Specifications

Table Of Contents
VMware, Inc. 21
Chapter 1 Introduction and System Requirements
Reporting Problems
If!you!have!problems!while!running!VMware!Server,!report!them!to!the!VMware!
support!team.!You!must!register!your!serial!number!and!then!you!can!report!your!
problems!by!submitting!a!support!request!at!
http://www.vmware.com/requestsupport.
This!section!describes!the!information!needed!to!diagnose!and!report!problems.!This!
information!largely!comes!from
!log!files.!The!required!log!files!depend!upon!the!
problem!you!encounter.!
You!can!simplify!the!process!of!collecting!the!needed!information!by!running!the!
support!script!to!collect!the!appropriate!log!files!and!system!information.!Follow!the!
steps!that!apply!to!your!host!computer.
NOTE The!support!script!runs!only!on!the!VMware!Server!host.!If!you!encounter!
problems!on!a!remote!client,!you!must!supply!the!log!files!manually.!The!
required!log!files!depend!on!the!problem!encountered!on!the!client.!You!
should!include!the!VMware!Server!Console!log!file!and!the!installation!log!
files.!
To run the support script on a Windows host
1Open!a!command!prompt.
2 Change!to!the!VMware!Server!program!directory.
C:
cd \Program Files\VMware\VMware Server
If!you!did!not!install!the!program!in!the!default!directory,!use!the!appropriate!
drive!letter!and!substitute!the!appropriate!path!in!the!cd!command!above.
3Run!the!support!script.
cscript vm-support.vbs
After!the!script!runs,!it!displays!the!name!of
!the!directory!where!it!has!stored!its!
output.!
4Use!a!file!compression!utility!such!as!WinZip!or!PKZIP!to!zip!that!directory,!and!
include!the!zip!file!with!your!support!request.!
To run the support script on a Linux host
1Open!a!terminal.
2Run!the!support!script!as!the!user!who!is!running!the!virtual!machine!or!as!root.
vm-support