FASTTRAK TX2200, TX2300 USER MANUAL Version 3.
FastTrak TX2200, TX2300 User Manual Copyright © 2007 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology. Trademarks Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Contents Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 FastTrak TX Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 WebPAM Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FastTrak TX2200, TX2300 User Manual Chapter 4: FastBuild™ Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 FastTrak BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 View Drive Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Create a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Chapter 5: WebPAM, continued Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Logical Drive View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Create a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 JBOD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Delete a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FastTrak TX2200, TX2300 User Manual Chapter 7: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Return Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Introduction • About This Manual, below • Overview (page 2) • FastTrak TX Series (page 2) • WebPAM Software (page 3) • Key Features and Benefits (page 3) • Specifications (page 6) Thank you for purchasing Promise Technology’s FastTrak TX2200 or TX2300 RAID Controller card. About This Manual This User Manual describes how to setup, use and maintain your FastTrak TX Series RAID Controller cards.
FastTrak TX2200, TX2300 User Manual Overview The PC which you are using either already contains FastTrak TX2200 or TX2300 RAID Controller card installed by a third-party or you have acquired a FastTrak TX2200 or TX2300 retail product for your existing PC and plan to install the card yourself. • For PC owners wishing to install their TX2200 or TX2300 RAID Controller card, go to Chapter 2: Installation on page 5.
Chapter 1: Introduction WebPAM Software The Web-based Promise Array Management (WebPAM) RAID management software offers local management and monitoring of FastTrak disk arrays. Browser-based GUI provides email notification of all major events or alarms, memory cache management, logging for Windows servers, disk array maintenance, rebuild, and access to all components in disk array (server, controller, data channels, individual drives, and enclosure).
FastTrak TX2200, TX2300 User Manual Advanced Hardware Design Features Benefits Supports multiple logical disks TX2200 and TX2300 support up to 2 logical disks. Supports online logical disk expansion Add disk drives to the logical disk without affecting data availability. Supports online logical disk migration Change RAID level without affecting data availability. Utilizes FastBuild™ automenu Has “Auto Setup” option for quick and easy from the FastTrak onboard logical disk builds.
Chapter 1: Introduction Compatibility Features Benefits Complies with PCI v2.3 Local Bus standard Provides highest level of hardware compatibility. Complies with SATA Specification 1.0a Provides full compatibility with first generation Serial ATA hard drives. Complies with Serial ATA II: Provides enclosure and drive monitoring Extensions to Serial ATA 1.0a compatibility. Specification Compliant with PCI Bus Master standard.
FastTrak TX2200, TX2300 User Manual Specifications • Low-profile printed circuit board • PCI Slot 33 MHz or 66 MHz • Controller card dimensions (HWD): 2.25 x 4.75 x 0.
Chapter 2: Installation • Unpack Your FastTrak Card (below) • Install the FastTrak Card (page 8) • Install the Disk Drives (page 9) • Create Your Logical Drive (page 11) • WebPAM Installation (page 14) This Chapter is designed to quickly get your FastTrak TX Series RAID Controller card up and running. If you plan to run the WebPAM software, you must also install the driver appropriate to your operating system. See “Chapter 3: Install Drivers” on page 23.
FastTrak TX2200, TX2300 User Manual Note The FastTrak TX Series RAID Controller card is a PCI Plug-n-Play (PnP) device. No changes are necessary in the motherboard CMOS/BIOS Setup for resources or drive types in most applications. Install the FastTrak Card The FastTrak TX2200 or TX2300 Serial ATA RAID card fits into any available PCI slot on your PC's motherboard (below): • 32-bit PCI slot (must be PCI 2.2 or 2.
Chapter 2: Installation 3. Fasten the controller card bracket to the system’s frame. 4. Attach your system case’s 2- or 4-pin LED cable to the LED connector on the FastTrak card (see Install the Disk below). Install the Disk Drives Important If you wish to include your current bootable SATA drive using the Windows operating system as part of a bootable Mirrored (RAID 1) logical drive on your FastTrak card, do NOT connect the disk drive to the FastTrak yet.
FastTrak TX2200, TX2300 User Manual Individual LED Connectors Aggregate LED Connectors Port 2 / Channel 2 Port 1 / Channel 1 FastTrak TX2200 Management Connector FastTrak Controller card 2. Attach one SATA data cable to each disk drive. Then attach the other ends of the cables to the connectors on the FastTrak card (above). 3. Attach the Y-cable power splitters to your SATA disk drives.
Chapter 2: Installation Create Your Logical Drive You will now use the onboard FastBuild BIOS utility to create a logical drive with the attached drives. For an explanation of the logical drive concepts, see Chapter 6 Note You can omit this step, proceed with the WebPAM installation on page 15, then create your logical drive using WebPAM. See “Create a Logical Drive” on page 67. 1. Boot your system.
FastTrak TX2200, TX2300 User Manual 4. Press the arrow keys to highlight an logical drive number you want to define and press Enter to select it. The Define LD Menu for the logical drive number you selected will next appear (below). 5. Choose the RAID Level you want. In the Define LD Menu section, press the Spacebar to toggle through logical drive types: • RAID 0 (Stripe) • RAID 1 (Mirror) • JBOD (Single Drive) See “Introduction to RAID” on page 91 for more information. 6.
Chapter 2: Installation 7. • Fast Init erases the Master Boot Record (MBR) of the physical drives when this feature is set to ON. • Stripe Block Size. Press the Spacebar to toggle through 32 KB, 64 KB, or 128 KB. 64 KB is the default. Applies to RAID 0. Press the arrow keys to move to Disk Assignments. Press the spacebar to toggle between N and Y for each available drive. Y means this physical drive will be assigned to the logical drive.
FastTrak TX2200, TX2300 User Manual WebPAM Installation Important Install the FastTrak software drives for your operating system before installing WebPAM. See “Chapter 3: Install Drivers” on page 23 for instructions.
Chapter 2: Installation Java Runtime Environment If you are planning to use other applications that rely on JRE or JDK, always install them first before you install WebPAM. WebPAM will use the existing JRE rather than installing a second one. WebPAM will install JRE 1.4 on your system unless you already have JRE or JDK versions 1.3.0 or 1.4.
FastTrak TX2200, TX2300 User Manual 4. When the Run or Display? dialog box appears, click Run in Terminal. After several moments, the Terminal window closes and the first WebPAM PRO installation dialog box appears. WebPAM Installation for Windows and Linux, continued The first WebPAM installation dialog box appears, as shown below. 5. When the Introduction screen appears (above), click the Next button.
Chapter 2: Installation 6. When the License Agreement appears (above), click the “I accept the terms of the license agreement” option. Then click the Next button. 7. When the Choose Install Folder screen appears (above), make your selection of a folder for the WebPAM applications you are installing. The default folder is C:\Program Files\Promise\WebPAM\. If you want a different folder, type its location or click the Browse button and select a new location.
FastTrak TX2200, TX2300 User Manual If you change your mind and want the default location, click on the Back button, then the Next button. Click the Next button when you are finished. 8. When the SSL Security Options screen appears (above), you can check External Security. An explanation follows. External SSL Security – Applies security to all connections involving the Internet or outside your company firewall. Security options are invisible to authorized users.
Chapter 2: Installation 9. When the Select Options screen appears (above), you have the option of choosing Local Monitoring Only. • If you check this option, you can only log into WebPAM from the Host PC. You cannot log into WebPAM over a network. • If you do not check this option, you can log into WebPAM from the Host PC or over a network. To continue, click the Next button.
FastTrak TX2200, TX2300 User Manual 10. When the Ready to Install screen appears (above), click the Install button. 11. When the Install Complete screen appears (above), the installation process is finished. Click the Finish button to go to the Promise Registration website.
Chapter 2: Installation Important Registration of your FastTrak and WebPAM provides useful information that helps Promise Technologies to offer better products and support. Please take a few minutes to register. Thanks! This completes the WebPAM installation. Go to“Chapter 5: WebPAM” on page 43 for information about using WebPAM.
FastTrak TX2200, TX2300 User Manual 22
Chapter 3: Install Drivers • Make a Driver Installation Diskette, page 24 • Windows Server 2003 • • • New, page 25 • Existing, page 26 • Confirm, page 26 Windows XP • New, page 27 • Existing, page 28 • Confirm, page 28 Windows 2000 • New, page 29 • Existing, page 30 • Confirm, page 30 Following are driver installation procedures for the Windows operating systems that support the FastTrak TX Series RAID Controller card. The FastTrak drivers for Windows are included on the CD.
FastTrak TX2200, TX2300 User Manual Make an Installation Floppy Diskette This procedure requires one write-enabled blank 3.5-inch diskette. 1. Place your blank diskette in the appropriate drive. 2. Insert the Promise CD into your CD-ROM drive. The display screen should open automatically. If the display screen does not open, click on MyComputer > CD Drive D: and double-click on the Launch.exe icon. 3. Click on the Windows Driver button. The Disk Copy Utility opens. 4.
Chapter 3: Install Drivers Windows Server 2003 New Installation The following details the installation of the FastTrak TX Series RAID Controller drivers while installing Windows Server 2003. 1. Start the installation: • Floppy Install: Boot the computer with the Windows Server 2003 installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2.
FastTrak TX2200, TX2300 User Manual Existing Installation After installing the FastTrak TX Series RAID Controller card and rebooting your system, Windows Server 2003 setup will show a “Found New Hardware” dialog box. Under Windows 2003, “RAID Controller” will be displayed. 1. Insert the FastTrak driver diskette into the A:\ drive. 2. Choose Install the software automatically and press the Enter key. 3.
Chapter 3: Install Drivers Windows XP New Installation The following details the installation of the FastTrak TX Series RAID Controller drivers while installing Windows XP. 1. Start the installation: • Floppy Install: Boot the computer with the Windows XP installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2.
FastTrak TX2200, TX2300 User Manual Existing Installation After installing the FastTrak TX Series RAID Controller card and rebooting your system, Windows XP setup will show a “Found New Hardware” dialog box. 1. Insert the FastTrak driver diskette into the A:\ drive. 2. Choose Install the software automatically and press the Enter key. 3. Choose Windows Promise FastTrak TX [2200, 2300] (tm) Controller from the list that appears on screen, and then press the Enter key. 4.
Chapter 3: Install Drivers Windows 2000 New Installation The following details the installation of the FastTrak TX Series RAID Controller drivers while installing Windows 2000. 1. Start the installation: • Floppy Install: Boot the computer with the Windows 2000 installation diskettes. • CD-ROM Install: Boot from the CD-ROM. Press F6 after the message “Press F6 if you need to install third party SCSI or RAID driver” appears. 2.
FastTrak TX2200, TX2300 User Manual Existing Installation After installing the FastTrak TX Series RAID Controller card and rebooting your system, Windows 2000 setup will show a “New Hardware Found” dialog box. Under Windows 2000, “PCI Mass Storage Controller” will be displayed. 1. Choose Add New Hardware Wizard from the list, and then press Enter. 2. Choose Add/Troubleshoot a device and click Next. The new hardware wizard will show device list 3. Choose Mass Storage controller and click Next.
Chapter 4: FastBuild™ Utility • FastTrak BIOS (below) • Delete Logical Drive (page 39) • Main Menu (page 32) • Controller Configuration (page 41) • View Drive Assignments (page 33) • Logical Drive Problems (page 42) • Create a Logical Drive (page 34) FastTrak BIOS The FastTrak BIOS is a built-in component of the FastTrak TX Series RAID Controller card. When the FastTrak BIOS loads during bootup, it displays pertinent information about the RAID logical drives that it finds.
FastTrak TX2200, TX2300 User Manual Offline – The logical drive is no longer operational and the FastBuild utility cannot rebuild it. You must identify and replace the failed drive(s). Then you can create a new logical drive and copy your data to it from the last tape backup or other device. For RAID 1, both disk drives in the logical drive have failed. For a RAID 0 or JBOD, one disk drive has failed.
Chapter 4: FastBuild™ Utility View Drive Assignments From the Main Menu screen, press 1 to see the View Drive Assignments screen (below). This screen reports physical (disk) drive assignments and provides the following information: Channel: ID – Shows the FastTrak Controller channel ID (1 and 2) to which a particular disk drive is attached. Drive Model – Identifies the manufacturer, model, and model number (if applicable) of each disk drive.
FastTrak TX2200, TX2300 User Manual Create a Logical Drive To a create a RAID 1 logical drive using the Create and Duplicate option, see “Create a Logical Drive: Create and Duplicate Option” on page 36. To create all other logical drives: 1. From the Main Menu screen, press 2 to display the Define LD Menu (below). 2. Press the arrow keys to highlight an logical drive number you want to define and press Enter to select it.
Chapter 4: FastBuild™ Utility See “Introduction to RAID” on page 91 for more information. 4. 5. Press the arrow keys to move to the next option. Option choices depend on the RAID Level you selected. • Fast Init erases the Master Boot Record (MBR) of the disk drives when this feature is set to ON. • Stripe Block Size. Press the Spacebar to toggle through 32 KB, 64 KB, or 128 KB. 64 KB is the default. Applies to RAID 0. Press the arrow keys to move to Disk Assignments.
FastTrak TX2200, TX2300 User Manual When the logical drive is created, the Define LD Menu displays with the new logical drive. Create a Logical Drive: Create and Duplicate Option The Create and Duplicate option is for RAID 1 logical drive where you want to copy the content of one of the disk drives to make a mirror of the content on the other drive. 1. From the Main Menu screen, press 2 to display the Define LD Menu (below). 2.
Chapter 4: FastBuild™ Utility The Define LD Menu for the logical drive number you selected will next appear (below). 3. In the Define LD Menu section, under RAID Mode, press the Spacebar to toggle to RAID 1. 4. Press the arrow keys to move to the Fast Init option, then press the Spacebar to toggle to OFF. 5. Press the arrow keys to move to Disk Assignments. Press the spacebar to toggle to Y for both drives. 6. Press Ctrl-Y to save your logical drive configuration.
FastTrak TX2200, TX2300 User Manual The Source Disk Selection screen displays: Caution Be sure you select the drive with the data as the source disk. If you select the wrong drive, all of your data will be lost. 8. In the Source Disk Selection screen, press the arrow keys to highlight the source disk and press Enter. The following message displays:. 9. Press Y to create a RAID 1 logical drive creation using the Create and Duplicate option. The following message displays:.
Chapter 4: FastBuild™ Utility When the logical drive is created, the Define LD Menu displays with the new logical drive. Delete Logical Drive Caution Deletion of an existing logical drive will result in the loss of all data saved on the logical drive. Record all logical drive information, including RAID level, disk members, stripe block size and gigabyte boundary, in case you wish to undo a deletion.
FastTrak TX2200, TX2300 User Manual 2. Highlight the logical drive you wish to delete and press the Del key or Alt-D. The Delete LD Menu for the selected logical drive appears (below). 3. Press Ctrl-Y to confirm and complete logical drive deletion. The screen returns to the Delete LD Menu. Press Esc to return to the Main Menu.
Chapter 4: FastBuild™ Utility Controller Configuration From the Main Menu screen, press 4 to display the Controller Configuration Options screen (below).
FastTrak TX2200, TX2300 User Manual Logical Drive Problems While disk drives are highly reliable, on occasion a disk drive can fail. Faulttolerant (RAID 1) logical drives go Critical when a disk drive fails. Non-faulttolerant logical drives (RAID 0) and JBOD go Offline when a disk drive fails. When you boot your system, the FastTrak BIOS screen informs you if there is a critical or offline logical drive.
Chapter 5: WebPAM • Log-in to WebPAM (page 43) • Controller (page 56) • Log-out of WebPAM (page 45) • Physical Drives (page 60) • User Management (page 45) • Logical Drives (page 67) • Host Management (page 53) • Enclosures (page 88) • Utility Configuration (page 54) • Spare Drives (page 90) • FastTrak (page 55) WebPAM is a RAID management software application. If you have not installed WebPAM on your PC, see “WebPAM Installation” on page 14.
FastTrak TX2200, TX2300 User Manual Note that the IP address shown above applies to a log-in at the Host PC. When you log in over a network, you will enter the Host PC’s actual IP address. When the opening screen appears (above): 1. Type admin in the Login ID field. 2. Type admin in the Password field. 3. Click the Sign in button. This is the default login for the Administrator. Each user will have their own Login ID (the User ID) and password.
Chapter 5: WebPAM Log-out of WebPAM There are two ways to log out of WebPAM PRO: • Close your browser window • Click Logout on the WebPAM banner (below) After logging out, you must enter your user name and password to log in again. Clicking Logout brings you back to the Login Screen.
FastTrak TX2200, TX2300 User Manual This will be the User’s login name. 4. Type the user’s display name into the Display Name field. This could be the User’s actual name. 5. Type a password into the Password field. Use up to 8 letters and numbers but no spaces or other characters. 6. Type the same password into the Retype Password field. 7. If you plan to set up Event Notification, type the user’s email address in the Email field. 8.
Chapter 5: WebPAM The image above was shortened to fit into the available space. 4. Check the boxes of the notification events that you want to have reported to you via email and popup messages. To select events by their severity, check one of the four Select Events boxes at the top of the window. See the table on the next page. 5. Click on the Submit button.
FastTrak TX2200, TX2300 User Manual Event Notification Severity Levels Information Events Disk Plugged In Disk BSL Update Disk BSL Cleared Disk Error Fixed Disk Patrol Progress Disk Media Patrol Started Disk Media Patrol Completed Disk Media Patrol Paused Disk Media Patrol Resumed Disk Media Patrol Aborted Array Online Array Created Array Deleted Synchronization Started Synchronization Completed Synchronization Paused Synchronization Resumed Synchronization Aborted Synchronization Progress Synchronization
Chapter 5: WebPAM Delete a User 1. In Tree View, click on the User Management 2. Click on the Delete tab. icon. 3. Check the box to the left of the user you want to delete. 4. Click the Delete button. 5. In the Confirmation box, click the OK button. Change a User’s Password In WebPAM, each user can change his/her own password. To change a user’s password: 1. Log into WebPAM under the User name. 2. Click on your User ID link. 3. Click on the Settings tab.
FastTrak TX2200, TX2300 User Manual 4. Type a new password in the New Password field. 5. Retype the new password in the Retype Password field. 6. Click the Submit button. Important If a user forgets his/her password, the Administrator must delete that User and create a new User, as described above. Change a User’s Email Address In WebPAM, each user can change his/her own email address or the Administrator can do it. To change a user’s email address: 1.
Chapter 5: WebPAM 3. Type a new email address in the Email field. 4. Click the Submit button. Change a User’s Access Rights In WebPAM, the Administrator can change a user’s access rights. To change a user’s access rights: 1. Log in as the Administrator. 2. Click on the User ID link for the user whose access rights will change. 3. Click on the Settings tab.
FastTrak TX2200, TX2300 User Manual 4. Under Host User Rights, check the boxes to select rights for this user. Right Meaning Creation Permission to create a logical drive and a spare drive Deletion Permission to delete a logical drive and a spare drive Maintenance Permission to migrate, rebuild and synchronize a logical drive; to run Media Patrol on a disk drive; make controller and disk drive settings Notification Permission to receive notification of events affecting the logical drive 5.
Chapter 5: WebPAM Host Management This function provides information only. There are no user settings. To access Host Management: 1. Under Administrative Tools in Tree View, click on the Host Management icon. 2. Under Host List, click on the link to the host you want to see. The Host IP address is always 127.0.0.1. If you log in over a network, the actual IP address of the PC or server with the FastTrak card is shown. The Information tab displays with information about the Host PC.
FastTrak TX2200, TX2300 User Manual Utility Configuration Use this function to make email settings for WebPAM and also to set the refresh interval for the Event Frame. 1. Under Administrative Tools in Tree View, click on the Utility Configuration icon. 2. Enter the Sender’s address in the Email Sender field. Be sure the sender has an account in your email system. See your IT administrator. 3. Enter your email server in the Email Server field. 4. Keep or change the Email Subject line. 5.
Chapter 5: WebPAM FastTrak The FastTrak–Information tab displays a photograph of the FastTrak TX Series RAID Controller card installed in your system. WebPAM will display the FastTrak controller installed in your system. To display this screen in Management View, click on the FastTrak Tree View. icon in If you have multiple FastTrak controller cards in the same system, they will appear under the FastTrak icon as Controller 1, Controller 2, and so on.
FastTrak TX2200, TX2300 User Manual Controller • Controller Information (below) • Controller Settings (page 57) • Controller Schedule (page 58) • Controller Lock (page 59) The term Controller refers to the device that controls your RAID. To access the controller, click on the Controller icon in Tree View. Controller Information The Information tab displays with information about the controller. • Product Name – The Promise product name for this controller.
Chapter 5: WebPAM Controller Settings Click on the Settings tab to access controller settings. • Rates – Allocates system resources between the background process (such as Rebuild, Media Patrol, Expansion/Migration, Initialization and Synchronization) and the data read/write activity. A High setting assigns most of the system resources to background processes. The process will finished sooner but read/write requests are handled slower.
FastTrak TX2200, TX2300 User Manual Choose an interval from the dropdown menu. The range is 0 to 120 seconds. A setting of 0 seconds disables the polling function. Controller Schedule Click on the Schedule tab to access scheduled background processes (such as Rebuild, Media Patrol, Expansion/Migration, Initialization and Synchronization). To access or schedule a Rebuild, Expansion, Migration, Initialization or Synchronization, click on the Logical Drive appropriate tab in Management View.
Chapter 5: WebPAM 1. Go to its function tab under the Physical Drive icon. 2. Under Schedule, click the Disable option. icon or Logical Drive Controller Lock The Lock tab displays lock status and enables you to lock or unlock a subsystem controller. The locking mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to access the logical drives under this controller. To lock the Controller on the Host PC: 1.
FastTrak TX2200, TX2300 User Manual Physical Drives • Physical Drive View (below) • Media Patrol Schedule (page 60) • Physical Drive Information (page 62) • Physical Drive Settings (page 63) • • Physical Drive Media Patrol (page 63) • Physical Drive Bad Sector Log (page 65) Locate a Physical Drive (page 66) Physical Drive View To access Physical Drive View, click on the Physical Drive View icon in Tree View.
Chapter 5: WebPAM Patrol encounters a suspect sector, it will attempt to regenerate the data and write to the suspect sector. If the write operation is successful, Media Patrol continues checking other sectors. If the write operation fails, Media Patrol reports the error to your PC's system log and to the physical drive's Bad Sector Log (see page 65). This action triggers a BSL update message and an email message if you enabled that notification option (see page 46). To schedule Media Patrol: 1.
FastTrak TX2200, TX2300 User Manual Physical Drive Information To access information about a physical drive: 1. Click on the Physical Drive View 2. Click on the Physical Drive icon in Tree View. icon. The information tab displays the following information: • Drive Model – The physical (disk) drive manufacturer’s model name or number. • Serial Number – The serial number of this physical drive. • Firmware Version – The version number of the firmware on this physical (disk) drive.
Chapter 5: WebPAM • Ultra DMA Mode – The UDMA mode in which this physical drive currently operates. • S.M.A.R.T. Status – SMART, an acronym for Self-Monitoring Analysis and Reporting Technology, is a feature of the physical drive’s software. When this feature is supported, the drive will pass SMART information to the FastTrak controller when it polls the physical drives. • Write Cache Status – Indicates whether the physical drive’s write cache is Enabled or Disabled.
FastTrak TX2200, TX2300 User Manual Unlike Synchronization and Redundancy Check, Media Patrol is concerned with the condition of the media itself, not the data recorded on the media. If Media Patrol encounters a suspect sector, it will attempt to regenerate the data and write to the suspect sector. If the write operation is successful, Media Patrol continues checking other sectors.
Chapter 5: WebPAM 5. Click on the by Day, by Week or by Month option. From the dropdown menus, select a start time and a day of the Week or Month, if applicable. Start time is based on a 24-hour clock. 6. Click the Schedule button. To cancel the scheduled Media Patrol operation: 1. Click on the Physical Drive View icon in Tree View. 2. Click on the Physical Drive 3. Click on the Media Patrol tab in Management View. icon. 4. Click the Disable option.
FastTrak TX2200, TX2300 User Manual Backup your data, replace the physical drive, create a new logical drive and copy your data to it. See “Logical Drive Rebuild” on page 77 and “Logical Drive Critical / Offline” on page 84. See the SuperSwap User Manual for more information about replacing a physical drive. Locate a Physical Drive When it becomes necessary to access a physical drive installed in a SuperSwap enclosure, this function will help you identify the physical drive you want.
Chapter 5: WebPAM Logical Drives • Logical Drive View (below) • Create a Logical Drive (page 67) • JBOD (page 71) • Delete a Logical Drive (page 72) • Logical Drive Information (page 72) • Logical Drive Settings (page 73) • Logical Drive Migration and Expansion (page 74) • Logical Drive Rebuild (page 77) • Synchronize/Redundancy Check All Logical Drives (page 79) • Logical Drive Synchronization/ Redundancy Check (page 81) • Logical Drive Initialization (page 83) • Logical Drive Activ
FastTrak TX2200, TX2300 User Manual 3. Select the option button beside the RAID level you want for your logical drive. WebPAM displays the RAID levels you can use with the available physical (disk) drives. You can also select JBOD on this screen. See “Choosing a RAID Level” on page 94 for information about the advantages and requirements of the available RAID levels and JBOD. 4.
Chapter 5: WebPAM 6. If you want to create a logical drive with unused capacity, enter the assigned (used) capacity in the Logical Drive Size field. To use the maximum capacity, check the Use Maximum Capacity box. 7. Click on the physical drives to select them. Available drives have a black frame. Selected drives have a red frame. 8. Click the Next button. If you selected JBOD, click the Finish button on the Select Drives screen. This completes the creation process for JBOD. 9.
FastTrak TX2200, TX2300 User Manual 11. For RAID 0 logical drives, select a Stripe Block Size of 32 KB, 64 KB, or 128 KB. 64 KB is the default. See “Stripe Block Size” on page 96 for more information. 12. Select an Initialization policy from the dropdown menu. • Fast Initialization – Erases the Master Boot Record (MBR) of the physical drives being added to the logical drive. • Full Initialization – Erases all sectors of the physical drives being added to the logical drive. • None – No initialization.
Chapter 5: WebPAM Click on the Logical Drive logical drive. Icon to see all of the information about your new Before you can use your new logical drive, you must partition and format the logical drive using your PC’s operating system. See “Appendix A: Partition and Format” on page 113 for more information. JBOD In WebPAM, JBOD is created, managed and deleted the same as a logical drive. You can also use the FastBuild utility for this purpose.
FastTrak TX2200, TX2300 User Manual If you attach a physical drive that was initialized using Windows disk management, that drive will be automatically recognized as a JBOD by the FastTrak controller and WebPAM. Delete a Logical Drive Warning When you delete a logical drive, you delete all data on the logical drive. Be sure to backup any important data before you delete a logical drive! To delete a logical drive: 1. Click on the Logical Drive View 2. Select the Delete tab. icon. 3.
Chapter 5: WebPAM From this screen, you can click on the links to access the Settings, Drive Mapping, Migration, Rebuild, Synchronization, Initialization and Activation features. The features that apply to this logical drive have blue tabs. Features that do not apply have grayed tabs. Logical Drive Settings Logical Drive Settings allows you to assign a name to a logical drive and to change its controller cache settings. To access logical drive settings: 1.
FastTrak TX2200, TX2300 User Manual Logical Drive Migration and Expansion The Logical Drive–Migration tab enables you to migrate or expand a logical drive. Migration is the process of changing the RAID level of an existing logical drive. Expansion is the process of adding more physical drives to a logical drive while keeping the same RAID level. The Migration feature applies to certain combinations of RAID level and number of physical drives, as described in the table below.
Chapter 5: WebPAM 4. Click on the free physical drive to select it. Available drives have a black frame. Selected drives have a red frame. 5. Click the Start Now button. You can monitor Migration or Expansion progress on the Logical Drive Migration tab. Click the respective buttons to pause and resume the Migration. Scheduled To schedule a Migration or Expansion: 1. Click on the Logical Drive View icon in Tree View. 2. Click on the Logical Drive expand. 3.
FastTrak TX2200, TX2300 User Manual 4. Click on the free physical drive to select it. Available drives have a black frame. Selected drives have a red frame. 5. Click on the Enable option. 6. From the dropdown menus, select a start time. Start time is based on a 24-hour clock. 7. Click in Start At field to display a popup calendar. 8. Click on the start date in the calendar or enter a date manually. 9. Click the Schedule button.
Chapter 5: WebPAM Logical Drive Rebuild Rebuild refers to the process of repairing a logical drive by reconstruction the data on one of its physical drives.This feature only RAID 1 logical drives. You can set up a Rebuild to: • Begin immediately (on demand) • Schedule a Rebuild for a time when there is less demand on the RAID system • Begin automatically when you replace the failed physical drive On Demand To rebuild a logical drive: 1. Click on the Logical Drive View icon in Tree View. 2.
FastTrak TX2200, TX2300 User Manual Click the respective buttons to pause and resume the Rebuild. Click the Abort button to stop the Rebuild. After an abort, click the Restart button to start the Rebuild from the beginning (zero percent). Scheduled To schedule a Rebuild: 1. Click on the Logical Drive View icon in Tree View. 2. Click on the Logical Drive 3. Click on the Rebuild tab in Management View. icon of the logical drive you want to rebuild. 4. Select the physical drive you want to rebuild.
Chapter 5: WebPAM 3. Click on the Rebuild tab in Management View. 4. Click on the Disable option. Automatic Rebuild Automatic rebuilding of a logical drive is possible under the following conditions: • The logical drive is a RAID 1. See “Create a Logical Drive” on page 67. • You have replaced the failed physical (disk) drive with a new one. • Automatic Rebuild Status is enabled in the Controller Settings. See “Controller Settings” on page 57.
FastTrak TX2200, TX2300 User Manual 3. In the Policy dropdown menu, select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies. 4. Click on the Enable option. 5. Click on the by Day, by Week or by Month option. 6. From the dropdown menus, select a start time and a day of the Week or Month, if applicable. Start time is based on a 24-hour clock. 7. Click the Schedule button. If you want to cancel the scheduled Synchronization, do the following: 1.
Chapter 5: WebPAM Logical Drive Synchronization/Redundancy Check Synchronization refers to an automated process of checking and correcting data and parity. Unlike a Rebuild, Synchronization is a maintenance operation. You can also synchronize all logical drives at the same time, see page 79. Redundancy Check is an automated process of checking data and parity but it only reports and does not correct, any inconsistencies that it finds. Synchronization and Redundancy Check apply to RAID 1 logical drives.
FastTrak TX2200, TX2300 User Manual You can monitor Migration progress on the Logical Drive Migration tab. Click the respective buttons to pause, resume or abort the Synchronization or Redundancy Check. Scheduled To schedule a Synchronization or Redundancy Check: 1. Click on the Logical Drive View icon in Tree View. 2. Click on the Logical Drive synchronize. 3. Click on the Synchronization tab in Management View. 4.
Chapter 5: WebPAM 3. Click on the Synchronization tab in Management View. 4. Click on the Disable option. Logical Drive Initialization When logical drive is first created, you can select one of three choices for initialization: • Quick Initialization – Erases the reserve and master boot sectors of the physical drives being added to the logical drive. • Full Initialization – Erases all sectors of the physical drives being added to the logical drive. • None – No initialization.
FastTrak TX2200, TX2300 User Manual To activate an offline RAID 1 logical drive: 1. Click on the Logical Drive View 2. Click on the Logical Drive 3. Click on the Activation tab in Management View. 4. icon in Tree View. icon of the offline logical drive. Click the Activation button. The logical drive converts to Critical status. You can now rebuild the logical drive. See “Logical Drive Rebuild” on page 77.
Chapter 5: WebPAM When a Disk Drive Fails The following will occur when a physical drive fails or goes offline: • The FastTrak Controller’s audible alarm sounds (if the alarm is enabled). • The SuperSwap Status LED changes from green to red. • WebPAM displays a message in the upper right corner of the Host PC’s monitor screen. This message appears even if your browser is closed. • WebPAM displays a popup message. • WebPAM sends you an email message (if Event Notification is enabled).
FastTrak TX2200, TX2300 User Manual 2. Replace the failed physical drive. 3. Rebuild your logical drive. Identify the Failed Physical Drive Click on the Physical Drive View icon in the WebPAM user interface. Look for a missing physical drive. A drive that used to be present but is suddenly absent is the failed disk drive. No drive on Port 2 Port 1 In this example, there were four disk drives connected to the FastTrak Controller. Notice that there is no drive on Port 2. This is the failed drive.
Chapter 5: WebPAM 4. Select the physical drive you just replaced. 5. Click the Start Now button. You can monitor Rebuild progress on the Logical Drive Rebuild tab. Click the respective buttons to pause and resume the Rebuild. When the Rebuild is finished, your logical drive will be Functional again.
FastTrak TX2200, TX2300 User Manual Enclosures Enclosure View Enclosure View provides a list of all enclosures currently on the Host PC. To access Enclosure View, click on the Logical Drive View icon in Tree View. From this window, you can click on the links to access information and functions of individual Enclosures. Enclosure To access information about an Enclosure: 1. Click on the Enclosure View 2. Click on the Enclosure icon in Tree View. icon.
Chapter 5: WebPAM The information tab displays the following information: • Enclosure Type – The manufacturer’s model name or number. • Fan Speed – The RPM of the enclosure’s cooling fans. • Temperature – The internal temperature of the enclosure. Each reading reflects a separate measurement. • Power Status – The voltages supplied by the enclosure’s 12V and 5V systems. The Fan, Temperature and Power icons change color when an error is indicated, as shown below.
FastTrak TX2200, TX2300 User Manual Spare Drives A spare drive is a physical drive designated to function as a hot spare drive. This feature is not applicable to FastTrak TX200 or TX2300 because these controllers only support two physical drives.
Chapter 6: Technology • About FastTrak, below • Introduction to RAID, below • Choosing a RAID Level (page 94) • Other Logical Drive Features (page 96) About FastTrak FastTrak TX Series RAID controller card features concurrent data channel operation and onboard BIOS. The channels on the FastTrak card support concurrent operation that allows for overlapped I/O under multi-tasking operating systems and sharing the workload between multiple drives.
FastTrak TX2200, TX2300 User Manual RAID 0 – Stripe When a logical drive is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the logical drive. Identical drives are recommended for performance as well as data storage efficiency.
Chapter 6: Technology RAID 1 – Mirror When a logical drive is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner. Whichever drive is not busy and is positioned closer to the data will be accessed first. With RAID 1, if one disk drive fails or has errors, the other mirrored disk drive continues to function.
FastTrak TX2200, TX2300 User Manual JBOD – Single Drive An alternative to RAID, JBOD capacity is equal to the size of the disk drive itself. JBOD appears in the User Interface as one individual drive. There are no performance or fault-tolerance features. When one disk fails, all data on that disk is lost. The other disks are unaffected. Disk Drive Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your FastTrak logical drive.
Chapter 6: Technology RAID 1 Advantages Disadvantages Simplest RAID storage subsystem design Very high disk overhead - uses only 50% of total capacity Can increase read performance by processing data requests in parallel since the same data resides on two different drives Recommended Applications for RAID 1 • Accounting • Payroll • Financial • Any application requiring very high availability JBOD Advantages Disadvantages Enables you to manage a large number An alternative to RAID without any
FastTrak TX2200, TX2300 User Manual Other Logical Drive Features Stripe Block Size The stripe block size value can be set to 32 KB, 64 KB, and 128 KB. 64 KB is the default. This selection will directly affect performance. There are two issues to consider when selecting the stripe block size. • Choose a stripe block size equal to or smaller than the smallest cache buffer found on any physical drive in your logical drive.
Chapter 6: Technology See “Logical Drive Migration and Expansion” on page 74. Expansion takes place on an existing Functional logical drive without disturbing the existing data. While the logical drive is expanding, you can access the data as before. When expansion is complete, your logical drive will have a larger capacity. The following table lists the Expansion option supported by FastTrak TX Series.
FastTrak TX2200, TX2300 User Manual JBOD Migration is not available for JBOD. Delete the JBOD to make it an unassigned physical drive. See “Delete a Logical Drive” on page 72. Then you can create a RAID 1 logical drive with two unassigned physical drives. See “Create a Logical Drive” on page 67. Caution Before you begin a RAID Level Migration, always back up your important data.
Chapter 7: Support • Frequently Asked Questions • Pre-Installation, below • Motherboard Issues (page 100) • System CMOS Issues (page 100) • Drive Issues (page 101) • Operating System-Related Issues (page 103) • Installation Issues (page 104) • Post-Installation (page 105) • Performance Tips (page 105) • Contact Technical Support, page 106 • Limited Warranty, page 109 • Return Product for Repair, page 111 Frequently Asked Questions This section lists frequently asked questions and othe
FastTrak TX2200, TX2300 User Manual allows you to control the assignment of these resources, you may be able to remedy the problem by: • Changing the IRQ assignments to the PCI slots in the motherboard BIOS during boot up. • Reset the configuration data in your CMOS. This is usually an option in the PnP section of your CMOS. • Otherwise, switch the FastTrak card to a different PCI slot.
Chapter 7: Support Drive Issues Can I add a drive to a FastTrak disk array via hot-swap and dynamically adjust the disk array size? Yes. The FastTrak TX Series supports dynamically adjustable RAID size and RAID level. See “Logical Drive Migration and Expansion” on page 74. Do the disk drives on the FastTrak have to be the same size? The disk drives connected to the FastTrak TX Series do not have to be the same size.
FastTrak TX2200, TX2300 User Manual What system BIOS setup settings do I use for the drives on the FastTrak? None. The drives on the FastTrak TX Series are supported by the FastTrak BIOS and/or OS drivers, not by your system BIOS. How do I partition/format my FastTrak disk array? The FastTrak TX Series represents the disk array as a single disk drive to your system. Therefore, anything that you can do to a single disk drive you can do to a FastTrak disk array.
Chapter 7: Support The disk array constantly goes critical or offline during reboot. This condition may occur when the Master Boot Record (MBR) of one of the drives has become corrupt or bad. Removing (erasing) the MBR will remedy any issue related directly to a bad MBR. Warning Before removing the MBR of the drive(s), backup any existing data. Removal of the MBR of any disk drive permanently deletes all existing data on the drive. To erase the MBR, follow these steps: 1.
FastTrak TX2200, TX2300 User Manual controller that loads the original Master Boot Record (MBR) and then has a problem translating it or the Operating System boot record. Promise recommends a clean install of the Operating System. This action restores the MBR and OS boot record. This action requires partitioning and formatting the drive. Promise Windows driver does not appear in Device Manager Windows may already be listing the controller under Other Devices instead of the Hard disk controllers section.
Chapter 7: Support How can I change the boot sequence between a PCI SCSI card and the FastTrak disk array? Since all PCI devices are PnP, it is difficult to determine which device is addressed first. Some newer motherboard BIOSes have advanced options that identify devices and allow you to select which device will be assigned resources first.
FastTrak TX2200, TX2300 User Manual Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Chapter 7: Support Germany E-mail Support e-Support On-Line Fax Technical Support +49 (0) 2 31 56 76 48 - 29 Attn: Technical Support Phone Technical Support +49 (0) 2 31 56 76 48 - 10 If you wish to write us for support: Promise Technology Germany Europaplatz 9 44269 Dortmund, Germany E-mail Support e-Support On-Line Fax Support 0039 06 367 12400 Attn: Technical Support Phone Support 0039 06 367 12626 If you wish to write us for support: Promise Technology Italy Piazza del Popolo 18 00187 Ro
FastTrak TX2200, TX2300 User Manual China E-mail Support e-Support On-Line Fax Support +86-10-8857-8015 Attn: Technical Support Phone Support +86-10-8857-8085/8095 If you wish to write us for support: Promise Technology China Room 1205, Tower C Webok Time Center, No.
Chapter 7: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in material and workmanship under normal use and service.
FastTrak TX2200, TX2300 User Manual No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: a) replace the product with a conforming unit of the same or superior product; b) repair the product.
Chapter 7: Support Return Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Product model and serial number (required) • Return shipping address • Daytime phone number • Description of the problem • Copy of the original purchase invoice The technician will assist you in determining whether the product req
FastTrak TX2200, TX2300 User Manual You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.
Appendix A: Partition and Format In order for your operating system to recognize and work with the disk drives attached to your FastTrak TX Series RAID controller card, the drives must be partitioned and formatted.
FastTrak TX2200, TX2300 User Manual 3. Click the Next button to start the Wizard. 4. In the following windows, select Disk 1 to Initialize. Do not select any disks to Convert. Click the Finish button to Initialize the disk array. 5. Right-click on the Unallocated portion of Disk 1 and select New Partition... from the popup menu. The New Partition Wizard appears.
Appendix A: Partition and Format 6. Click the Next button to start the wizard. 7. In the following windows, do the following actions. Click Next to move to the next window. 8.
FastTrak TX2200, TX2300 User Manual When formatting is complete, your disk array will appear as a hard drive in the Disk Management window (above) and the My Computer window (below).
Appendix B: Upgrades • BIOS and Firmware Upgrade (page 117) • Software Driver Upgrade (page 119) • WebPAM Upgrade (page 122) BIOS and Firmware Upgrade Follow this procedure to upgrade the BIOS and Firmware on your FastTrak TX Series Controller card. The FastTrak card must be properly installed in your PC or server in order to perform the upgrade. See “Install the FastTrak Card” on page 8 for more information.
FastTrak TX2200, TX2300 User Manual Step 3: Install the BIOS Package Cautions • Before you begin, backup any important or useful data. • Do NOT skip any steps in the procedure. • Do NOT power off your PC during the procedure. 1. Boot your PC from the DOS-bootable diskette. 2. When the A:\> prompt appears, remove the DOS-bootable diskette and insert the FastTrak Upgrade diskette. 3.
Appendix B: Upgrades Software Driver Upgrade Follow this procedure to upgrade the FastTrak software drivers on your PC or server. Step 1: Preparation You need one blank, formatted diskette to perform this procedure. Step 2: Download Driver Files 1. Go to the Promise website www.promise.com/support. 2. Click on Downloads. 3. Click on the Select Product popup menu and choose Windows Promise FastTrak TX2200 or TX2300 depending on which FastTrak controller you have. 4.
FastTrak TX2200, TX2300 User Manual Step 3: Install the Software Drivers Windows Server 2003, XP and 2000 1. Insert the FastTrak Driver diskette in the A: drive. 2. In the Start Menu, go to Settings > Control Panel. Double-click on the System icon. Click on the Hardware tab. Click on the Device Manager button. 3. At the Device Manager, click on the “+” icon to the left of SCSI and RAID Controllers to expand the list. 4.
Appendix B: Upgrades SuSE Linux ES 9.0 1. Insert FastTrak Driver diskette into the floppy drive. 2. Log in as root. 3. Run mount /dev/fd0 /media/floppy. 4. Run cd /media/floppy. 5. Run ./install. 6. Run cd; umount /media/floppy. 7. Remove the FastTrak Driver diskette. 8. Run reboot to restart the system.
FastTrak TX2200, TX2300 User Manual WebPAM Upgrade Follow this procedure to upgrade the WebPAM Software on your PC or server. Step 1: Download the WebPAM File 1. Go to the Promise website www.promise.com/support. 2. Click on Downloads. 3. Click on the Select Product popup menu and choose FastTrak TX2200 or TX2300. 4. Click on the Select Category popup menu and choose Utility. 5. Click the GO button. The list of the current WebPAM software displays.
