Specifications

Professional Service Engagement Tape Library Implementation Services cover configuration of the tape
library, installation and configuration of VERITAS NetBackup or Solstice Backup software and the
installation and configuration of Oracle HotBackup for either VERITAS NetBackup or Solstice Backup.
Only Oracle backup is addressed by the Sun Professional Service Engagement Tape Implementation
Services. Other database offerings can be provided as a separate quote by Sun Professional Service
Engagement Services, however.
These services, when combined, provide a basic functional, tested backup and restore platform, but does
not develop any policies, procedures, nor is the backup and restore platform ready for full production.
Additional service needs that customers may have can be discussed with the Sun Enterprise Support
Service Sales Representative.
A Statement of Work must be completed and approved by the customer and included with the Sales
Quote. This ensures a successful Sun Professional Engagement Tape Library Implementation Service for
the customer. The Statement of Work details what activities are performed by Sun Professional Service
Engagement Services, the responsibilities of the customer, as well as specific terms and conditions of the
service. Contact the local Sun Enterprise Support Service Sales Representative as early in the sales cycle
as possible to complete this SOW and to help ensure the included Sun Professional Service Engagement
Services can meet customers' needs.
Just the Facts May 2003 37