Business Media Phone User Guide

User Guide for the Polycom VVX 1500 Business Media Phone Calling and Answering
28 Polycom, Inc.
• The status indicator on the Line Key associated with the incoming call
flashes green.
• The call counter for the Line Key associated with the incoming call
increments by one (showing the number of calls associated with the
Line Key, including the incoming call).
• Caller information for the incoming call displays in a window in the center
of the touch screen, and the Line Key associated with the incoming call
glows green. After ten seconds, the window is minimized and placed in
the inactive call group, and the Line Key associated with the call glows
blue (if there is an active call on another Line Key).
To answer an incoming call when you’re in another call:
>> Tap the Line Key with the status indicator that is flashing green, or tap the
Answer soft key. The original call is automatically placed on hold, and the
incoming call becomes the active call.
Answering on a Shared Line
To answer an incoming call on a shared line:
>> Tap the Line Key with the status indicator that is flashing green, or tap the
Answer soft key.
If you place the call on hold, anyone on another phone configured to use the
same shared line can take the call by tapping the Line Key associated with the
held call (represented by a flashing red status indicator).
For more information about shared lines, including what you can and cannot
do with shared lines, see “Supporting Shared Lines” on page 81.
Note
If you wait more than ten seconds, the incoming call window is minimized and
placed in the inactive call group (along the bottom of the touch screen), and the
active call reappears in the window in the center of the touch screen. To answer the
incoming call, tap the Line Key with the status indicator that is flashing green, or tap
the Hold soft key to place the active call on hold, and then tap the Answer soft key.
Note
After ten seconds, the incoming call window is minimized and placed in the inactive
call group (along the bottom of the touch screen). To answer the incoming call, tap
the Line Key with the status indicator that is flashing green, or tap the Hold soft key
to place an active call on hold, and then tap the Answer soft key.