Operation Manual

Appendix C: Troubleshooting 311

My batch capture is inaccurate (DV tapes only).

Possible cause: You do not have continuous, uninter-

rupted timecode on your source tapes. SmartCapture

needs continuous timecode to accurately locate and

recapture your clips.

Solution: Make sure your source tapes have continuous,

uninterrupted timecode (see “Continuous timecode” on

page 28); or,

Make sure you are cueing to the segment of tape that

holds the clip you are currently attempting to recapture

(see page 233).

When I output to tape the video and/or audio

stutters or is absent.

Background: There are many possible causes for this

kind of problem. To understand why, consider that the

data coming from and flowing to your camera is

vulnerable to interference at any stage along its journey.

Digital data travels from the camcorder through the

IEEE-1394 cable, into the 1394 card and onto the

system main board. It now crosses to the hard drive

cable and up to the hard drive, where it is finally

recorded. Outflowing data makes the same trip in

reverse. Any process that disrupts or delays the flow of

data at any point is a potential source of video output

problems.

Solution 1: Make sure that you are losing no frames

during video capture. Dropped frames during capture

may result in problems during output as well. Capture

problems have a different set of troubleshooting

options. See the Pinnacle knowledge base on our web

site at: