user manual

Tsunami MP.11 Installation and Management
Command Line Interface Does Not Work
If you cannot connect to the MP.11 through the network:
1. Connect a computer to the serial port of the MP.11 and check the SNMP table. The SNMP table
can restrict telnet or HTTP access. For more information, see “Serial Port” on page 22.
2. Open a command prompt window and enter: ping <ip address MP.11>
(for example ping 10.0.0.1).
º If the MP.11 does not respond, ensure that you have the correct IP address.
º
If the MP.11 responds, the Ethernet connection is working properly, continue with this
procedure.
3. Ensure that you have not exceeded the maximum number of CLI sessions.
TFTP Server Does Not Work
With TFTP, you can transfer files to and from the MP.11. Also see “TFTP Server Setup” on page 64.
If a TFTP server is not properly configured and running, you cannot upload and download files. The
TFTP server:
▪ Can be situated either local or remote.
▪ Must have a valid IP address.
▪ Must be set for send and receive without time-out.
▪ Only must be running during file upload and download.
If TFTP server does not upload or download files, it could mean:
▪ The TFTP server is not running.
▪ The IP address of the TFTP server is invalid.
▪ The upload or download directory is not correctly set.
▪ The file name is not correct.
Online Help Is Not Available
Online help does not appear when the ‘Question mark’ button is clicked in the Web Interface:
1. Make sure that the Help files are installed on your computer or server. Also see “Installing
Documentation and Software”.
2. Verify if the path of the help files in the Web Interface refers to the correct directory. See “Help”
on page 59.
Chapter 9. Troubleshooting 79
CPN 63708 Issue Date: 02/05/2003