Warranty Information

PRINTED IN U.S.A. 01/13 WP FORM NO. TKW-101
Water
INTEGRATED HOME COMFORT
Residential Gas
Tankless Water Heater Warranty
INTEGRATED HOME COMFOR
T
INTEGRATED HOME COMFORT
1
LIMITED WARRANTY
For the RHEEM®, RUUD®, Richmond®, Paloma®, and Sure Comfort® Residential Tankless Gas Water Heaters.
EXCLUSIVE WARRANTY – LIMITATION OF LIABILITY
This Limited Warranty is the only Warranty for this unit given by the Water Heater Division of Rheem Manufacturing Company. No one is authorized to make any other
warranties on behalf of Rheem. ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND
BEYOND THE APPLICABLE WARRANTY PERIODS, SPECIFIED PREVIOUSLY. RHEEM’S SOLE LIABILITY, WITH RESPECT TO ANY DEFECT, SHALL BE AS SET
FORTH IN THIS LIMITED WARRANTY, AND ANY CLAIMS FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGE FROM WATER LEAKAGE)
ARE EXCLUDED. Some states do not allow limitations on how long an implied warranty lasts, or for the exclusion of incidental or consequential damages, so the above
limitations or exclusions may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
We suggest you immediately complete the information below and retain this Certificate of Limited Warranty in the event warranty service is needed. Reasonable proof of
the date of installation of your water heater may be required to establish its “in-warranty” status.
GENERAL
This Limited Warranty is only available to the original owner of the water heater at the original installation location. It is not transferable.
Rheem Manufacturing Company (Rheem) warrants this tankless gas water heater, and its component parts, to be free from defects in materials and manufacture, under
normal use and service, for the Applicable Warranty Periods. At its option, Rheem will repair or replace the defective water heater, or defective component part(s), in
accordance with the terms of this Limited Warranty, if it fails in normal use and service during the Applicable Warranty Periods. The replacement water heater must be
manufactured by Rheem under one of the covered brand names. The replacement component part(s) must be Rheem authorized component part(s). The replacement unit
will be warranted only for the unexpired portion of the original unit’s Applicable Warranty Periods.
Rheem strongly recommends that this tankless water heater be installed by a contractor which is licensed, state qualified and trained on Rheem's tankless products since
improper installation may invalidate warranty coverage.
EFFECTIVE DATE
The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date of installation of the water heater, if properly documented.
Otherwise, it is the date of manufacture of the water heater plus ninety (90) days.
APPLICABLE WARRANTY PERIODS:
Residential: a Single Family Dwelling
Twelve (12) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year for certain labor as
described under the heading, LABOR, SHIPPING AND PROCESSING COST.
Residential: a Single Family Dwelling used with Hydronic Force Air Heating
Ten (10) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year for certain labor as described
under the heading, LABOR, SHIPPING AND PROCESSING COST. Provided that a Rheem manufactured/ Rheem approved potable water hydronic air handler is installed
with the system.
Residential: a Single Family Dwelling with recirculation, controlled loop
Twelve (12) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year for certain labor as
described under the heading, LABOR, SHIPPING AND PROCESSING COST. Provided that the recirculation system is an on demand type system or the pump is controlled
with a temperature sensor (aquastat) and timer.
Residential: a Single Family Dwelling with recirculation, uncontrolled loop
Three (3) years from the Effective Date for the heat exchanger, three (3) years from the Effective Date for the component parts, and one (1) year for certain labor as
described under the heading, LABOR, SHIPPING AND PROCESSING COST, if the water heater is installed in a system in which the water is re-circulated using a
continuously operating pump.
Commercial: any installation that is not a single family dwelling
Five (5) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year for certain labor as described
under the heading, LABOR, SHIPPING AND PROCESSING COST.
Commercial: with recirculation, controlled loop
Five (5) years from the Effective Date for the heat exchanger, five (5) years from the Effective Date for the component parts, and one (1) year for certain labor as described
under the heading, LABOR, SHIPPING AND PROCESSING COST. Provided that the recirculation system is an on demand type system or the pump is controlled with a
temperature sensor (aquastat) and timer.
Commercial: with recirculation, uncontrolled loop
Three (3) years from the Effective Date for the heat exchanger, three (3) years from the Effective Date for the component parts, and one (1) year for certain labor as
described under the heading, LABOR, SHIPPING AND PROCESSING COST, if the water heater is installed in a system in which the water is re-circulated using a
continuously operating pump.
WARRANTY EXCLUSIONS
This Limited Warranty will not cover:
a) Service trips to your business to teach you how to install, use, or maintain this water heater or to bring the water heater installation into compliance with local
building codes and regulations or manufacture installation requirements.
b) This tankless water heater if it is installed for use in: spa or pool heating; a recreational vehicle; a boat or any other watercraft.
c) Units installed in any circulating system in which the temperature of the incoming water to the water heater is in excess of 140° f.
d) This tankless water heater if it is installed in any installation supplying radiant heat, such as in floor, baseboard, radiators, snow melt or closed loop systems,
or any system using glycol or non-potable water.
e) Damages, malfunctions or failures resulting from failure to install the water heater in accordance with applicable building codes/ordinances or good plumbing
and electrical trade practices.
f) Damages, malfunctions or failures resulting from improper installation or failure to operate and maintain the unit in accordance with the manufacturer’s instructions
provided including outside recommended water quality levels:
g) Performance problems caused by improper sizing of the water heater or the gas supply line, the venting connection, combustion air openings,
electric service voltage, wiring, or fusing.
h) Damages, malfunctions or failures caused by improper conversion from natural gas to LP gas or LP gas to natural gas fuel source.