Warranty

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Congratulations on choosing Ply Gem products. They have been manufactured to exacting standards to ensure their beauty will last
for years. That’s why we back them with our exclusive Limited Lifetime Warranty, which states:
• If the products are defective, we will repair or provide replacement material.
• The products are covered for as long as you live and continue to own the home.
• If you sell your house, the new owner is covered for 50 years from the date of original installation.
See Warranty for complete details. If you have additional questions about your warranty, just give us a call. And once again, thank you
for choosing Ply Gem. Ply Gem manufactures Louvered, Raised Panel and Board & Batten Shutters, Vents, Mounts, Mantels and Door
Surrounds (the “Products”) in accordance with high standards and tight quality controls, and the Products will not rust or corrode
because they are made of special resins. The Products will be free from manufacturing defects which result in cracking or splitting. It is
important for you to know that Ply Gem supports its Products and that, as a consumer-purchaser, Ply Gem will respond to notice from
you regarding any product concerns according to the terms set forth below.
WHAT DOES THIS WARRANTY COVER?
Ply Gem warrants to you, the owner of the property at the time the Products were originally installed, that, upon notice from you as
required herein, Ply Gem will provide replacement product or refund (as provided below) to correct any of the following conditions if
such condition is directly caused by a manufacturing defect in the Product as determined by Ply Gem and has resulted in a significant
impairment in usage, provided the Products are installed according to the specifications of Ply Gem.
Limited Lifetime Manufacturing Defects Warranty. Blistering, checking, crazing, flaking, peeling, rot or corrosion if it is directly
caused by a manufacturing defect in the Product as determined by Ply Gem.
Limited Fade Warranty. Excessive fade, which is more than ‘normal fading’ (see below) as determined by Ply Gem based on our
examination of a product sample.
These Warranties are limited to the terms and conditions, exclusions and limitations, requirements and legal rights set forth in this
Warranty.
HOW LONG DOES THE WARRANTY LAST AND CAN IT BE TRANSFERRED?
If you are an individual, the Limited Lifetime Manufacturing Defects Warranty and Limited Fade Warranty will last for as long as you own
and reside in the property on which the Products were originally installed (“Property”). If you are not an individual (e.g., a corporation,
condominium, cooperative housing arrangement, unincorporated association, school, church, government or public entity, etc.) or
the Products are installed in a multi-family, non-owner occupied or commercial application (such as condominiums, rental properties,
apartments, office buildings, schools, churches, government buildings, etc.), the warranty period will be 50 years from the date of the
original installation of the Products on the Property, prorated as outlined in the Warranty Coverage Schedule below.
The Limited Lifetime Manufacturing Defects Warranty and Limited Fade Warranty may be transferred with the Property; however, upon
the transfer, the warranty period will be no more than 50 years from the date of the original installation of the Products on the Property,
prorated in accordance with the Warranty Coverage Schedule below.
WHAT WILL WE DO?
You must notify us in accordance with the notice requirements outlined below, and we must validate the complaint. Upon the
notification and validation, we will undertake the following:
At our sole option, we will repair, replace or refund the original purchase and installation price (as prorated in accordance with the
Warranty Coverage Schedule below, if applicable) of any of the Products we determine to be defective under the terms of this Warranty.
We will have no responsibility for any costs associated with the labor required to remove, replace or install any Product.
Our obligations under this Warranty will in no event exceed the original purchase price of the Products found to be defective and
the cost of the labor involved in the original installation of such defective Products. Any additional costs and expenses beyond these
amounts are your responsibility.
In the event of repair, replacement or refinishing under this Warranty, the Warranty applicable to the replacement material or to the
repaired or refinished Products will extend only for the time remaining under the original Warranty.
PLY GEM PERFORMANCE COLLECTION SHUTTERS, DESIGNER ACCENTS,
MOUNTING BLOCKS AND VENTS LIMITED LIFETIME WARRANTY
PLY GEM PERFORMANCE COLLECTION SHUTTERS, DESIGNER ACCENTS,
MOUNTING BLOCKS & VENTS WARRANTY
PLY GEM PERFORMANCE COLLECTION SHUTTERS, DESIGNER ACCENTS,
MOUNTING BLOCKS & VENTS WARRANTY
WARRANTY COVERAGE SCHEDULE
Total claim of cost of refund not to exceed original installed purchase price.
NUMBER OF YEARS FROM DATE
OF ORIGINAL INSTALLATION
TO DATE OF CLAIM
PERCENT OF PURCHASE PRICE OF ORIGINALLY INSTALLED PRODUCTS
FOUND TO BE DEFECTIVE FOR WHICH PLY GEM WILL BE RESPONSIBLE
SUBSEQUENT OWNERS AND OTHERS COVERED BY A 50-YEAR PRORATED WARRANTY
During the original purchaser’s Ownership of the Property 100%
0–5 100%
more than 5 but less than 7 90%
more than 7 but less than 8 80%
more than 8 but less than 9 70%
more than 9 but less than 10 60%
more than 10 but less than 11 50%
more than 11 but less than 12 40%
more than 12 but less than 13 30%
more than 13 but less than 14 20%
more than 14 but less than 50 10%
WHAT DOESN’T THIS WARRANTY COVER?
Any obligation of Ply Gem hereunder is contingent upon proper installation per manufacturer’s instructions and good building practices,
normal product use, maintenance and proper care, including annual cleaning. This Warranty does not cover:
• any condition not directly caused by a defect in a Product as manufactured.
• any installation or defects or damage of any kind attributable to or resulting from installation, including faulty or improper
installation.
• weathering or changes in surface color resulting from chalking, fading, discoloring, soiling or staining. Exposure to sunlight,
the elements, weather and atmospheric conditions may cause these changes over time, and the degree to which weathering
occurs will vary depending on air quality, the building’s location and other local conditions over which we have no control.
• normal wear or conditions caused by:
- accidental damage;
- settlement;
- structural shrinkage or distortion of the property structure;
- fire;
- lightning, hurricane, tornado, windstorm, earthquake, or other acts of God;
- corrosive or abrasive products or harmful chemicals (including harmful cleaning compounds and pesticides);
- fumes or vapors;
- air pollution;
- neglect;
- mishandling;
- improper care;
- improper or harmful cleaning;
- misuse or abuse;
- vandalism;
- airborne stains, mold and mildew accumulation;
- your failure (or the failure of subsequent property owners) to provide reasonable and necessary maintenance of the
Products (see “Care and Maintenance Instructions”);
- impact of foreign objects; and
- heat or solar radiation at altitudes above 5,000 feet ASL or in extreme desert climates with prolonged elevated daily
ambient temperatures and solar exposure.
• warping or distortion due to exposure to heat sources (e.g., fire, barbecue grills, etc.) or exposure to unusual or reflective heat
sources (e.g., glass reflection, roofing materials, pools, decks, blacktop, or concrete materials).
• Products that have been altered, modified or subjected to unauthorized repair.
• Products that have been painted or whose surface has been altered in any way without written authorization from Ply Gem.
• uneven fading, color change or “striping” due to installation over dissimilar, inconsistent or inadequate sheathing or backer
board.
• any other causes beyond our reasonable control.