User`s guide

Rand McNally GPS Navigator User’s Guide | SUPPORT - WARRANTY 24Help [phone]
8 SUPPORT / WARRANTY
Support Contacts
If you should have additional questions or problems with your GPS
Navigator please call toll-free 866-627-3526, 8 am – 12am (CST), 7
days a week (except holidays).
You may also email our support staff at [e-mail].
You should include a detailed description of the issue and any addi-
tion contact information for technical support response.
Or, visit www.randmcnally.com/gps for access to the most recently
updated User Guide, FAQ’s and other information about the Rand
McNally GPS Navigator.
Warranty
RAND MCNALLY warrants to our customers that this product is free
from defects in materials and workmanship as follows: For a period of
one (1) year from the date of original retail purchase, defective parts
or a defective product shipped to a RAND MCNALLY repair facility or
a RAND MCNALLY Authorized Service Center ("ASC") for such prod-
uct, as applicable, and proven to be defective upon inspection, will
be either repaired, replaced with a new product or exchanged for a
refurbished product, as determined by the RAND MCNALLY repair
facility or the ASC.
Please note the following:
• This warranty applies only to the original purchaser of
this product.
• The customer is responsible for all transportation costs.
• Keep your retail purchase receipt in a safe place. RAND
MCNALLY and its service affiliates, at their option, may
require a copy of the receipt to validate the warranty pe-
riod effective date (i.e. date of original retail purchase).
• Online auction confirmations shall not be accepted for
warranty verification. RAND MCNALLY will not replace
any items or accessories missing from packages purchased
by way of online auctions.
• Warranty liability only applies to material or factory
faults.
• Before shipping your product for repairs, you must have
an authorized Returned Material Authorization (‘RMA’)
number from the RAND MCNALLY support center. The
RAND MCNALLY support center can be reached by calling
the technical support phone number stated in the prod-
uct’s User Guide.
• Replacement products may be either new or refurbished
equivalent in performance to new. RAND MCNALLY
replacement or repaired products may contain remanu-
factured parts equivalent to new in performance or that
may have been subject to incidental use.
• Limited warranty repair or replacement shall not extend
the original limited warranty period of the defective
product. This limited warranty does not cover any sup-
plies or accessories.