Specifications

Service Notification Process
Due to the outsourcing of support to Quantum-SSG, the Sun StorEdge L25 tape library must follow a
Service Notification process prior to order shipment.
Education
A new product training module is available at GA date. This Web-based, self-paced training course is
available anytime and anywhere to Sales Reps, SEs, and Channel Partners worldwide at the following
URLs.
From the Partner Portal (
http://channel.sun.com/)
1. Go to "Training" tab at the top of the page
2. Click "Sun Competency"
3. Click "Sun Competency Partner Web-Based Training"
4. Log in (New users complete the "new account" registration page.)
5. Click "New Products"
Sun Professional Service
Sun Professional Service Engagement offers a range of Tape Library Implementation Services, which,
when combined, deliver a working Sun StorEdge L25 and/or L100 tape library backup system. Generally
speaking, they integrate the hardware and software components together. This provides customers with a
platform that can be used to develop and implement their production backup and restore policies. The
Sun Professional Service Engagement Tape Library Implementation Services available include:
Sun StorEdge L25, L100 Tape Library Implementation
VERITAS NetBackup Implementation
Solstice Backup Implementation
VERITAS NetBackup/Solstice Backup Oracle HotBackup Implementation
The services, when combined, address the following customer needs:
Functional testing of the tape library
Configuration of either VERITAS NetBackup or Solstice Backup
TM
software with the backup server
system and tape library
Configuration of Oracle HotBackup software for either VERITAS NetBackup or Solstice Backup
Functional testing of the backup server with an existing client system using single files of UFS for
backup and restores.
The customer deliverables are:
Tape library tested and functional in a production environment
Full configuration documentation
Hardware installation is not covered under the Sun Professional Service Engagement Tape
Implementation Services. The hardware must be installed prior to this service being performed. Sun
Just the Facts May 2003 36