User`s guide

Troubleshooting
258 SL500 User’s Guide • July 2008 Revision: KA • 96116
Robot Fault or Library
Fault Amber LED is
constantly on.
1. Check the SL Console for any displayed error messages. Write down
the error messages reported.
2. Open the front door. Observe and note the state of the cartridges,
hand, and tape drives.
3. .Make sure that cartridges are fully seated and properly oriented in
their storage cells.
4. Make sure that packing materials have been removed.
5. Inspect the library floor for any objects or debris; remove them.
6. Check the status of the tape drives.
7. Close the front door.
8. Make sure that the tape drives are fully seated and locked forward
by pushing and pulling on the rear of the drive tray. Any motion of
the tray indicates that it requires reseating and locking down.
Tape drive is unable to
eject a cartridge.
Manually remove the cartridge from the tape drive. “Remove a
Cartridge from a Tape Drive” on page 325.
The client computer
cannot communicate
with the library or tape
drives.
1. Make sure that cables are securely attached to their connectors on
the rear of the library, the tape drives, and the client computer.
2. Make sure that each SCSI device a same bus has a unique address
and that the last device is properly terminated.
The library is unable to
communicate with the
drives.
Drive status on the
SL Console displays
Not communicating.
1. Make sure that cables are securely attached to their connectors on
the rear of the library, the drives, and the client computer.
2. Make sure that each SCSI device on a bus has a unique address and
that the last device is properly terminated.
Repeated or excessive
drive cleanings or
cleaning messages.
1. Replace the cleaning cartridge with a new cleaning cartridge.
2. Run the Library Self-Test and note if errors are reported for the
drive.
3. Run any client computer-based drive diagnostic tests.
Cartridge stuck in tape
drive.
See “Remove a Cartridge from a Tape Drive” on page 325.
Tape drive is unable to
eject a cartridge.
See “Remove a Cartridge from a Tape Drive” on page 325.
TABLE 7-1 Troubleshooting Table (Continued)
Problem What to do