Instructions / Assembly

TIPS AND TROUBLESHOOTING

If the Fireplace Will Not Ignite

If the igniter system is working correctly, you should hear a clicking

sound while the igniter button is being pushed and you should see a

spark inside the igniter housing. If you do not see the spark or hear

a clicking sound, please check the following:

1. Make sure the battery is not dead and that it is installed correctly,

with the positive (+) side facing out.

2. If you still do not hear a clicking sound or see a spark in the igniter

box, look under the ﬁreplace and make sure that the elec

trode

wire is correctly inserted into the back of the electronic igniter box.

While inspecting the electrode wire, make sure that it is not cut or

broken in any place. If the wire has been damaged contact Real Flame

Customer Service at 1-800-654-1704 for a replacement.

If the Fireplace Will Not Stay Lit

If the ﬁreplace lights, but will not stay lit, or remains lit only for a brief time, please check the following:

1. Make sure that the igniter housing is unobstructed. Clear away any ﬁller material or debris on the

housing and make sure there is nothing between the igniter pin and the thermocouple.

Thermocouple

Make sure ﬂame

is contacting this.

Electrode

You should see this

spark when pushing

the igniter button.

Igniter Housing

removed for visibility

Igniter

Housing

Burner

Tube

Do not cover

housing

Back of

Electronic

Ignition