Warranty

RENOGY is a trademark of RNG Group Inc.
2015 RNG Group Inc. All rights reserved.
Performance Warranty period for the following PV Modules after August 1
st
, 2015:
*Excluding charge controller and wire defects
*The power output will be measured under RNG Group Inc. standard measurement conditions.
RNG-10D; RNG-20D; RNG-30D; RNG-50D; RNG-100D; RNG-150D;
RNG-250D; RNG-260D; RNG-270D; RNG-300D; RNG-50P; RNG-100P;
RNG-240P; RNG-250P; RNG-260P; RNG-300P; RNG-310P; KIT-
STCS60D; KIT- STCS100D; KIT-STCS100D-NC; RNG-KIT-
STCS100MB; RNG-KIT-STCS100MB-NC; RNG-KIT-STCS200MB;
RNG-KIT-STCS200MB-NC
5 year 95% output warranty
10 year 90% output warranty
25 year 80% output warranty
RNG-50DB; RNG-100DB; KIT-FIREFLY
No Performance Warranty
2.
General Conditions for Warranty Claims
For Workmanship and Material Warranty: If the Purchaser experiences any defects in materials and
workmanship under normal application, such as defects and/or failures due to manufacturing or due to
materials, it is their responsibility to contact the Warrantor’s technical support team. The technicians will
offer steps and procedures to test the PV module(s), repair the PV module(s) or require the Purchaser to
ship the PV module(s) to the technical support team if needed. Based on the outcome, the warranty service
will then be in effect.
For Performance Warranty: If the Purchaser experiences any difficulty with performance of their PV
module(s), it is their responsibility to contact the Warrantor’s technical support team. If the PV module(s) is
under performance warranty, the technicians will offer steps and procedures to test a product, repair a
product or require the Purchaser to ship the product to the technical support team if needed. The power
output volumes with be determined by RNG Group Inc. standard measurement conditions. Based on the
outcome, the warranty service will then be in effect.
This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the
original Purchaser in order to claim warranty. Original order information is needed to claim warranty. If
original order was shipped within the US, the Purchaser will be responsible for additional shipping costs out
of the US. The Customer’s sole and exclusive remedy and the entire liability of the Warrantor, its suppliers
and affiliates for breach of the warranty is, either to replace the PV module(s) or component parts of the PV
module(s) and in some cases refund the PV module(s) cost. This warranty does not cover labor. PV
modules or components that have been serviced or replaced under their warranty period do not receive
extended warranties. Instead, the serviced/replaced PV module(s) will abide to the original warranty period
issued when first purchased. No employee, agent, dealer or any other person is authorized to give any
warranties on behalf of the Warrantor, not expressly set forth in this limited warranty.
3.
Exclusions and Limitations
The warranty does not cover failures result from incorrect handling, product modifications, installation,
conversion or additions, supplements, operation, natural elements (weather), excessive or deficient energy
supply, chemicals, the effect of solid bodies or deliberate damage. If the Warrantor determines that the
problem with the PV module(s) is not due to a manufacturing defect in the Warrantor’s workmanship or
materials, or otherwise does not qualify for warranty repair, then the Purchaser will be responsible for all
costs incurred by the Warrantor necessary to repair, replace and transport the PV module(s).