Specifications

TM024 Premier Loline Solar Drain back Service Instructions REV: A
D.O.I: 12/12/2007
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20
Common Faults
When a complaint is lodged about the performance of a hot water system there are a
number of causes that should be checked and eliminated. In an attempt to pinpoint the
most likely cause it is important to discuss with the customer their reasons for the
complaint, the duration of the problem, any change in circumstances or usage and recent
weather conditions. This information in conjunction with the following listed common
complaints will assist you in locating the most likely cause. All procedures assume there is
water flowing through the water heater.
Excessive hot water usage
The complaints of insufficient hot water and no hot water can on many occasions be
attributed to hot water usage exceeding the capacity of the water heater to provide hot
water.
When first attending a call of this nature it is essential to establish the probable hot water
usage by querying the usage habits of the household and then comparing this with the
potential delivery of the model water heater installed. It can then be established if the
usage is within or outside the capacity of the model. The areas to look at for excessive
usage are:
1. Automatic washing machines.
2. Showers exceeding 11 litres/minute for mixed water and 5 minutes in duration.
3. Two or more showers operating at the same time.
4. Change of occupancy or an increase in the number of persons.
5. High water pressure area (Excessive T&PR discharge).
6. Plumbing leaks.
Discoloured water
1. This may be the result of discoloured water entering from the cold water mains. Check
if the cold water is also discoloured.
2. Brown coloured water will generally indicate that the anode has been depleted or the
water heater is near the end of its useful life.
3. Milky coloured water is generally air in suspension and will disperse of its own accord.
In very hard water areas where anode gassing occurs, milky water may be evident. The
use of a blue anode should overcome this problem.
Water hammer
A water heater will not cause water hammer, however valves associated with the water
heater may be the source of the problem i.e. cold-water stopcock, non-return valve, T&PR
valve or relief valve.
Most water hammer problems are associated with hot and/or cold plumbing or appliances
i.e. solenoid valves, ballcocks, loose pipes, sharp angles in pipe work, faulty or worn valve
parts or neighbouring equipment.
High water pressure areas will have more complaints of this nature and the use of a
pressure-limiting valve (PLV) to reduce the household cold-water pressure will usually
solve most problems.