Specifications

Reliability, Availability, and Serviceability (RAS)

Reliability, availability, and serviceability features for the Sun StorEdge

L25 and L1000 tape libraries

are listed in this section.

Reliability

Mean time between failure (MTBF): 500,000 (L100) and 250,000 (L25) power-on hours

Mean swaps between failure (MSBF): greater than 1,000,000

Redundant power supplies standard

Availability

Hot-swap tape drives and power supplies

Stack system auto-negotiation

If the master unit in a stack fails, the next unit becomes the master, keeping the rest of the system

online. Note that remote management is not available in the event of the failure of the master, unless

another module contains a management card, and the unit is manually switched over to master.

Serviceability

All field replaceable units (FRUs) can be accessed from the front or back of the module, which allows

for on-site repair of the module without having to disassemble the rack system.

20 minute or less mean time to repair (MTTR)

L25 & L100 standard warranty: 1 year, next business day on site

5 x 8 Help Desk Support

Customer-based call closure

World-wide distributed parts management

Global escalalation policy

Just the Facts May 2003 14

Illustration 1- L100 shown w/Dual Redundant Power Supplies