Warranty

RENOGY is a trademark of Renogy

warranty

RNG-ELM-PHOENIX; RNG-ELM-LYCAN

Element Series

1-year material

warranty

General Conditions for Warranty Claims

For Workmanship and Material Warranty: If the Purchaser experiences any defects in materials and

workmanship under normal application, such as defects and/or failures due to manufacturing or due to

materials, it is their responsibility to contact the Warrantor’s technical support team. The technicians will offer

steps and procedures to test the product(s), repair the product(s) or require the Purchaser to ship the

product(s) to the technical support team if needed. Based on the outcome, the warranty service will then be

in effect.

This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the

original Purchaser in order to claim warranty. Original order information is needed to claim warranty. If original

order was shipped within the US, the Purchaser will be responsible for additional shipping costs out of the US.

The Customer’s sole and exclusive remedy and the entire liability of the Warrantor, its suppliers and affiliates

for breach of the warranty is, either to replace the product(s) or component parts of the product(s) and in some

cases refund the product(s) cost. This warranty does not cover labor. Products that have been serviced or

replaced under their warranty period do not receive extended warranties. Instead, the serviced/replaced

product(s) will abide to the original warranty period issued when first purchased. No employee, agent, dealer

or any other person is authorized to give any warranties on behalf of the Warrantor, not expressly set forth in

this limited warranty.

Exclusions and Limitations

The warranty does not cover failures result from incorrect handling, product modifications, installation,

conversion or additions, supplements, operation, natural elements (weather), excessive or deficient energy

supply, chemicals, the effect of solid bodies or deliberate damage. If the Warrantor determines that the

problem with the product(s) is not due to a manufacturing defect in the Warrantor’s workmanship or materials,

or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all costs incurred

by the Warrantor necessary to repair, replace and transport the product(s).

The warranty shall be asserted with the Warrantor in writing enclosing a copy of the invoice and a description

of the defect/loss of performance within the warranty period. The Warrantor shall accept no returns of

product(s) without the previous written request for this. Within five (5) business days of the date of notification,

the Warrantor will provide the Purchaser with an RMA number and the location to which the Purchaser must

return the defective module(s). Any product(s) returned for valid warranty service shall be shipped at the

expense and risk of the Warrantor. The Purchaser must return the product(s) (or, if authorized by the

Warrantor, the defective component parts), within fifteen (15) days after issuance of the RMA number. The

Warrantor will be under no obligation to accept any returned product(s) that does not have a valid RMA

number. All parts that the Warrantor replaces shall become the Warrantor’s property on the date the Warrantor

ships the repaired product(s) or part back to the Purchaser. The Warrantor will use all reasonable efforts within

thirty (30) days of receipt of the defective product(s) to repair or replace such product(s). If a warranty claim

is invalid for any reason, the Purchaser will be charged at the Warrantor’s then-current rates for services

performed and will be charged for all necessary repairs and expenses incurred by the Warrantor. If the

Warrantor determines that a warranty claim is valid, it will ship the repaired or replaced product(s) to the

Purchaser at the Warrantor’s cost.