user manual

Tsunami MP.11 Installation and Management
SETUP AND CONFIGURATION
The following issues relate to setup and configuration problems.
Lost the MP.11 Password
If you lost your password, you must reset the MP.11 to the default settings. See “Hard Reset to
Factory Default” on page 68. The default password is public.
If you record your password, keep it in a safe place.
The MP.11 Responds Slowly
If the MP.11 takes a long time to become available, it could mean that:
▪ No DHCP server is available.
▪ The IP address of the MP.11 is already in use.
Verify that the IP address is assigned only to the MP.11. Do this by switching off the MP.11 and
then pinging the IP address. If there is a response to the ping, another device in the network is
using the same IP address. If the MP.11 uses a static IP address, switching to DHCP mode could
remedy this problem. Also see “Dynamic IP Address with DHCP” on page 19.
▪ There is too much network traffic.
Web Interface Does Not Work
If you cannot connect to the MP.11 through the network:
1. Connect a computer to the serial port of the MP.11 and check the SNMP table. The SNMP table
can restrict telnet or HTTP access. For more information, see “Serial Port” on page 22.
2. Open a command prompt window and type:
ping <ip address MP.11> (for example ping 10.0.0.1)
If the MP.11 does not respond, ensure that you have the correct IP address. If the MP.11
responds, the Ethernet connection is working properly, continue with this procedure.
3. Ensure that you are using one of the following Web browsers:
º Microsoft Internet Explorer version 5.0 or later
º Netscape version 6.0 or later
4. Ensure that you are not using a proxy server for the connection with your Web browser (with the
CLI command show pelsessions).
5. Ensure that
you have not exceeded the maximum number of Web Interface sessions.
Chapter 9. Troubleshooting 78
CPN 63708 Issue Date: 02/05/2003