Specifications

8 Digital Physician Operation Instructions
5.0 Troubleshooting and Testing
Refer to the following instructions to check and correct any failure before contacting service personnel.
Table 5-1. Troubleshooting Table for the Rice Lake Scale Line
Symptom Possible Cause Corrective Action
Scale does not turn on Dead battery Connect the scale to a power source.
Faulty electrical outlet Use a different electrical outlet.
Bad power supply Replace adaptor.
Questionable weight or the scale
do
es not zero
External object is interfering with the
scale
Remove the interfering object from the scale.
Display did not show 0.0 before
we
ighing
Help the patient off the scale, zero the scale and
begin the weighing process again.
Scale is not placed on a level floor Ensure the scale is level and begin the weighing
pr
ocess again.
Scale is out of calibration Check the weight with a known weight value.
Improper tare Place the tare item on the scale. Press
REWEIGH. Once the weight of the item is
displayed, pr
ess TARE. Place the patient back on
the sca
le. Press the REWEIGH button again.
Weighing is performed but the display
s
hows WEIGH and REWEIGH every
few seconds; the weighing process
takes too long and no weight is
displayed
The patient is not sitting still Ask the patient to be still.
The display shows a STOP message The load on the scale exceeds the
c
apacity of the scale
Remove the excess weight and use the scale
according to manufacture’s specs.
The display shows LO Bat message The battery is low Recharge the battery.
The display shows Err messag
e as
detailed in the table below
Err 2 Low saturation state (low A/D) The load cell is not connected properly. Check
the
cables and mechanical connections. If the
problem persists, replace the set of load cells.
Err 3 High saturation state (high A/D) See Err 2
Err 6 Unstable weight. Cannot calibrate Check the load cells’ mechanica
l surroundings
and see that nothing touches them and that the
cables are properly welded.