Warranty

HOW DO YOU SUBMIT A WARRANTY CLAIM?
HOW DO YOU TRANSFER YOUR WARRANTY
LIFETIME LIMITED WARRANTY
PLY GEM SHUTTERS, DESIGNER ACCENTS,
MOUNTING BLOCKS & VENTS
WARRANTY REGISTRATION
Mastic Home Exteriors, Inc. manufactures Ply Gem Louvered, Raised
Panel and Board and Batten Shutters, Vents, Mounts, Mantels and
Door Surrounds (the “Products”) in accordance with high standards
and tight quality controls. The products will not rust or corrode
because they are made from special resins. The Products will be free
from manufacturing defects which result in cracking or splitting.
WHAT DOES THIS WARRANTY COVER?
Mastic Home Exteriors, Inc. warrants to you, the owner of the
property at the time the Products were installed, that the Products
are free from defects in material and workmanship in the course of
manufacture if installed according to our specifications.
HOW LONG DOES THE COVERAGE LAST?
If you are an individual, this Limited Lifetime Warranty lasts for the
life of the property on which the Products were originally applied
(“Property”) for as long as you own the Property. If you are not an
individual (e.g., you are a corporation, condominium, cooperative
housing arrangement, unincorporated association, school, church,
government or public entity, etc.), the warranty period will be 50
years from the date of original installation of the Products on the
Property, prorated as outlined in the Warranty Coverage Schedule
following. This Limited Lifetime Warranty may be transferred with
the Property. However, upon the transfer, the warranty period will
be no more than 50 years from the date of original installation of the
Products on the Property, prorated in accordance with the Warranty
Coverage Schedule following.
LIMITED FADE WARRANTY
Mastic Home Exteriors, Inc. also warrants to you that for a limited
period as specified, the Products will not excessively fade. “Excessive
fading” is more than ‘normal fading’ (see next page) which is in excess
of a Delta-E of seven Hunter Units for a period of seven years following
the installation date, as determined by Mastic Home Exteriors, Inc.
This Warranty is limited to the terms and conditions, exclusions and
limitations, requirements and legal rights stated in this Warranty.
WHAT WILL WE DO?
You must notify us in accordance with the notice requirements outlined
below and we must validate the complaint. Upon the notification and
validation, we will undertake the following: At our sole option, we will
either repair, replace, refinish or refund to you the value of the Products
found to be defective (or prorated if this Warranty is transferred). Our
obligations under this Warranty will in no event exceed the purchase
price of the Products found to be defective. Any additional costs and
expenses beyond these amounts are your responsibility, including
labor. In the event of repair, replacement or refinishing under this
Warranty, the Warranty applicable to the replacement material or
to the repaired or refinished Products will extend only for the time
remaining under the original Warranty.
You must submit your claim in writing to us within the warranty
period and within a reasonable period of time after the defect is
discovered. To initiate a claim, you should contact our warranty
services number at 1-888-975-9436 to receive a warranty claims
packet. If you would like to submit a claim request in writing, please
provide the following information: a description of the claimed
defect and the date the defect was discovered; the warranty
registration number (if available); the date of original installation;
and your name, address and phone number. Written claims should
be sent to Mastic Home Exteriors, Inc., Ply Gem Shutters and
Accents Warranty Claims Department, P.O. Box 110100, Pittsburgh,
PA 15232 or fax your information to 800-862-4308. Mastic Home
Exteriors, Inc. will provide notification of any additional information
and physical evidence that may be required to process your claim.
ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR
WRITTEN AUTHORIZATION FROM MASTIC HOME EXTERIORS, INC.
WILL VOID THIS WARRANTY.
Facts about the installation of Ply Gem Louvered, Raised Panel
and Board and Batten Shutters, Mounting Blocks and Vents,
Designer Accents:
We designed and manufactured Ply Gem Louvered, Raised Panel
and Board and Batten Shutters, Vents, Mounts, Mantels and Door
Surrounds to perform best when installed by qualified applicators.
While Mastic Home Exteriors, Inc. does not assume responsibility
for installation of its products, it does keep installers informed on
new techniques and provides detailed installation instructions on
all of its products. We frequently update our installation manuals
with new and improved methods of application. You should discuss
any product adjustments with the dealer or applicator who did the
work. These adjustments can best be made by the original dealer
or applicator, since he or she is most familiar with your particular
installation.
You and subsequent Property owners may transfer this Warranty
by providing written notice to us within 30 days after the date
of transfer of ownership. The notice should include the warranty
registration number (if available), the address of the Property, the
name and mailing address (if different) of the new owners and the
date of transfer. The notice should be sent to Mastic Home Exteriors,
Inc., Ply Gem Shutters and Accents Warranty Transfer Department,
P.O. Box 110100, Pittsburgh, PA 15232. Failure to notify Mastic
Home Exteriors, Inc. will not void the Warranty, but the notice will
assist Mastic Home Exteriors, Inc. in processing any warranty claim.
Warranty coverage upon transfer is as described in detail above.
Upon any transfer of the property, your obligations become the
obligations of the new Property owners.