SUPERTRAK EX4650, EX8650, EX8654, EX8658, EX16650 USER MANUAL Version 2.
SuperTrak EX Series User Manual Copyright © 2008 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction may cause harmful interference to radio communications.
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Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 XOR Microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Hot-Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SuperTrak EX Series User Manual Chapter 3: Installing Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Driver Installation Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Linux and FreeBSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Windows Server 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 3: Installing Drivers, cont. VMware ESX Server 3.0.2, 3.5.0 . . . . . . . . . . . . . . . . . . . . . . . . . . .78 New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Chapter 4: SuperBuild™ Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 SuperTrak BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SuperTrak EX Series User Manual Chapter 4: SuperBuild™ Utility, cont. Working with Time Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Setting the Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Synchronizing Time with an Embedded Site . . . . . . . . . . . . .103 Using the Miscellaneous Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Making the SAS Ready LED Setting . . . . . . . . . . . . . . . . . . . .
Contents Chapter 5: Management with WebPAM PRO, cont. Managing Software Services, cont. Restarting the Tomcat Server . . . . . . . . . . . . . . . . . . . . . . . . .124 Setting up Email Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Setting up Extended SMTP . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Sending A Test Email Message . . . . . . . . . . . . . . . . . . . . . . .125 Setting Event Frame Refresh Time . . . . . . . . . . . . . . . . . . . . .
SuperTrak EX Series User Manual Chapter 5: Management with WebPAM PRO, cont. Managing the Controller, cont. Silencing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Making Buzzer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Testing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Viewing Buzzer Information . . . . . . . . . . . . . . . . . . . . . . . . . .144 Managing Enclosures . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 5: Management with WebPAM PRO, cont. Managing Logical Drives, cont. Running Redundancy Check . . . . . . . . . . . . . . . . . . . . . . . . .170 Viewing the Logical Drive Check Table . . . . . . . . . . . . . . . . .170 Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172 Viewing a List of Spare Drives . . . . . . . . . . . . . . . . . . . . . . . .172 Creating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SuperTrak EX Series User Manual Chapter 7: Technology Background, cont. Choosing Stripe Block Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236 Choosing Sector Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236 2 TB Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237 Choosing Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237 Read Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents What to Look For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261 Critical & Offline Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . .263 Finding the Failed Drive in SuperBuild . . . . . . . . . . . . . . . . . .263 Finding the Failed Drive in WebPAM PRO . . . . . . . . . . . . . . .264 Salvaging Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265 Clearing Stale and PFA Conditions . . . . . . . . . . . . . . . . . . . .
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Chapter 1: Introduction • About This Manual, below • Product Overview (page 2) • WebPAM PRO Management Software (page 3) Thank you for purchasing one of Promise Technology’s SuperTrak EX4650, EX8650, EX8654, EX8658, or EX16650 SAS/SATA RAID Controller card. About This Manual This User Manual describes how to setup, use and maintain the SuperTrak RAID controller. It also describes how to use the Web-Based Promise Array Management—Professional (WebPAM PRO) RAID management software.
SuperTrak EX Series User Manual Product Overview SuperTrak EX4650, EX8650, EX8654, EX8658, and EX16650 are SAS and SATA RAID Controller cards. When used with WebPAM PRO software, the SuperTrak RAID Controllers offer a feature-rich, secure and versatile enterprisewide RAID solution. In addition, the SuperTrak EX Series supports RAID expansion.
Chapter 1: Introduction WebPAM PRO Management Software The Web-Based Promise Array Management—Professional (WebPAM PRO) software offers local and remote management and monitoring of all SuperTrak logical drives that exist anywhere on a network.
SuperTrak EX Series User Manual Browser Support On the Host PC where you install the SuperTrak controller and WebPAM PRO, you must have one of the following browsers: • Internet Explorer • Firefox • Netscape Navigator If you do not have one of the above browsers, install the browser first and make it the default browser. Then install WebPAM PRO.
Chapter 1: Introduction Advanced Hardware Design Features Benefits Supports online logical drive expansion Add disk drives to the array without affecting data availability. Supports online logical drive migration Change RAID level without affecting data availability. Utilizes SuperBuild™ Has “Auto Setup” option for quick and easy automenu from the SuperTrak logical drive builds.
SuperTrak EX Series User Manual Compatibility Features Benefits Tested compatibility to coexist Improves system performance and minimizes with motherboards that have system conflicts for new and existing integrated IDE controllers installations. Features LBA support Supports drives greater than 137 GB capacity. Supports BIOS Boot Specification All logical drives attached to the SuperTrak card appear in the BBS-compliant motherboards BIOS boot list.
Chapter 2: Installation • Unpacking the SuperTrak, below • Installing the SuperTrak Card (page 9) • Choosing the Physical Drives (page 17) • Creating a Logical Drive (page 18) • Installing the CLI (page 23) • • Windows (page 23) • Linux (page 28) • Free BSD (page 35 • VMware (page 36) Installing WebPAM PRO (page 37) • Windows (page 39) • Linux (page 47) • Logging into WebPAM PRO (page 55) • Setting up WebPAM PRO (page 57) Unpacking the SuperTrak Card When you receive the SuperTrak
SuperTrak EX Series User Manual Warning Before installing the SuperTrak EX Controller card into an existing system, backup any important or useful data. Failure to follow this accepted PC practice could result in data loss. Important Promise does not recommend multi-lane and fanout cables longer than 1m (38 inches) because they have not been tested with the SuperTrak controller.
Chapter 2: Installation Installing the SuperTrak Card The SuperTrak EX Controller card fits into any available PCI-Express x8 slot. You can also plug the SuperTrak card into a PCI-Express x16 slot. 1. Remove the cover of your system. 2. Remove the inside slot cover of an available PCI-Express slot on the motherboard. 3. Install the SuperTrak card into the open PCI-Express slot. 4. Fasten the SuperTrak card bracket to the system case. 5.
SuperTrak EX Series User Manual Figure 1. SuperTrak EX4650 card Activity and Fault LED Pins Global and Aggregate LED Pins SAS Ports Ch1-4 BBU module connector SuperSwap connector Figure 2.
Chapter 2: Installation Figure 3. SuperTrak EX8654 card SuperSwap connector SAS Ports: Ch5-8 Activity and Fault LED Pins BBU module connector Aggregate LED Pins Global LED Pins SAS Ports: Ch1-4 Figure 4.
SuperTrak EX Series User Manual Figure 5. SuperTrak EX16650 card Activity and Fault LED Pins SAS Ports Ch13-16 Ch9-12 Ch5-8 Ch1-4 Global and Aggregate LED Pins BBU module connector 6. SuperSwap connector Attach the other end of the SAS multi-lane cable to a SAS port on your enclosure’s backplane or to your SAS expander. For more information, see the user manual for your enclosure or SAS expander. 7. Optional.
Chapter 2: Installation For SuperTrak EX8654 and EX8658, note that only the interior SAS Ports have individual LED pins. Figure 7. Individual LED pins, EX16650 Activity LEDs Fault LEDs 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Ports/Channels Figure 8. Global and Aggregate LED pins, EX4650 and EX8650 Global LEDs (J2) + R G+ + – – + Aggregate LEDs (J3) Figure 9. Global and Aggregate LED pins, EX8654 and EX8658 + R G + – + Global LEDs Aggregate LEDs Figure 10.
SuperTrak EX Series User Manual Connecting SuperTrak to a SuperSwap Enclosure If you are using Promise SuperSwap enclosures: 1. Attach SAS fanout cables to the SAS ports of the SuperTrak card. 2. Connect the other ends of the SAS fanout cables to the SuperSwap enclosure. 3. Connect the 3-to-3 pin management cable (came with the SuperSwap) from the SuperSwap connector on SuperTrak card to the Management connector on the back of the the SuperSwap housing. 4. Optional.
Chapter 2: Installation SAS Connections and ID Numbers The table below correlates the ranges of Enclosure IDs and Physical Drive IDs, that appear in the WebPAM PRO interface as a result of the data connections you make.
SuperTrak EX Series User Manual In WebPAM PRO, the Host PC appears as Enclosure 1. The drives on Port Ch1-4 are numbered 1 to 4. The drives on Port Ch5-8 are numbered 129 to 132. This scenario also applies if you use Promise SuperSwap enclosures. Scenario 3: External Enclosures – Daisy Chain You install the SuperTrak card into a Host PC. You attach a SAS data cable between Port Ch1-4 and a Promise VTrak J310s 12-drive JBOD enclosure. You connect a second J310s enclosure to the first in a daisy chain.
Chapter 2: Installation Choosing the Physical Drives The SuperTrak EX Controller card supports SAS and 1.5-Gb/s or 3.0-Gb/s SATA physical drives. For optimal performance, install physical drives of the same model and capacity.
SuperTrak EX Series User Manual Creating a Logical Drive You can use the SuperBuild™ Configuration Utility to create a logical drive with the attached physical drives. Even if you plan to use the WebPAM PRO software to manage your logical drives, you can still create your first logical drive using the SuperBuild Utility, as described here.
Chapter 2: Installation 3. Press the arrow keys to highlight Disk Array Management and press Enter. The Disk Array Management screen appears. 4. Highlight Create Disk Array and press Enter. The Create Disk Array screen appears. Use this screen to select the physical drives for your disk array. 5. Press the arrow keys to highlight a physical drive. Then press the spacebar to select the physical drive. An asterisk (*) appears at the left of each selected physical drive. 6.
SuperTrak EX Series User Manual 7. Highlight Return to Previous Menu and press Enter. The Main Menu appears. 8. Highlight Logical Drive Management and press Enter. The Logical Drive Management screen appears. 9. Highlight Create Logical Drive and press Enter. The Create Logical Drive Step 1/2 screen appears. 10. Press the arrow keys to highlight a disk array. Then press the spacebar to choose the disk array. An asterisk (*) appears at the left of the chosen disk array.
Chapter 2: Installation 11. Highlight Next Step and press Enter. The Create Logical Drive Step 2/2 screen appears. 12. To change the RAID Level, highlight RAID Level and press Enter. In the popup menu, highlight your choice of RAID Level and press Enter. The available RAID Levels depend on the number of physical drives you selected for your disk array. 13. Press the arrow keys to highlight Logical Drive Name. Type a name for your logical drive and press Enter. 14.
SuperTrak EX Series User Manual 17. To change the Write Cache Policy, highlight Write Cache Policy and press Enter. Highlight your choice of Write Through or Write Back and press Enter. 18. To change the Read Cache Policy, highlight Read Cache Policy and press Enter. Highlight your choice of None, Read Cache, or Read Ahead and press Enter. 19. Highlight Save Configuration and press Enter. The Logical Drive Management screen appears with your new logical drive.
Chapter 2: Installation Installing the CLI The Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives. You can also manage your SuperTrak system using the CLI. Installing onto Windows To install the CLI onto your Windows PC or server: 1. Boot the PC or server, launch Windows, and log in as the Administrator. If the computer is already running, exit all programs. If you are not logged in as the Administrator, log out, then log in again as the Administrator. 2.
SuperTrak EX Series User Manual 5. In the License Agreement dialog box, choose the I accept... option, then click the Next button. Figure 13.
Chapter 2: Installation 6. In the Choose Destination Location dialog box, you can: • Accept the default installation folder (recommended) • Specify a different installation folder (advanced users) When you agree with the proposed installation folder, click the Next button. Figure 14.
SuperTrak EX Series User Manual 7. In the Ready to Install dialog box, click the Install button to continue. Figure 15.
Chapter 2: Installation 8. In the Install Complete dialog box, click the Finish button to exit the installer. Figure 16. Install Complete dialog box With the Register Your Product Online box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. To open the CLI, click the CLI icon on the desktop (right). Go to “Chapter 6: Management with the CLI” on page 149 for information about using this application.
SuperTrak EX Series User Manual Installing onto Linux Important Check the SuperTrak Read Me file for any issues pertaining to the distribution and version of Linux OS running on your PC or server. For Linux PCs, Promise offers two different binary files: • WebPAM PRO and CLI – Installs either or both WebPAM PRO and the CLI • CLI only – Installs only the CLI Note that both of these binary files open in a terminal window and both files use the WebPAM PRO installer.
Chapter 2: Installation 5. In the Introduction dialog box, click the Next button to proceed with installation. Figure 17.
SuperTrak EX Series User Manual 6. In the License Agreement dialog box, choose the I accept... option, then click the Next button. Figure 18.
Chapter 2: Installation 7. When the Choose Install Folder dialog box appears, you can: • Accept the default installation folder (recommended) • Specify a different installation folder (advanced users) When you agree with the proposed installation folder, click the Next button. Figure 19.
SuperTrak EX Series User Manual 8. In the Pre-Installation Summary dialog box, click the Install button to continue. Figure 20.
Chapter 2: Installation 9. In the Install Complete dialog box, click the Next button to continue. Figure 21.
SuperTrak EX Series User Manual 10. In the Register On-line dialog box, click the Done button to exit the installer Figure 22. Register On-line dialog box With the Register Your Product On-line box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. Go to the /opt/Promise/WebPAMPRO/Agent/bin directory and type ./cliib to start the CLI.
Chapter 2: Installation Installing the CLI onto FreeBSD PCs running FreeBSD do not support WebPAM PRO, therefore they cannot use the WebPAM PRO installer. Those systems use a binary file to install the CLI in a terminal window. Choose the x64 binary file for a 64-bit OS or the x86 binary file for a 32-bit OS. To install the CLI onto your FreeBSD PC or server: 1. Boot the PC or server, log in as root. If the computer is already running, exit all programs.
SuperTrak EX Series User Manual Installing the CLI onto VMware The VMware virtualization platfrom does not support WebPAM PRO, therefore they cannot use the WebPAM PRO installer. Those systems use a binary file to install the CLI in a terminal window. Before you begin, download the CLI_Installer...VMware.bin file from the Promise Support Website to your PC or server. To install the CLI onto your VMware platform: 1. Boot the PC or server, log in as root.
Chapter 2: Installation Installing WebPAM PRO Web-Based Promise Array Management—Professional (WebPAM PRO) software provides a browser-based graphic user interface used to monitor and manage Promise RAID products and their logical drives. Because it works over your network, it can monitor and control multiple systems.
SuperTrak EX Series User Manual • Windows Server 2003 SP1, SP2; R2 (32 or 64 bit) • Windows XP Professional SP2, SP3 (32 or 64 bit) • Red Hat Enterprise Linux 4.4, 4.5, 4.6, 5.0, 5.1, 5.2 (32 or 64 bit) • SuSE Open 10.2, 10.3, 11 (32 or 64 bit) • SuSE SLES 10, 10 SP1 (32 or 64 bit) • Miracle Linux 4 SP2, 5 (32 or 64 bit) • Fedora Core 6, 7, 8, 9 (32 or 64 bit) • Open Source Driver for Linux 2.
Chapter 2: Installation Caution If you have WebPAM or an earlier version of WebPAM PRO on your PC or server, manually uninstall them before you install WebPAM PRO from the Software CD. Go to one of the following procedures: • “Installing WebPAM PRO onto Windows” on page 39. • “Installing WebPAM PRO onto Linux” on page 47. Installing WebPAM PRO onto Windows To install WebPAM PRO onto your Windows-based PC or server: 1. Boot the PC or server, launch Windows, and log in as the Administrator.
SuperTrak EX Series User Manual 5. In the License Agreement dialog box, choose the I accept... option, then click the Next button. Figure 24.
Chapter 2: Installation 6. In the Setup Type dialog box, choose the option you prefer: • Typical – Installs the Agent, Server, and CLI. Recommended for most users. • Custom – Enables you to choose which components to install. Optional for advanced users. Click the Next button to continue. Figure 25.
SuperTrak EX Series User Manual 7. Optional. If you chose the Custom option, the Select Features dialog box appears. Choose any combination of three options: • Agent Feature – The Agent is required on the Host PC (where the SuperTrak card is installed) and for In-band management of subsystems. • Server Feature – The Utility Server is required for local or remote management. If you have a network, install the Server on one of your networked PCs.
Chapter 2: Installation 8. In the Choose Destination Location dialog box, you can: • Accept the default installation folder. Recommended for most users. • Specify a different installation folder. Optional for advanced users. When you agree with the proposed installation folder, click the Next button. Figure 27.
SuperTrak EX Series User Manual 9. In the WebPAM PRO Server dialog box, check the box to select SSL security. External SSL Security – Applies security to all connections involving the Internet or outside your company firewall. Security options are invisible to authorized users. Promise Technology provides a default certificate for the server as well as for internal data communication. However, in some cases it is better to install and verify your own certificate for the webserver.
Chapter 2: Installation 10. In the Ready to Install dialog box, click the Install button to continue. Figure 29.
SuperTrak EX Series User Manual 11. In the Install Complete dialog box, click the Finish button to exit the installer. Figure 30. Install Complete dialog box With the Register Your Product Online box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. This completes the WebPAM PRO installation for Windows. Go to “Logging into WebPAM PRO” on page 55.
Chapter 2: Installation Installing WebPAM PRO onto Linux Important Check the SuperTrak Read Me file for any issues pertaining to the distribution and version of Linux OS that you are running. To install WebPAM PRO onto your Linux-based PC or server: 1. Boot the PC or server, log in as root, and launch the Linux GUI. If the computer is already running, exit all programs. If you are not logged in as root, log out, then log in again as root. 2. Insert the Software CD into your CD-ROM drive. 3.
SuperTrak EX Series User Manual 6. In the License Agreement dialog box, choose the I accept... option, then click the Next button. Figure 32.
Chapter 2: Installation 7. In the Choose Install Product dialog box, choose any combination of three options: • WebPAM PRO Utility Server – One Server must be installed on the network, or on the Host PC if there is only local management • WebPAM PRO Agent – The Agent must be installed on every PC or Server where a SuperTrak Controller card has been installed • Inband CLI Only – Installs the Command Line Interface (CLI) You can install the CLI now or at a later time. Checked items will be installed.
SuperTrak EX Series User Manual 8. When the Choose Install Folder dialog box appears, you can: • Accept the default installation folder. Recommended for most users. • Specify a different installation folder. Optional for advanced users. When you agree with the proposed installation folder, click the Next button. Figure 34.
Chapter 2: Installation 9. In the SSL Security Options dialog box, check the box to select SSL security. External SSL Security – Applies security to all connections involving the Internet or outside your company firewall. Security options are invisible to authorized users. Promise Technology provides a default certificate for the server as well as for internal data communication. However, in some cases it is better to install and verify your own certificate for the webserver.
SuperTrak EX Series User Manual 10. In the Pre-Installation Summary dialog box, click the Install button to continue. Figure 36.
Chapter 2: Installation 11. In the Install Complete dialog box, click the Next button to continue. Figure 37.
SuperTrak EX Series User Manual 12. In the Register On-line dialog box, click the Done button to exit the installer Figure 38. Register On-line dialog box With the Register Your Product On-line box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register. Note The first time you install WebPAM PRO on a RedHat Linux system, the WebPAM PRO icon appears on the desktop but not in the application menu.
Chapter 2: Installation Logging into WebPAM PRO You can log into WebPAM PRO in either of two ways: • Logging in at the Host PC (page 55) • Logging in over the Network (page 55) Logging in at the Host PC At the Host PC (where the SuperTrak EX Controller is installed), do one of the following actions: • Double-click the WebPAM PRO desktop icon. • Choose WebPAM PRO in the Windows Programs menu. • Choose WebPAM PRO in the Linux Applications menu.
SuperTrak EX Series User Manual Together, your entry looks like this: https://192.168.10.228:8443/promise Notes • You can enter the Host PC’s network name in place of the IP address. • If you are logging in at the Host PC, you can enter localhost in place of the IP address. • Whether you select a regular or a secure connection, your WebPAM PRO user name and password are always secure. Login Screen When the opening screen appears: 1. Type administrator in the User Name field. 2.
Chapter 2: Installation Setting up WebPAM PRO The first time you use WebPAM PRO, you must add the Host PC so that WebPAM PRO will recognize it. You only need to perform this procedure once. To add the Host PC: 1. In the Tree, click Subsystem/Host Management. See Figure 40. Figure 40. WebPAM PRO initial login screen Click Subsystem/Host Management 2. Click the Add Subsystem/Host tab. 3.
SuperTrak EX Series User Manual Figure 41. Add Subsystem/Host tab 4. Click the Submit button. The newly added host appears in the Tree, on the left side of the WebPAM PRO screen. This completes the WebPAM PRO installation and initial setup. Go to “Chapter 5: Management with WebPAM PRO” on page 107 for information about using this application.
Chapter 3: Installing Drivers • • • • • Driver Installation Media • Windows (page 60) • Linux and FreeBSD (page 61) • Windows Server 2008 • Red Hat Linux Enterprise 4.4, 4.
SuperTrak EX Series User Manual . Important If you are using a Linux distribution for which there are no compiled drivers, please access the Promise Knowledge Base and call up Article 10029. Driver Installation Media Windows If your Windows PC does not have a floppy drive, copy the driver file to a CD or a USB stick, whichever your PC supports. To prepare a driver diskette, CD, or USB stick for Windows: 1. Insert the software CD into your CD-ROM drive. 2. Click the Driver button. 3.
Chapter 3: Installing Drivers Linux and FreeBSD For BSD, start with a diskette. For Linux, choose the medium that works for your system. If your Linux PC does not have a floppy drive, copy the driver file to a CD or a USB stick, whichever your PC supports. To prepare a driver diskette, CD, or USB stick for Linux: 1. Insert the software CD into your CD-ROM drive. 2. Click the Driver button. 3. Click the button for your OS: 4.
SuperTrak EX Series User Manual Windows Server 2008 New OS Installation The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows Server 2008. 1. Start the installation: Boot from the CD-ROM. 2. When the “Where do you want to install Windows?” dialog box appears, click Load Driver. 3. Insert the SuperTrak driver diskette into drive A: or attach a USB memory stick with the SuperTrak driver to the USB port. 4.
Chapter 3: Installing Drivers Existing System After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Server 2008 setup will show a “Found New Hardware” dialog box. 1. Choose the Locate and install driver software option and click the Next button. The “Found New Hardware – RAID Controller” dialog box displays the message: “Allow Windows to search online for driver software for your RAID Controller?” 2. Choose the Don’t search online option.
SuperTrak EX Series User Manual Windows Vista New OS Installation The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows Vista. 1. Start the installation: Boot from the CD-ROM. 2. When the “Where do you want to install Windows?” dialog box appears, click Load Driver. 3. Insert the SuperTrak driver diskette into drive A: or attach a USB memory stick with the SuperTrak driver to the USB port. 4.
Chapter 3: Installing Drivers Existing System After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Vista setup will show a “Found New Hardware” dialog box. 1. Choose the Locate and install driver software option and click the Next button. The “Found New Hardware – RAID Controller” dialog box displays the message: “Allow Windows to search online for driver software for your RAID Controller?” 2. Choose the Don’t search online option.
SuperTrak EX Series User Manual Windows Server 2003 New OS Installation The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows Server 2003. 1. Start the installation: • Floppy Install: Boot the computer with the Windows Server 2003 installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2.
Chapter 3: Installing Drivers Existing System After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Server 2003 setup will show a “Found New Hardware” dialog box. Under Windows 2003, “RAID Controller” will be displayed. 1. Insert the SuperTrak driver diskette into the A:\ drive. 2. Choose Install the software automatically and press the Enter key. 3.
SuperTrak EX Series User Manual Windows XP New OS Installation The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows XP. 1. Start the installation: • Floppy Install: Boot the computer with the Windows XP installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2.
Chapter 3: Installing Drivers Existing System After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows XP setup will show a “Found New Hardware” dialog box. 1. Insert the SuperTrak driver diskette into the A:\ drive. 2. Choose Install the software automatically and press the Enter key. 3. If using a driver that has not been digitally signed by Microsoft, you will be asked if you want to continue the installation. Click Continue anyway. 4.
SuperTrak EX Series User Manual Red Hat Linux Enterprise 4.4, 4.5 New OS Installation 1. Start the RedHat Linux Installation by booting from the install CD. 2. At the “Welcome to Red Hat Linux...” installation screen, a prompt labeled boot: will appear at the bottom of the screen. Type linux dd and press Enter. 3. When the Installer asks, “Do you have a driver disk?” click Yes. 4. At the “Insert your driver disk and press OK to continue,” click OK.
Chapter 3: Installing Drivers Fedora Core 6 New OS Installation 1. Start the Fedora Core Installation by booting from the install CD. 2. At the “Welcome to Fedora 6...” installation screen, a prompt labeled boot: will appear at the bottom of the screen. Type linux dd acpi=off and press Enter. 3. When the Installer asks, “Do you have a driver disk?” click Yes. 4. At the “Insert your driver disk and press OK to continue,” click OK.
SuperTrak EX Series User Manual Fedora Core 7, 8 New OS Installation 1. Start the Fedora Core Installation by booting from the install CD. 2. At the “Welcome to Fedora...” installation screen, highlight the Install or upgrade an existing system option, then press the Tab key for edit options. A prompt labeled boot: will appear at the bottom of the screen. 3. Type linux dd and press Enter. 4. When the Installer asks, “Do you have a driver disk?” click Yes. 5.
Chapter 3: Installing Drivers SuSE Open 10.2, 10.3, 10.5, 11 New OS Installation 1. Start the SuSE Linux Installation by booting from the install CD. 2. As the system boots, press F6 for the driver diskette, CD, or USB stick. 3. Choose the Yes option. 4. Move the cursor to highlight the Installation option, then press Enter. 5. When the Driver Update Menu pops up, choose your driver diskette, CD, or USB stick. Then click OK and click Back to return to the installer. 6.
SuperTrak EX Series User Manual SuSE SLES 10, 10 SP1 New OS Installation 1. Start the SuSE Linux Installation by booting from the install CD. 2. As the system boots, press F5 for the driver diskette, CD, or USB stick. 3. Choose the Yes option. 4. Move the cursor to highlight the Installation – ACPI Disabled option, then press Enter. 5. When the Driver Update Menu pops up, choose your driver diskette, CD, or USB stick. Then click OK and click Back to return to the installer. 6.
Chapter 3: Installing Drivers Miracle Linux 4 New OS Installation 1. Start the Miracle Linux Installation by booting from the install CD. 2. At the “Asianux” installation screen, a prompt labeled boot: will appear at the bottom of the screen. Type linux dd and press Enter. 3. When the Installer asks, “Do you have a driver disk?” click Yes. 4. At the “Insert your driver disk and press OK to continue,” insert the driver diskette or CD, or attach the USB stick and click OK. 5.
SuperTrak EX Series User Manual FreeBSD 6.1, 6.2 New OS Installation 1. Start the FreeBSD Installation by booting from the install CD. 2. When the console menu appears, choose 6. Escape to loader prompt and press any key except Enter to confirm your choice. 3. Insert the driver diskette. 4. Type the following commands and press Enter: set currdev=disk0 load /stex.ko set currdev=cd0 boot 5. Remove the driver diskette and continue the installation. 6.
Chapter 3: Installing Drivers 5. After those commands finish, type the following command and press Enter. umount /cdrom 6. Remove the USB device. 7. Press Alt+F1, exit the installation, and reboot your PC. Existing System 1. Insert the driver diskette or CD, or attach the USB stick. 2. Log in as root. 3. Type mount -r /dev/fd0 /mnt/floppy. Change this command as needed for a CD or USB stick. 4. Type cd /mnt/floppy Change this command as needed for a CD or USB stick. 5. Type ./load. 6.
SuperTrak EX Series User Manual VMware ESX Server 3.0.2, 3.5.0 New OS Installation 1. Download the VMware driver ISO image from the Promise Support Website. 2. Burn the VMware driver ISO image to a CD. 3. Place the driver CD in the CD-ROM drive. 4. Reboot the computer. 5. When prompted for an upgrade or installation method, press Enter for graphical mode. 6. Specify your language. 7. Select a keyboard type. 8.
Chapter 3: Installing Drivers 8. Remove the CD from the CD-ROM. Note: If the driver did not load after the server rebooted, try one of the following actions to make the ESX Server reconfigure its hardware settings: • Move the SuperTrak EX controller to a different slot. • Remove the existing SuperTrak EX controller and install a different SuperTrak EX controller in its place.
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Chapter 4: SuperBuild™ Utility • SuperTrak BIOS (below) • Accessing the Main Menu (page 84) • Selecting a Controller (page 85) • Viewing Controller Information (page 86) • Managing Physical Drives (page 87) • Managing Disk Arrays (page 89) • Managing Logical Drives (page 92) • Managing Spare Drives (page 97) • Viewing Background Activity (page 100) • Managing the Event Log (page 101) • Working with Time Sync (page 103) • Using the Miscellaneous Menu (page 104) SuperTrak BIOS This sec
SuperTrak EX Series User Manual Figure 1. SuperTrak BIOS screen If the SuperBuild BIOS detects a Critical logical drive, the BIOS reports the condition: Figure 2. SuperTrak BIOS screen, logical drive critical See “Chapter 8: Troubleshooting” on page 257 for information about rebuilding a critical logical drive.
Chapter 4: SuperBuild™ Utility If the SuperTrak BIOS detects an Offline logical drive, the BIOS reports the condition and temporarily halts the booting process of the Host PC. Figure 3. SuperTrak BIOS screen, logical drive offline See “Chapter 8: Troubleshooting” on page 257 for information about restoring an offline logical drive.
SuperTrak EX Series User Manual Accessing the Main Menu The opening screen of the SuperBuild utility is the Main Menu. Figure 4.
Chapter 4: SuperBuild™ Utility • Miscellaneous – SAS drive LEDs, enclosure management, and buzzer settings Selecting a Controller The SuperBuild Configuration utility supports up to two SuperTrak RAID Controller cards installed in the same Host PC. Controller selection enables you to select which of the two SuperTrak controllers the utility accesses. If you have only one SuperTrak card installed in the Host PC, the SuperTrak is Controller 1, and no selection is necessary.
SuperTrak EX Series User Manual Viewing Controller Information The SuperBuild utility displays information about the selected SuperTrak EX controller. 1. In the Main Menu, highlight Controller Information and press Enter. The information includes: Vendor – Promise Technology, Inc.
Chapter 4: SuperBuild™ Utility Managing Physical Drives Physical drive management includes these functions: • Viewing Physical Drives (page 87) • Viewing Physical Drive Information (page 87) • Managing Physical Drive Problems (page 88) Viewing Physical Drives To view physical drives: 1. In the Main Menu, highlight Physical Drive Management and press Enter.
SuperTrak EX Series User Manual 3. Highlight Return to Previous Menu and press Enter. Managing Physical Drive Problems Physical drives can develop problems that make them unsuitable for service in a logical drive.
Chapter 4: SuperBuild™ Utility Managing Disk Arrays Disk array management includes these functions: • Viewing Disk Arrays (page 89) • Viewing Disk Array Information (page 89) • Creating a Disk Array (page 90) • Changing Disk Array Settings (page 91) • Rebuilding a Disk Array (page 91) • Deleting a Disk Array (page 91) Viewing Disk Arrays The SuperBuild utility displays information about the disk arrays managed by the SuperTrak controller. 1.
SuperTrak EX Series User Manual Status – OK is normal. Can also show Rebuilding, Degraded, Critical, or Offline. 3. Highlight Physical Drives in the Disk Array and press Enter. The following information displays: ID – The channel number of the SuperTrak controller to which the physical drive is attached Model Name – The physical drive manufacturer’s model name for the drive Capacity – Data capacity of the physical drive in GB Status – OK is normal. Can also show Rebuilding or Dead. 4.
Chapter 4: SuperBuild™ Utility Changing Disk Array Settings To change the name of a disk array: 1. In the Main Menu, highlight Disk Array Management and press Enter. 2. Highlight the Disk Array you want to change and press Enter. The Disk Array Management screen displays. The Disk Array Info and Setting screen displays. 3. Highlight Disk Array Name and press Enter. 4. Press the backspace or delete keys to remove the characters. Then type new characters. 5. Highlight Save Setting and press Enter.
SuperTrak EX Series User Manual Managing Logical Drives Logical drive management includes these functions: • Viewing Logical Drives (page 92) • Viewing Logical Drive Information (page 92) • Creating a Logical Drive (page 93) • Initializing a Logical Drive (page 94) • Changing Logical Drive Settings (page 95) • Deleting a Logical Drive (page 95) Note For an explanation of the logical drive concepts and the choices you can make when you create your logical drive, see “Chapter 7: Technology Backgro
Chapter 4: SuperBuild™ Utility Logical Drive Name – You can change this setting. Capacity – Data capacity of the logical drive in GB RAID Level – Chosen when the logical drive was created. Stripe Size – Chosen when the logical drive was created. Sector Size – Chosen when the logical drive was created. Write Cache Policy – You can change this setting. Read Cache Policy – You can change this setting.
SuperTrak EX Series User Manual 5. • Write Cache Policy – Choose from Write Back or Write Through. • Read Cache Policy – Choose from Read Cache, Read Ahead, or No Cache. • Axle – RAID 50 and 60 logical drives only. Choose the number of axles or choose 0 to let the controller decide for you. Highlight Save Configuration and press Enter. At this point you can create additional logical drives, if there is space remaining on your disk arrays.
Chapter 4: SuperBuild™ Utility • To cancel Initialization, press C. The Initialization begins immediately. If you set Initialization for multiple logical drives, they will be initialized sequentially. You can monitor Initialization progress under Background Activity. 5. Highlight Return to Previous Menu and press Enter. Changing Logical Drive Settings To change logical drive settings: 1. In the Main Menu, highlight Logical Drive Management and press Enter. The Logical Drive Management screen displays.
SuperTrak EX Series User Manual The selected logical drive is removed from the list.
Chapter 4: SuperBuild™ Utility Managing Spare Drives Spare drive management includes these functions: • Viewing Spare Drives (page 97) • Viewing Spare Drive Information (page 97) • Creating a Spare Drive (page 97) • Changing Spare Drive Settings (page 98) • Deleting a Spare Drive (page 99) Viewing Spare Drives To view your spare drives: 1. In the Main Menu, highlight Spare Drive Management and press Enter.
SuperTrak EX Series User Manual • Big Enough – Same capacity or greater than the largest drive in your array To create a spare drive: 1. In the Main Menu, highlight Spare Drive Management and press Enter. The Spare Drive Management screen displays. 2. Highlight Assign Spare Drive and press Enter. The Assign Spare Drive Step 1/2 screen appears. 3. Press the arrow keys to highlight a physical drive. Then press the spacebar to select the physical drive.
Chapter 4: SuperBuild™ Utility 4. Optional. If you chose Dedicated in step 3, press the arrow keys to highlight a disk array. Then press the spacebar to select the disk array. An asterisk (*) appears at the left of the selected disk array. 5. Highlight Save Setting and press Enter. The changes happen immediately. Deleting a Spare Drive To delete a spare drive: 1. In the Main Menu, highlight Spare Drive Management and press Enter. 2.
SuperTrak EX Series User Manual Viewing Background Activity The Background Activity function enables you to monitor background activities are running on the SuperTrak RAID controller. Information reported includes: • Device – Disk array or logical drive by ID number • Type – Synchronization, Initialization, or Rebuilding • Status – Running or queued (waiting) • Percentage – Percent completed The Background Activity screen does not enable you to start, pause, resume, or cancel any activity.
Chapter 4: SuperBuild™ Utility Managing the Event Log The event log tracks events related to the SuperTrak controller and includes the following functions: • Viewing RAM Events (page 101) • Viewing NVRAM Events (page 101) • Clearing the Event Logs (page 102) Viewing RAM Events RAM events are also called Runtime events. All recorded events happened since the last time you booted the Host PC. Displays the 1023 most recent events. To view NVRAM events: 1.
SuperTrak EX Series User Manual • To see all the information about an event, highlight the event and press Enter. Clearing the Event Logs Clearing the event logs remove all of the events from both the RAM and NVRAM event logs. Note that the RAM log clears every time you boot the Host PC. 1. In the Main Menu, highlight Event Log and press Enter. The Event Log screen displays. You can clear both logs from the RAM or NVRAM screen. 2. Highlight Clear All Event Logs and press Enter. 3.
Chapter 4: SuperBuild™ Utility Working with Time Sync The Time Sync function adds two special features to SuperTrak. These functions include: • Setting the Time Zone (page 103) • Synchronizing Time with an Embedded Site (page 103) The Time Sync function does not replace or overwrite the regular date and time settings in the Host PC’s BIOS or OS. Setting the Time Zone To set the difference between the current time zone (the time zone in which you are) and Greenwich Mean Time (GMT): 1.
SuperTrak EX Series User Manual Using the Miscellaneous Menu The Miscellaneous menu enables three useful functions on SuperTrak: • Making the SAS Ready LED Setting (page 104) • Making the SGPIO Backplane Setting (page 104) • Working with the Buzzer (page 104) Making the SAS Ready LED Setting The LEDs for SAS disk drives stay on continuously to show Ready status, except when the drive is processing a command. This function enables you to turn the LEDs off. To turn the SAS drive LEDs off: 1.
Chapter 4: SuperBuild™ Utility When the buzzer sounds, take the following actions: • Check your disk arrays and logical drives. • Check the Event Log. See page 101. To silence the buzzer for the current trigger event, you must disable it. Also see “Chapter 8: Troubleshooting” on page 257. Enabling or Disabling the Buzzer To enable or disable the Buzzer: 1. In the Main Menu, highlight Miscellaneous and press Enter. 2. Highlight Buzzer and press Enter. 3. Highlight your choice and press Enter.
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Chapter 5: Management with WebPAM PRO • Logging into WebPAM PRO (page 107) • Accessing the Interface (page 110) • Managing Users (page 116) • Working with Subsystem/Host Management (page 120) • Managing Software Services (page 123) • Managing the Host (page 127) • Managing the Subsystem (page 128) • Managing the Controller (page 139) • Managing Enclosures (page 145) • Managing Physical Drives (page 146) • Managing Disk Arrays (page 150) • Managing Logical Drives (page 166) • Managin
SuperTrak EX Series User Manual Logging in over the Network You can log into WebPAM PRO from any PC with a network connection to the Host PC (where the SuperTrak EX Controller is installed). 1. Launch your Browser. 2. In the Browser address field, type the information provided below. Then press Enter. If you chose External SSL Security during installation (Windows, see page 44; Linux, see page 51), use the Secure Connection. Otherwise, use the Regular Connection.
Chapter 5: Management with WebPAM PRO Login Screen When the opening screen appears: 1. Type administrator in the User Name field. 2. Type password in the Password field. 3. Click the Login button. The User Name and Password are case sensitive. See Figure 1. Figure 1.
SuperTrak EX Series User Manual Accessing the Interface WebPAM PRO is browser-based RAID management software with a graphic user interface.
Chapter 5: Management with WebPAM PRO There are four major parts to the WebPAM PRO interface: • Header (see page 111) • Tree View (see page 111) • Management View (see page 112) • Event Frame (see page 113) Using the Header The Header contains the following items: • Language – To choose a display language, see “Choosing a Display Language” on page 113. • Show/Hide Event Frame – To view the Event Frame, see “Viewing the Event Frame” on page 113.
SuperTrak EX Series User Manual Figure 3. WebPAM PRO Tree View Logged-in User Host PC, where the SuperTrak card is installed The Administrative Tools section is different for the Administrator and Super Users than for other users. The remainder of the Tree is the same for all users. Management View displays information according to the item you choose in Tree View.
Chapter 5: Management with WebPAM PRO Choosing a Display Language WebPAM PRO displays in the following languages: • English • Italian • Simplified Chinese • Japanese • Traditional Chinese • Korean • French • Spanish • German • Russian To change the display language: 1. 2. Click the Language dropdown menu in the Header. Highlight the language you prefer. WebPAM PRO displays in the chosen language. Viewing the Event Frame To view the Event Frame, click Show Event Frame in the Header.
SuperTrak EX Series User Manual You can also view events by clicking the Subsystems clicking the Event tab in Management View. icon in Tree View, then Saving the Event Frame This function saves a copy of the events from the Event Frame as a text file on the Host PC’s hard drive. To save the event log: 1. In the Header, click Show Event Frame. 2. In the Event Frame, click the Save Events button. 3. In the File Download dialog box, click the Save button. 4.
Chapter 5: Management with WebPAM PRO Figure 4. The Storage Network appears in Tree View Added to WebPAM PRO Not added yet To view the Storage Network, click Show Storage Network in the Header. All networked systems will appear in Tree View. To hide the Storage Network, click Hide Storage Network in the Header. Only the networked systems you have added appear in Tree View. See “Adding a Subsystem or Host” on page 120.
SuperTrak EX Series User Manual Managing Users User Management includes all functions dealing with user accounts.
Chapter 5: Management with WebPAM PRO You can also set user privilege under Subsystem/Host Management. See “Setting User Privilege” on page 122 and “Setting User Rights” on page 127. Making Your Own User Settings To change your own user settings: 1. Log into WebPAM PRO under your own user name. 2. Click the Administrative Tools 3. Click the User Management icon. icon. 4. Click the Settings tab in Management View. 5. Enter or change the display name or mail address. 6. Click the Submit button.
SuperTrak EX Series User Manual 8. Click the Submit button. Creating a User To create a user: 1. Log into WebPAM PRO as the Administrator or a Super User. 2. Click the Administrative Tools 3. Click the User Management icon. icon. 4. Click the Create tab in Management View. 5. Enter a user name in the User Name field. 6. Enter a password for this user in the New Password and Retype Password fields. A password is optional.
Chapter 5: Management with WebPAM PRO 2. Click the Administrative Tools 3. Click the User Management icon. icon. 4. Click the Delete tab in Management View. 5. Check the box to the left of the user you want to delete. 6. Click the Submit button. 7. Click OK in the confirmation box.
SuperTrak EX Series User Manual Working with Subsystem/Host Management Subsystem/Host Management includes the following functions: • Viewing Subsystem/Host Information (page 120) • Adding a Subsystem or Host (page 120) • Deleting a Subsystem or Host (page 121) • Setting User Privilege (page 122) Viewing Subsystem/Host Information To view the Subsystem/Host List: 1. 2. Click the Administrative Tools icon in Tree View. Click the Subsystem/Host Management icon.
Chapter 5: Management with WebPAM PRO 5. Do one of the following actions: • To create an in-band connection: Type the Host PC’s IP address into the address field. Choose this option for SuperTrak. Note that entries such as localhost or the Host PC’s network name do not work for this function. • 6. To create an out-of-band connection: Type the Subsystem’s management port IP address into the address field. Click the Submit button. The new Subsystem or Host PC is added to Tree View.
SuperTrak EX Series User Manual 7. In the confirmation box, type the word confirm in the field provided. 8. Click the OK button. Setting User Privilege To set user privilege: 1. Click the Administrative Tools icon in Tree View. 2. Click the Subsystem/Host Management 3. click the IP address link of the Subsystem or Host you want to access. 4. Beside the name of the user whose privilege you want to change, choose the privilege level from the Privilege dropdown menu. icon.
Chapter 5: Management with WebPAM PRO Managing Software Services Software Services include the following functions: • Viewing Service Status (page 123) • Changing Web Server Settings (page 123) • Restarting the Tomcat Server (page 124) • Setting up Email Service (page 124) • Setting up Extended SMTP (page 125) • Setting Event Frame Refresh Time (page 125) • Changing CIM Client Settings (page 126) • Changing CIM Server Settings (page 126) Viewing Service Status There are two software service
SuperTrak EX Series User Manual The range is 1 to 1440 minutes. 15 minutes is the default. Session Time Out refers to the amount of time the connection remains active without any user interaction. After WebPAM PRO reaches the Time Out interval, you must log in again and begin a new session. 6. Click the Submit button. 7. In the confirmation box, type the word confirm in the field provided. 8. Click the OK button.
Chapter 5: Management with WebPAM PRO Setting up Extended SMTP To make Extended SMTP settings: 1. Click the Administrative Tools icon in Tree View. 2. Click the Software Management icon. 3. Click the Email tab in Management View. 4. Check the Enable ESMTP box to enable ESMTP. Uncheck the box to disable ESMTP. 5. Enter ESMTP user name in the field provided. 6. Enter a ESMTP password in the field provided. 7. When you are done, click the Submit button.
SuperTrak EX Series User Manual Changing CIM Client Settings The CIM client is part of the WebPAM PRO Utility Server. The Utility Server can be installed on any PC on the network. Only one CIM client and Utility Server installation is required. The CIM client works with CIM server. The CIM server is part of the WebPAMPRO Agent. The Agent must be installed on every host PC where the HBA RAID controller is installed to enable management over a network.
Chapter 5: Management with WebPAM PRO Managing the Host The Host is designated by its IP address:127.0.0.1. Host functions include: • Viewing Host Information (page 127) • Setting User Rights (page 127) • Refreshing the WebPAM PRO Screen (page 127) Viewing Host Information To view Host information, click the 127.0.0.1 icon in Tree View.
SuperTrak EX Series User Manual Managing the Subsystem Subsystem functions include: • Viewing Subsystem Information (page 128) • Clearing Statistical Data (page 129) • Setting an Alias for the Subsystem (page 129) • Viewing the Runtime Event Log (page 130) • Saving the Runtime Event Log (page 131) • Clearing the Runtime Event Log (page 131) • Viewing the NVRAM Event Log (page 131) • Saving the NVRAM Event Log (page 132) • Clearing the NVRAM Event Log (page 132) • Updating the Firmware (p
Chapter 5: Management with WebPAM PRO Clearing Statistical Data Use this function to clear the statistical data registers for the controller, physical drives, and logical drives. To clear statistical data: 1. In Tree View, click the Subsystem icon. 2. In Management View, click the Information tab. 3. Click the Clear Statistics link. 4. Click the Submit button. 5. In the Confirmation dialog box, type confirm and click the OK button. Setting an Alias for the Subsystem An alias is optional.
SuperTrak EX Series User Manual 4. 5. Navigate to the directory where you saved the upgrade file, then click the upgrade file, and click the Open button. Click the Submit button. When the Flash Image Status shows Flash image completed, the firmware and BIOS have been updated. 6. Restart the Host PC. Checking Subsystem Health 1. In Tree View, click the Subsystem icon. 2. In Management View, click the Health tab.
Chapter 5: Management with WebPAM PRO • Fatal – Non-Recoverable error or failure has occurred Saving the Runtime Event Log This function saves a copy of the runtime event log as a text file on the Host PC’s hard drive. To save the runtime event log: 1. In Tree View, click the Subsystem 2. From the dropdown menu on the Events tab, choose Runtime Events. icon. 3. At the bottom of the window, click the Save Event Log button. 4. In the File Download dialog box, click the Save button. 5.
SuperTrak EX Series User Manual Severity Definitions Each event is marked with a level of severity.
Chapter 5: Management with WebPAM PRO Viewing Current Background Activities To view the current background activities: 1. 2. Click the Subsystem icon in Tree View. Click the Background Activities tab in Management View.
SuperTrak EX Series User Manual 4. 5. 6. Highlight the following PDM trigger settings and type a value into the corresponding field: • Reassigned Block Threshold – 1 to 512 blocks • Error Block Threshold – 1 to 1024 blocks Check to enable or uncheck to disable the following functions: • Media Patrol – Checks the magnetic media on physical drives • Auto Rebuild – If there is a spare drive of adequate capacity, a critical disk array will begin to rebuild automatically.
Chapter 5: Management with WebPAM PRO 3. In the next screen, click the Start button. Running PDM Predictive Data Migration (PDM) migrates data from the suspect physical drive to a spare disk drive, similar to Rebuilding. But unlike Rebuilding, PDM acts before the disk drive fails and your Logical Drive goes Critical. You an also run PDM on a specific disk array, see “Running PDM on a Disk Array” on page 163. Also see “Predictive Data Migration (PDM)” on page 248. To run PDM: 1.
SuperTrak EX Series User Manual 5. 6. 7. Click the option button for the Recurrence Pattern you want: • Daily • Weekly • Monthly Click the Next button. For a DAILY recurrence pattern, make the following setting: • Choose a Start Time for the activity, based on a 24-hour clock, from the dropdown menus. • Type the number of days between activities, from 1 to 255, into the Every days field.
Chapter 5: Management with WebPAM PRO 10. For Redundancy Check only: • Choose the Auto Fix option. This feature attempts to repair the problem when it finds an error. • Choose the Pause on Error option. This feature stops the process when it finds an error • Check the boxes beside the logical drives (all except RAID 0) to which this activity will apply. Note: Each logical drive can have only one scheduled Redundancy Check. 11. Click the Submit button.
SuperTrak EX Series User Manual • Physical Drive List – Device number, model, type, capacity, location, operational status, and configuration • Disk Array List – ID, alias, operational status, configurable capacity, and free capacity • Logical Drive List – Device number, alias, RAID level, capacity, ID, stripe size, sector size, and operational status • Spare Drive List – ID, operational status, physical drive ID, capacity, revertibility, type (global or dedicated), and dedicated to array 138
Chapter 5: Management with WebPAM PRO Managing the Controller The RAID controller is the heart of the RAID storage system.
SuperTrak EX Series User Manual Controller information includes: • Controller ID (1 or 2) • Alias, if assigned* • Vendor • Model • Operational Status • Power On Time • Cache Usage (percent) • Dirty Cache Usage (percent) – Refers to data in the cache that is not yet saved to a physical drive • Part number • Serial number • Hardware revision number • WWN – World Wide Number of the controller • Manufacturing Date • SCSI protocols supported • Host Driver Version • BIOS Version •
Chapter 5: Management with WebPAM PRO Controller information, continued: • SMART Polling Interval* • Write Back Cache Flush Interval* • Write Through Mode • Enclosure Polling interval* • Adaptive Writeback Cache* Items marked with an asterisk (*) are user adjustable. See “Making Controller Settings” on page 141. Viewing Controller Statistics To view controller statistics: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. Click the Controller 4.
SuperTrak EX Series User Manual • Choose a coercion method from the Coercion Method dropdown menu. The choices are: • GBTruncate • 10GBTruncate • GRPRounding • TableRounding For more information, see “Capacity Coercion” on page 238. • Enter a time interval (1 to 12 seconds) in the Write Back Cache Flush Interval field. For more information, see “Choosing Cache Policy” on page 237. • Enter a time interval (15 to 255 seconds) in the Enclosure Polling Interval field.
Chapter 5: Management with WebPAM PRO 3. Click the Controller 4. Click the Battery tab in Management View. icon. In normal operation, the operational status of the battery shows Fully Charged with a Reserve Capacity of 100%. If the battery is constantly recharging, its reserve capacity drops significantly, or the battery remains discharged, replace the battery. Also see “Viewing Enclosure Information” on page 145. Silencing the Buzzer To silence the buzzer for the current event: 1.
SuperTrak EX Series User Manual 4. 5. Click the Buzzer tab in Management View. Click the Sound button. The buzzer sounds a continuous tone. 6. Click the Mute button. The buzzer goes silent but remains enabled. Viewing Buzzer Information This function refers to the buzzer on the SuperTrak RAID controller card. To view buzzer information: 1. Click the Subsystem icon in Tree View. 2. Click the Controllers icon. 3. Click the Controller 4. Click the Buzzer tab in Management View. icon.
Chapter 5: Management with WebPAM PRO Managing Enclosures This function of WebPAM PRO does not apply to the SuperTrak RAID controller card installed in the Host PC, except for one item: • Viewing Enclosure Information (page 145) Viewing Enclosure Information Enclosure information includes: • Enclosure ID • Enclosure Type – Virtual • SEP Firmware Version • Maximum number of Controllers, Physical Drive Slots, Fans, Blowers, Temperature Sensors, Power Supply Units, Batteries, and Voltage Sensors.
SuperTrak EX Series User Manual Managing Physical Drives Managing Physical Drives deals with the physical disk drives under the SuperTrak RAID controller, including the following functions: • Viewing a List of Physical Drives (page 146) • Locating a Physical Drive (page 146) • Making Global Physical Drive Settings (page 147) • Viewing Physical Drive Information (page 148) • Viewing Physical Drive Statistics (page 148) • Making Physical Drive Settings (page 148) • Clearing Stale and PFA Conditi
Chapter 5: Management with WebPAM PRO Promise Enclosures To locate a physical drive in the VTrak JBOD enclosure, click the Locate PDx button. The disk status LED will blink for one minute to identify the carrier holding the physical drive. Figure 6. VTrak drive carrier LEDs Disk Status Power/Activity Making Global Physical Drive Settings Global settings apply to all of the physical disk drives installed under the SuperTrak controller.
SuperTrak EX Series User Manual Viewing Physical Drive Information To view physical drive information: 1. Click the Subsystem icon in Tree View. 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives 5. Click a Physical Drive icon. icon. icon. Useful information provided here includes: • Operational Status – OK is normal. Can also show Rebuilding, Forced Online, Forced Offline, Transition Running, PDM Running, Media Patrol Running, Stale, PFA, Offline or Dead.
Chapter 5: Management with WebPAM PRO 2. Click the Enclosures icon. 3. Click the Enclosure 4. Click the Physical Drives 5. Click a Physical Drive icon. icon. icon. 6. Click the Settings tab in Management View. 7. Type an alias into the Physical Drive Alias field. Maximum of 32 characters. Use letters, numbers, one space between words, and underscore. 8. Click the Submit button. Clearing Stale and PFA Conditions The Clear tab only appears when one or both conditions are present.
SuperTrak EX Series User Manual Managing Disk Arrays Disk Array Management includes the following functions: • Viewing Disk Arrays (page 150) • Locating a Disk Array (page 150) • Creating a Disk Array (page 151) • Deleting a Disk Array (page 157) • Viewing Disk Array Information (page 157) • Making Disk Array Settings (page 158) • Creating a Logical Drive (page 159) • Deleting a Logical Drive (page 160) • Migrating a Disk Array (page 161) • Rebuilding a Disk Array (page 162) • Running
Chapter 5: Management with WebPAM PRO Promise Enclosures To locate a disk array in a VTrak JBOD enclosure, click the Locate DAx button. The disk status LEDs will blink for one minute to identify the carriers holding the physical drives used by the disk array. Figure 7.
SuperTrak EX Series User Manual Creating a Disk Array – Automatic Configuration The Disk Array – Automatic Configuration option enables you to create a new disk array following a default set of parameters. One logical drive will be made automatically when you create the disk array. If you have multiple enclosures, multiple disk array/logical drive sets are created. To create a Disk Array using the Automatic function: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3.
Chapter 5: Management with WebPAM PRO Creating a Disk Array – Express Configuration The Disk Array – Express Configuration option enables you to choose the parameters for a new disk array by specifying the characteristics you want. With this method, you can create multiple logical drives at the same time you create your disk array. However, all of the logical drives will be the same. If you prefer to specific the parameters directly, use the Advanced option to create your disk array.
SuperTrak EX Series User Manual • Logical Drives – The slot number of the logical drive(s), their RAID level, capacity, and stripe size • Spare Drives – The physical drive slot number of the dedicated hot spare assigned to this disk array (all RAID levels except RAID 0) If you accept these parameters, proceed to the next step. If you do NOT accept these parameters, review and modify your choices in the previous steps. 8. When you are done, click the Submit button.
Chapter 5: Management with WebPAM PRO Creating a Disk Array – Advanced Configuration The Disk Array – Advanced Configuration option enables you to directly specify all parameters for a new disk array. One logical drive will be made automatically when you create the disk array. If you specify less than the total available capacity, you can use the remaining space to create additional logical drives now or at a later time.
SuperTrak EX Series User Manual This value will be the data capacity of the first logical drive in your new disk array. If you specify less than disk array's maximum capacity, the remainder will be available for additional logical drives which you can create later. 5. Specify a Stripe size from the dropdown menu. 64 KB, 128 KB, 256 KB, and 1 MB are available. 64 KB is the default. 6. Specify a Sector size from the dropdown menu. 512 B, 1 KB, 2 KB, and 4 KB are available. 512 B is the default. 7.
Chapter 5: Management with WebPAM PRO Deleting a Disk Array The Disk Arrays–Delete tab enables you to delete existing disk arrays. Caution If you delete a disk array, you also delete any logical drives that belong to it, along with the data in those logical drives. Back up any important data before deleting a disk array. To delete a disk array: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3. Click the Delete tab in Management View. 4.
SuperTrak EX Series User Manual available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. • Rebuilding – This condition is temporary. When a physical drive has been replaced, the logical drive automatically begins rebuilding in order to restore redundancy (fault tolerance). When a logical drive is rebuilding, it will function and your data is available. However, access will be slower due to the rebuilding operation.
Chapter 5: Management with WebPAM PRO Maximum of 32 characters. Use letters, numbers, one space between words, and underscore. An alias is optional. 6. To enable Media Patrol support, check the Media Patrol box. 7. To enable PDM support, check the PDM box. 8. Click the Submit button. Creating a Logical Drive When you create a disk array, you automatically create one logical drive also.
SuperTrak EX Series User Manual The choices are Read Cache, Read Ahead, and No Cache. Read Ahead is the default. See “Choosing Cache Policy” on page 237. 11. From the Write Policy dropdown menu, choose a Write Cache policy for this logical drive. The choices are Write Through and Write Back. Write Back is the default. If you chose No Cache under Read Cache, this setting will be Write Through. See “Choosing Cache Policy” on page 237. 12.
Chapter 5: Management with WebPAM PRO In the confirmation box, type the word confirm in the field provided. 7. Click the OK button. The chosen logical disappears from the Logical Drive List the Information tab. Migrating a Disk Array On SuperTrak, RAID level migration is performed on the disk array but it applies to the logical drives.
SuperTrak EX Series User Manual To set Migration priority, see “Making Background Activity Settings” on page 133. Rebuilding a Disk Array When you rebuild a disk array, you are actually rebuilding the data on a replacement physical drive. Rebuilding Automatically Normally, a disk array would rebuild itself using a hot disk drive, after going Critical. However, if the Auto Rebuild function is disabled or no spare drives are available, you must initiate the procedure.
Chapter 5: Management with WebPAM PRO Running Media Patrol on a Disk Array Media Patrol checks the magnetic media on physical drives. When it finds the specified number of bad blocks, it will trigger PDM. See “Making Background Activity Settings” on page 133 and “Running PDM” on page 135. You can schedule Media Patrol to run automatically, see “Scheduling an Activity” on page 135. To start Media Patrol: 1. Click the Subsystem icon in Tree View. 2. Click the Disk Arrays icon. 3.
SuperTrak EX Series User Manual Transitioning a Disk Array Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare. The revertible spare drive returns to its original status. For more information, see “Transition” on page 249. In order to run the Transition function: • The spare drive must be Revertible.
Chapter 5: Management with WebPAM PRO 7. Click the OK button. 8. After the Transition is complete, move the physical drives comprising the disk array to their new locations. 9. Click the Refresh button in your Browser. The drives appear in their new locations and disk array status displays OK.
SuperTrak EX Series User Manual Managing Logical Drives Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. You can see a summary of all logical drives in the subsystem under Logical Drive Summary.
Chapter 5: Management with WebPAM PRO fault tolerance. When a logical drive is rebuilding, it will function and your data is available. However, access will be slower due to the rebuilding operation. To create a logical drive, see “Creating a Logical Drive” on page 159. To delete a logical drive, see “Deleting a Logical Drive” on page 160. For a Degraded or Offline logical drive, see “Critical & Offline Logical Drives” on page 253.
SuperTrak EX Series User Manual 4. Click the Logical Drives 5. Click the Logical Drive icon icon. To specify an Alias or set the Read and Write Policies, click the Settings tab. Logical Drive Status See “Logical Drive Status” on page 166. Logical Drive Synchronization Synchronization is an automatic procedure applied to logical drives when they are created. Yes means the logical drive was synchronized.
Chapter 5: Management with WebPAM PRO 7. Optional. Enter an alias in the Logical Drive Alias field. Maximum of 32 characters. Use letters, numbers, one space between words, and underscore. An alias is optional. 8. From the Read Policy dropdown menu, choose a Read Cache policy. The choices are Read Cache, Read Ahead, and No Cache. See “Choosing Cache Policy” on page 237. 9. From the Write Policy dropdown menu, choose a Write Cache policy. The choices are Write Back and Write Through.
SuperTrak EX Series User Manual To view the progress of the Initialization, click the Background Activity tab. To set Initialization priority, see “Making Background Activity Settings” on page 133. You can also start Initialization from the Subsystem Activities tab. icon, Background Running Redundancy Check Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies.
Chapter 5: Management with WebPAM PRO 2. Click the Disk Arrays icon. 3. Click the Disk Array 4. Click the Logical Drives 5. Click the Logical Drive 6. Click the Check Table tab in Management View. 7. Click the option for the table you want to see. icon. icon icon. The default is All tables. If there are entries, they are listed as follows: • Entry Number – A number assigned to each block of entry. • Table Type – Read Check, Write Check or Inconsistent Block (see below).
SuperTrak EX Series User Manual Managing Spare Drives When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. See “Critical & Offline Logical Drives” on page 253.
Chapter 5: Management with WebPAM PRO Creating a Spare Drive Important • There must be an unconfigured physical drive available to assign as a spare drive. See “Viewing a List of Physical Drives” on page 146. • Be sure the spare drive you choose has capacity equal to or greater than the smallest physical drive assigned to the disk array. To create a spare drive: 1. Click the Subsystem 2. Click the Spare Drives icon in Tree View. icon. 3. Click the Create tab in Management View. 4.
SuperTrak EX Series User Manual Deleting Spare Drive Note If an existing spare drive has the wrong parameters for your needs, click the Settings tab to change the parameters rather than delete the spare drive and create a new one. To delete a spare drive: 1. Click the Subsystem 2. Click the Spare Drives icon in Tree View. icon. 3. Click the Delete tab in Management View. 4. Check the box to the left of the spare drive you want to delete. 5. Click the Submit button.
Chapter 5: Management with WebPAM PRO Running Spare Check Spare Check verifies the operational status of your spare drives. You can also schedule a Spare Check. See “Scheduling an Activity” on page 135. To check a spare drive: 1. Click the Subsystem 2. Click the Spare Drives icon in Tree View. icon. 3. Click the Spare Check tab in Management View. 4. From the Physical Drive dropdown menu, choose the spare drive you want to check. Or choose All to check all the spare drives at the same time. 5.
SuperTrak EX Series User Manual Working with the Logical Drive Summary The Logical Drive Summary displays a list of all logical drives under the SuperTrak controller including logical drives in expanded or cascaded enclosures. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located.
Chapter 5: Management with WebPAM PRO Viewing Individual Logical Drive Information 1. Click the Subsystem 2. Click the Logical Drive Summary icon in Tree View. 3. Click the Logical Drive icon. icon. The information and location for the logical drive appear in Management View. See Viewing Logical Drive Information (page 167).
SuperTrak EX Series User Manual 178
Chapter 6: Management with the CLI • Opening the CLI on Windows (below) • Opening the CLI on Linux, FreeBSD, and VMware (page 180) • Table of Supported Commands (page 181) • Notes and Conventions (page 183) • List of Supported Commands (page 184) SuperTrak EX Controller’s Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives. You can also manage your SuperTrak system using the CLI. However, ongoing management is much easier with the SuperBuild utility or WebPAM PRO.
SuperTrak EX Series User Manual Opening the CLI on Linux, FreeBSD, and VMware To open the CLI: 1. Open a terminal window. 2. Go to the /opt/Promise/WebPAMPRO/Agent/bin directory. 3. Type ./cliib and press Enter. The CLI runs in the terminal window.
Chapter 6: Management with the CLI Table of Supported Commands Command about array Action View utility information. View or edit array information. Create, edit, or delete a new or existing array. Create, edit, or delete logical drives in an existing array. To physically locate an array in an enclosure. Accept an incomplete array condition. battery Subsystems only. View battery information or to recondition a battery. bbm View or clear the BBM defect list of the specified configured physical drive.
SuperTrak EX Series User Manual Command logdrv Action View or edit logical drive information and settings. Locate a logical drive via LEDs. migrate Start and monitor disk array migration process. mp View media patrol status and progress. Start, stop, pause, or resume media patrol. pdm View PDM status and progress. Start, stop, pause, or resume PDM process. phydrv View or edit physical drive information and settings. Locate a physical drive via LEDs.
Chapter 6: Management with the CLI Command ? Action This can be used in place of the help command or optionally can be used as a switch for a command (example: array -?) to provide command usage. Note: Commands are NOT case sensitive. Notes and Conventions Commands and options are NOT case sensitive. Not all extended keys are supported. However, you can use the backspace and the left and right arrow keys for command line editing.
SuperTrak EX Series User Manual List of Supported Commands • about (page 184) • migrate (page 203) • array (page 184) • mp (page 204) • battery (page 188) • pdm (page 205) • bbm (page 189) • phydrv (page 206) • bga (page 189) • ptiflash (page 209) • buzz (page 191) • rc (page 210) • checktable (page 192) • rb (page 211) • config (page 192) • sc (page 212) • ctrl (page 194) • spare (page 212) • date (page 197) • spath (page 213) • enclosure (page 197) • stats (page
Chapter 6: Management with the CLI Summary The array command is the main command for performing advanced configuration and maintenance tasks on disk arrays. This command lists, creates, modifies, deletes, and locates disk arrays. It also adds and deletes logical drives. Options -a Specifies the action to perform. list (Default) Displays a summary of all arrays, a specified number of arrays, or a specific array. add Adds/creates an array.
SuperTrak EX Series User Manual deleting, locating, accepting, adding or deleting a logical drive. Only one array may be specified. -p Specifies physical drives to be used in an array, with -a add option. PD IDs are specified individually or separated by comma. Sequential group of physical drives are specified by placing a ~ between numbers such as 1~6. This will include physical drives 1, 2, 3, 4, 5, and 6.
Chapter 6: Management with the CLI decimal places. If not specified, all available capacity is used for this logical drive. Stripe= Specifies logical drive stripe size. Options include 64KB, 128 KB, 256 KB, 512 KB, and 1024 KB. If not specified, the default 64KB is used. Sector= Specifies logical drive sector size. Options include 512 B, 1 KB, 2 KB, and 4 KB. Sector size cannot exceed Stripe size. Auto-adjusted not to exceed the maximum supported sector size of the controller.
SuperTrak EX Series User Manual Examples array -v -c 1 array -a add -s "alias=MyArray,mediapatrol=enable" -p 1,3,5~9 -l "raid=5,capacity=50gb,stripe=256kb,sector=1kb" array -a add -p 1,3,5~9 -l "raid=5,capacity=50gb,stripe=256kb" -l "raid=0,capacity=100gb" array -a mod -d 1 -s "alias=YourArray,mediapatrol=disable" array -a del -d 3 array -a locate -d 0 array -a accept -d 2 array -a addld -d 0 -l "raid=1e,capacity=125gb,stripe=64kb" array -a delld -l 1 battery Usage battery [-a ] [-b ] batte
Chapter 6: Management with the CLI bbm Usage bbm [-a ] [-p ] bbm -a clear -p Summary The bbm command displays and clears the Bad Block Map (BBM) for all configured SATA drives. Options -a Specifies the action to perform. list (Default) List the BBM information. clear Clears the BBM list. For configured SATA drives only. -p Specifies the physical drive id. For the -a list option, the default is all physical drives.
SuperTrak EX Series User Manual Auto-transition will start transitioning on a used revertible spare in the following condition: 1. When the rebuild has completed using the revertible spare, and 2. When an unconfigured drive is inserted into the slot of the dead drive which the was part of the array. or When a non-revertible spare has been inserted or created, and is applicable to the array. This option affects all arrays on the subsystem.
Chapter 6: Management with the CLI transitionrate= Transition rate determines the rate at which transition will run. (low=25, medium=50, high=75) low medium high syncrate= Synchronization rate determines the rate at which synchronization will run. (low=25, medium=50, high=75) low medium high initrate= Initialization rate determines the rate at which initialization will run.
SuperTrak EX Series User Manual buzz -a on buzz -a off Summary The buzz command displays the status of the buzzer, and enables, disables, turns on or turns off the buzzer. Options -a Specifies the action to perform. list (Default) List the status of the buzzer. enable Enable the buzzer. disable Disable the buzzer. on Turn on the buzzer. off Turn off the buzzer.
Chapter 6: Management with the CLI Summary The config command has two options: Automatic and Express. Automatic configuration takes all available unconfigured physical drives to create an optimized disk array following a default set of parameters. There are no options. Express configuration takes your input, creates one or two arrays, and spreads their capacity evenly over all of the logical drives that you specify. The redundancy option creates redundant logical drives (RAID 1, 10, 1E, 5, 50, 6, or 60).
SuperTrak EX Series User Manual Examples config -a auto config -a expr -ry -p y -c n -sy -t data -l2 ctrl Usage ctrl [-a ] [-i ] [-c ] [-v] ctrl -a mod [-i ] -s "" ctrl -a clear [-i ] [-t ] Summary The ctrl command displays controller information and changes controller settings. Options -a Specifies the action to perform. list (Default) Lists controller information. mod Changes controller settings.
Chapter 6: Management with the CLI GBTruncate Truncates the drive to the nearest 1-billion byte boundary. 10GBTruncate Truncates the drive to the nearest 10-billion byte boundary. GrpRounding Truncates the drive using an intelligent algorithm. Allows the maximum amount of usable space. TableRounding Truncates the drive using a pre-defined coercion table. smart= Enables or disables polling drive SMART status.
SuperTrak EX Series User Manual disable hostcacheflushing= The write policy of the writeback logical drives are not changed irrespective of the availability of BBU or UPS. Subsystems only. To enable or disable host cache flushing. When enabled, SYNCHRONIZE CACHE SCSI command from host is supported. For high availability products only. enable disable forcedreadahead=Enables or disables forced read ahead caching. enable disable commonwwnn= Enables or disables common WWNN.
Chapter 6: Management with the CLI date Usage date date -a mod [-d ] [-t
SuperTrak EX Series User Manual mod Modifies settings. Requires the -s option. locate Locates an enclosure by flashing its LEDs. -e Enclosure ID. The default value is 1 if unspecified. For list action, the default is for all enclosures if unspecified. -s "
Chapter 6: Management with the CLI event -a clear [-l ] Summary The event command displays and clears the RAM and NVRAM event logs. Options -a Specified the action to perform. list Displays the events for the specified location. RAM events are displayed if no location is specified. clear Clear events for a specified location. -l Specifies the location from which to display or clear events. ram All events are stored in RAM. These events are lost after rebooting.
SuperTrak EX Series User Manual Options -t Specifies the type of file to export. userdb User database file. This file type is not applicable for inband and can only be exported to a remote host. servicereport System service report file. This file is exported to remote host for embedded and local host for in-band. -f Specifies the name of the file to be exported. -s Specifies TFTP server’s IP or host name. Do not specify TFTP server for in-band.
Chapter 6: Management with the CLI iscsi Subsystems only. iscsi settings, including node, port, SLP, and iSNS. netiscsi Subsystems only. Network settings of iSCSI ports. netmgmt Subsystems only. Network settings of management ports. phydrv Physical drive settings. sas Subsystems only. SAS host interface port setting. scsi Subsystems only. Parallel SCSI channel settings. subsys Subsystem settings.
SuperTrak EX Series User Manual A quick initialization writes to the first and last few megabytes of the logical drive. Typically, a quick initialization is completed in moments. Options -a Specifies the action to perform. list Displays a list of the initializations in progress or paused and their status. The default action. start Start an initialization. stop Stop an initialization. pause Pause an initialization. resume Resume an initialization.
Chapter 6: Management with the CLI list (Default) Displays a summary of one or more logical drives. mod Changes logical drive settings. locate Locates a logical drive within the enclosure by flashing drive carrier LEDs. -l [] Logical drive ID. -c [] Logical drive count. Requires the -a list option. -s ["
SuperTrak EX Series User Manual Summary The migrate command expands the capacity of a logical drives (online capacity expansion) and changes logical drive RAID levels (RAID level migration). Options -a Specifies the action to perform. list (Default) Displays the migration status of specified disk array. If no array ID specified, all migration statuses are displayed. start Starts the migration. -d Specifies the ID of the array to be migrated.
Chapter 6: Management with the CLI You can start, stop, pause, or resume Media Patrol and monitor its progress and status. Options -a Specifies the action to perform. list (Default) Displays the status and progress of Media Patrol. start Starts Media Patrol. stop Stops Media Patrol. pause Pauses Media Patrol. resume Resumes a paused Media Patrol.
SuperTrak EX Series User Manual Options -a Specifies the action to perform. list (Default) Displays the active and paused PDMs and their status. start Starts a manual PDM. stop Stops a PDM. pause Pauses a PDM. resume Resumes a paused PDM. -d Specifies which disk array on which to perform the PDM. -s Specifies the sequence number of the suspect drive. -p Specifies physical drive ID of the replacement drive.
Chapter 6: Management with the CLI online Forces a drive from an Offline to an Online state. Caution: Do this action only in extreme conditions. It causes data corruption in most cases. offline Forces a drive from an Onine to an Offline state. clear Clears a drive's condition. -p Specifies the physical drive ID. -c Specifies number of drives when their ID numbers are sequential. -t Specifies type of condition to clear. Requires the -a clear option.
SuperTrak EX Series User Manual temppollint=Drive temperature polling interval in seconds. If value is 0, polling is disabled. For subsystems with dual controllers. 15..255 mediumerrorthreshold= Medium error threshold. If the threshold is reached, the physical drive is marked as dead. The default value is 0, indicating that physical drive is not marked as dead for medium errors. For subsystems with dual controllers. 0..
Chapter 6: Management with the CLI phydrv -a locate -p 9 phydrv -a mod -s "writecache=enable,rlacache=enable" phydrv -a offline -p 8 phydrv -a online -p 8 ptiflash Usage ptiflash [-a ] [-t] [-s ] -f [-p ] ptiflash -f Summary The ptiflash command is a flash update utility that installs flash image files. • SuperTrak flash image files update firmware. SuperTraks do not run software. • Subsystem flash image files update firmware and software.
SuperTrak EX Series User Manual -p Subsystems only. Specifies the port number of the TFTP server. If no port number is given, the default value of 69 is used. Examples ptiflash -f fw_multi_20051022.img[for SuperTrak controllers] ptiflash -t -s 192.168.1.1 -f fw_multi_20031010.img -p 69[for embedded Subsystems] ptiflash -f fw_multi_20031010.
Chapter 6: Management with the CLI Examples rc rc -a start -l3 -n -p rc -a start -l3 rc -a stop -l2 rb Usage rb [-a ] [-d ] [-s ] rb -a start -d -s -p rb -a stop -d -s rb -a pause -d -s rb -a resume -d -s Summary The rb command starts, stops, pauses, and resumes a Rebuild and monitors the progress of a running Rebuild. Options -a list Specifies action to perform.
SuperTrak EX Series User Manual sc Usage sc [-a ] [-i ] sc -a start [-i ] Summary The sc command starts a Spare Check and monitors the status of a running Spare Check. Options -a Specifies the action to perform. list (Default) Displays Spare Check status. start Starts the Spare Check. -i Specifies the spare ID on which to run Spare Check. Valid value range is 0~255.
Chapter 6: Management with the CLI Options -a Specifies the action to perform. list (Default) Displays a list of hot spare drives. add Adds new hot spare drives. mod Changes hot spare drive settings. del Deletes a hot spare drive. -i Specifies the ID of the spare drive. -p Specifies the ID of the physical drive. Requires the -a add option to configure a drive as a spare. -d Specifies the disk array ID. Requires the -a list option.
SuperTrak EX Series User Manual Summary The spath command discovers and changes subsystem paths. Options -a Which action to perform. list (Default) Lists the subsystem paths that have been discovered. discover Discovers subsystem paths. chgpath Changes the current subsystem path to the new specified path. If -t -p is not specified, it will list the current subsystem path. -t Specifies the type of path. hba HBA. subsys Subsystem.
Chapter 6: Management with the CLI Options -a Specifies the action to perform. list (Default) Displays the statistics. clear Resets the statistics count to zero. -t ctrl Specifies the device type. Controller. logdrv Logical drive. phydrv Physical drive. all All the above options. -i Specifies the device ID. Default is the first available device ID. -c Specifies the device count. Default is all devices.
SuperTrak EX Series User Manual Other users must wait for you to unlock the system or for your lock to expire. unlock Clears a subsystem lock. chklock Checks the status of the lock. -s "
Chapter 6: Management with the CLI Options -a list -l Specifies the action to perform. (Default) Displays the current background synchronization activities and their status. Specifies the logical drive ID on which background synchronization is running. Examples sync sync -l3 sync -a list -l3 topology Usage topology [-a ] [-v] Summary The topology command displays enclosure topology, physical connections, and devices. For products that support multiple enclosures only.
SuperTrak EX Series User Manual Transition is an operation to replace a revertible spare drive currently used in a disk array with an new physical drive, so the reveritible spare can be restored to spare drive status. The destination drive can be an unconfigured drive, a nonrevertible global spare, or a non-revertible spare dedicated to the array. During transition, the data on the revertible spare is transferred to the destination drive while the disk array remains online.
Chapter 7: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 232) • Choosing Stripe Block Size (page 236) • Choosing Sector Size (page 236) • Choosing Cache Policy (page 237) • Capacity Coercion (page 238) • Initialization (page 239) • Hot Spare Drive(s) (page 239) • Partition and Format the Logical Drive (page 240) • RAID Level Migration (page 240) • Media Patrol (page 248) • Predictive Data Migration (PDM) (page 248) • Transition (page 249) • Cri
SuperTrak EX Series User Manual RAID 0 – Stripe When a logical drive is striped, the read and write blocks of data are interleaved between the sectors of multiple physical drives. Performance is increased, since the workload is balanced between drives or “members” that form the logical drive. Identical drives are recommended for performance as well as data storage efficiency. Figure 1.
Chapter 7: Technology Background RAID 1 – Mirror When a logical drive is mirrored, identical data is written to a pair of physical drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first.
SuperTrak EX Series User Manual RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two physical drives. It also offers overall increased read/ write performance plus the flexibility of using an odd number of physical drives. With RAID 1E, each data stripe is mirrored onto two physical drives. If one drive fails or has errors, the other drives continue to function, providing fault tolerance. Figure 3.
Chapter 7: Technology Background RAID 5 – Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the physical drives. Generally, RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 is generally considered to be the most versatile RAID level. It works well for file, database, application and web servers. Figure 4.
SuperTrak EX Series User Manual RAID 6 – Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data. A RAID 6 logical drive can continue to accept I/O requests when any two physical drives fail. Figure 5.
Chapter 7: Technology Background RAID 10 – Mirror / Stripe Mirror/Stripe combines both of the RAID 0 and RAID 1 logical drive types. RAID 10 is similar though not identical to RAID 0+1. It can increase performance by reading and writing data in parallel while protecting data with duplication. The data on one drive pair is mirrored together, then striped over a second drive pair. Figure 6.
SuperTrak EX Series User Manual RAID 50 – Striped Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physical drives as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance, and supports larger volume sizes. Figure 7.
Chapter 7: Technology Background RAID 50 Axles When you create a RAID 50, you must specify the number of axles. An axle refers to a single RAID 5 logical drive that is striped with other RAID 5 logical drives to make RAID 50. An axle can have from 3 to 16 physical drives, depending on the number of physical drives in the logical drive. The chart below shows RAID 50 logical drives with 6 to 16 physical drives, the available number of axles, and the resulting distribution of physical drives on each axle.
SuperTrak EX Series User Manual RAID 50 Logical Drive No. of Drives No.
Chapter 7: Technology Background RAID 60 – Striping of Double Parity RAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses double distributed parity as in RAID 6. RAID 60 provides data reliability, good overall performance and supports larger volume sizes. Figure 8.
SuperTrak EX Series User Manual RAID 60 Axles When you create a RAID 60, you must specify the number of axles. An axle refers to a single RAID 6 logical drive that is striped with other RAID 6 logical drives to make RAID 60. An axle can have from 4 to 16 physical drives, depending on the number of physical drives in the logical drive. The chart below shows RAID 60 logical drives with 8 to 20 physical drives, the available number of axles, and the resulting distribution of physical drives on each axle.
Chapter 7: Technology Background RAID 60 Logical Drive No. of Drives No.
SuperTrak EX Series User Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your logical drive. The following discussion summarizes some advantages, disadvantages and applications for each choice.
Chapter 7: Technology Background RAID 1E Advantages Disadvantages Implemented as a mirrored logical drive whose segments are RAID 0 logical drives High I/O rates are achieved thanks to multiple stripe segments Can use an odd number of physical drives Very high physical drive overhead – uses only 50% of total capacity Recommended Applications for RAID 1E • Imaging applications • Database servers • General fileserver RAID 5 Advantages Disadvantages High Read data transaction rate Physical drive
SuperTrak EX Series User Manual RAID 6 Advantages Disadvantages High Read data transaction rate High physical drive overhead – equivalent of two drives used for parity Medium Write data transaction rate Slightly lower performance than RAID 5 Good aggregate transfer rate Safest RAID level Recommended applications for RAID 6: • Accounting/Financial • Database servers • Any application requiring very high availability RAID 10 Advantages Disadvantages Implemented as a mirrored logical drive whose
Chapter 7: Technology Background RAID 50 Advantages Disadvantages High Read data transaction rate Physical drive failure has a moderate impact on throughput Good write data transaction rate Very good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 50: • File and Application Servers • Transaction Processing • Office applications with many users accessing small files RAID 60 Advantages Disadvantages High Read data transaction rate High disk overhead – equival
SuperTrak EX Series User Manual Choosing Stripe Block Size You set the stripe block size, also called block size, when you create a logical drive. With SuperTrak, the choices are 64 KB, 128 KB, 256 KB, 512 KB, and 1024 KB. 64 KB is the default. Your choice will directly affect performance. There are two issues to consider when choosing the stripe block size. • Choose a stripe block size equal to or smaller than the smallest cache buffer found on any physical drive in your logical drive.
Chapter 7: Technology Background • Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B sector size. See “Creating a Logical Drive” on page 93 and “Creating a Logical Drive” on page 159, and “Creating a Disk Array – Advanced Configuration” on page 155. 2 TB Limitation If your Host PC runs Windows XP (32-bit), and you want to create logical drives larger than 2 TB, you must choose a sector size larger than 512 B when you create the logical drive.
SuperTrak EX Series User Manual Read Cache Policy • Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and performs it before the request is made. Can increase read performance. • Force Read Ahead – Continues reading ahead even when the next read cannot be logically anticipated. Can increase read performance. • No Cache – The read cache is disabled.
Chapter 7: Technology Background 80.5 GB and the replacement drive can be 80.3, since all are rounded down to 80 GB. This permits the smaller drive to be used. Without Capacity Coercion, the controller will not permit the use of a replacement physical drive that is slightly smaller than the remaining working drive(s). Initialization Initialization is highly recommended for logical drives when they are created from a disk array. Initialization sets all data bits in the logical drive to zero.
SuperTrak EX Series User Manual • Revertible – A revertible spare drive will return to spare status when the failed drive is replace with a new drive. See “Transition” on page 249. Whenever possible, having a hot spare drive in your RAID system is good protection against physical drive failure. Partition and Format the Logical Drive Like any other type of fixed disk media in your system, a RAID logical drive must also be partitioned and formatted before use.
Chapter 7: Technology Background RAID 0 A RAID 0 source logical drive can migrate to the following target logical drives: Target Requirements RAID 0 Add physical drives. RAID 1 2 physical drives only. Only a single-drive RAID 0 can migrate to RAID 1 by adding 1 physical drive. RAID 1E 3 or more physical drives. RAID 5 3 physical drives minimum, 16 maximum. RAID 0 must have less than 16 physical drives. RAID 6 4 physical drives minimum, 16 maximum. RAID 10 4 physical drives minimum.
SuperTrak EX Series User Manual RAID 1 A RAID 1 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E 3 or more physical drives. RAID 5 3 physical drives minimum, 16 maximum. RAID 1 must have less than 16 physical drives. RAID 10 4 physical drives minimum. Even number of physical drives. RAID 50 6 physical drives minimum, 16 per axle maximum.
Chapter 7: Technology Background RAID 5 A RAID 5 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 5 Add physical drives. 16 maximum. RAID 6 4 physical drives minimum, 16 maximum. RAID 10 4 physical drives minimum. Even number of physical drives. RAID 50 6 physical drives minimum, 16 per axle maximum. RAID 60 8 physical drives minimum, 16 per axle maximum.
SuperTrak EX Series User Manual RAID 10 A RAID 10 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 5 3 physical drives minimum, 16 maximum. RAID 10 must have less than 16 physical drives. RAID 6 4 physical drives minimum, 16 maximum. RAID 10 must have less than 16 physical drives. RAID 10 Add physical drives. Even number of physical drives. RAID 50 6 physical drives minimum, 16 per axle maximum.
Chapter 7: Technology Background RAID 50 A RAID 50 Source logical drive can migrate to the following Target logical drives: Target Requirements RAID 0 None. RAID 1E None. RAID 5 16 physical drives maximum. RAID 50 must have less than 16 physical drives. RAID 6 16 physical drives maximum. RAID 50 must have less than 16 physical drives. RAID 10 Even number of physical drives. RAID 50 Add physical drives. 16 per axle maximum. RAID 60 8 physical drives minimum, 16 per axle maximum.
SuperTrak EX Series User Manual Important • The Target disk array may require more physical drives than the Source disk array • If the Target disk array requires an EVEN number of physical drives but the Source disk array has an ODD number, ADD a physical drive as part of the migration process • You cannot reduce the number of physical drives in your disk array, even if the Target disk array requires fewer physical drives than the Source disk array • RAID 1 (mirroring) works with two drives only.
Chapter 7: Technology Background Current LD Size Maximum LD Expansion Size 8 to 16 TB 16 TB 4096 bytes 4 to 8 TB 8 TB 2048 bytes 2 to 4 TB 4 TB 1024 bytes up to 2 TB 2 TB 512 bytes Sector Size At this point, you have the choice of: • Format the unpartitioned/unformatted capacity as a second logical drive • Delete the existing disk array and create a new one in the desired size Delete and Recreate If you require a logical drive larger than the maximum expansion size: 1. 2.
SuperTrak EX Series User Manual Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each physical drive. Media Patrol checks all physical drives assigned to disk arrays and on spare drives. Media Patrol does not check unconfigured drives. Unlike Synchronization and Redundancy Check, Media Patrol is concerned with the condition of the media itself, not the data recorded on the media. If Media Patrol encounters a critical error, it triggers PDM if PDM is enabled.
Chapter 7: Technology Background Because data would be lost if written to a bad sector, when a bad sector is detected, the physical drive creates a map around it. These maps are saved in the bad sector remapping table, which has a capacity of 512 reassigned blocks and 1024 error blocks. When the table fills to a specified percentage of its capacity, PDM triggers a migration of data from the suspect drive (the physical drive with the bad sectors) to a spare drive.
SuperTrak EX Series User Manual • The physical drive in channel 4 is a revertible spare drive. The physical drive in channel 2 fails. The disk array becomes degraded and its logical drives go critical. The SuperTrak controller automatically rebuilds the disk array using the revertible spare drive, the physical drive in channel 4. When the rebuild is finished, the disk array and logical drives are OK again. • The physical drives in channels 1 and 4 belong to the disk array.
Chapter 7: Technology Background Automatic Transition At this juncture, you would replace the failed drive in channel 2 with a new drive of the same or greater capacity. When the SuperTrak controller detects the new drive in channel 2, it will: • Transition the data from the drive in channel 4 to the drive in channel 2. • Return the drive in channel 4 to spare status. When the Transition is finished: • The physical drives in channels 1 and 2 belong to the disk array.
SuperTrak EX Series User Manual The physical drive in channel 2 fails. The disk array becomes degraded and its logical drives go critical. The SuperTrak controller automatically rebuilds the disk array using the spare drive, the physical drive in channel 4. As we saw in the example of Automatic Transition, if you replace the failed physical drive in channel 2, the SuperTrak controller would transition the data from the physical drive in channel 4 to the new drive in channel 2.
Chapter 7: Technology Background Critical & Offline Logical Drives A fault-tolerant logical drive—RAID 1, 1E, 5, 6, 10, 50, or 60—goes critical when a physical drive is removed or fails. Due to the fault tolerance of the logical drive, the data is still available and online. However, once the logical drive goes critical, the logical drive has lost its fault tolerance, and performance may be adversely affected.
SuperTrak EX Series User Manual • Sends email messages, per your configuration • Displays popup messages, per your configuration (below) • Keeps a record in the Event Log (below) 254
Chapter 7: Technology Background With a Hot Spare Drive When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. After the disk array rebuilds itself using the spare drive, you must replace the failed drive. To set up a spare drive, see “Creating a Spare Drive” on page 173.
SuperTrak EX Series User Manual After a successful rebuild: • The alarm is silent • The logical drive’s Operational Status is OK • The rebuilt physical drive Status LED displays steady green 256
Chapter 8: Troubleshooting • Problem Reports from SuperTrak • Buzzer (page 257) • LEDs (page 257) • BIOS (page 259) • Problems Reported in WebPAM PRO (page 261) • Critical & Offline Logical Drives (page 263) • Salvaging Physical Drives (page 265) • Rebuilding a Logical Drive (page 266) • Recovering from a Blank Screen (page 268) Problems Reported by SuperTrak The SuperTrak EX Controller provides both audible and visual indicators to alert you to a problem.
SuperTrak EX Series User Manual Global LED Display Global LEDs glow in response to Logical Drive status. LED Logical Drive Status Dark System off Green Normal Amber Logical Drive Critical Red Logical Drive Offline Direct LED Display Direct LEDs, glow and blink in response to the SuperTrak’s firmware status.
Chapter 8: Troubleshooting BIOS The problem is first reported in the SuperTrak BIOS screen when you boot your PC or server, as shown below. Figure 1. SuperTrak BIOS screen, logical drive critical If the SuperTrak BIOS detects an Critical logical drive, the BIOS reports the condition but allows the booting process of the Host PC to continue. Choose a Management application: • Press Ctrl-S at the BIOS screen to open the SuperBuild utility. • Allow your OS to boot, then open WebPAM PRO.
SuperTrak EX Series User Manual Figure 2. SuperTrak BIOS screen, logical drive offline If the SuperTrak BIOS detects an Offline logical drive, the BIOS reports the condition and temporarily halts the booting process of the Host PC. Choose a Management application: • Press Ctrl-S to open the SuperBuild utility. • Press the Space bar, allow your OS to boot, then open WebPAM PRO.
Chapter 8: Troubleshooting Problems Reported in WebPAM PRO Open WebPAM PRO If WebPAM PRO is not running, do the following actions: 1. Open WebPAM PRO. See “Logging into WebPAM PRO” on page 107 for more information. 2. Click the Subsystem icon in Tree View. 3. Click the Enclosures icon and its subordinate icons. 4. Click the Disk Arrays icon and its subordinate icons.
SuperTrak EX Series User Manual • Keeps a record in the Event Log (below) 262
Chapter 8: Troubleshooting Critical & Offline Logical Drives A fault-tolerant logical drive—RAID 1, 1E, 5, 6, 10, 50, or 60—goes critical when a physical drive is removed or fails. Due to the fault tolerance of the logical drive, the data is still available and online. However, once the logical drive goes critical, the logical drive has lost its fault tolerance, and performance may be adversely affected.
SuperTrak EX Series User Manual Figure 3. Physical Drive Management screen ID 3 is missing In the example above, there is no physical drive for ID 3. Assuming you installed a physical drive onto Channel 3 of the SuperTrak controller, this is the failed physical drive. 3. Shut down the Host PC, open the case, check the power and data connections to each physical drive, correct any shortcomings, restart the Host PC and check in SuperBuild again.
Chapter 8: Troubleshooting Salvaging Physical Drives Physical drives can develop problems that make them unsuitable for service in a logical drive.
SuperTrak EX Series User Manual Rebuilding a Logical Drive The remedial action for a critical logical drive is to rebuild it, meaning the data from the failed physical drive is rebuilt onto a spare or replacement physical drive. Spare Drive Available The SuperTrak Controller will rebuilt a logical drive automatically using a spare drive, providing: • A spare drive is available • The spare drive is the same size or larger than the failed drive • The Auto Rebuild setting is enabled in WebPAM PRO.
Chapter 8: Troubleshooting 4. Highlight Start Manual Rebuild and press Enter. 5. Highlight the Source Sequence Number and press Enter. Then type the ID number of one of the physical drives you noted in step 3 and press Enter. 6. Highlight the Target Physical Drive ID and press Enter. Then type the ID number of the new drive and press Enter. 7. Highlight Start Manual Rebuild and press Enter. The Manual Rebuild screen displays.
SuperTrak EX Series User Manual Recovering from a Blank Screen Occasionally, while you are performing a RAID management operation using WebPAM PRO, your browser screen might go blank. Internet Explorer To recover from a blank browser screen, do one of the following actions: Firefox • Press the F5 key. • Click your browser’s Refresh button (right).
Chapter 9: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 273) • Limited Warranty (page 276) • Returning the Product For Repair (page 278) Frequently Asked Questions This section lists frequently asked questions involving pre-installation, drive issues, installation, and post-installation.
SuperTrak EX Series User Manual How can I change the resources that the SuperTrak uses? The SuperTrak EX Series Controllers are fully PnP. This means all the resources that it uses are given to it by the PnP BIOS on the motherboard. The SuperTrak Series Controller supports IRQ sharing, but this feature only works when ALL the concerned devices support it.
Chapter 9: Support I already have an array on a Promise FastTrak controller. Can I move that array to my new SuperTrak EX Series controller? No. The SuperTrak EX Series controller supports SNIA Disk Data Format (DDF), which is not backward compatible with the FastTrak controller.
SuperTrak EX Series User Manual are categorized as a SCSI device. This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first, rather than IDE. If there are multiple SCSI add-in controllers in the system, then the boot sequence among them will be determined exclusively by their PCI slot priority. PCI slot #1 will be first, slot #2 second, etc.
Chapter 9: Support Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
SuperTrak EX Series User Manual Germany E-mail Support e-Support On-Line Fax Technical Support +49 0 2 31 56 76 48 29 Attn: Technical Support Phone Technical Support +49 0 2 31 56 76 48 10 If you wish to write us for support: Promise Technology Germany Europaplatz 9 44269 Dortmund, Germany E-mail Support e-Support On-Line Fax Support +39 0 6 367 124 00 Attn: Technical Support Phone Support +39 0 6 367 126 26 If you wish to write us for support: Promise Technology Italy Piazza del Popolo 18 0
Chapter 9: Support China E-mail Support e-Support On-Line Fax Support +86 10 8857 8015 Attn: Technical Support Phone Support +86 10 8857 8085 or 8095 If you wish to write us for support: Promise Technology China – Beijing Room 1205, Tower C Webok Time Center, No.
SuperTrak EX Series User Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components, except the cache backup battery, for a period of three (3) years; b) the cache backup battery, for a period of one (1) year; c) will conform to Promise’s specifications; d) will be free from defects in material and workmanship under normal use and service.
Chapter 9: Support Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly. No other document, statement or representation may be relied on to vary the terms of this limited warranty.
SuperTrak EX Series User Manual Returning the Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required) • Return shipping address • Daytime phone number • Description of the problem • Copy of the original purchase invoice The technician will assist you in determining whe
Chapter 9: Support You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.
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Appendix A: Partition and Format In order for your operating system to recognize and work with the physical drives attached to your SuperTrak EX Controller card, the drives must be partitioned and formatted.
SuperTrak EX Series User Manual 3. Click the Next button to start the Wizard. 4. In the following windows, choose Disk 1 to Initialize. Do not choose any disks to Convert. Click the Finish button to Initialize the logical disk. 5. Right-click the Unallocated portion of Disk 1 and choose New Partition... from the popup menu. The New Partition Wizard appears.
Appendix A: Partition and Format 6. Click the Next button to start the wizard. 7. In the following windows, do the following actions. Click Next to move to the next window. • 8.
SuperTrak EX Series User Manual When formatting is complete, your logical disk will appear as a hard drive in the Disk Management window (above) and the My Computer window (below).
Appendix B: Upgrades • Updating SuperTrak BIOS and Firmware (page 285) • Updating WebPAM PRO (page 286) Updating SuperTrak BIOS and Firmware Follow this procedure to upgrade the BIOS and Firmware on your SuperTrak EX4650, EX8650, EX8654, EX8658, or EX16650 Controller card. The SuperTrak card must be properly installed in your PC or server in order to perform the update. See “Installing the SuperTrak Card” on page 9 for more information. Downloading BIOS and Firmware File 1.
SuperTrak EX Series User Manual Updating WebPAM PRO Follow this procedure to upgrade the WebPAM PRO Software on your PC or server. Downloading the WebPAM PRO Update File 1. Go to the Promise website http://support.promise.com/. 2. Click Downloads. 3. Click the Select Product popup menu and choose SuperTrak EX4350/ EX8650/EX8654/EX8658/EX16650. 4. Click the Select Category popup menu and choose Utility. 5. Click the GO button. The list of the current WebPAM PRO software displays.
Appendix C: Battery Backup Unit The Battery Backup Unit (BBU) maintains power to the cache on the SuperTrak EX Controller card, when a power failure occurs to the Host PC. The failure could be due to a problem with the PC’s power supply, a cessation of electrical service, or an accidental disconnection of the power cable. When power is interrupted, any data in the controller’s cache is lost.
SuperTrak EX Series User Manual Installing the BBU Warning The electronic components on the SuperTrak EX Controller cards are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the SuperTrak card or its subassemblies. Warning Before installing the BBU onto SuperTrak EX Controller card, backup any important or useful data. Failure to follow this accepted PC practice could result in data loss.
Appendix C: Battery Backup Unit Figure 2. BBU module connectors on EX4650. Other models are similar SuperTrak EX Controller Battery Assembly BBU module connector 8. From the opposite side of the SuperTrak EX Controller card, insert and snug the three screws to secure the Battery Assembly. Figure 3. Three screws secure the Battery Assembly. The EX4650 is shown. Other models are similar Back of SuperTrak EX Controller Mounting screw 1 of 3 9.
SuperTrak EX Series User Manual 10. Replace the screw holding the SuperTrak EX Controller card to the system case. 11. Attach the SAS multi-lane cables to the SuperTrak EX Controller card. 12. Replace the cover of your system. 13. Power-up the system and launch WebPAM PRO. See “Logging into WebPAM PRO” on page 107. After installation and power-up, a new battery takes several hours to charge. From that time, it should show Fully Charged. See “Viewing Battery Information” on page 142.
Appendix D: LED Backplane Connections • Schematic Diagrams (below) • Direct LED Display (page 293) • Aggregate LED Display (page 293) • Global LED Display (page 294) Schematic Diagrams To set up LED configuration for your enclosure or PC, make your backplane connections as shown below.
3.3 V 1 1 1 1 330 Ω 330 Ω 330 Ω 330 Ω 1 330 Ω 1 1 330 Ω 330 Ω 1 330 Ω 2 292 2 2 2 2 2 2 2 Fault and Activity LEDs Fault LEDs 1 3 5 7 9 11 13 15 pin pitch 2.54 mm for header 2 4 6 8 10 12 14 16 LED activity = Low SuperTrak Controller Card Backplane 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 330 Ω 330 Ω 330 Ω 330 Ω 330 Ω 330 Ω 330 Ω 330 Ω Activity LEDs Backplane 3.3 V SuperTrak EX Series User Manual Figure 2.
Appendix D: LED Backplane Connections Direct LED Display Direct LEDs, glow and blink in response to the SuperTrak’s firmware status.
SuperTrak EX Series User Manual Global LED Display Global LEDs glow in response to Logical Drive status. LED Logical Drive Status Dark System off Green Normal Amber Logical Drive Critical Red Logical Drive Offline When a Global LED glows amber or red, you must diagnose and resolve the logical drive problem in the SuperBuild BIOS or in WebPAM PRO. See “Chapter 8: Troubleshooting” on page 257.
Index block size, see stripe size 236 browser screen, blank 268 browser support for WebPAM PRO Numerics 10GBTruncate 238 2 TB limitation 237 4, 38 buzzer 104, 257 information 144 settings 143 silencing 143 testing 143 A About This Manual 1 add host 120 subsystem 120 Agent, WebPAM PRO 37, 121, C 126 airflow, PC or server 8, 268 alias controller 141 disk array 90, 91, 155 logical drive 93, 95, 155, physical drive 148 subsystem 129 Auto Rebuild enable 134 axles RAID 50 227 RAID 60 230 specify number 94,
SuperTrak EX Series User Manual CLI, cont. start 27, 179 Client/Server, WebPAM PRO 121 connection, in-band versus out-ofband 121 controller alias 141 information 86, 139 selection 85 settings 141 statistics 141 create disk array 19, 90, 151 logical drive 20, 93, 159 spare drive 97, 173 user 118 critical logical drive 253, 263, 266 disk array, cont.
Index enclosure information 145 JBOD 14, 16 polling interval 142 SGPIO 15 SuperSwap 16 third party 146, 150, 167, 176 virtual 15, 146, 150, 167, 176 VTrak 14, 147, 151, 167, 176 error block threshold setting 134 Event Frame deleting 114 refresh time 125 saving 114 viewing 113 event logs clear 102 SuperBuild 101 expansion 161, 240 ranges of 246 Extended SMTP 125 G GBTruncate 238 global spare drive 239 GRPRounding 238 H Header 111 health, subsystem 130 host add 120 delete 121 information 127 hot spare driv
SuperTrak EX Series User Manual installing, cont.
Index logical drive, cont.
SuperTrak EX Series User Manual Product Overview rebuild disk array 162 logical drive 266 settings 133 rebuild logical drive manual 266 rebuilding a disk array 255 red X 253, 261 RedHat, WebPAM PRO icon in application menu 54 Redundancy Check run on logical drive 170 scheduling 135 settings 133 refresh interval, Event Frame 125 refresh screen, WebPAM PRO 127 returning product for repair 278 revertible spare drive 164, 172, 2 R RAID choosing a RAID level 232 introduction to 219 VTrak subsystem 145 RAID l
Index save Event Frame 114 NVRAM event log 132 runtime event log 131 scheduled activities delete 137 list 135 scheduling Media Patrol 135 Redundancy Check 135 Spare Check 135 sector size defined 236 logical drive 93, 156, 159 settings background activities 133 buzzer 143 capacity coercion 142 CIM client 126 CIM server 126 controller 141 disk array 91, 158 email service 124 error block threshold 134 logical drive 95, 168 other users 116 physical drives 147, 148 reassigned block threshold spare drive automa
SuperTrak EX Series User Manual subsystem, cont.
Index view, cont. scheduled activities 135 system configuration 137 view-only user 118 virtual enclosure 15 VMware installing CLI 36 drivers 78 VTrak JBOD 14, 16, 147, 151, WebPAM PRO, cont.
SuperTrak EX Series User Manual WebPAM PRO, cont. logical drive check table 170 create 159 delete 160 info 166, 167, 177 initialize 169 locate 167, 176 Redundancy Check 170 settings 168 statistics 168 logical drive, manual rebuild WebPAM PRO, cont.