Operation Manual

Appendix C: Troubleshooting 301
return control to you – after what had seemed an
uneventful launch.
In all such cases, try any or all the following:
1. Restart the computer. After the reboot, double-click
the Studio icon.
2. Wait a few minutes to confirm that the application
is really hung. Even when you suspect Studio has
failed to launch, wait a few minutes more just in
case. On some computers, the launch process may
take longer to complete than you anticipate.
3. Uninstall and reinstall Studio. (See page 292 for
instructions.)
4. Download and reinstall the driver for your sound
card. Remember that the sound card must support
DirectX.
5. Remove the sound card from the system. Some
older sound cards may not work well with newer
versions of Windows. This can be verified by
shutting down the computer, removing the sound
card and restarting. If Studio now launches, you
probably need to replace the sound card (assuming
you have updated to the latest drivers as suggested
in the previous step).
6. Download and reinstall the software for the
graphics card. Remember that the card must
support DirectX.