User manual

53
En
08
• No sound is output.
• Sound is not output
properly.
Is the volume set to the
minimum?
If the volume of the TV or AV amplifier is set to the minimum,
raise it.
Is the disc played back in
slow motion?
Is the disc played back in
fast forward or fast reverse?
No sound is output during slow motion play and forward and
reverse scanning.
Are the audio cables
properly connected?
• Connect the cable properly according to the connected
devices (page 16).
• Insert the cable firmly and all the way in.
• If the connection plug or terminal is dirty, wipe it clean.
Is the audio cable
damaged?
If the cable is damaged, replace it with a new one.
Is Audio Output properly
set?
Set Audio Output properly, according to the connected device
(page 40).
Are the connected
components (AV receiver
or amplifier, etc.) properly
set?
Read the operating instructions for the connected
components and check the volume, input, speaker settings,
etc.
Is HDMI Audio Out
properly set?
Set HDMI Audio Out to Reencode or PCM (page 41).
Is the output video
resolution properly set?
Switch the resolution at which the video and audio are output
by pressing RESOLUTION e/r.
Is a DVI device
connected?
The sound will not be output from the HDMI OUT terminal if a
DVI device is connected. Connect the device to a DIGITAL OUT
terminal or the AUDIO OUT terminals (page 20).
• For some BDs, audio signals are only output from DIGITAL
OUT terminal or the HDMI OUT terminal.
• The sound may not be output for discs containing sound
other than audio signals or non-standard sound.
• When copy-protected discs are played, the picture or sound
may not be properly output. This is not a malfunction.
Is the HDMI Mode set
appropriately?
Set the HDMI Mode properly, according to the connected
device (page 41).
Is the DIRECT function set
to ON?
Audio output does not occur from the HDMI or DIGITAL AUDIO
OUT terminals if the DIRECT function is set to On. Turn the
DIRECT function off to output audio from the HDMI or DIGITAL
AUDIO OUT terminals (page 29).
Is a file with high transfer
rate played?
Use DVD or BD to play a file with high transfer rate, such as
WAV, FLAC or DSD on the disc.
Depending on the disc, files with high transfer rate may not be
played. In such a case, those files may be correctly played via
a USB device or network.
Left/right audio channels
are inverted or only one
side is produced.
Are the audio cables
properly connected?
Check whether the audio cables for the left and right channels
are inverted or whether the cable for one side is disconnected
(page 20).
Multi-channel sound is not
output.
Is the audio output of the
connected AV receiver or
amplifier, etc., properly
set?
Read the operating instructions for the connected AV receiver
or amplifier and check the audio output settings of the AV
receiver or amplifier.
Is multi-channel sound
selected?
Use the menu screen or AUDIO to switch the disc’s sound to
multi-channel.
Noise can be heard when
outputting DTS Digital
Audio signals from the
DIGITAL OUT terminal.
Is the connected AV
receiver or amplifier
compatible with DTS
Digital Surround?
If an AV receiver or amplifier that is not compatible with DTS
Digital Surround is connected to the DIGITAL OUT terminal, set
Digital Output to PCM (page 40).
192 kHz or 96 kHz digital
audio signals cannot be
output from the DIGITAL
OUT terminal.
• Copyright-protected audio is converted to 48 kHz or less
before output.
• Set Max Sampling Frequency to 96kHz or 192kHz (page 40).
Problem Check Remedy