Owner's Manual

TIPS & TROUBLESHOOTING

If the ﬁre column will not ignite

CORRECT INCORRECT

If the ﬁre column will not stay lit

1. Make sure that the battery is not dead and that it is installed correctly, with the

positive (+) side facing out.

1. Make sure that the igniter housing is unobstructed. Clear away any ﬁller material or debris on the

housing and make sure there is nothing between the igniter pin and the thermocouple.

If the ignition system is working correctly, you should hear a clicking sound while the

igniter button is pushed and you should see a spark inside the igniter housing. If you do

not see the spark or hear a clicking sound, please check the following.

If the ﬁre column lights, but will not stay lit, or remains lit only for a brief time, please check the

following.

2. If you still do not hear a clicking sound or see a spark in the

igniter housing, look under the ﬁre column and make sure that

the electrode wire is correctly inserted into the back of the

electronic ignition box. While inspecting the electrode wire,

make sure that it is not cut or broken in any place. If the wire

has been damaged contact Real Flame at 1-800-654-1704 for a

replacement.

3.) If you hear clicking but cannot see a spark in the igniter

housing, look under the column. Check between the electrode

wire connection at the back of the electronic ignition and the

connection point at the burn pan. If you see a spark anywhere

under the column, look for damage to the wire or an incomplete

connection at that point. If the wire has been damaged contact

Real Flame at 1-800-654-1704 for a replacement.

Igniter Housing

Burner Tube

Do not block

opening

Back of

Electronic

Ignition

Electrode

Wire