Operation Manual

122
FAQ
13
Symptom Remedy
DTS-HD, Dolby TrueHD, and Dolby
Atmos audio cannot be played.
Signals from the player connected via analog or digital (fiber optic/coaxial) audio cable
cannot be sent. Make a connection using HDMI to the player (page 37 ).
Select HDMI by switching the audio input signal (page 75 ).
When the player audio output setting is set to PCM conversion, change the player audio
output setting.
There maybe the case whether the player audio output settings are in DTS or Dolby
Digital Conversion mode (name of the setting differs depending on player. Example:
Re-encoding, BD video sub-audio, BD video extended audio). Change the player audio
output settings.
Certain listening modes or
HOME MENU items cannot be
selected.
Some functions cannot be selected, depending on the input signal and listening mode.
The volume level drops automati-
cally.
The temperature within the unit has exceeded the allowable value. Try moving the unit for
better ventilation (see Installing the receiver on page 10 ).
Volume seems different when input
is switched.
Set the Channel Level setting to ALL, then adjust the volume of the respective input
sources (see Input Volume Absorber on page 93 ).
When HDZONE is ON, multi-channel
audio sources are not output in the
main zone.
When HDZONE is selected in Speaker System and also the same HDMI input is selected
for both the main zone and HDZONE, 2-channel PCM audio sources are output from the
main zone as well. To output multi-channel audio sources, set HDZONE to OFF or change
the HDZONE input.
No HDZONE sound is output. With HDZONE, multi-channel audio may not be output. In this case, set the audio output
setting of your playback device to 2-channel PCM.
BT AUDIO
Symptom Remedy
The Bluetooth wireless technology
device cannot be connected or oper-
ated. Sound from the Bluetooth wire-
less technology device is not emitted
or the sound is interrupted.
Check that no object that emits electromagnetic waves in the 2.4 GHz band (microwave
oven, wireless LAN device or Bluetooth wireless technology apparatus) is near the unit. If
such an object is near the unit, set the unit far from it. Or, stop using the object emitting
the electromagnetic waves.
Check that the Bluetooth wireless technology device is not too far from the unit and that
obstructions are not set between the Bluetooth wireless technology device and the unit.
Set the Bluetooth wireless technology device and the unit so that the distance between
them is less than about 10 m and no obstructions exist between them.
The Bluetooth wireless technology device may not be set to the communication mode
supporting the Bluetooth wireless technology. Check the setting of the Bluetooth wireless
technology device.
Check that pairing is correct. The pairing setting was deleted from this unit or the Blue-
tooth wireless technology device. Reset the pairing.
Check that the profile is correct. Use a Bluetooth wireless technology device that sup-
ports A2DP profile and AVRCP profile.
Video
Symptom Remedy
No image is output when an input is
selected.
Check the video connections of the source component.
For HDMI, or when V.CONV is set to OFF and a TV and another component are con-
nected with different cords (in Setting the Video options on page 90 ), you must connect
your TV to this receiver using the same type of video cable as you used to connect your
video component. For the component video input, however, signals are only output from
the HDMI OUT 1 or HDMI OUT 2 terminal, so when using the component video input,
set V.CONV to ON.
Make sure the input assignment is correct for components connected using component
video or HDMI cables (see The Input Setup menu on page 61 ).
Check the video output settings of the source component.
Check that the video input you selected on your TV is correct.
Some components (such as video game units) have resolutions that may not be con-
verted. If adjusting this receiver’s Resolution setting (in Setting the Video options on
page 90 ) and/or the resolution settings on your component or display doesn’t work, try
switching V.CONV (in Setting the Video options on page 90 ) to OFF.
When the device is connected using an HDMI OUT terminal, press the remote con-
trol’s OUT P. button to check the HDMI OUT output setting. For OUT 3, also check the
MAIN/HDZONE setting at ZONE Setup.
When the HDMI OUT 1/2 setting of the output parameter function is set to OFF, set it to ON.
If HDZONE is set to on, video images connected using a video cable or component cable are
not output from the HDMI terminal. To output video images, turn HDZONE off (page 94 ).
When content that is protected by the HDCP 2.2 protocol is output from a source player,
output of video is not possible on televisions and projectors that do not support HDCP
2.2. Please prepare a television or projector that supports HDCP 2.2. Also, this receiver’s
HDCP 2.2 compatible input terminals are BD, HDMI IN 1, and HDMI IN 2. When making
connections other than the said terminal(s), please use these terminals instead.
Noisy, intermittent, or distorted
picture.
Sometimes a video deck may output a noisy video signal (during scanning, for example),
or the video quality may just be poor (with some video game units, for example). The pic-
ture quality may also depend on the settings, etc. of your display device. Reconnect the
source and display device using the same type of connection (component or composite),
then start playback again.
The picture’s movement is unnatural.
When Resolution under VIDEO PARAMETER is set to 1080/24p or 4K/24p, the picture
may not be displayed properly for some source materials. In this case, set the resolution
to something other than 1080/24p or 4K/24p (page 90 ).
Video parameters cannot be used. For audio only input (TUNER, CD, and TV), the video parameter function cannot be used.
Use for video or input with a GUI display.
Cannot be used when the HDZONE is ON. Turn OFF the HDZONE.