User's Manual

88 Appendix C:Getting Technical Support
• Getting supported hardware recognized by the Red Hat Linux operating system
• Assistance with drive partitioning
We can also help you with basic post-installation tasks, such as:
• Successfully configuring the X Window System using Xconfigurator
• Configuring a local parallel port printer to print text
• Configuring a mouse
Our installation assistance service is designed to get Red Hat Linux running on your system as quickly
and as easily as possible. However, there are many other things that you may want to do with your Red
Hat Linux system, from compiling a custom kernel to setting up a Web server, which are not covered.
For assistance with these tasks, there is a wealth of online information available in the form of HOWTO
documents, Linux-related websites, and commercial publications. The various Linux HOWTO docu-
ments are included with Red Hat Linux on the Documentation CD in the /HOWTOS directory. These
HOWTOS are provided in text files that can easily be read from within Red Hat Linux and other op-
erating systems.
A large number of Linux-related websites are available. The best starting point for finding information
on Red Hat Linux is the Red Hat, Inc. website:
http://www.redhat.com/
Many Linux-related books are available. If you are new to Linux, a book that covers Linux basics will
be invaluable. We can recommend several titles: The Official Red Hat Linux Getting Started Guide;
Using Linux, by Bill Ball; Linux Clearly Explained, by Bryan Pfaffenberger; Linux for Dummies,by
Jon "maddog" Hall; and Learning Red Hat Linux, by Bill McCarty.
Red Hat also offers various incident-based support plans to assist with configuration issues and tasks
that are not covered by installation assistance. Please see the Red Hat Support website for more infor-
mation. The Red Hat technical support website is located at the following URL:
http://www.redhat.com/support/
C.3 Scope of Red Hat Support
Red Hat, Inc. can only provide installation assistance to customers who have purchased an Official
Red Hat Linux boxed set and/or an official Red Hat OEM partner kit. If you have obtained Linux from
any other company, you must contact that company for support. Other companies include:
• Macmillan
• Sams/Que
• Linux Systems Labs (LSL)