Business Media Phone User Guide

During Calls Using the Basic Features of Your Phone
Polycom, Inc. 43
Holding and Resuming Calls
To place a call on hold, tap the Hold soft key or press during an
active call. When you place a call on hold, the following happens:
• The hold icon, , will display on the Line Key.
• The Line Key status indicator will flash red.
• The call’s window is minimized and placed in the inactive call group
(above the soft keys). The inactive call window displays “Hold.”
The following figure shows a call on hold. The hold icon, and the flashing red
status indicator, display on the Line Key.
Tap the Resume soft key, press again, or tap the Line Key, to retrieve
the call.
If you have more than one call on hold, tap the call you want to resume, and
then tap the Resume soft key. If you tap the Line Key, the first call in the
inactive call group for the Line Key will automatically resume.
Note
The Hold feature typically generates music or a beeping tone. Therefore, avoid
placing a conference call on hold.
If you’re in a conference and don’t want anyone to hear you, press
instead of placing the conference on hold.