User Manual

7.0 Troubleshooting and Warranty
7.1 Troubleshooting
AudioBox
™
iOne and iTwo
Owner’s Manual
47
7.0 Troubleshooting and Warranty
7.1 Troubleshooting
Many technical issues can arise when using a standard computer as a digital audio
workstation (DAW). PreSonus can only provide support for issues that directly
relate to the AudioBox iOne and iTwo interface and Studio One digital audio
workstation software. PreSonus does not provide support for computer hardware,
operating systems, and non-PreSonus hardware and software, and it may be
necessary to contact the manufacturer of these products for technical support.
Please check the PreSonus Web site (www.presonus.com) regularly
for software information and updates, rmware updates, and support
documentation, including frequently asked questions.
Online technical support is available at www.presonus.
com/support/Contact-Technical-Support.
Technical support is available via email at [e-mail].
PreSonus telephone technical support is available to customers in the USA on
Monday through Friday from 9 a.m. to 5 p.m. Central Time by calling 1-225-
216-7887. Customers outside of the USA should contact their national or
regional distributor for telephone technical support. A list of international
distributors is provided at www.presonus.com/buy/international_distributors.
AudioBox Will Not Connect to Computer
Verify that the USB cable is properly connected both to the AudioBox and
to your computer. Disconnect unnecessary peripheral USB devices.
Verify that your AudioBox is connected to a USB connection.
AudioBox Will Not Connect to iPad
Verify that the USB cable is properly connected both to the
AudioBox and to your a compatible 5V, 2.1A (2,100 mA) USB
power supply, such as the one that came with the iPad.
Verify that your AudioBox is connected to the iPad
using an Apple 30-pin or Lightning cable.
Input Phasing While Monitoring Using Studio One or Another DAW
Verify that the mix knob on the front of the AudioBox is turned fully clockwise
to the Playback position. If you prefer to use the analog zero-latency monitoring
on your AudioBox, make sure that the input channel in your DAW has software
monitoring disabled. You will be monitoring through the analog bus on your
AudioBox, not your DAW, using the Mix knob on the front of your AudioBox
to blend the playback from your computer with your analog input signal.