Technical Manual

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WARRANTY

Q-See is proud to back all of our products with a conditional service warranty covering all hardware

for 12 months from the date of purchase. Additionally, our products also come with a free exchange

policy that covers all manufacturing defects for one month from the date of purchase. Permanent

upgrading service is provided for the software.

Liability Exclusions:

Any product malfunction or abnormalities in operation or damage caused by the following reasons are

not within the free service scope of our company:

1. Equipment damage caused by improper operation.

2. Improper equipment operation environment and conditions (e.g., improper power, extreme

environmental temperatures, humidity, lightning and sudden surges of electricity).

3. Damage caused by acts of nature (e.g., earthquake, ﬁre, etc).

4. Equipment damage caused by the maintenance of personnel not authorized by Q-See.

5. Product sold over 12 months ago.

In order to fulﬁll the terms of your warranty, you must complete the registration process after

purchasing our product. To do this, simply ﬁll out the User’s Information Card on our website at

http://q-see.com/support/registration-form.php

PRODUCT SUPPORT

SUPPORT, DOWNLOADS,FIRMWARE UPDATES & MANUALS

24/7 Technical Resources

Live Chat (M-F, 9-5 PST)

www.Q-See.com/Support

TROUBLESHOOTING

Symptom Solution

Cannot control camera.

Check that the RS485 wires are securely connected and in the

proper ports.

Check that settings for protocol, baude rate and address match

those set within the camera.

Focus, Iris and Zoom functions do not work.

Iris and focus functions are handled automatically by the camera.

The QD6505P camera does not have a zoom lens.

Buttons F1 through F4 are non-functional.

These buttons are focus shortcuts and are not supported by your

camera.

Remote buttons not working.

Ensure that batteries are properly aligned in remote.

Replace AAA batteries in remote.

Make sure that Control Module front panel is not blocked.

APPENDIX