Use and Care Manual

PAGE 12 • PORT-A-COOL OWNER’S MANUAL

TECHNICAL SUPPORT

Technical support and service is available directly from your distributor or call PORT-A-COOL, LLC

Technical Support Hot Line at 888-266-5243 for the distributor nearest you. You may also contact the Support

Hot Line for consultation on troubleshooting and parts replacement.

Please have serial number and model number of unit available.

WARRANTY AND REPLACEMENT PARTS

Port-A-Cool® Unit Limited Warranty

All Port-A-Cool® units are warrantied for one full year from date of purchase. This warranty covers defects

in original material, workmanship, parts, and components. To ensure that the warranty is put into effect, be

sure to submit the warranty registration online or complete the warranty card that is shipped with your unit.

Please register online at http://www.port-a-cool.com. Factory-authorized personnel will make the final deter-

mination concerning repairing or replacing parts or components based on customer claims.

The manufacturer of the variable speed (HP) motor offers a three year warranty on that part. The vari-

able speed motor can be found in the following Port-A-Cool® models: PAC2K36HPVS, PAC2K24HPVS,

PACJS1600, PACJS2400, and PAC2K16HPVS.

All transportation charges on parts submitted for replacement or repair under this warranty must be borne

by the purchaser. PORT-A-COOL, LLC., will not be held liable for any incidental or consequential damages.

This warranty is declared void if the equipment is found to have been misused, abused or tampered with by

unauthorized personnel.

Returned Merchandise Authorization (RMA) Procedures

All Port-A-Cool® units, parts, or materials being returned to PORT-A-COOL, LLC for warranty replacement or

repair require an RMA (Return Merchandise Authorization) number.

Warranty parts can be replaced by:

1. The distributor can purchase the part with an RMA number and will only be charged for

the cost of the part, not for the shipping. When the defective part is returned freight paid, the

distributor’s account will be credited for the cost of the part.

2. The customer / distributor can call Tech Support to get an RMA number to send the

defective part back to PORT-A-COOL, LLC. Once the part is received by PORT-A-COOL, LLC, a

replacement part will be sent at no charge.

Information needed to get an RMA number:

1. The unit serial number.

2. The unit model number (ex. PAC2K363S)

3. The part number or description of the part to be replaced.

Only major component parts need an RMA number, i.e. fans, motors, pumps, and some plumbing parts.

For replacement of small parts, the serial and model numbers are still required, but the parts do not need to

be returned to PORT-A-COOL, LLC.

For warranty replacement parts call PORT-A-COOL® Technical Support at 1-888-266-5243. FAX: 936-598-1431.

Shipping Address Mailing Address:

PORT-A-COOL, LLC PORT-A-COOL, LLC

721 FM 2468 P.O. Box 2167

Center, Texas 75935 Center, Texas 75935

To expidite your request, please submit the RMA form found on our website at