User Manual

7.0 Troubleshooting and Warranty
7.2 Warranty
AudioBox
™
iOne and iTwo
Owner’s Manual
49
Who This Warranty Protects:
This Warranty protects only the original retail purchaser of the product
(products that have transferable warranties are excluded from this provision
provided the customer and the product are registered with PreSonus)
How Long This Warranty Lasts:
The Warranty begins on the original date of purchase from
the retail purchaser and the duration is as follows:
1-Year Limited Warranty
Product Category Model Transferable
Recording Interfaces
AudioBox iOne, AudioBox iTwo, AudioBox Stereo, AudioBox Studio, AudioBox USB,
AudioBox VSL (1818, 44, 22), FireStudio Project, FireStudio Mobile, FireStudio Mobile Studio,
Music Creation Suite
No
Pre-amplifiers ADL600, ADL700, BlueTube DP V2, DigiMax D8, Eureka, RC500, StudioChannel, TubePre V2 No
StudioLive Mixers SL-1642, SL-2442, SL-1602, SLM16.4.2 AI, SLM24.4.2 AI, SLM32.4.2AI No
Monitoring & Controlling
Eris, Central Station Plus, FaderPort, HP4, HP60, Monitor Station, Monitor Station V2,
Sceptre, Temblor
No
Signal Processing ACP88 No
Accessories Covers, Dolly, PRM1 mic, Sub Pole, Breakout Cables, Power Supplies, M10 Kit No
3-Years Limited Warranty
Product Category Model Transferable
Live Sound StudioLive AI 328, 312, 315, S18 Yes
What PreSonus Will Do:
PreSonus will repair or replace, at our sole and absolute option, products
covered by this warranty at no charge for labor or materials. If the product
must be shipped to PreSonus for warranty service, the customer must pay the
initial shipping charges. PreSonus will pay the return shipping charges.
How to Get Warranty Service (USA):
1. You must have an active user account with PreSonus and your hardware must
be on le with your account. If you do not have an account, please go to: http://
www.presonus.com/registration and complete the registration process.
2. Contact our Technical Support Department at [phone] or log a
support ticket at: http://support.presonus.com. TO AVOID THE POSSIBILITY
OF SENDING IN A PRODUCT THAT DOES NOT HAVE A PROBLEM, ALL SERVICE
REQUESTS SHALL BE CONFIRMED BY OUR TECH SUPPORT DEPARTMENT.
3. The return authorization number as well as shipping instructions shall
be provided after your service request is reviewed and conrmed.
4. The product should be returned for service in the original product
packaging. Products may be shipped in a manufactured “ight” or “road”
style cases but PreSonus will NOT cover any shipping damage to these
cases. Products that are not shipped in the original product package or a
manufactured case may not receive a warranty repair, at PreSonus’s sole
discretion. Depending on the product model and the condition of your
original packaging, your product may not be returned to you in the original
packaging. The return shipping box may be a generic box that has been
tted for that model tested if the original gift box is not available.