User Manual - Version 2.2 Manual

78 Counterpart User Manual
9.0 Appendix
9.1 Error Messages
If an error code appears on the display, use the information in Table 9-1 as a troubleshooting guide. If you cannot
clear the error, call RLWS Service for assistance.
9.2 Using the XE and XEH EDP Commands
The XE and XEH EDP commands can be used to remotely query the Counterpart for the error conditions shown
on the front panel. The XE command returns a 5-digit number in the format:
xxxxx
where xxxxx contains a decimal representation of any existing error conditions as described in Table 9-2.
The XEH command returns a value in the format:
0xnnnnnnnn
where nnnnnnnn contains a hexadecimal representation of any existing conditions as described in Table 9-2.
If more than one error condition exists, the number returned is the s
um of the values representing the error
conditions. For example, if the XE command returns the number 1040, this value represents the sum of an A/D
reference error (1024) and an A/D calibration checksum error (16).
Error Display Description Solution
Over range • Check load cell wiring, including sense
ju
mpers.
• Check configuration, in
cluding number of
grads, channel selection, display divisions.
• Check calibration, including W ZERO and W
SP
AN values.
• Under range can be caused by OIML setting
and weight less than -20 display divisions
• Check for scale binding or damage.
• Check for proper exci
tation voltage.
• Call RLWS Service for assistance.
Under range
A/D out of range
CHKERR - BATTERY BACK LOST Battery Error Press ENTER after replacing the battery to restore
defa
ults to battery backed storage.
ERROR Internal program error Check configuration.
Run XE command (see
Section 9.2 on page 78) to determine error type.
Call RLWS Service if unable to clear error by
cycli
ng power or if error reoccurs.
HWFERR Hardware error Reboot the unit. Call RLWS Servi
ce if unable to
clear error by cycling power or if error reoccurs.
INVALID UNITS ID uses unassigned units Modify the ID to use a configured unit.
NOTARE Tare is prevented Change regulatory mode settings or the TAREFN
parameter
.
OVERFL Overflow error Weight value too large to be displayed.
RANGE GRADS > 100,000
WVAL > 100,000
Only shows up in Config mode.
EEPERR EEPROM error Call Rice Lake Weighing Systems (RLWS) for
service
VERSION UPDATED Core has been updated or memory
has be
en corrupted.
Press the ENTER key. If the message persists, call
RLWS for service.
Table 9-1. Counterpart Error Messages
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