Polycom® SoundPoint IP® 670 Phone User Guide UC Software 4.0.1 | July 2012 | 1725-12679-001 Rev.
Trademark Information POLYCOM®, the Polycom logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.
About This Guide Thank you for choosing the Polycom® SoundPoint IP 670, a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This guide includes overview information that you may find helpful when you are first learning about your phone, or when you have experience but need a quick refresher.
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Before You Use Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide for the SoundPoint IP 670 Desktop Phone Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21 Distinguishing Calls . . . . . . . . . .
Contents Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5 Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7 Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8 Pausing and Resuming Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9 Playing Back a Recorded Call . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom® SoundPoint IP 670 desktop phone. The SoundPoint IP 670 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution color graphic display supplies content for call information, multiple languages, directory access, and system status.
User Guide for the SoundPoint IP 670 Desktop Phone To customize your phone, refer to Customizing Your Phone on page 1-1. To read about the phone’s basic features, refer to Using the Basic Features of Your Phone on page 3-1. To read about the phone’s advanced features, refer to Using the Advanced Features of Your Phone on page 4-1. To add a SoundPoint IP Expansion Module to your SoundPoint IP 670 phone, refer to Using the SoundPoint IP Color Expansion Module on page 5-1.
Getting Started with Your Phone Item 2 Description Arrow Keys Scroll through displayed information. Select a field of displayed data. Delete displayed data. 3 Feature Keys: Allow you to quickly access important features with a single press. 4 5 6 Microphone Mute Mutes audio transmission locally during calls and conferences. Headset Allows you to place and receive calls through an optionally connected headset. Speakerphone Allows for hands-free communication during calls.
User Guide for the SoundPoint IP 670 Desktop Phone 9 Item Description Dial Pad Provides the 10 digits, the alphabetic characters, and special characters available in context-sensitive applications. 10 Holds an active call or resumes a held call. Hold 11 Speaker For ringer and hands-free audio output. 12 Soft Keys These keys are automatically labeled to identify their context-sensitive functions. 13 Color Graphic Display Shows the user interface of the phone.
Getting Started with Your Phone Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Held/On Hold Line Do Not Disturb Conference Presence/Busy Lamp Field (BLF) 1-5
User Guide for the SoundPoint IP 670 Desktop Phone Before You Use Your Phone This section includes information on how to navigate the phone’s menus, how to enter data, how to read the phone’s information status bar, and how to clean the color LCD display. Note The background and key colors that appear on your SoundPoint IP 670 phone may differ from what appears in this user guide.
Getting Started with Your Phone If you want to... Then do this... Enter special characters Press *, #, <1>, <0> one or more times quickly in alphanumeric mode. Press * or # once or twice quickly in numeric mode. To enter a space, press <0> three times quickly in alpha mode. Enter an IP address or URL Press a dial pad key once for numbers and one to four more times quickly for letters.
User Guide for the SoundPoint IP 670 Desktop Phone Registering Your Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that once it is set up, it will be registered and ready to use. If your phone is not part of a large deployment, it may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it.
Getting Started with Your Phone 2 In the Address Bar of your Web Browser, enter the IP address of your phone. The IP address is four sets of numbers separated by periods. For example, if your phone’s IP address is 123.22.3.4, enter 123.22.3.4 in the address bar. 3 Press the Enter key. 4 From the Web Configuration Utility login screen, select User, and then enter the User password. The factory default password for a User is 123. Note 5 Click Submit.
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2 Customizing Your Phone You can customize your Polycom® SoundPoint IP 670 desktop phone by adjusting settings such as: time and date, display contrast, and ring type. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your SoundPoint IP 670 phone.
User Guide for the SoundPoint IP 670 Desktop Phone You can select from various formats for the time and date display. You can also disable the time and date so they do not display on the phone. To configure the time and date formats: 1. Press . 2. Select Settings > Basic > Preferences > Time & Date. 3. Select from Clock Date, Clock Time (shown below), Clock Order, or Enable/Disable. 4. Scroll through the options under each of these selections. 5. Press the Select soft key to confirm your choice. 6.
Customizing Your Phone 2. Select Settings > Basic > Contrast. 3. Press the Up or Down soft keys, or the volume keys, to increase or decrease the display contrast. 4. Press the Ok soft key to accept your changes. 5. Press to return to the idle screen. To adjust the contrast on the expansion module: Perform the same steps as above, except press the Up or Down soft keys on the expansion module to change its contrast.
User Guide for the SoundPoint IP 670 Desktop Phone To modify the backlight intensity: 1. Press . 2. Select Settings > Basic > Backlight Intensity. 3. Select Backlight On Intensity. 4. Scroll to select high (default), medium, low, or off, and then press the Select soft key. Press the Save soft key to accept your changes. 5. Select Backlight Idle Intensity. 6. Scroll to select high, medium, low (default), or off, and then press the Select soft key. Press the Save soft key to accept your changes. 7.
Customizing Your Phone 8. To increase or decrease the maximum backlight intensity on the phone’s display, press the Up or Down soft keys. To increase or decrease the maximum backlight intensity on the expansion module, press the Up or Down soft keys on the expansion module. The backlight intensities for the On and Idle modes, as well as the backlight intensities between each expansion module and the phone’s screen are shown relative to these values. 9. Press the Ok soft key to accept your changes. 10.
User Guide for the SoundPoint IP 670 Desktop Phone To use Headset Memory Mode, you must enable, and then activate, Headset Memory Mode. When Headset Memory Mode is activated, the Headset key flashes. To enable Headset Memory Mode: 1. Press . 2. Select Settings > Basic > Preferences > Headset > Headset Memory 3. Scroll to select Enabled, and then press the Select soft key. 4. Press to return to the idle screen. Repeat steps 1 to 4 and select Disabled to turn Headset Memory Mode off.
Customizing Your Phone To select a headset that supports electronic hookswitch: 1. Press . 2. Select Settings > Basic > Preferences > Headset > Analog Headset. 3. Scroll to select your headset, and then press the Select soft key. 4. Press to return to the idle screen. Selecting the Ring Type You can select different ring types to distinguish different lines or phones from each other. To change the incoming ring type: 1. Press . 2. Select Settings > Basic > Ring Type. 3.
User Guide for the SoundPoint IP 670 Desktop Phone 6. Press Note to return to the idle screen. If you configure your SoundPoint IP 670 phone with a silent ring, press the flashing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.
Customizing Your Phone Changing the Language The SoundPoint IP 670 phone supports many languages. To change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language. 3. Scroll to highlight the language you want. You can choose from Chinese, Danish, Dutch, English (Canada), English (United Kingdom), English (United States), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish. 4.
User Guide for the SoundPoint IP 670 Desktop Phone Changing the Graphic Display Background You can change the picture or design that appears on the graphic display. A default background displays when the phone starts up (shown below). For more information on selections, contact your system administrator. To change the graphic display background: 1. Press . 2. Select Settings > Basic > Preferences > Background.
Customizing Your Phone 4. Press the Select soft key to change to the highlighted background. 5. Press to return to the idle screen. Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic display. A default soft key label color displays when the phone starts up (shown below). For more information on selections, contact your system administrator. To change the soft key label color: 1. Press . 2. Select Settings > Basic > Preferences > Label Color.
User Guide for the SoundPoint IP 670 Desktop Phone 4. Press to return to the idle screen. Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all calling modes. You can still hear all other parties while mute is enabled. To turn off Microphone Mute, press again. Adjusting the Volume Press to adjust receiver volume during a call.
Customizing Your Phone • To return the call, press the Dial soft key. • To view information about the call, press press the More soft key followed by the Info soft key. • To store the contact in the Contact Directory, press the More soft key followed by the Save soft key. • To delete the call from list, press the More soft key followed by the Clear soft key. Press to return to the idle screen. Note Press the Right arrow key from the idle screen to access the Placed Calls list.
User Guide for the SoundPoint IP 670 Desktop Phone Adding Contacts You can add contacts to your contact directory manually, from a call list, or from your corporate directory (if enabled). Adding Contacts Manually To add a contact to the local contact directory manually: 1. Press . 2. Select Contact Directory. 3. Press the More soft key. 4. Press the Add soft key. 5. Enter first and/or last name of the contact from the keypad.
Customizing Your Phone 8. (Optional.) Change the Ring Type and Divert Contact. These fields may be left blank. For more information on setting the Ring Type field, refer to Distinguishing Calls on page 2-21. For more information on diverting contacts, refer to Diverting Calls on page 2-23. 9. (Optional.) Change the Auto Reject, Auto Divert, Watch Buddy, and Block Buddy. Toggle to switch between Enabled and Disabled.
User Guide for the SoundPoint IP 670 Desktop Phone 3. Press the More soft key, and then the Save soft key to save the contact in the phone’s directory. 4. Press to return to the idle screen. Adding Contacts From the Corporate Directory To add a contact to your local contact directory from the corporate directory: 1. Press . 2. Select Corporate Directory. 3. Search for the contact. Refer to Searching the Corporate Directory on page 2-19. 4. Press the View soft key.
Customizing Your Phone Editing Contacts To edit a contact in the local contact directory: 1. Press . 2. Select Contact Directory. 3. Scroll to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key 5. Edit the contact information. 6. Press the Save soft key to accept your changes. 7. Press Note to return to the idle screen.
User Guide for the SoundPoint IP 670 Desktop Phone 5. Press to return to the idle screen. Placing Calls to Contacts Placing Calls From the Contact Directory To place a call to a contact in the local contact directory: 1. Press . 2. Select Contact Directory. 3. Scroll to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Dial soft key. Placing Calls From the Corporate Directory To place a call to a contact in the corporate directory: 1. Press . 2.
Customizing Your Phone Searching for Contacts You can search for contacts in the local contact directory and the corporate directory. Searching the Contact Directory To search for a contact in the local contact directory: 1. Press . 2. Select Contact Directory. 3. Press the More soft key, and then the Search soft key. 4. Using the dial pad, enter the first few characters of the contacts’s first or last name. 5. Press the Search soft key again.
User Guide for the SoundPoint IP 670 Desktop Phone 3. Search for the contact in one of the following ways: — In the search line, enter the first few characters of the contacts’s last name using the dial pad. For example, to search for Carol Woller, enter wo in the search line. Press the Submit soft key. In this example, Carol Woller appears in the search results. If no entries in the corporate directory match the search parameters, “No entries found.” appears.
Customizing Your Phone — Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Byron Smith as the first name and last name. Press the Submit soft key. In this example, Byron Smith appears in the search results. You can dial any successful matches from the resulting information on the graphic display.
User Guide for the SoundPoint IP 670 Desktop Phone To set a distinctive ring type for a contact: 1. Press . 2. Select Contact Directory. 3. Scroll to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key, and then scroll down to the Ring Type field. 5. Navigate Left or Right to select the desired Ring Type. For more information, refer to Selecting the Ring Type on page 2-7.
Customizing Your Phone 4. Press the Edit soft key, and then scroll down to the Auto Reject field. 5. Toggle to select Enabled. 6. Press the Save soft key to accept your changes. 7. Press to return to the idle screen. Diverting Calls You can customize your phone so incoming calls from a particular contact are transferred directly to a third party. To divert incoming calls from a particular contact: 1. Press . 2. Select Contact Directory. 3. Scroll to highlight the contact.
User Guide for the SoundPoint IP 670 Desktop Phone 8. Press the Save soft key to accept your changes. 9. Press to return to the idle screen. System Customizations Support for multiple lines, multiple line keys per line, or shared lines can be configured by your system administrator. See your system administrator for details regarding these customizations.
3 Using the Basic Features of Your Phone Your Polycom® SoundPoint IP 670 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place a call, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on your phone. The active call is the one that has audio associated with it. There may be multiple other calls on hold in an “Incoming call” or “Ringing” state.
User Guide for the SoundPoint IP 670 Desktop Phone To customize your phone, refer to Customizing Your Phone on page 2-1. To read about the phone’s advanced features, refer to Using the Advanced Features of Your Phone on page 4-1. To add a SoundPoint IP Expansion Module to your SoundPoint IP 670 phone, refer to Using the SoundPoint IP Color Expansion Module on page 5-1. If you require additional information or assistance with your new phone, contact your system administrator.
Using the Basic Features of Your Phone To place a call using the handset: >> Do the following steps in any order: — Pick up the handset. — Dial the number using the dial pad. Note You can also dial using the SIP URL or IP address. To obtain the IP address of your phone, press the Menu key, and then select Status > Platform > Phone. The IP address is listed together with other phone information. The maximum URL or IP address length is 32 characters. For example, 10.3.0.42, sip:jane@polycom.com .
User Guide for the SoundPoint IP 670 Desktop Phone To place a call using the headset: >> Do one of the following: — With the optional headset connected, press New Call soft key to obtain dial tone. Press or the . Dial the desired number using the dial pad. — With the optional headset connected, dial the desired number using the dial pad. Press Note . If you frequently use a headset, and would like to make it the default call path, refer to Enabling Headset Memory Mode on page 2-5.
Using the Basic Features of Your Phone • A single Line Key per line • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-1 for instructions on how to answer a call. Note You can ignore incoming calls by pressing the Reject soft key (for private lines), the Silence soft key (for shared lines), or the Do Not Disturb key.
User Guide for the SoundPoint IP 670 Desktop Phone To answer a call using the Hands-Free Speakerphone: Note If “Handsfree mode disabled” appears on the graphic display after you press the speakerphone key, your system administrator has disabled the speakerphone on your phone. >> Do one of the following: — Press . — With the handset on-hook, press flashing green status indicator). (next to the — Press the Answer soft key. To answer a call using the headset: >> Press .
Using the Basic Features of Your Phone — To answer the call, press the line key. If you hold the line key, you can bring up the caller’s information and press the Answer soft key to answer the call. Ending Calls To end a call: >> Do one of the following: — Press the End Call soft key. — Replace the handset, if you are using it. — If you are using a headset, press . — If your are using the speakerphone, press — Press the administrator). .
User Guide for the SoundPoint IP 670 Desktop Phone Placing Calls on Hold During a call, press or the Hold soft key. The hold icon will display on the line key label. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator. Note The Hold feature typically generates music or a beeping tone. Therefore, avoid putting a conference call on hold. Use the mute button instead.
Using the Basic Features of Your Phone Hosting Conference Calls You can create a conference with other parties using the phone’s local conference feature. You can create a conference at any time between an active call and a call on hold (on the same or another line) by pressing the Join soft key. The conference management feature allows you to view all parties in a conference call. From the Manage Conference page, you can add, hold, remove, and mute specific conference parties.
User Guide for the SoundPoint IP 670 Desktop Phone 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. Note If configured for single key-press conferences, all conference participants hear the dial tone and ringback when the conference host places a call to a new party. 3. Call the second party. 4. When the second party answers, press key again to join all parties in the conference.
Using the Basic Features of Your Phone 6. Call the third party. 7. After the third party answers, press or the press the More soft key followed by the Confrnc soft key to join all parties in the conference. A conference similar to this one will now exist. 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conference Calls You are currently in a conference call.A screen like the one below is shown on your phone.
User Guide for the SoundPoint IP 670 Desktop Phone To manage a conference call: 1. Press the Manage soft key. The Manage Conference page appears. Press the More soft key to see the Remove, Info, and Exit soft keys. 2. Do one of the following: — To add a new party, press the Add soft key. Call another party as you would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold. After the new party answers, press parties in the conference.
Using the Basic Features of Your Phone — To mute a party, select the party, then press the Far Mute soft key. The muted party can hear all parties, but no party can hear the muted party. If you press instead of the Far Mute soft key, all other parties can hear each other, but they cannot hear you. Press the UnMute soft key to un-mute the party.
User Guide for the SoundPoint IP 670 Desktop Phone — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their phone, the party will remain on hold within the conference even if you press the Resume soft key. — To remove a party from the conference, press the Remove soft key.
Using the Basic Features of Your Phone To add a party to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. Note If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call. 2. Press the New Call soft key. 3. Place a call to a new party. 4. After the new party answers, press the Join soft key.
User Guide for the SoundPoint IP 670 Desktop Phone >> From the idle screen, press the Join soft key. Both conferences are joined into a single five-way conference. Splitting Conference Calls To split a conference call: >> From the Active Conference page, press the More soft key, and then the Split soft key to split the conference. All calls are split into individual calls and put on hold.
Using the Basic Features of Your Phone Performing a Consultative Transfer To transfer a call: 1. During a call, press the or the Trnsfer soft key. The active call is placed on hold. 2. Place a call to the desired recipient of the call. Refer to Placing Calls on page 2-2 for calling methods. 3. As soon as you hear the ring-back sound or after the party answers (and you speak to the party), press or the Trnsfer soft key.
User Guide for the SoundPoint IP 670 Desktop Phone Performing a Blind Transfer To perform a blind transfer: 1. During a call, press or the Trnsfer soft key. 2. Press the Blind soft key. 3. Place a call to the desired recipient of the call. Refer to Placing Calls on page 2-2 for calling methods. At this point, the call is connected to the number to which you are transferring them.
Using the Basic Features of Your Phone Static Forwarding To forward all incoming calls to another party: 1. From the idle screen, press the Forward soft key. 2. If multiple lines are configured on your phone, select the line to forward from the list using and . 3. Scroll to select the forwarding type you want to change, and then press the Select soft key.
User Guide for the SoundPoint IP 670 Desktop Phone Note b If you selected No Answer, enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended. c If you selected Busy, enter a number to forward all future incoming calls to when you are already in another call. You can also enter the SIP URL or IP address.
Using the Basic Features of Your Phone Dynamic Forwarding To forward an incoming call to another party: 1. When the phone rings, press the Forward soft key. 2. Enter a number to forward the incoming call to. 3. Press the Enable soft key. The incoming call is forwarded to the other party. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled. Enabling Do Not Disturb To prevent the phone ringing (from incoming calls), you can select Do Not Disturb.
User Guide for the SoundPoint IP 670 Desktop Phone To disable Do Not Disturb: >> Press again. Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the menu using and if enabled by your system administrator. When Do Not Disturb is enabled for a particular line, a flashing “X” displays beside the line indicator.
Using the Basic Features of Your Phone 2. Select Contact Directory. 3. Scroll to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key. 5. Do one of the following: — Enter the next available speed dial index. — Delete the existing speed dial index by using new speed dial index. , and then enter a A valid speed dial index is any unused number from 1 to 9999. 6. Press the Save soft key to accept your changes. 7.
User Guide for the SoundPoint IP 670 Desktop Phone Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third Line Key to the speed dial index value “2”, assign the fourth Line Key to the speed dial index value “3”. 5. Press the Save soft key to accept your changes. 6. Press to return to the idle screen. Using Voice Mail Note Voice mail is an optional feature configured on the call server and may not be supported on your particular system.
Using the Basic Features of Your Phone Locking and Unlocking the Phone Note Locking your phone is a feature that your system may not support. For more information, see your system administrator. Your system administrator can set up your phone to automatically lock if it has remained idle for a certain period of time. Lock your phone to: • Prevent unauthorized outgoing calls. • Allow only authorized people to answer calls.
User Guide for the SoundPoint IP 670 Desktop Phone Note Your user password will let you see certain items in the Advanced Settings menu. To see the full Advanced Settings menu, you need to enter the administrator password. 3. From the Advanced screen, select Change User Password. 4. From the Change User Password screen, enter your password information and press the Enter key. Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when it is locked.
Using the Basic Features of Your Phone 2. From the Unlock the Phone screen, enter your user password, and then press the Enter soft key. For information on your user password, including what to do if you forget it, see About Your User Password on page 3-25. The phone unlocks. Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number (for example, 911), and up to five authorized numbers that an administrator can set up.
User Guide for the SoundPoint IP 670 Desktop Phone (If you press the Cancel soft key instead, the Answer the Call screen disappears and the incoming call window displays again). (For information on your user password, including what to do if your forget it, see About Your User Password on page 3-25). The call connects. Logging Into Phones If your system administrator has set up the User Login feature, you can view your personal phone settings from any phone in the organization.
Using the Basic Features of Your Phone After you use a phone, be certain to log out of the phone to prevent access to your personal settings. To log in to a phone: 1 If the User Login screen is in view, go to step 2. If the User Login screen isn’t in view, do one of the following: — Press the Log in soft key. — Press the Menu key, then select Features > User Login > Log in. The User Login screen displays, as shown next. 2 Enter your user ID and user password, then press the Log in soft key.
User Guide for the SoundPoint IP 670 Desktop Phone — Press the Log out soft key. — Press the Menu key, then select Features > User Login > Log out. The Logout screen displays with a confirmation message, as shown next. 2 Press the Yes soft key. Your personal profile is no longer accessible, and the phone displays either the User Login screen for the next user login, or the default phone profile for anonymous users.
Using the Basic Features of Your Phone 2 Select the number you want to call, then press the Select soft key or the Dial key. The call is placed. Changing Your User Password You can change your password from any phone that you’re logged in to. By default, user passwords are factory preset to the numerals 123. Your administrator can change this default password if needed. Polycom recommends that you change your password when you first log in to a phone.
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4 Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the Polycom® SoundPoint IP 670 phone.
User Guide for the SoundPoint IP 670 Desktop Phone For example, the following figure shows an active call with Lauren Gates on line 3161. The following figure shows an incoming call from Jack Jones on the same line. To answer an incoming call when configured for multiple call appearances: >> Do one of the following: — Press — Press or the Hold soft key to place the original call on hold. to access the new call. Answer the incoming call.
Using the Advanced Features of Your Phone Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. Use the down arrow to access additional calls, or call appearances. To place an additional call on the same line, place the active call on hold, and then press the New Call soft key. Using Buddy Lists A buddy list is a list of users/devices whose status, or presence, you can monitor.
User Guide for the SoundPoint IP 670 Desktop Phone Managing Buddies Manage your buddies by selecting the contacts whose presence you want to monitor. These contacts form your buddy status list. You add contacts to your buddy status list from your contact directory. To add or delete a contact from your buddy list: 1. Press . 2. Select Contact Directory. 3. Scroll to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key. 5.
Using the Advanced Features of Your Phone Recording a Call Note Call Recording is an optional feature and may not be supported on your particular system. For more information, contact your system administrator. If the Call Recording and Playback feature is available and you plug a removable USB flash drive into the USB port on your SoundPoint IP 670 (shown below), you can record active calls on your phone. Recordings are stored as .wav files on the USB flash drive.
User Guide for the SoundPoint IP 670 Desktop Phone • When the phone prompts you to answer an incoming call If you put an active call on hold, recording pauses. Recording continues if the called party puts you on hold. Recording stops if all active calls end, no matter who ends the calls. If you press while recording, only the called parties are recorded. Tones and indications (for example, dialing of digits or ringing from another party’s phone) that occur before a call connects are not recorded.
Using the Advanced Features of Your Phone For a list of supported USB devices, refer to Technical Bulletin 38084 Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 phones available from http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical _Bulletins_pub.html Note You may be required by federal, state, and/or local laws to notify some or all called parties when you are recording (either one-party or all-party consent).
User Guide for the SoundPoint IP 670 Desktop Phone 2. Press the Record soft key. 3. To start recording, press the Start soft key. “*R*” appears on the graphic display while the phone records. If you press the Back soft key, you can access the top-level soft keys (for example, Hold, EndCall, Trnsfer, and Confrnc). You must navigate back (using the More and Record soft keys) to again access the Stop and Pause soft keys. 4. Stop recording in one of the following ways: — Press the Stop soft key.
Using the Advanced Features of Your Phone Pausing and Resuming Recording You can pause recording by pressing the Pause soft key. When you press the Resume soft key, recording continues with the same .wav file. To pause a recording: >> Press the Pause soft key. “*P*” appears when you pause recording. To resume a recording: >> Press the Resume soft key. “*R*” appears when you restart recording.
User Guide for the SoundPoint IP 670 Desktop Phone Playing Back a Recorded Call Note Call Playback is an optional feature and may not be supported on your particular system. For more information, contact your system administrator. If the Call Recording and Playback feature is available, and a removable USB flash drive is plugged into the USB port of your SoundPoint IP 670, you can play back calls that you recorded on your phone. You can browse the recorded files, stored as .
Using the Advanced Features of Your Phone Polycom recommends that you do not remove the USB flash drive while playing back files. There is a small probability that the USB flash drive itself may be damaged by this action. This section includes information on: • Browsing Recorded Calls • Playing Back Recorded Calls • Answering a Call While Playing Back Recorded Calls Browsing Recorded Calls To browse the recorded files: 1. Press . 2. Select Features > Removable Storage Media > Browse Recordings...
User Guide for the SoundPoint IP 670 Desktop Phone Playing Back Recorded Calls To playback a call: 1. Follow the steps above to open the desired recording. The filename you selected appears on the graphic display. The length of the file (in hours, minutes, and seconds) and the size of the file also appear. 2. Press the Play soft key. “Playing” appears on the graphic display. The position indicator (in hours, minutes, and seconds) above the progress bar changes as the file plays back in real time.
Using the Advanced Features of Your Phone 3. Press the Exit soft key to stop playing back the file. To play the file from the beginning, press Exit and repeat the steps. 4. Press to return to the idle display. Answering a Call While Playing Back Recorded Calls If you are playing back a file and an incoming call arrives, playback pauses and the phone rings. To answer a call using the speakerphone: >> Do one of the following: — Press .
User Guide for the SoundPoint IP 670 Desktop Phone — If you were listening to the file through the headset, press , and then press the Answer soft key. Note If you are using a digital headset with an answer button or an analog headset with a electronic switch, use those to answer the incoming call. When the call ends, the idle display appears. If you decide to reject the incoming call, press the Resume soft key, and playback will resume.
Using the Advanced Features of Your Phone placed on hold. Phones play Priority broadcasts at the phone’s current audio level. • Emergency (for Group/Channel 25)—Broadcasts sent to Group/Channel 25 are considered Emergency broadcasts. All phones receive Emergency broadcasts (even if Do Not Disturb is enabled), and play them immediately. By default, phones play Emergency broadcasts at the highest audio level. The audio level will return to normal for subsequent non-Emergency broadcasts.
User Guide for the SoundPoint IP 670 Desktop Phone To send a PTT broadcast: 1. Press the Talk soft key to select a channel to broadcast on. Note To automatically send a PTT broadcast on the default channel, press and hold the Talk soft key, and then go to step 4. 2. From the PTT Channels List screen, select the channel to send the broadcast on (as shown next). The list displays the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on.
Using the Advanced Features of Your Phone 3. To start the broadcast, press and hold the Talk soft key. (You need to press the Talk soft key throughout the entire broadcast.) You’ll hear a ‘transmitting’ beep, and then the phone displays the channel you are using (‘To:Teachers (Channel 18)’, as shown next). 4. Start talking. Note If you release the Talk soft key while you’re sending the broadcast, the broadcast temporarily stops and enters a 10 second ‘Waiting’ period.
User Guide for the SoundPoint IP 670 Desktop Phone You’ll receive broadcasts on the channels you’re subscribed to as well as Channel 24 (the Priority channel) and Channel 25 (the Emergency channel). If you’ve enabled Do Not Disturb on your phone, you’ll only receive Emergency broadcasts. Non-emergency broadcasts won’t display or play on your phone. When a broadcast ends, your phone emits an ‘end of transmission’ beep and enters a 10 second waiting period.
Using the Advanced Features of Your Phone Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk soft key, or by tapping the End PTT soft key. After you end a broadcast, the channel remains open so others can respond. If you release the Talk soft key without pressing the End PTT soft key: • You can resume the broadcast by pressing and holding the Talk soft key (if the broadcast is in a wait period). • You can’t initiate another broadcast on another channel until the waiting period ends.
User Guide for the SoundPoint IP 670 Desktop Phone To update the default channel: 1. Press , then select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. 2. Press the Edit soft key. 3. Enter the new default channel. 4. Press the Ok soft key. Updating Channel Subscriptions You can subscribe to any channel that has been enabled by the system administrator and appears in your channels list. When you subscribe to a channel, you can send and receive PTT broadcasts on that channel.
Using the Advanced Features of Your Phone To allow or disallow PTT broadcasts to play during an active call: 1. Press , then select Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. 2. From the PTT Channel Configuration screen, use the down arrow key to locate Accept While Busy, then press the Select soft key. 3. From the Accept While Busy screen, use the left or right arrow key to select Enabled or Disabled, then press the Ok soft key. The default setting is Disabled.
User Guide for the SoundPoint IP 670 Desktop Phone To send a page: 1. To send a page, press the Paging soft key. Note To automatically send a page to the default paging group, press the Paging soft key. 2. From the Paging Groups List screen, select the paging group to send the page to (as shown next). The list displays the default paging group, the most recent group you paged, and other paging group that you can page.
Using the Advanced Features of Your Phone Just before the page starts, you’ll hear an alert tone, and then the page starts (as shown next). 4. Start talking. 5. To end the page, press the End Page soft key. Receiving Pages To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group Subscriptions on page 4-25.
User Guide for the SoundPoint IP 670 Desktop Phone • If your phone isn’t allowed to receive pages during active calls, the page displays as a Pending page. To listen to the page, select the page and press the Select soft key. Or, hold or end the call. You can listen to the page by resuming it. This will place the active call on hold. If it’s a Priority or Emergency page, the page displays in the inactive call group as an active page and immediately plays. You’ll hear both the original call and the page.
Using the Advanced Features of Your Phone 3. Enter the number of the new default paging group, then press the Ok soft key. Updating Paging Group Subscriptions By default, you’re subscribed to Paging Groups 1, 24, and 25. This means that you can send pages to and receive pages sent to these groups. You can change which groups you are subscribed to. However, you can’t disable your subscriptions to Paging Groups 24 and 25. To update your Paging Group subscriptions: 1.
User Guide for the SoundPoint IP 670 Desktop Phone 3. From the Accept While Busy screen, use the left or right arrow key to select Enabled or Disabled, then press the Ok soft key. The default setting is Disabled. When enabled, your phone will accept and play pages while you’re in an active call. When disabled, your phone won’t play pages while you’re in a call, but will hold them as Pending instead.
Using the Advanced Features of Your Phone 2. Select Settings > Basic > Update Configuration. “Are you sure?” appears on the screen. 3. If you still want to update the configuration, press the Yes soft key. The configuration is updated. On occasion, your phone may restart depending on which configuration parameters have changed. 4. If the phone did not restart, press to return to the idle screen.
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5 Using the SoundPoint IP Color Expansion Module This chapter provides basic installation and operating instructions and information for obtaining the best performance with the Polycom® SoundPoint IP Color Expansion Module. Each SoundPoint IP Color Expansion Module enhances the user interface of the SoundPoint IP 670 phone with a high-resolution graphic display and 14 Line Keys that can be automatically configured as a line, call appearance, speed dial, or busy lamp field.
User Guide for the SoundPoint IP 670 Desktop Phone Connecting the SoundPoint IP Color Expansion Module This section describes how to attach the SoundPoint IP Color Expansion Module to your SoundPoint IP 670 phone. You can attach up to three SoundPoint IP Color Expansion Modules. To connect a SoundPoint IP Color Expansion Module to your phone: 1. Remove the rubber plug from the SoundPoint IP 670 or the SoundPoint IP Color Expansion Module.
Using the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module 5 1 4 3 2 2 The features of the SoundPoint IP Color Expansion Module are: Item Description 1 Power Contact Not visible when you connect the SoundPoint IP Color Expansion Module to the phone. Power automatically transfers from the host phone to the SoundPoint IP Color Expansion Module(s) upon connection.
User Guide for the SoundPoint IP 670 Desktop Phone 3 Item Description Line Indicators Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field [BLF] and presence). The mapping is: Solid green—An active call is in progress. Fast flashing green—There is an incoming (ringing) call. Flashing green—Another party has put you on hold. Flashing red—The call is on hold. Solid red—The line is busy remotely (shared lines).
Using the SoundPoint IP Color Expansion Module Placing Calls When you connect a SoundPoint IP Color Expansion Module to your phone, you can place a call using one of the Line Keys. To place a call using a SoundPoint IP Color Expansion Module Line Key: >> Press the assigned graphic display. directly opposite the number on the For more information on placing a call, refer to Placing Calls on page 3-2.
User Guide for the SoundPoint IP 670 Desktop Phone For example, in the figure below, press the fourth Line Key to dial home. To assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2. Press the More soft key. 3. Press the Add soft key. 4. (Optional.) Enter contact information Use the 1/A/a soft key to select between numeric and upper/lower case alphanumeric modes.
Using the SoundPoint IP Color Expansion Module 7. Press the Save soft key to accept your changes. 8. Press to return to the idle screen. For more information on assigning speed dial keys, refer to Assigning Speed Dial Keys on page 3-22. Using the Busy Lamp Field The busy lamp field (BLF) feature allows you to monitor the hook status and remote party information of other users through the BLF LED indicators and display on the SoundPoint IP 670 phone with the attached Color Expansion Module.
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6 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom® SoundPoint IP 670 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.
User Guide for the SoundPoint IP 670 Desktop Phone Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 670 phone has no power. Do one of the following: • Check if the phone is properly plugged into a functional AC outlet. • If using PoE, check that the ethernet cable is properly plugged into the phone and the outlet port. Contact your system administrator to ensure that you are using a powered port, enabled for PoE.
Troubleshooting Your Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The SoundPoint IP 670 phone is not in an active state. Do one of the following: The screen shows “Network Link is Down”. The LAN cable is not properly connected. • Press the keys more slowly. • To confirm that the line is active, press the Menu key, and then select Status > Lines > Line Information.
User Guide for the SoundPoint IP 670 Desktop Phone Audio Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following: You are using a headset and the people you call hear echo. There may be an issue with the echo cancellation feature of your headset. • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted.
Troubleshooting Your Phone Symptom Problem Corrective Action The phone does not ring. Ring volume is low. Do one of the following: Outbound or inbound calling is unsuccessful. The ringer is in silent mode. • Adjust the ringing level from the front panel using the volume up/down keys. • Check the Alerting Destination from Menu > Basic > Settings > Preferences > Audible Ringer. Do one of the following: • Place a call to the phone under investigation.
User Guide for the SoundPoint IP 670 Desktop Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the SoundPoint IP 670 phone or the SoundPoint IP Color Expansion Module. Do one of the following: The display is incorrect. The display has bad contrast. The expansion module is not working. The contrast needs adjustment. Outbound or inbound calling is unsuccessful. The display flickers.
Troubleshooting Your Phone Productivity Suite Symptom Problem Corrective Action You are trying to access one of the following features, but it is not available on your phone: The license is not installed on your phone or it has expired. Do the following: • Corporate Directory • Recording and Playback of Audio Calls • Managing Conferences • Press the Menu key, then select Status > Licenses. • Using the arrow keys, verify that the features that you want to use has a valid license.
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Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide SoundPoint IP Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
User Guide SoundPoint IP Safety and Compliance (continued) CE and VCCI Mark This SoundPoint IP 670 SIP is marked with the CE mark. This mark indicates compliance with EC Directory 1995/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits.
Safety Notices Safety and Compliance (continued) Polycom Take Back In addition to any mandated take back requirement, Polycom offers free recycling of its branded products to business users. Detailed information is available at http://www.polycom.eu/documents/company/about_us/producer_responsibility_statement.pdf. New Zealand Telepermit Polycom SoundPoint IP670 VoIP Telephone PTC 220/08/063 PTC General Warning 1.
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End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc. in the rest of the world (collectively, “Polycom”).
2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed materials, and any copies of the Software Product are owned by Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty provisions.
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. 6.2 Warranties Exclusive.
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law.
