SpectraLink 8002 Wireless Telephone Administration Guide Session Initiation Protocol (SIP) April 2008 Edition 1725-36034-001 Version B
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Trademark Information Notice Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners. Polycom, Inc. has prepared this document for use by Polycom personnel and customers.
Essential Installation Pointers You must update the software with the most recent code. • Visit http://www.polycom.com/usa.en/support/voice/wi-fi/spectralink_8002_wireless.html. Additional information about updating handset code is in Chapter 3 Software License and Protocol Management. WMM QoS must be supported and enabled on the Wi-Fi access point(s). • When using the SpectraLink 8002 Wireless Telephones, WMM QoS is mandatory to ensure voice packets are delivered in a timely fashion.
About this Guide This document explains how to configure and maintain the SpectraLink 8002 Wireless Telephones with Session Initiation Protocol (SIP); a protocol for the control of voice over IP (VoIP) calls. Polycom Model Numbers This document covers the following registered model number: SNP2400 Related Documents SpectraLink 8002 Wireless Telephone and Accessories User Guide.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time. Icons and Conventions This manual uses the following icons and conventions. Caution! Follow these instructions carefully to avoid danger. Note these instructions carefully.
Contents 0 About this Guide ......................................................................5 Polycom Model Numbers..................................................................5 Related Documents.............................................................................5 Customer Support Hotline ................................................................6 Icons and Conventions.......................................................................
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Ring Options ................................................................................37 Phone Options .............................................................................38 System Info...................................................................................39 3 Software License and Protocol Management ............................41 Requirements.............................................................
Contents Syslog Mode.......................................................................................79 8 Certifying the Installation ........................................................83 Conducting a site survey ...........................................................83 9 Software Maintenance ............................................................85 Upgrading handsets ...................................................................85 Normal download messages .......................
1 SpectraLink Wireless Telephone Overview SpectraLink 8002 Wireless Telephones are mobile handsets for workplace IP telephone systems. The handsets operate over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating into a SIP environment, handset users are provided with high-quality mobile voice communications throughout the workplace.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) WMM must be enabled when configuring access points for the SpectraLink 8002 Wireless Telephones. The handset will not work properly if WMM is not enabled. Refer to the access point manufacturer’s directions for instructions on enabling WMM. Visit the Wi-Fi Alliance website www.wi-fi.org to search for APs that support WMM.
SpectraLink 8002 Wireless Telephone Overview Quick Start Guide 1. A wireless LAN must be properly configured and operational through the use of 802.11 wireless APs. Ensure WMM is enabled on the APs. 2. Configure a TFTP server on the LAN. The TFTP server is used to load the handset software and SIP configuration files into the handsets. See Chapter 2 SpectraLink 8002 Wireless Telephone Configuration for DHCP information. 3.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) System Diagram The following diagram shows the SpectraLink components residing on a network with APs and a wireless LAN Ethernet Switch. Handset code SIP config files Access point TFTP server Ethernet switch Access point SIP Server(s) SIP proxy or SIP B2BUA internet Optional SIP Phones Supplied by Polycom 14 Ethernet cable PN: 1725-36034-001_B.
SpectraLink 8002 Wireless Telephone Overview System Components SpectraLink 8002 Wireless Telephone The SpectraLink 8002 Wireless Telephone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using SIP and an 802.11 wireless LAN. The handsets are to be used on-premises; they are not cellular or satellite phones.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) the handsets must only use APs attached to a single subnet, or be powered off and back on to switch to a different subnet. SIP server The SIP server is a component from a third-party vendor that provides access to telephony services. The handsets can recognize up to three distinct SIP servers in a single system.
SpectraLink 8002 Wireless Telephone Overview Handset Specifications SpectraLink 8002 Wireless Telephone Radio frequency: 2.4000 – 2.4835 GHz Transmission type: Direct-sequence spread spectrum (DSSS) Transmit data rate: Up to 11 Mb/s Radio QoS: WMM Wireless security: Wired Equivalent Privacy (WEP), 40-bit and 128-bit, WPA-PSK, WPA2-PSK FCC certification: Part 15.247 Management: DHCP, TFTP Voice encoding: G.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Startup Sequence The SpectraLink 8002 Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. This is usually very rapid. If there is difficulty at any step that prevents initialization from continuing, an error message will display and the related icon(s) will stay on.
SpectraLink 8002 Wireless Telephone Overview If the username and password have not been defined in the Admin menu, you will be prompted to enter both of these items before the extension number can display. The user name must correspond to a handset-specific configuration file. If the file is not found, an error message will appear and the handset will restart. See Chapter 4 Programming the SIP Handset Features. PN: 1725-36034-001_B.
2 SpectraLink 8002 Wireless Telephone Configuration Each SpectraLink 8002 handset may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information. Any settings entered in the Admin menu must conform to system settings. Only the handset being configured is affected by the Admin menu settings. The Wireless Telephone user may select several usability options from the Standby menu, described below in the User-defined Preferences section.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) The Admin (Administration) Menu The Admin menu contains configuration options that are stored locally (on each handset). Each handset is independent, and if the default settings are not desired, the Admin menu options must be set in each handset requiring different settings. Opening the Admin menu 1. With the handset powered off, press and hold the Power Off key. While holding the Power Off key, press and release the Power On key.
SpectraLink 8002 Wireless Telephone Configuration Example: if the 2 key is repeatedly pressed, the handset will display 2, A, B, and C, then a, b, and c. The following table shows which key will allow you to enter nonnumeric characters or other characters not represented on the keypad. To Enter .-_!#$%&‘()*+,:;/\=@~ Press 1 Space 0 Q,q 7 Z,z 9 2. When the correct entry displays, press the right arrow key (#) to move on to the next character. Repeat for each digit/letter of the entry.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Admin menu Admin Menu Items 2nd Level 3rd Level 4th Level Phone Config License Option Set Current 22 SIP Registration Reg 1 Login and Reg 2 5th Level [for each option] Username Password Reg 3 Reg 4 OAI On/Off *Enable OAI Disable OAI Network Config Admin Password Enter PW IP Addresses *Use DHCP Static IP Re-enter Password Phone IP TFTP Server IP Default Gateway Subnet Mask Syslog Server IP SIP TFTP Svr IP OAI S
SpectraLink 8002 Wireless Telephone Configuration Admin Menu Items 2nd Level 3rd Level Reg. Domain None 4th Level 5th Level 01 02 04 05 06 Transmit Power *Maximum 50 mW † 30 mW † 20 mW 15 mW 10 mW 5 mW Preferred Channels Channel 1‡ … Channel 14‡ Diagnostics Run Site Survey Diagnostics Mode Diagnostics On *Diagnostics Off Syslog Mode *Disabled Errors Events Full Restore Defaults * default setting † ‡ 50 mW and 30 mW only appear if Regulatory Domain is set to None or 01.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Phone Config License Option The License Option indicates the VoIP protocol that your site is licensed to download and run. The SIP protocol used for the SpectraLink 8002 Wireless Telephones requires license option selection 22.Any other protocol will cause the handset to malfunction. SIP Registration Individual handsets can be configured to correspond with a handsetspecific configuration file in the TFTP server.
SpectraLink 8002 Wireless Telephone Configuration handset display and take input from the handset keypad. Refer to the OAI Specification documentation for information about administering the OAI Gateway and the services it can provide. If OAI is enabled, and an IP address (called the OAI Server IP) is available to the handset (either via DHCP or Static IP configuration), the handset will communicate with the OAI Gateway at power-on, and periodically while it is powered-on.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters, such as an IP address, subnet mask, default gateway, and other critical network configuration information. DHCP servers centrally manage such configuration data, and are configured by network administrators with settings that are appropriate for a given network environment.
SpectraLink 8002 Wireless Telephone Configuration The TFTP server and the SIP TFTP server may be the same device with the same IP address or may be different devices with different IP addresses. Default Gateway and Subnet Mask Used to identify subnets, when using a complex network, which includes routers. Both of these must be configured either with an IP address under Static IP (not set to 000.000.000.000 or 255.255.255.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Domain Name System (DNS), an industry-standard protocol, locates computers on an IP-based network. IP networks rely on numberbased addresses to move information on the network. However, it is easier to remember friendly names than number-based addresses, so it is necessary to translate user-friendly names into addresses that the network can recognize.
SpectraLink 8002 Wireless Telephone Configuration Security *NONE disables any 802.11 encryption or security authentication mechanisms. For WEP, WPA-PSK and WPA2-PSK set each of the following options to match exactly the settings in the APs. The encryption key or encryption passphrase displays as it is entered. For security reasons codes will not display again once entered, even if the entry screen is revisited.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) WPA2-PSK The security features of WPA2 (Wi-Fi Protected Access) using PSK are available and may be used if supported by the APs in the facility. Select either Passphrase and enter a passphrase between eight and 63 characters in length or Pre-shared Key and enter the 256bit key code. Regulatory Domain The Regulatory Domain will default to None on the handset display.
SpectraLink 8002 Wireless Telephone Configuration Preferred Channel The Preferred Channel option lists the channels that are permitted within the regulatory domain previously set. To speed up handoff, the handset will look for APs on the preferred channel list first. If no AP is found, the handset will then will look for APs on the nonpreferred channels. Selected channels are marked with an asterisk. You may select more than one channel.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) User-defined Preferences (Standby Menu) The following user-defined preferences are also covered in the SpectraLink 8002 Wireless Telephone User Guide. The system administrator can refer to this list for more information about customizing handset settings. To configure the following options, the handset must acquire the system (no error message may display) and be at the extension display. This is the standby mode.
SpectraLink 8002 Wireless Telephone Configuration Standby menu Standby Menu Items 2nd Level 3rd Level 4th Level Telephone Ring Ring Cadence Off Lock Keys Ring Options *PBX Continuous Short Pulse Long Pulse Ring Tone *Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Vibrate Cadence *Off PBX Continuous Short Pulse Long Pulse Ring Delay** *No Delay 5 Second Delay 10 Second Delay Auxiliary Ring 1 Auxiliary Ring 2 Phone Options [same as Telephone Ring] Noise Mode *Normal High Severe Key Tones *Enable Tones
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Standby Menu Items 2nd Level 3rd Level 4th Level Server IP Addr Firmware Version * Default setting. **Option appears when Ring Cadence and Vibrate Cadence are both set to a value other than “Off”. (Additional options may be present. Contact your service representative for information.) 36 PN: 1725-36034-001_B.
SpectraLink 8002 Wireless Telephone Configuration Lock Keys When enabled, the Keypad Lock option will lock the keypad immediately. If the keypad is locked, it may be unlocked by the end user pressing the Unlk softkey and then the # key. Ring Options The Ring Option allows the user to set the ring for three separate functions. Telephone ring is used for usual telephony functions. The Auxiliary Rings may be used to set different ringing patterns for OAI applications.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Ring Delay Ring Delay determines how long the vibrate cadence will play before the audible ring starts. If Ring Cadence and Vibrate Cadence are turned off, the Ring Delay option will not appear on the menu. Auxiliary Ring 1 and Ring 2 Auxiliary rings are designed to be utilized by OAI applications, enabling the user to set a distinctive ring for these applications.
SpectraLink 8002 Wireless Telephone Configuration disabled (the default) or adjusted for a 5, 10 or 20-second delay before locking. System Info Phone IP Addr Displays the IP address currently assigned to the handset. Server IP Addr Displays the IP address of the SpectraLink OAI Server (if installed). Firmware Version Displays the software version running the handset. The MAC address is the hardware identification number and is set at the factory.
3 Software License and Protocol Management All SpectraLink 8002 Wireless Telephones are shipped from Polycom with SIP software already installed. You may need to download and install updates per the following instructions. The handsets may not function properly without downloading updated software. The following details the process to properly configure SpectraLink 8002 Wireless Telephones and download software via over-the-air file transfer. Requirements PN: 1725-36034-001_B.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Configuration Process 1. Download the latest SpectraLink 8002 Wireless Telephone software from http://www.polycom.com/usa.en/support/voice/wifi/spectralink_8002_wireless.html. 2. Download the latest version of the SIP code and place it on the TFTP server and ensure the TFTP server is started. The five files that are needed must be named: slnk_cfg.cfg pd11wsd.bin pd11wsd3.bin pd11gl3.bin pi110001.bin 3.
Software License and Protocol Management 6. During the second download evolution, the handset receives code from the TFTP server for system configuration and for its own settings. Once this second evolution is complete, the handset is ready to use. For future software upgrades, simply update the files that are stored on the TFTP server. Each time the handset is powered up, it will check with the TFTP server to ensure it has the proper software version. PN: 1725-36034-001_B.
4 Programming the SIP Handset Features In order for the handset to function in the SIP environment, it downloads two files from the root directory of the SIP TFTP server during startup. The first file contains generic system information and is downloaded by every handset during the power-up sequence. A second file, unique for each handset, is then downloaded. It contains specific information for each handset such as username, password, and line appearances. Example files are available for download.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) • Username requirements are: alphanumeric, no spaces, no punctuation, case is ignored, 1-16 characters. • The generic file should contain proxy server information and other SIP system data. • The specific file should contain data specific to each user such as authentication credentials and line appearance data.
Programming the SIP Handset Features Proxy server commands Use the following parameters when programming the configuration files. See the sample configuration files following this table for more detailed information. Parameter PROXYn_ADDR PROXYn_DOMAIN Value Description xxx.xxx.xxx.xxx:ppp Proxy address. One p proxy address is required but additional or proxy addresses may be used to register secondary line appearances.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Parameter Value *default seconds Description messages. 3600 Notes minimum setting than that requested, the server response takes precedence. See example file PROXYn_KEEPALIVE_S 0 or 10 to 3600 Specifies that the n = 1, 2, 3 ECS seconds handset should send keepalives to the The keepalive interval PROXYn server. defaults to ZERO which disables the feature.
Programming the SIP Handset Features Parameter PROXYn _MAIL_NOTIFY Value sip:name@domain Description Notes Domain resides. name@xxx.xxx.xxx. Contact from whom xxx mail notification originates. See config file example for more or information. n = 1, 2, 3 sip:name@domain Domain resides. AUTH username;password Credentials. [see warning note below] In general credentials are needed for each registered line. 2. where the mail name = mail server contact name. xxx.xxx.xxx.xxx = IP address.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Parameter FAVORITE 50 Value Dialstring;identifier Description Phonebook list of numbers accessible from the Favorites menu. Favorites in the allusers file will be present in the Favorites on all handsets. See config file example for more information. Notes Up to 8 entries permitted which may be divided between generic and phone specific files. Dialstring = complete SIP URI or local extension # Identifier = name.
Programming the SIP Handset Features Sample Configuration Files Configuration files are illustrated below. These files are available as a download from the software updates site and may be customized for your application. Please note that these are merely samples and will not work on your system as written here or as downloaded. Your configuration files must be locally programmed according to your site requirements. SIP_allusers.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) # PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center # notifications # This option is deprecated and no longer needed in versions beyond # e/h340/i640 phones v108.011, Polycom 8002 phones v130.001, and Polycom # 8020/8030 phones 131.001. # Examples: #PROXY1_MAIL_NOTIFY = asterisk@10.0.0.138 #PROXY1_MAIL_NOTIFY = sip:asterisk@10.0.0.
Programming the SIP Handset Features # Linux, the OS running Asterisk, has a ARP Cache flushing mechanism. This # feature serves to refresh the ARP Cache for the 8002 phones. For 8020 and # 8030 phones, the ARP Cache is refreshed by the SVP server. 8020/8030 # phones do not know how to parse this parameter. # # The value of this parameter for 8002 phones should be just less than the # minimum ARP Cache flushing time on the Linux box running Asterisk.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Sample handset-specific file # Configuration file format example # Codec preference order only. This does not enable/disable codecs. # (Optional) can be G.711-ulaw, g.711u, G.711U, g711u, G.711U, etc. # if g711u is omitted it will be added to end of list. # if g711a is omitted it will be added to end of list after u.
Programming the SIP Handset Features # press events. Normally you want this to be disabled for Asterisk but it # depends on your configuration and what you want to be able to do. # The default is disable #PROXY1_KEYPRESS_2833 = disable # PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP # server for keypress events. Normally you want this to be enabled. # The default is enable #PROXY1_KEYPRESS_INFO = enable # PROXYn_HOLD_IP0 controls setting of media stream IP destination to 0.0.0.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) LINE2_CALLID = Brady, Marsha LINE3 LINE3_PROXY LINE3_CALLID = 3002 = 1 = Drew, Nancy #LINE4 #LINE4_PROXY #LINE4_CALLID = 804 = 3 = Sip User 4 #LINE5 #LINE5_PROXY #LINE5_CALLID = 1014 = 2 = Sip User 5 # Favorite Dialed Number list. # You can define up to 8 total entries including any defined in # sip_allusers.cfg. # You can enclose a string in quotes to allow for spaces.
5 Using the SIP Handset The Handset Display Overview When active, the handset screen has six rows that display information in this format: Row # 1 Information provided Icons 2 Line number 3 Instructions 4 Call one info 5 Call two info or dial aids 6 Softkeys Row 1 displays signal, battery, voicemail and line number icons. Row 2 displays the line number of the line for which information is being displayed. Row 3 displays instructions where needed. Two calls are permitted on each line.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) associated with the line is displayed on the handset by pressing the LINE key. Handset icons Indicator Function The signal-strength icon indicates the strength of the signal from the AP and can assist the user in determining if the handset is moving out-of-range of that AP. The voicemail icon is activated when a new voicemail message is received if the feature is supported by the proxy server.
Using the SIP Handset Download Indicates that the handset is checking for or downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the signal-strength icon in the same location as the voicemail icon. Ringing and tones The ringing type (normal or vibrate) is selected by the handset user.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) The active modes utilize the most bandwidth and battery power. To conserve these resources, return the handset to the standby mode when a call is completed by pressing the End Call key. Messaging mode If text messaging functions have been programmed, as in a nurse call system, the handset is able to receive text messages. While these messages are being accessed, the handset is in messaging mode.
Using the SIP Handset Softkey Fwd Name Forward Definition Displayed… Prior to entering the first character of a dial number. Press to… Delete a previously forward destination. defined Or initiate definition of a new forward destination. Hold Hold In an active call. Place the call on hold. The line status shows x when the call is on hold or * when audio is flowing.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. View the five line appearances by pressing the LINE key. The line number and extension number of the first four lines are displayed. Press the LINE key again to view the fifth line. Active lines are in bold face. Defined but unregistered lines are faded.
Using the SIP Handset destination information before sending the call to the PBX to activate the feature, you can create a Favorite with the access code only. Access the Favorites list while in a dialing state by pressing the Favr softkey to display a menu of pre-defined numbers or names that can be dialed (as programmed in the SIP TFTP configuration file.) When an item is selected from the list, the dial number is displayed.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Handset Operation Alphanumeric dialing During dialing the carat (^) indicates the insertion point for the next character. Up to 80 characters may be entered with automatic scrolling. While in alphanumeric mode, alphabetic characters can be entered by repeatedly pressing the 1 through 9 keys. Punctuation characters are available by repeatedly pressing the asterisk (*), zero (0) or pound (#) keys.
Using the SIP Handset If you want to… Then… 1 Press the START key and wait for a dial tone. Place a call 2 Dial the numbers and press START. Listen for the ring to indicate the alerting of the called party. Note: Line 1 is the default line Example: 1 Line 1 [your dial number] *To: [dialed number] Hold Rej Mute Place a second call on Only outgoing calls are permitted as the second call on a given line.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) If you want to… Place a call Favorites menu Then… from 12 Press START. 13 Listen for dial tone. 14 Press Favr softkey. 15 Use the side buttons to find and select desired entry. 16 Edit entry if needed. 17 Press START to place the call. Answer/Reject a call When the handset rings, the line’s icon will flash and row 2 will display the line number and your dial number.
Using the SIP Handset If you want to… Then… Place a call on hold Press the Hold softkey. When a call is placed on hold, an equal character (=) replaces the asterisk (*) and the Rsme softkey replaces the Hold softkey. Press Rsme to return to the call. Example: 1 Line 1 [your dial number] =Fr: [caller ID] Rsme Mute End Mute/Unmute a call Press the Mute softkey. When the handset is muted, an x character replaces the asterisk (*). Press the Mute softkey again to restore audio pickup.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) If you want to… Then… 22 While in a call, press FCN and then select Transfer (or press the shortcut key 1). (The current call will be placed on hold]. A new call will be started and you will hear a dial tone.) Transfer a call (blind) 23 Press the digits for the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu.. 24 Press FCN 1 again.
Using the SIP Handset If you want to… Then… Listen to voicemail When any proxy has outstanding messages, the voicemail icon will display. The LINE menu will display a plus (+) indication when there is a new voicemail for that line. Indications are cleared when the handset receives notification that all new voicemail messages have been read. 37 Press START and dial the number assigned to message retrieval and press START again. 38 Follow system instructions to retrieve messages.
6 Testing a Handset Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area. 1. Power on the handset by pressing the END key. A series of messages will be displayed as the handset acquires the system. The handset should display the user extension. 2. Place a call and listen to the audio quality. End the call by pressing the END key. 3. Place a call to the handset and verify ring, answer, clear transmit, and clear receive audio. 4.
7 Diagnostic Tools Run Site Survey, Diagnostics Mode and Syslog Mode are three diagnostic tools provided to assist the WLAN administrator in evaluating the functioning of the handset and the system surrounding it. Diagnostic tools are enabled in the Admin menu. Site Survey Site survey can be used to evaluate the facility coverage before certifying that an installation is complete.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) A n y D e t l Where: • 111111 = The last three octets of the on-air MAC address for a discovered AP. • 22 = The signal strength for the specified AP. • 33 = The channel number of the specified AP. • 444 = The beacon interval configured on the specified AP. • Any/MyID = Softkey to toggle between “single SSID” and “any SSID” mode.
Diagnostic Tools i : b b b b b b s n e e e e e e e e e e e r r r m m m r r c h b c n D G H I r r r r r r r r + x x x x G : g g g g P : p p p p A n y S m r y Where: • i = index of selected AP (value will be from 0 to 3 ) • bbbbbb = the last three octets of the BSSID for a discovered AP • sn = signal strength in –dBm • ch = channel • bcn = beacon interval • eeeeeeeeeee = SSID (up to first 11 characters) • DGHI = 802.11 standards supported • rrrrrrrr = rates supported.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Solving coverage issues Coverage issues are best resolved by adding and/or relocating APs. Overlap issues may be resolved by reassigning channels to the APs or by relocating the APs. See Chapter 10 Troubleshooting under Access Point Problems for more information.
Diagnostic Tools The screens provided by the Diagnostics Mode include: Screen 1 M i s s e d R c v C n t n n n n n M i s s e d X m t C n t n n n n n R x R e t r y C o u n t n n n n n T x R e t r y C o u n t n n n n n • Missed receive packet count since power up (MissedRcvCnt) • Missed transmit packet count since power up (MissedXmtCnt) • Receive retry count since power up (RxRetryCount) • Transmit retry count since power up (TxRetryCount) Screen 2 J i t t e r n n n n n L a s t R a t e n
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Screen 3 contains a list of the APs that are heard and the following parameters from each AP: • Indicator as to whether this is the current AP, or an index into the list of other APs heard (C indicates current). • Last 2 octets of the MAC address of the AP (mmmm) • Channel number (ch) • Signal strength (ss) • Either the 802.
Diagnostic Tools • Association failures since power up (AssocFailure) • Re-association failures since power up (ReAssocFail) Screen 5 S e c - E r r C o u n t n n n n n L s t S e c E r r S e q n n n n n • Security error count since power up (Sec-ErrCount) • MAC sequence number of frame with last security error (LstSecErrSeq) Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) The table below lists the syslog messages and which level of logging will produce them: Message type Failed Handoff Errors Yes Events Yes Full Yes Successful Handoff No Yes Yes Security Error Yes Yes Yes Call Start/End No Yes Yes Audio stats No No Yes (every 5 secs) Audio error threshold exceeded Yes Yes Yes Radio stats No No Yes (every 5 secs) Radio error threshold exceeded Yes Yes Yes All syslog me
Diagnostic Tools Call Start Call type (telephony, OAI, PTT) AP MAC AP signal strength Call End AP MAC AP signal strength Audio stats AP MAC AP signal strength Payload size (in msec) Payloads sent Payloads received Payloads missed (not received) Payloads missed rate (over last 5 seconds) Payloads late Payloads late rate (over last 5 seconds) Average jitter Audio error threshold exceeded Same as audio stats (Sent if payloads missed rate or payloads late rate exceeds 2%, or if the average jitter is ov
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Messages are formatted like the following example: Jan 1 00:01:26.72 0090.7a02.2a1b (172.16.0.46) [001a] RStat: AP 00:40:96:48:1D:0C (-56 dBm), Sent 783523, Recvd 791342, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783, TX drop 43 (0.0%), TX retry 578 (1.2%), RX retry 1217 (1.6%) 82 PN: 1725-36034-001_B.
8 Certifying the Installation Prior to determining that an installation is complete, test the handsets following the sequence given in Chapter 6 Testing a Handset and conduct a Site Survey mode test according to the directions given in Chapter 7 Diagnostic Tools. The installation may need some adjustments. Note any areas where coverage is conflicting or inadequate. Note any system difficulties and work with your wireless LAN and/or LAN system administrator to determine the cause and possible remedy.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) be at least one AP stronger than -60 dBm in all areas for 11mb/s operation) and has good channel allocation. (At any point, the strongest AP shown should be on a different channel than the next best choice.) 3. Finally, use the single AP (MyID/Detl) display to check each AP, to ensure it is configured for the proper data rates, beacon interval, 802.11 options enabled, QoS method, and security method.
9 Software Maintenance SpectraLink 8002 Wireless Telephones use proprietary software programs written and maintained by Polycom Corporation. The software versions that are running on the handsets can be displayed during power on by holding down the END key. Polycom Customer Service or an authorized dealer will provide information about software updates and how to obtain the software (for example, downloading from a website).
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Message Updating Code Description Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downloaded. This message also displays a progress bar. When the progress bar fills the display line the update operation is complete on that file. When the update is complete, the handset displays the extension number, and is ready for use.
10 Troubleshooting On occasion, you may run into transmission problems due to any number of factors originating from the wireless LAN. SpectraLink 8002 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Transmission obstructions Prior to system installation, the best location for APs for optimum transmission coverage should have been determined. However, small pockets of obstruction may still be present, or obstructions may be introduced into the facility after system installation. This loss of service can be restored by moving out of the obstructed area or by adding/rearranging APs.
Troubleshooting Handset Status Messages SpectraLink Wireless Telephone status messages provide information about the SpectraLink 8002 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages. Message Address Mismatch ASSERT Line yyy xxx c Description Handset software download files are incorrect or corrupted. Action Download new software from the SpectraLink website per Software Maintenance.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Message Bad Network IP Description The value of the Network IP address entered in the WT through the menus or the configuration is missing or invalid Action Enter a valid network IP address Bad Network Mask The value of the Network network mask entered in the WT through the menus or the configuration is missing or invalid Enter a valid network mask Bad Phintl File Handset software download files are incorrect or corrupted.
Troubleshooting Message Checking DHCP IP Description The handset is retrieving DHCP information from the DHCP server. Action None. This is informational only. CRC Code Error The software which has been TFTP downloaded has a bad redundancy code check. Try the download again; it is possible the software was corrupted during download. If the error repeats, check that the download image on the TFTP server is not corrupted.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Message DO NOT POWER OFF Description The handset is in a critical section of the software update. Action None. Do not remove the Battery Pack or attempt to power off the phone while this is displayed. Doing so may render the handset inoperable. Duplicate IP The handset has detected another device with its same IP address. If using DHCP, check that the DHCP server is properly configured to avoid duplicate addresses.
Troubleshooting Message No Host IP (Addr) Description The handset is configured for “static IP” (as opposed to “use DHCP”) and no valid host IP address (the handset’s IP address) has been entered. Action Enter a valid IP address in the configuration settings or change to “use DHCP.” No IP Address Invalid handset IP address. Check the IP address of the handset and reconfigure if required, or change to “use DHCP”. No Net Access Cannot communicate with LAN devices through the WLAN (such as PBX).
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Message Not Installed! Description A required software component is missing. Action Check that all required software files are on the TFTP server, if over-the-air downloading is being used. If the error repeats, contact Polycom Technical Support. Press End Call The far end of a call has hung up. Hang up the near end by pressing the END key. Select License A protocol has not been selected from the license option setting.
Troubleshooting Message Updating Code… Description Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downloaded. This message also displays a progress bar. When the progress bar fills the display line the update operation is complete on that file. Action None. When the progress bar fills the display line the update operation is complete on that file.
Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for 2.4 GHz wireless LANs. Domain Identifier Band Channels Max. Power Limit (peak power) Countries 01 2.4000 – 2.4745 MHz 1-11 100mW (+20dBm) Argentina Canada Mexico Taiwan US 02 2.4000 – 2.
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) 98 PN: 1725-36034-001_B.
Index A Access point Coverage .............................................................76 Coverage test ......................................................83 Access point, description .....................................15 Automatic Learn ...................................................30 C Capacity .................................................................87 Checking code .......................................................85 Customer Support Hotline ..................................
