Technical Manual

21
TROUBLESHOOTING
Problem Solution
No picture or unstable image Check both the power and video connections to the camera.
Cup hand over lens to see if IR LEDs illuminate with a faint red glow.
The on-screen image is blurry. 1. Check the camera focus.
2. Check for fingerprints or dirt on the lens.
3. Check menu settings.
The on-screen image is dim. 1. Check for fingerprints or dirt on the lens.
2. Check monitor settings
3. Check camera SHUTTER/AGC settings.
The on-screen image is dark. 1. Adjust the monitor contrast settings.
2. Adjust camera SHUTTER/AGC settings.
The on-screen image is dark only part of the day. The sun may shine directly into the camera which will backlight the
subjects. Adjust BLC to compensate or reposition camera.
The on-screen image color is incorrect. Check camera WHITE BAL setting.
The on-screen image has a lot of noise. 1. Check camera Noise Reduction settings
2. Check camera auto gain setting in SHUTTER/AGC menu.
3. If the camera is mounted on a metal building, you will need to use a
rubber gasket or wood block to separate the camera from the metal.
No motion detection or privacy frames. Check whether those settings have been enabled.
The screen flickers. Camera may be facing sun, television or computer monitor.
The IR LEDs will not light up 1. Check the power connection to the camera.
2. Power supply may need to be located closer to camera.
3. Change DAY/NIGHT mode on camera to AUTO or B/W mode
The camera is not working properly, is hot, smells or is
producing smoke.
DISCONNECT CAMERA FROM POWER SUPPLY
IMMEDIATELY!
1. Check that correct power supply is in use.
2. Send camera out for repair.