Business Media Phone User Guide

Changing the Way Calls are Answered Using the Basic Features of Your Phone
Polycom, Inc. 55
Changing the Way Calls are Answered
You can change the way calls are answered by doing the following:
• “Forwarding All Calls to Another Party” on page 55
• “Rejecting Calls from a Contact” on page 58
• “Diverting Calls from a Contact to Another Party” on page 58
• “Temporarily Refusing All Calls (Do Not Disturb)” on page 59
Forwarding All Calls to Another Party
You can set up your phone to forward all calls to another number. Your phone
will forward calls even if you enable the Do Not Disturb feature. (You can also
forward calls on a call-by-call basis. For more information, see “Forwarding
Calls While Your Phone Rings” on page 42.)
To forward all calls to another party:
1 Do one of the following:
— Tap > Features > Forward.
or
— From the idle screen, tap the Forward soft key.
If your phone is set up with a single line, the Forwarding Type Select
screen displays.
If your phone is set up with multiple lines, the Line Select screen displays.
Tap the line for which you want to forward calls. The Forwarding Type
Select screen displays.
2 From the Forwarding Type Select screen, tap the forwarding type you
want. The options are:
— Always—To forward all incoming calls.
—No Answer—To forward all unanswered incoming calls.
—Busy—To forward calls that arrive when you’re already in a call.
Note
• Your company’s settings may override this feature. For more information,
contact your system administrator.
• Call forwarding is not available on shared lines.
• You cannot forward calls from endpoints that use the H.323 protocol. In addition,
you cannot set up forwarding for lines that only use the H.323 protocol.