Operation Manual

Appendix C: Troubleshooting 305
To check the drivers under Windows 2000 and
Windows XP:
1. Open the Windows Device Manager. (See page 286
for instructions on accessing Device Manager.)
2. You should not have any drivers with the yellow
exclamation mark error flag
on them. If you do,
the driver that is flagged is not loaded properly and
will not work correctly.
3. The driver for the card is an OHCI-compliant
IEEE-1394 host controller driver and is listed under
the heading IEEE 1394 Bus host controllers.
4. The driver for the camcorder, when loaded properly,
is listed under the heading Imaging Devices.
Click the Uninstall button
in the Device
Manager toolbar, then the Scan for hardware
changes button
.
5. The driver should reload properly. It should not
need to ask for the Windows CD, but if it does,
follow the on-screen instructions.
If no error flags are displayed...
Both drivers may be present without any error flags.
We recommend that you then uninstall and reload both
drivers as follows:
1. Uninstall the DV camcorder driver.
2. Disconnect your DV or Digital8 camcorder from
the 1394 port.
3. Uninstall the OHCI-compliant 1394 host controller
driver.
4. Reinstall the host controller driver.
5. Reconnect your DV or Digital8 camcorder.
Your camcorder should be automatically redetected
and the driver reloaded.