User's Manual

Section C.4:How to Get Technical Support 89
• Mandrake
• CheapBytes
Additionally, Red Hat Linux obtained via any of the following methods does not qualify for support
from Red Hat:
• Red Hat Linux PowerTools Archive
• Downloaded via FTP on the Internet
• Included in a package such as Motif or Applixware
• Copied or installed from another user’s CD
• A CD-ROM (or CD-ROM set) included in a Linux book or other publication.
C.4 How to Get Technical Support
In order to receive technical support for your Official Red Hat product, you must register your product
on Red Hat’s website.
Every Official Red Hat product comes with a Product Identification code: a 16-character alphanumeric
string. The Product ID for Red Hat Linux 7.2 is located on the Registration Information Card that can
be found inside the box. Your Product ID is included in your boxed set, and you should keep it in a
safe place. You need this code, so do not lose the card!
Note
Do not throw away the card with your Product ID. You need the Product ID
to get technical support. If you lose the certificate, you may not be able to
receive support.
The Product ID is the code that will enable your technical support and any other benefits or services
that you purchased from Red Hat, depending upon which Red Hat product you purchased.
C.4.1 Signing up for Technical Support
To sign up for technical support, you will need to:
1. Create a customer profile at http://www.redhat.com/apps/activate/. You may have already com-
pleted this step; if you have, continue to the next step. If you do not already have a customer profile
on the Red Hat website, please create a new one.
2. Using the login name and password you created during the customer profile, please log in at the
Red Hat Support website at http://www.redhat.com/support.