Administrator Operations Guide 1 What You Can Do with Remote Communication Gate S 2 Login and Logout 3 Settings 4 Printer Management 5 Log Management 6 Firmware Management 7 Installation Support 8 Maintenance of Remote Communication Gate S Server 9 Authentication Management 10 Other Management 11 Appendix Read this manual carefully before you use this product and keep it handy for future reference.
How to Read This Manual Symbols The following set of symbols is used in this manual. Indicates a situation that may result in property damage or malfunction if instructions are not followed. Be sure to read the instructions. Indicates information or preparations required prior to operating. Indicates a function's limitations. Indicates supplementary relevant information. Indicates where you can find further relevant information. [] Indicates the names of keys that appear on the computer screen.
Term Address Book Explanation "Address Book" can refer to either the address book on a device, or to the address books in Remote Communication Gate S. Device address books store information such as fax numbers and scan destinations (for example, e-mail address or computers).
Term Explanation Firmware Management You can connect to the global server to check for firmware updates for specified devices. If updates are available, you can set a schedule for installing the new firmware. You can also view a list of downloaded and installed firmware updates. Global Server The global server is a server on the Internet that Remote Communication Gate S communicates with to retrieve data such as firmware updates.
Term Explanation Scenario file A scenario file (Scenario.ini) is a text file that describes package settings, and is one of the files comprising a package. Changing the package settings or extending its functions can be done with this file having been edited with a text editor, etc. Settings You can perform the various settings in Remote Communication Gate S server.
Guides for This Solution The following guides are available for Remote Communication Gate S: Remote Communication Gate S Administrator Operations Guide (this manual, HTML/PDF) This guide is intended for the administrator. It explains how to utilize Remote Communication Gate S to configure and manage settings and operations: for example, registration and monitoring of devices, the creation of installation packages, or retrieval of device logs.
Important • TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: • THE SUPPLIER SHALL NOT BE LIABLE FOR THE RESULT OF OPERATION OF THIS SOFTWARE OR THE USE OF THIS DOCUMENT. • THE SUPPLIER SHALL NOT BE LIABLE TO YOU FOR DAMAGES OR LOSS OF ANY DOCUMENT OR DATA PRODUCED BY USING THIS SOFTWARE.
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Microsoft® Windows Server® 2003 Standard Edition Microsoft® Windows Server® 2003 Enterprise Edition • The product names of Windows Server 2003 R2 are as follows: Microsoft® Windows Server® 2003 R2 Standard Edition Microsoft® Windows Server® 2003 R2 Enterprise Edition • The product names of Windows Server 2008 are as follows: Microsoft® Windows Server® 2008 Standard Microsoft® Windows Server® 2008 Enterprise • The product names of Windows Server 2008 R2 are as follows: Microsoft® Windows Server® 2008 R2 Stan
TABLE OF CONTENTS How to Read This Manual.................................................................................................................................1 Symbols...........................................................................................................................................................1 Terminology....................................................................................................................................................1 Screens........
HTTP Proxy Initial Settings...........................................................................................................................53 Email Initial Settings.....................................................................................................................................54 Device Polling Initial Settings......................................................................................................................54 Initial Discovery Settings.......................
@Remote Settings...........................................................................................................................................101 Accessing @Remote Settings....................................................................................................................101 Viewing and Configuring Communication Server Settings....................................................................102 Site Map Settings.................................................................
Applying a Filter........................................................................................................................................142 Managing Filters........................................................................................................................................143 Managing Printer Properties.........................................................................................................................145 Displaying Printer Properties..................
5. Log Management Job Log...........................................................................................................................................................197 Overview of Job Log.................................................................................................................................197 Displaying Job Log....................................................................................................................................198 Access Log............
Displaying Firmware Details from the Properties Icon............................................................................241 Checking Release Notes...........................................................................................................................242 Deleting Firmware Management..................................................................................................................243 Deleting a Selected Firmware.........................................................
Restoring Server Data...............................................................................................................................295 Initializing the Server Data to Installation Defaults.................................................................................296 Changing the Server IP Address and Host Name......................................................................................298 Changing the Authentication Method......................................................
Setting User Preferences...........................................................................................................................320 Exporting Basic Authentication Users......................................................................................................320 Importing Basic Authentication Users......................................................................................................321 Backing Up and Restoring Authentication Information..........................
Address Book CSV File Format................................................................................................................395 User Information (Access Control) CSV Format......................................................................................399 Counter Notification CSV File and Web Interface Item Names............................................................400 Troubleshooting.................................................................................................
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1. What You Can Do with Remote Communication Gate S Remote Communication Gate S is a software application for managing your printers. Rather than having to maintain each printer separately, Remote Communication Gate S shows you information about your printers' status, logs, and errors in one location. It also eases printer maintenance by automatically downloading and installing firmware updates, and provides a mechanism for efficiently distributing device drivers to users in your organization.
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Remote Communication Gate S Editions Overview of Remote Communication Gate S Pro with Remote Communication Gate S Pro @Remote Connector 1 BRW005S To use the @Remote service, Remote Communication Gate S Pro @Remote Connector is required. For details, contact your service representative.
1. What You Can Do with Remote Communication Gate S Network Device Monitoring 1 You can monitor the status all the devices on the network by registering them to Remote Communication Gate S. You can register devices manually, or you can configure Remote Communication Gate S to automatically search the network for devices, a process called "discovery". When an error occurs in a device, you can have an e-mail sent to specified e-mail addresses, notifying the concerned parties of the condition.
Network Device Monitoring Step-by-Step Summary Step Action Description and Reference 1 Initial Settings The initial settings wizard guides you through the necessary settings to begin using Remote Communication Gate S. Settings include: 1 • Proxy and e-mail server settings • Group creation • Device polling settings • Device discovery settings • See p.51 "Initial Settings Wizard". 2 Device Registration Remote Communication Gate S provides several different methods for registering devices.
1. What You Can Do with Remote Communication Gate S Step 3 1 Action Group Creation Description and Reference Creating groups for organizing devices can greatly simplify device management. There are two types of groups in Remote Communication Gate S: • Categories Categories are the top level organizational unit for groups. You can create up to three categories. • Groups: You can create groups within categories. Groups can be nested up to five levels deep.
Network Device Monitoring Step 4 Action Registering Devices in Groups Description and Reference Registering devices to groups allows you to simplify management by logically organizing devices by criteria such as department, function, and location. Devices can be registered to multiple groups in different "categories". For example, one category can organize devices by physical location, and another category can organize devices by function.
1. What You Can Do with Remote Communication Gate S Step 7 1 Action Error Notification Settings Description and Reference When an error occurs in a device, you can have a notification sent to concerned parties. Different types of errors can be sent to different recipients. For example, if a printer is low on toner, an e-mail can be sent to personnel in charge of ordering printer supplies; if a printer stops responding to network requests, an e-mail can be sent to a network administrator. • See p.
Device Counter Management Device Counter Management Remote Communication Gate S collects counter information from all registered devices. Counters include information such as the number of color pages printed and the number of sent faxes. You can view counter information in the Remote Communication Gate S web interface, and you can have counter data e-mail to you. For example, you can be informed every month via e-mail of how many copies have been printed.
1. What You Can Do with Remote Communication Gate S Step 3 1 Action Counter Collection Description and Reference You can specify how often counter information is collected from devices and whether to collect user counters. User counters track device usage on a per-user basis. Device counters can be viewed and exported in Remote Communication Gate S. In addition, you can have a CSV file that contains device counter information periodically sent to specified e-mail addresses.
Device Address Book Management Device Address Book Management You can import and export address book data (e-mail addresses, fax numbers, etc.) on devices registered with Remote Communication Gate S. The function allows you to quickly share the address data from one device with other devices. You can also edit an exported file, then import it to quickly make changes to the address book.
1. What You Can Do with Remote Communication Gate S Printer Driver Distribution to Users 1 You can create packages of drivers and other applications and distribute them to general users. Users can install drivers and other applications easily using these packages.
Printer Driver Distribution to Users Step 3 Action Package Upload to the Server Description and Reference Upload the created package to the Remote Communication Gate S server. 1 • See p.252 "Uploading Packages". 4 Customize user allocation files You can optionally create individual setting files that can be used to customize installation for individual users.
1. What You Can Do with Remote Communication Gate S Step 6 1 Action Package Distribution to Users Description and Reference Distribute the package to general users in either one of the following methods: • Notify the specified users by e-mail of the information about uploaded package. • Have users access Remote Communication Gate S and download the package via the printer's properties screen. • See p.253 "Notifying by Email". • See p.151 "The Download tab".
Firmware Updates Firmware Updates The most recent version firmware or other version of firmware is downloaded from the global server. The device firmware is updated automatically and remote. You can also perform the firmware update immediately. In addition, notification can be sent to the administrator via e-mail message when the firmware update is completed.
1. What You Can Do with Remote Communication Gate S Step 3 1 Action Notification of Firmware Update Completion Description and Reference Select whether or not to receive e-mail notification when the firmware update is completed so that you can check the result. • See p.236 "Specifying a Firmware Update Schedule".
Batch Configuration of Device Settings Batch Configuration of Device Settings Remote Communication Gate S provides a batch device configuration function so that you can configure multiple devices with the same settings. 1 BRY006S Step-by-Step Summary Step 1 Action Batch Configuration Description and Reference Configure detailed device settings for multiple devices at once. Settings you can configure include network and security settings, as well as paper tray settings. • See p.
1. What You Can Do with Remote Communication Gate S Device Log Management 1 Remote Communication Gate S can collect and display the job and access logs of registered devices. You can configure which devices to collect logs from, how often to collect logs, and how long to store logs.
Device Log Management Step Action Description and Reference 4 Configure log management settings You can change the log storage period, perform log database maintenance, and enable/disable the log collection function. 1 • See p.80 "Log Management Service Settings". 5 Log maintenance Logs are stored for only a set period of time, but you can also delete logs from devices at any time. • See p.135 "Deleting Logs Stored on Devices".
1. What You Can Do with Remote Communication Gate S Printer Maintenance with @Remote Service 1 @Remote service is an online service designed to ease printer maintenance. By using @Remote service, tasks such as ordering new toner, making service calls, and supply use reporting are handled automatically. • This feature requires @Remote Connector.
Printer Maintenance with @Remote Service Step 4 Action @Remote Settings by the Administrator Description and Reference Access the separate web interface for @Remote service, and configure the various settings. For details, contact your service representative. 1 • See p.101 "@Remote Settings".
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2. Login and Logout This chapter explains how to access/login to/logout from Remote Communication Gate S. Access To access Remote Communication Gate S, use one of the following procedures. 2 Access from Server Computer's Start Menu On the computer where you installed Remote Communication Gate S, you can access the Remote Communication Gate S web interface from the [Start] menu. On the [Start] menu, point to [All Programs] > [Remote Communication Gate S], and then select [StartBrowser].
2. Login and Logout For example: http://intra.example.org/mgmt • The page located at "/mgmt" is for redirection purposes only. When you access Remote Communication Gate S at "http://xxxx:xx/mgmt", you are redirected to the actual login page. • The default port numbers differ depending on the type of Web server you are using: • Apache: 8080 (non-secure), 8443 (secure) 2 • IIS: 80 (non-secure), 443 (secure) • For details about secure connections, see p.327 "Encrypting Communication Channels".
Login Login The login screen is displayed when you access Remote Communication Gate S via its URL. 1. Enter a user name and password. If necessary, enter a domain name also. 2. Click [Login]. The Top Page of Remote Communication Gate S appears. 2 • When using Remote Communication Gate S, do not use your browser's [Back] button or other browser functions. Use only the navigation controls on the content pages.
2. Login and Logout 2 • If you log in to an account without administrator privileges, the Site Map will appear instead of the [Settings] screen. Device list screen After you have registered devices, or if you imported device information using ManagementTool, the device list appears when you log in.
Login Screen layout All screens in Remote Communication Gate S have a common layout. This section explains the basic elements of all screens. The device list screen is used as an example. 1 2 2 3 BXN001S 1. Page header 2. Page content 3. Quick Links Page header The page header contains buttons that allow you to access useful functions. The following table explains the different buttons. Item Description Site Map The site map contains links to all of the pages in Remote Communication Gate S. • See p.
2. Login and Logout Item Description Help Contents Help provides online help for using Remote Communication Gate S. Settings 2 This link takes you to the Settings page, from which you can access the various Remote Communication Gate S settings. • See p.51 "Settings". Logout Click the logout link to log out of Remote Communication Gate S. • See p.50 "Logout". • The buttons that are displayed can differ depending on the screen. For example, the [Logout] button does not appear on the settings screens.
Login Site Map Access the Site Map by clicking the Site Map button in the upper right corner of the screen: 2 BXN002S The Site Map contains links to every page in Remote Communication Gate S. The links are organized into groups by function. Next to each link is a check box. Select the check box next to a link to display it in the Quick Links area. By selecting links to pages that you use often, you can access those pages quickly from almost every other page.
2. Login and Logout • Only pages that you have sufficient access privileges to view are displayed in the Site Map and Quick Links areas. Settings screen 2 Access the [Settings] screen by clicking the [Settings] button in the upper right corner of the screen. BXN003S The Settings screen contains links to all of the settings pages in Remote Communication Gate S. The links are organized into groups by function.
Login • For details about settings, see p.51 "Settings".
2. Login and Logout Logout If you logout using the [Logout] button, you can return to the same screen when you re-login to Remote Communication Gate S. 2 1. Click the [Logout] button. BXN004S • Always click the [Logout] button before you close the Web browser. If you close Internet Explorer without clicking the [Logout] button, you will remain logged in to Remote Communication Gate S.
3. Settings This chapter describes the various settings that are available in Remote Communication Gate S. Initial Settings Wizard When you log in to Remote Communication Gate S for the first time, you need to configure the initial settings before you begin using the application to manage your devices. The Initial Settings Wizard guides you through the settings you must configure to begin using Remote Communication Gate S.
3. Settings • Even after you complete the Initial Settings Wizard, you can still access the wizard from the [Settings] screen. Group Initial Settings 3 The first screen in the wizard is the Group screen. Use this screen to create new categories and groups for managing printers. Categories and groups Categories and groups allow you to organize printers for better management. You can view device details and perform printer operations for all the printers in a group.
Initial Settings Wizard 2. On the [Category Settings: Create New Category] screen, enter a name for the category you are creating. 3. Select a color for the category, and add comments if necessary. 4. Click [OK]. Create a new group Use the following procedure to create a group. 1. Select the category or group in which you want to create a new group, and then, on the menu bar, click [Create] > [New Group]. 3 2.
3. Settings 6. Click [Next]. • For details about proxy server settings, see p.59 "HTTP Proxy Settings". Email Initial Settings 3 Remote Communication Gate S can send notifications by e-mail of events such as printer errors and discovery of new printers. Configure the SMTP server settings in order to enable Remote Communication Gate S to send e-mail. 1. Under , enter the SMTP server address, port number, and an e-mail address.
Initial Settings Wizard Initial Discovery Settings Remote Communication Gate S can scan the network for printers, and it can also scan computers for devices connected via USB. This process is called "discovery". Discovered devices are automatically registered in Remote Communication Gate S. In order to discover printers, you must configure the discovery settings. Select search target device 1.
3. Settings • [Import CSV file] Specify a CSV file that contains the IP address ranges or subnets to search within. • [Retrieve network information from router] Specify a subnet, and obtain the subnet information from routers on the subnet. 3. If you selected [Network Search], specify the IP addresses to exclude from the search. Specify schedule 3 1. Specify when to perform the discovery search. 2. If you selected [Set schedule], specify the schedule for performing discovery search. 3.
Log Management Service Settings Wizard Log Management Service Settings Wizard In order to collect log data, you must specify the printers whose logs you want to collect and the types of logs you require. The [Log Management Service Settings Wizard] guides you through the settings for configuring log collection. • Printer Select Select the printers whose logs you want to collect. See p.57 "Select device".
3. Settings Specify Log Storage Period 1. On the [Specify Log Storage Period] screen, select the length of time you want logs to be stored for. 2. Click [Next]. This completes the Log Management Service Settings Wizard.
System Settings System Settings This section explains the Remote Communication Gate S system settings. System settings include proxy settings, e-mail server settings, group settings, address book settings, and date display settings. You can access any of the various systems settings screens from the [Settings] screen: HTTP Proxy Settings Remote Communication Gate S accesses the global server in order to perform functions such as remote firmware updates.
3. Settings Setting User authentication: Explanation Specify whether to perform authentication when connecting to the proxy server. [On] Perform authentication. [Off] 3 Do not perform authentication. • Default: [Off] User name: Enter the user name for authentication. Password: Enter the password for authentication. Domain name: Enter the domain name for authentication. Connection test: Click [Perform] to test the connection to the proxy server.
System Settings Setting Authentication type: Explanation Select an authentication method. [None] Authentication is not applied. [POP3] Authentication is through the POP3 server. [SMTP] 3 Authentication is through the SMTP server specified in [SMTP server:]. • Default: [None] POP3 server: Enter the IP address or host name of the POP3 server that will provide authentication. POP3 port No.: Enter the port number to use when communicating with the POP3 server.
3. Settings ManagementTool also provides the following group management functions: • Creating a category (when using an authentication method other than Basic Authentication) • Creating groups by importing a CSV file • For details about registering printers to groups, see p.153 "Organizing Devices in Groups". • For details about creating floor maps, see p.154 "Map". • For details about ManagementTool group functions, see p.303 "Managing Device Data" and p.302 "Acquiring Group Information".
System Settings Group settings screen menus [Create] menu Item Allows you to New Group Create a new group within the currently selected category or group. New Category Create a new category. • You can create a maximum of three categories. 3 [Edit] menu Item Edit Allows you to Edit the details of the selected category or group. • For details about editing groups, see p.61 "Category Settings". Move Move the selected group within the category. • For details about moving groups, see p.
3. Settings • For details about maps, see p.154 "Map". Creating a new category 1. Access the [Group Settings] screen. 2. On the [Create] menu, select [New Category]. 3 3. Configure the following settings for the new category: Setting Explanation Category name: Enter the name of the newly created category. Icon color: Select the color of the newly created group's icon. • [Blue] • [Green] • [Yellow] • Default: [Blue] Comment: In the text box, enter any necessary comments.
System Settings Setting Explanation Group name: Enter the name of the group you want to create. Comment: In the text box, enter any necessary comments. Email address list for error notification: You can have Remote Communication Gate S send an e-mail to specified recipients when an error occurs in any printer registered in the group. • For details on managing the error notification list, see p.163 "Device Error Notification".
3. Settings 4. On the screen that appears, select the group that you want to move the group into. 5. Click [OK]. The group is moved into the specified group. • You can only move a group within its own category; you cannot move a group into a different category. 3 Editing a category or group 1. Access the [Group Settings] screen. 2. Select the category or group that you want to edit. 3. On the [Edit] menu, select [Edit]. 4. Edit the settings for the category or group.
System Settings Batch group registration If you have a large number of printers to register to groups, you can create and import a CSV file that specifies the group assignments. To do this, use either the [Group Settings] screen or ManagementTool to export the group information as a CSV file. Then edit the exported CSV file to specify the groups to which the printers are assigned. • Create the desired group hierarchy in Remote Communication Gate S. 1.
3. Settings Setting Search user: Explanation If you enter part of an account name, and then click [Search], the relevant account appears. To clear the text box, click [Clear Search]. • Only complete match searching is possible in a Windows authentication (NT compatible or native) domain. For this reason, you must enter the entire account name when searching in a Windows authentication domain. 3 Server Email Address This is a list of e-mail addresses registered in the address book of the server.
Device Management Settings Device Management Settings This section explains the settings that determine how Remote Communication Gate S manages the devices connected to it. Status Polling Status Polling determines the frequency at which Remote Communication Gate S obtains the status of devices and the time it waits for a response before cancelling the status poll. You can exclude certain IP addresses from being polled.
3. Settings Setting Polling interval time for other information Explanation Specify the frequency at which Remote Communication Gate S polls devices for other status information. Enter a number and select [min.], [hour(s)], or [day(s)] from the menu. The time you specify here is the time that will elapse between polling. • Default: 6 hours 3 • Valid values: 1 min.
Device Management Settings Setting Explanation Starting address: Enter the starting IP address of the IP address range that you want to exclude. Ending address: Enter the ending IP address of the IP address range that you want to exclude. Subnet mask: Enter the subnet mask of the IP address range that you want to exclude. Add Adds an IP address range to the list of IP address ranges that you want to exclude.
3. Settings Setting Explanation Network device Search for printers connected to the local network. Local device Search for printers that are directly connected to computers via USB. "Local" refers to printers that are connected to computers in the same domain. 3 Use this setting to specify access information for discovered printers. • These settings are only displayed when [Network device] is selected as the search target.
Device Management Settings Setting Explanation SNMPv1,v2 Select this option to use only the SNMPv1,v2 protocol to connect to printers. SNMPv3 Select this option to use only the SNMPv3 protocol to connect to printers. SNMPv3 priority Select this option to use both the SNMPv3 and SNMPv1,v2 protocols to connect to printers. Remote Communication Gate S will first attempt to connect to the discovered printer using the SNMPv3 protocol.
3. Settings Setting 3 Explanation Authentication algorithm: Select the encryption algorithm for SNMPv3. Encryption password: Enter the password to use for encryption. Confirm encryption password: Re-enter the password to use for encryption. This must be the same as the password entered previously. Context name: Enter the context name specifying the MIB range for access. Select whether to enable the SNMP trap setting on printers when communication has been established.
Device Management Settings Setting Manual entry Explanation Select this option to specify the subnet manually. When performing a network search Search through a specified range of IP addresses in a given subnet. When performing a broadcast search Two check boxes appear: [Local network] and [Specify subnet]. Select one or both of these check boxes to specify the subnet. 3 • [Local network] Remote Communication Gate S searches the local network segment for printers and computers.
3. Settings Setting Explanation Retrieve network information Select this to gather network information from routers. The routers in from router the specified subnets will return information about the network (IP ranges, subnet information, etc.). You can then use this information to specify the subnets to search within for printers and computers. You can specify up to 10 subnet entries. 3 • The IP addresses that you can specify for routers are limited to class C addresses.
Device Management Settings Setting Set schedule Explanation Perform discovery periodically. Repeatedly: Select whether to specify the execution schedule based on day of the week or day of the month. Setting Explanation Repeat on specified day • [Specify by day of the week] Selecting this allows you to specify a day of the week on which to perform discovery. 3 Select the day or days of the week on which you want to perform discovery in [Specify by day of the week].
3. Settings Setting Notify Explanation Select this to send notification e-mails when new printers are discovered. Click [Notification Settings...] to configure the recipient list. 3 • For details about configuring the recipient list, see p.163 "Creating an E-mail Recipient List". Do not Notify Do not send notification e-mail. Editing IP address ranges and subnet lists This section explains how to enter subnets (for broadcast search) and IP address ranges (for network search).
Device Management Settings Importing a CSV file You can import a CSV file that contains information about the IP address ranges or subnets that you want to search. 1. Under [Specify subnet], select [Import CSV file]. 2. Under [Import CSV file:], enter the path to the CSV file, or click [Browse...] to select the CSV file. 3. Click [Add]. The CSV file will be imported. If the CSV file contains errors, details about them are displayed to the right of the text box.
3. Settings Log Management Service Settings The following tables explain the settings for collecting logs using the log management function and viewing the operational status of the log management function. [Operation] menu Item 3 Allows you to Update Log DB... Update the log database. Start to Collect Logs Start the log collection service. Stop to Collect Logs Stop the log collection service. [Manage] menu Item Allows you to Specify Log Storage Period... Select the period for storing log data.
Device Management Settings Log Collection Function Status: This area indicates whether log collection is operating or not. Status Operating Explanation Indicates that log collection is currently operating. You can stop log collection by selecting [Stop to Collect Logs] in the [Operation] menu. Suspending Indicates that log collection is currently stopped. You can start log collection by selecting [Start to Collect Logs] in the [Operation] menu.
3. Settings To change the storage period, on the [Manage] menu, select [Specify Log Storage Period...]. Performing a log batch deletion You can manually delete all logs stored before a specified date. 3 • The batch log deletion process requires at least 300 MB of hard disk space. Before beginning the process, make sure there is sufficient space available on the hard disk.
Device Management Settings Setting Basic collection start time Explanation Specify the month, day, year and time on which to begin collection. If you specify a date before the current date, collection begins immediately. Collection interval Specify the number of hours to wait between collections. • For details about user counters see p.167 "Configuring Counter Collection by User". 3 Filter Settings This section explains the menu items and settings for editing filters.
3. Settings Setting Display location: Explanation Select where the filter is displayed. [Menu] Displayed only in the [Filter] menu on the [Printer Management] screen, etc. [Menu and Directory Tab] Displayed in the [Filter] menu and [Directory] tab on the [Printer Management] screen, etc. 3 Public Select this checkbox to enable other Remote Communication Gate S users to use this filter. Other Remote Communication Gate S administrators can also edit this filter.
Device Management Settings Setting Selected group: Explanation Click [Selected group:] to displays the devices that belong to the specified group and whose counter figures are to be sent by notification e-mail. • See p.86 "Counter Information Notification (Scheduled Email): Select Group". • Default: [All] Notification: 3 Specify whether or not to send the counter figures by notification e-mail. • Default: [Off] Specify notification date: Specify the dates on which the e-mail notification is sent.
3. Settings • For details about creating an e-mail recipient list, see p.163 "Creating an E-mail Recipient List". Counter Information Notification (Scheduled Email): Select Group The following table explains the settings for displaying the group(s) whose devices' counter figures are sent by e-mail. 3 Setting Category name: Explanation Displays the currently selected category. The [Scheduled Notification: Change Category] screen appears when you click [Change Category].
Customized Display Settings Customized Display Settings Printer Management List Display Settings You can specify which and how many items appear in the Printer Management List. The following tables explain the display settings that are available for the Printer Management List screen. Setting No. of display items: Explanation Enter the number of items to display per page on the [Printer Management] screen.
3. Settings Setting No. of display items: Explanation Enter the number of items displayed per page on the System Log List screen. • Default: 20 • Available range (number of items): 1 - 5000 3 No. of characters to display: Specify whether or not to limit the number of characters displayed if the displayed text is too long to fit on a single line. [Display up to xx characters] Use this setting to limit the number of characters that is displayed if the text is too long to fit on a single line.
Customized Display Settings Setting Explanation No. of characters to display: This selects whether or not to limit the number of characters displayed if the displayed text is too long to fit on a single line. [Display up to xx characters] Use this setting to limit the number of characters that is displayed if the text is too long to fit on a single line. Specify a maximum number in the text box. After this setting is made, only the specified number of characters will be displayed.
3. Settings Setting Explanation Display items: This is a list of the items that can be displayed in [Source (Storage)] of [Job Log List]. Selected items: This is a list of the items displayed in [Source (Storage)] of [Job Log List].
Customized Display Settings Setting Selected items: Explanation This is a list of the items displayed in [Source (Internal)] of [Job Log List]. • Default: Report type: application originated from, Report type: output method Setting Explanation Display items: This is a list of the items that can be displayed in [Target (Paper Output)] of [Job Log List]. Selected items: This is a list of the items displayed in [Target (Paper Output)] of [Job Log List].
3. Settings Setting Reset All Explanation Return all settings to their default values. Access Log List Display Settings You can specify which and how many items appear in the Access Log List. 3 The following tables explain the display settings that are available for the Access Log List screen. Setting No. of display items: Explanation Enter the number of items to display per page on the [Access Log List] screen. • Default: 100 • Available range (number of items): 1 - 500 No.
Customized Display Settings Setting Selected items: Explanation This is a list of the items that are displayed when the [Access Log List] screen appears. • Default: Log time, Log type, Access results, User code/User name, User display name, Serial Number Setting Explanation Display items: This is a list of the items that can be displayed in [Authentication Log] of [Access Log List].
3. Settings Setting Selected items: Explanation This is a list of the items displayed in [Unauthorized Copy Control Log] of [Access Log List]. • Default: Controlled Image Type 3 Setting Explanation Display items: This is a list of the items that can be displayed in [Administrator Operation Log] of [Access Log List]. Selected items: This is a list of the items displayed in [Administrator Operation Log] of [Access Log List].
Customized Display Settings Setting Selected items: Explanation This is a list of the items displayed in [Administrator Operation Log] of [Access Log List]. • Default: Result Setting Explanation Display items: This is a list of the items that can be displayed in [Administrator Operation Log] of [Access Log List]. Selected items: This is a list of the items displayed in [Administrator Operation Log] of [Access Log List].
3. Settings Setting Selected items: Explanation This is a list of the items displayed in [Administrator Operation Log] of [Access Log List]. • Default: Result 3 Setting Reset All Explanation Returns all settings to their default values. Display Item Settings for Client Users You can specify which and how many display items appear in the printer list for client users. The following tables explain the display settings that are available for the client user printer list. Setting No.
Customized Display Settings Firmware Management List Display Settings The following table explains the display settings that are available for the [Firmware Management] screen. Setting No. of display items: Explanation Enter the number of display items per page on the [Firmware Management] screen. 3 • Default: 20 • Available range (number of items): 1 - 1000 No.
3. Settings Setting Explanation No. of characters to display: Select whether or not to limit the number of characters displayed if the displayed text is too long to fit on a single line. [Display up to xx characters] Use this setting to limit the number of characters that is displayed if the text is too long to fit on a single line. Specify a maximum number in the text box. After this setting is made, only the specified number of characters will be displayed.
Customized Display Settings Setting No. of characters to display: Explanation Select whether or not to limit the number of characters displayed if the displayed text is too long to fit on a single line. [Display up to xx characters] Use this setting to limit the number of characters that is displayed if the text is too long to fit on a single line. Specify a maximum number in the text box. After this setting is made, only the specified number of characters will be displayed.
3. Settings Service Information You can view the configuration and version information of the Remote Communication Gate S service. Setting 3 100 Explanation Remote Communication Gate S Displays the version of Remote Communication Gate S. Displays the name and version of the active configuration service used by Remote Communication Gate S.
@Remote Settings @Remote Settings @Remote is an online service designed to simplify device maintenance. By using @Remote, tasks such as ordering new toner, making service calls, and reporting supply usage are handled automatically. If you are using @Remote service, you can access the @Remote settings from Remote Communication Gate S. • In order to access the @Remote settings, you must first activate the @Remote service. For details, contact your service representative.
3. Settings • If your @Remote session is idle for more than 20 minutes, you will be logged out automatically and return to the Remote Communication Gate S settings screen will reappear. Viewing and Configuring Communication Server Settings 3 You can view and configure some of the settings for the communication server. The following sections describe the settings. Basic Settings Item Explanation RC Gate ID Code for identifying Remote Communication Gate.
@Remote Settings Item Explanation Proxy IP address Enter the host name or IP address of the proxy server. Proxy Port Enter the port number to use for communication with the proxy server. Proxy User name Enter the user name for authentication. Proxy Password Enter the password for authentication. Proxy domain name Enter the domain of the proxy server.
3. Settings Set send Ping permission On the [Set send Ping permission] screen, you can select whether to permit use of ping when searching for devices. If you permit ping, every IP address on the network will be pinged one after the other. Item Set send Ping permission Explanation [Permit] Ping every IP address on the network one after the other. 3 [Prohibit] Issue an SNMP broadcast on the network to limit searching to responding addresses only.
@Remote Settings Setting Authentication type Explanation Select a method for authentication. [None] Do not perform authentication. [POP3] Use a POP3 server for authentication. [SMTP] 3 Use the SMTP server specified in [SMTP Server] for authentication. • Default: [None] POP server address Enter the IP address or host name of the POP3 server to use for authentication. POP server port Enter the port number to use for communication with the POP3 server.
3. Settings • If you stop communication with the Communication Server, @Remote will not be able to perform any of its functions. Communication Server Requests On the [Communication Server Requests] screen, you can specify which kinds of requests to accept from the Communication Server. 3 Item Explanation Communication Server Requests [Do not restrict] Select this to accept all requests from the Communication Server. [Restrict] Select this to refuse all requests from the Communication Server.
@Remote Settings Notification timing Item Explanation SC/CC Displays the frequency at which SC/CC calls are made. Manual call Displays the frequency at which MC calls are made. Alarm call Displays the frequency at which Alarm calls are made. Supply order Displays the frequency at which Supply calls are made. MIB device FSC/Supply Displays the frequency at which MIB Device FSC and Supply Calls are made.
3. Settings Item Auto Discovery start schedule Explanation Specify the frequency of Auto Discovery. [Monthly] Select this option to perform Auto Discovery once a month. Enter the day of the month and the time at which to execute Auto Discovery. [Weekly] 3 Select this option to execute Auto Discovery once a week. Select the day of the week and enter time when you want execute Auto Discovery to begin. [Daily] Select this to perform Auto Discovery every day.
@Remote Settings Item Explanation MAC Address The media access control address of the device's network card. Cutoff date The date and time at which the counter information was read. Method to assign IP address Displays whether the device's IP address is assigned manually (Specify) or automatically using DHCP (Auto-Obtain (DHCP)). Set location information The location where the device is installed Machine administrator's E-mail address The e-mail address of the device administrator.
3. Settings Excluded IP Address Settings When the Communication Server performs Auto Discovery, communication might not be established with some devices that should exist. If this happens, the Communication Server performs Auto Discovery again after a specified period of time elapses. Using the [Excluded IP Address Settings] screen, you can exclude some IP addresses from Auto Discovery. To add an IP address for exclusion 3 1.
Site Map Settings Site Map Settings The Site Map contains links to all of the functions in Remote Communication Gate S. By clicking the Site Map button, you can access the Site Map from any page in Remote Communication Gate S. 3 BXN002S The links are organized by category according to their function. A check box is displayed next to each link. Selected links are displayed in the Quick Links area of each page in Remote Communication S. For details about the Quick Links area, see p.43 "Top Page".
3. Settings System Log Settings Remote Communication Gate S generates log files that contain information about system operations. This section explains the various system logs. • For an explanation of the system log codes displayed in the system log, see p.339 "System Log Code". 3 Printer Management System Logs The printer management system logs record information about general system operations such as status polling and device discovery.
System Log Settings Setting Time range: Explanation Use this to view logs that cover a specified time period (range) only. The time period (range) is expressed in the order of month, day, year, time. To specify a time range, select the month, day, and time from the lists, and then manually enter the year. 3 System Log for Device Log Collection The system logs for device log collection record information about the collection of device logs.
3. Settings Setting Filter menu Explanation Use this menu to select a filter. Filters allow refined searching according to specific conditions. The following filters are available: Download firmware, Service operation, Others, No Filters Sort by menu Use this menu to sort the log display according to the selected item. The available items are: Log Time, Function, Error, System Log Code 3 Package Management System Log • For an explanation of the [Edit] menu and [Time range:], see p.
System Log Settings Setting Sort by menu Explanation Use this menu to sort the log display by a selected item.
3. Settings User Account Management Remote Communication Gate S allows you to view and modify user accounts. By assigning access privileges to accounts, you can control the kinds of operations that different users can perform. You can also assign change account display names and e-mail addresses to accounts, and set the language used when sending e-mail to users. If you are using Basic authentication, you can also add and delete user accounts. 3 • For details about managing authentication methods, see p.
User Account Management User Account Settings Screen Overview 3 BRY013S 1. Directory list You can use the menus to view and manage users by group. 2. Account search Use this area to search for user accounts. For details, see p.119 "Searching for user accounts". 3. Account list The account list displays currently registered users. You can use the menus to manage users. If you are using Basic authentication, you can also add, edit, and delete user accounts. 4.
3. Settings [Edit] menu Item Allows you to Select All Select all accounts displayed in [Account list:]. Clear All Deselect all accounts selected in [Account list:]. Add User Account Add a new user account. When you add a new account, all groups for each category are specified simultaneously. If no groups have been created, the new account is registered directly in the category. 3 • See p.121 "Adding an account". Delete User Account Delete the selected user accounts. • See p.
User Account Management [Tools] menu Item Download Authentication Manager Allows you to Download Authentication Manager. This application can be used to manage authentication and user accounts. Only the Remote Communication Gate S administrator can download Authentication Manager. • For details about how to install and use Authentication Manager, see p.305 "Authentication Management". 3 [View] menu Item Allows you to Display Directory Display the directory tree.
3. Settings Authentication Method Match Specifications LDAP Authentication Matches depend on the authentication server's settings and/or the authentication application. NDS Authentication • Click [Clear Search] to clear the search results and display the entire user list. 3 Directory List The directory list displays a list of groups registered in Remote Communication Gate S. You can organize users into groups for simpler user management.
User Account Management Setting Password: Explanation Confirm password: When using Basic authentication, you can change the user's password by entering the new password in [Password:] and then re-entering it in [Confirm password:]. Account Display Name Enter the name to display for the account. Access privileges: Remote Communication Gate S administrators can change the access authority of any account selected in the account list on the [User Account Settings] screen.
3. Settings Setting Password: Confirm password: Explanation Enter the password that you want to assign to the account in [Password:], and re-enter it in [Confirm password:]. • Passwords can contain up to 128 characters. 3 Account Display Name Enter a display name for the account. Access privileges: Select the access privileges that you want to assign to the account.
User Account Management Deleting an account • Deleting a user account removes the account from the authentication system, which might be used by several applications. Therefore, deleting an account does not affect Remote Communication Gate S, login only, but also any other applications that use the authentication system. Before deleting a user account, make sure that the account is not in use with other applications. • Only the Remote Communication Gate S administrator can delete accounts.
3. Settings Managing Users in Groups You can organize users into groups for simpler user management. Groups are created via system settings, and they are also used to organize printers. • For details about creating and managing groups, see p.61 "Category Settings". 3 Adding users to a group 1. Access the [User Account Settings] screen. See p.116 "Accessing the User Account Settings". 2. Select the accounts that you want to add (register) to a group. 3. On the [Edit] menu, select [Add /Move to Group...].
4. Printer Management Remote Communication Gate S enables you to manage all your printers using a single application. The device management functions of Remote Communication Gate S let you view the status of registered printers, register and delete printers, organize printers into logical groups, and configure printer settings. Overview of Printer Management The printer management functions allow you to view a printer's status and configure its settings.
4. Printer Management 3. Device List View Displays the registered printers in the currently selected group. Description of menu items [Edit] menu Item 4 Allows you to Select All Select all devices in the list. Clear All Deselect all devices in the list. Register Printer... Manually register printers to Remote Communication Gate S. • See p.138 "Manual Device Registration". Delete Printer Delete the selected devices from Remote Communication Gate S. • See p.140 "Deleting Devices".
Overview of Printer Management [Printer] menu Item Batch Configuration... Allows you to Apply device settings to multiple devices at once. • See p.171 "Batch Device Configuration". Firmware Update... Update the firmware of selected devices. • For details about firmware management, see p.233 "Firmware Management". Device Log Transfer Settings... Configure the device log transfer settings for the selected devices. 4 • This setting cannot be changed while the device is in use.
4. Printer Management Item Remove SNMP Trap Settings Allows you to Select this to remove the SNMP trap settings of the selected devices. • See p.136 "Disabling the Trap Setting for Devices". Overwrite Access Account Overwrite the access account of selected devices by specifying new account information. • See p.133 "Overwriting Access Accounts". 4 Export Address Information Export the selected device's address book information as a CSV file. • See p.395 "Address Book CSV File Format".
Overview of Printer Management Item Device Access Log List... Allows you to Display the access log list of the selected devices. • See p.206 "Access Log". [Filter] menu Item Allows you to Printers with Errors Display only the devices currently in error status. Discovered Printers Display a list of devices newly discovered through Auto Discovery. When you have selected this filter, the [Remove from Discovered Printer List] item appears in the [Edit] menu.
4. Printer Management Item List Allows you to View the device list in list view. This item is only available when you are viewing a group's map. Map View the map for the selected group when the device list is displayed in list view. The item is only available if a map has been created for the group. • See p.154 "Map". 4 Search Devices... Display the [Search] field, , which you can use to search for registered devices. • See p.141 "Searching the Device List".
Overview of Printer Management Printer status Icon Explanation There was no response from the printer. The printer has run out of toner/ink. A paper jam has occurred. The printer has run out of paper. A cover is open. The printer has run out of staples. 4 The punch waste receptacle is full. The waste toner receptacle is full. A paper jam has occurred inside the Auto Document Feeder (ADF). A communication error has occurred. The paper output tray is full. An output tray is full.
4. Printer Management Icon Explanation The printer is busy processing and not ready to perform a new operation. The printer is busy printing a job. The printer is ready to perform a new print job.
Device Configuration Functions Device Configuration Functions This section explains the procedures for configuring device settings. All of the following procedures can be applied to multiple devices. Configuring Device Log Transfer Use the following procedure to configure the device log transfer settings for selected devices. 1. On the Site Map, click [All Printers]. 2. On the [Directory] tab under [View by Filter], click [Device Log Transfer Set Printers].
4. Printer Management 5. Enter the access account information settings (each setting is explained in the following table): Access account for RDH SOAP Setting Explanation User name: Enter the user name to use for access. Password: Enter the password to use for access. SNMP version 4 Setting Select protocol: Explanation Select the SNMP version to use for connection to the device. [SNMPv1,v2] Use SNMPv1 or SNMPv2. [SNMPv3] Use SNMPv3.
Device Configuration Functions Setting an Address Book Use the following procedure to configure address book settings for multiple devices. 1. On the Site Map, click [All Printers]. 2. Select the devices whose address book settings you want to configure. 3. On the menu bar, click [Printer] > [Device Address List Settings...]. 4. Click [Browse] to select a CSV file. 5. If necessary, in the Temporary access account, select [Enable] and enter a user name and password to create a temporary access account. 6.
4. Printer Management 3. On the menu bar, click [Printer] > [Device Log Batch Deletion]. • To check the results of changes to settings, see p.218 "Displaying Batch configuration results from system log". Enabling the Trap Setting for Devices 4 Use the following procedure to configure the SNMP trap settings for a selected device. If a trap is sent from a device, Remote Communication Gate S performs status polling immediately.
Device Configuration Functions 2. Select devices whose trap settings you want to disable. 3. On the menu bar, click [Printer] > [Remove SNMP Trap Settings]. • If you remove the trap settings, the SNMP community name will also be deleted. • To check the results of the settings change, see p.218 "Displaying Batch configuration results from system log".
4. Printer Management Manual Device Registration You can register new devices manually or delete registered devices from Remote Communication Gate S. Registering Devices Use the following procedure to specify a new or undiscovered device and register it to Remote Communication Gate S manually. Registered devices are added to the group [Ungrouped] in all existing categories.
Manual Device Registration Setting Explanation User name: Enter the user name for the account. Password: Enter the password for the account. Select the protocol to use for connection with the printers. Setting Explanation SNMPv1,v2 Select this to use only the SNMPv1,v2 protocol to connect to printers. SNMPv3 Select this to use only the SNMPv3 protocol to connect to printers. SNMPv3 priority Select this to use both the SNMPv3 and SNMPv1,v2 protocols to connect to printers.
4. Printer Management Setting Explanation Authentication algorithm: Select the encryption algorithm for SNMPv3. Encryption password: Enter the password to use for encryption. Confirm encryption password: Re-enter the password to use for encryption. This must be the same as the password entered previously. Context name: Enter the context name specifying the MIB range for access. 4 Select whether to enable the SNMP trap setting on printers when communication has been established.
Searching the Device List Searching the Device List You can search for registered printers in the printer list. You can search for printers by criteria such as printer name, IP address, status, etc. You can also save the search conditions you enter as a filter. • For details on saving search conditions as filters, see p.142 "Searching with Filters". Performing a Search 1. Access the printer list by clicking [All Printers] on the Site Map. 4 2.
4. Printer Management Searching with Filters Applying filters to the device list allows you to display only printers that meet certain conditions. For example, you can display only printers that have an error, or within a specified IP address range. Remote Communication Gate S has built-in filters, but you can also register new filters consisting of your own search conditions. The filters are displayed on the [Directory] tab and in the [Filter] menu. Applying a Filter 4 1.
Searching with Filters Managing Filters You can save search conditions as a filter. A maximum of 20 filters can be saved per Remote Communication Gate S user. You can also edit, delete, and change the display order of saved filters. Registering a filter 1. Perform a device search. See p.141 "Searching the Device List". 2. Click [Save as Filter], which is displayed to the right of [Search Results]. 3. Configure the filter settings as desired. 4 See p.83 "Filter Settings". 4. Click [OK].
4. Printer Management 4. Click [OK]. • You cannot delete built-in filters. Changing the display order of filters 1. Access the printer list by clicking [All Printers] on the Site Map. 2. On the [Directory] tab, click [Filter Settings...]. Or, click on the [Filter] > [Filter Settings...] on the menu bar. 4 144 3. Select the filter whose display order you want to change, and then click [Up] or [Down].
Managing Printer Properties Managing Printer Properties The "Properties" screen displays details of each device. You can view details of all registered devices by clicking the tab under the menu bar on the Properties screen. Also, you can change a device's settings using the relevant screens. Displaying Printer Properties 1. Access the printer list by clicking [All Printers] on the Site Map. 2.
4. Printer Management Setting Web Image Monitor Explanation Opens the Web Image Monitor screen of a selected device. • Depending on the machine, screens other than Web Image Monitor may open. • For information about accessing Web Image Monitor or other printer configuration applications, see the documentation for the printer. 4 [Printer] menu Item Change Device Display Name Allows you to Change the display name of a device. • See p.147 "Changing the display name of a device".
Managing Printer Properties [Log] menu Item Allows you to Job Log List... Display the Job Log of the selected device. Access Log List... Display the Access Log of the selected device. Device Log Transfer Settings Configure device log transfer. • See p.148 "Configuring device log transfer". Delete All Logs in Device Delete all logs in the selected device.
4. Printer Management SNMP version Setting Select protocol: Explanation Select the SNMP version to use to connect to the device. [SNMPv1,v2] Use SNMPv1 or SNMPv2. [SNMPv3] Use SNMPv3. Access account for SNMPv1,v2 4 Setting Explanation Read community name: Enter the read community name to use for access. Write community name: Enter the write community name to use for access. Access account for SNMPv3 Setting Explanation SNMP user name: Enter the user name to use for access.
Managing Printer Properties 3. Under [Device Log Transfer Settings], select a log transfer method(each method is explained in the following table): Setting Explanation Collect device job logs: Select this to collect a device's job logs. Collect device access logs: Select this to collect a device's access logs. Encrypt device log transfer: Select this to encrypt a device's logs when they are sent to Remote Communication Gate S.
4. Printer Management • If you click the status icon displayed to the right of the device shown on the [Printer Status] tab, details of the device's status will appear in [Details] immediately below. The Printer Details tab This tab displays the device's system details and information about network activity. Item 4 Explanation Displays a device's system data such as print speed, B&W/Color, and system version.
Managing Printer Properties Item Explanation Internal counter data. • Depending on the device model, certain items might not be displayed. The User Properties tab The tab displays the groups that the devices are registered to. The [User Properties] fields are also displayed on this tab. Setting Explanation 4 Displays the groups that the devices are registered to. If a map has been created for a group, an icon is displayed at the end of the group name.
4. Printer Management • To check the details of each package, click the property icon shown in the list. • For further information about package details, see p.245 "Package Management".
Organizing Devices in Groups Organizing Devices in Groups The Group function lets you organize printers into groups in order to simplify management. For example: if you create a group called "Sales" and register the devices used in the Sales department to this group, you can display a list of all the Sales department's devices simply by clicking the group's name. You can register devices to groups one at a time, or you can import a CSV file that specifies the group assignments for multiple devices.
4. Printer Management Map Maps allow you to visually represent devices that you manage. Placing printer icons on a floor map lets you view the current status of devices and pinpoint their location. This can be particularly useful for quickly locating a malfunctioning device. One map can be created for each group. Viewing and Operating Maps Maps are accessible from the printer list and from device property screens of devices. 4 Viewing a map from the printer list 1.
Map 4 When the screen is in map view, you can perform the following operations: • Change the map's opacity • Zoom in and out of the map • Move the map by dragging it • Access a device's properties screen by clicking its icon • Return to the list view by clicking the [View List] button • Use the menus to perform other operations on the map [Edit] menu Item Create New Map... Allows you to Create a new map for the selected group.
4. Printer Management [View] menu Item Allows you to Display Directory Show the [Directory] tab. Hide Directory Hide the [Directory] tab. List Switch the display to the list view. Map Switch the display to the map view. If the screen is already in the map view, selecting this item will not change the display. 4 • If the screen is in the map view, you cannot apply filters; filters are not displayed on the [Directory] tab.
Map 3. Under , click the map button for the group whose map you want to view. 4 BRY016S A new window will appear, and the map for the group will be displayed in simplified view. The icon of the device will flash.
4. Printer Management • Printer information display The printer model and IP address of the device are displayed next to the device's icon.. Map status The status of a map is displayed on the [Group Settings] screen. The following table explains the possible statuses of a map: Status 4 Explanation --- A map cannot be created for the group. This applies to categories and the group [Ungrouped]. No Map A map does not exist for the group. Unfinished A map has been created but not made public yet.
Map 3. Click the [View Map] button in the upper part of the screen. BXN006S 4 4. On the menu bar, click [Map] > [Create New Map...]. Or, if a map already exists, click [Map] > [Edit Map]. • If you are creating a new group, see p.159 "Selecting a background image". Creating/editing a map from the [Group Settings] screen 1. Access the [Group Settings] screen. See p.61 "Category Settings". 2. Select a group whose map status is [No Map]. 3. On the menu bar, click [Map] > [Create New Map...].
4. Printer Management • The size of the image file cannot exceed 32 MB. • The dimensions of the map display area are 760 × 455 pixels. The background image will be scaled to fit these dimensions but, the aspect ratio of the image will not be changed. Editing a Map When you create a new map or edit an existing map, the map editing screen appears.
Map Item 8 [Temporary Save] button Explanation Temporarily save the current map. Placing printer icons on the map You can place printer icons on a map and then move or remove them as necessary. You can also change the length and direction of an icon's tail. • To place a printer icon on the map, drag the desired icon from the Printer list and drop it on the map. • To move a printer icon, drag it to a new location. • To remove a printer icon from the map, drag the icon back to the Printer list.
4. Printer Management Deleting a map from the [Group Settings] screen 1. Access the [Group Settings] screen. See p.61 "Category Settings". 2. Select the group whose map you want to delete. 3. On the menu bar, click [Edit] > [Delete]. 4. Click [OK]. 4 162 • If you delete a group, its map data will also be deleted. The maps of any subgroups will also be deleted. • If you delete a category, all maps in all groups within the category will be deleted.
Device Error Notification Device Error Notification If a device error is detected during status polling, or by receiving a trap notification, notification of the error can be automatically sent by e-mail to specified recipients. Specifying Error E-mail Notification Recipients 1. Access the printer list by clicking [All Printers] on the Site Map. 2. Select the devices for which you want to enable error notification. 3. On the menu bar, click [Printer] > [Error Notification by Email...]. 4.
4. Printer Management Directly entering e-mail addresses 1. On the [Add Email Addresses] or [Edit Email Address List] screen, enter the destination email address in [Email address:]. 2. In the [Language:] drop-down list, select the language of the notification e-mail. 3. Click [Add]. 4. Repeat steps 1 to 3 to add additional e-mail recipients. Removing e-mail recipients 4 164 1. Under [Email address list for notification:], select the recipients you want to remove. 2. Click [Remove].
Error Report Error Report You can view and export the error reports of registered printers. Viewing Error Reports Use the following procedure to display error reports of multiple devices. 1. On the Site Map, click [All Printers]. 2. Select the devices whose error report you want to view. 3. On the menu bar, click [Printer] > [Error Report]. The error report screen will appear. 4 4. Click [OK] to return to the printer list. • You can export the error report by clicking [Edit] > [Export...].
4. Printer Management Device and User Counters Remote Communication Gate S collects device counters from all devices. You can view the counter information in Remote Communication S, and you can have the counter information sent by e-mail to selected recipients. Device Counters 4 Remote Communication Gate S collects charge counters and management counters from registered devices. You can have a CSV file that contains the device counter information sent to specified e-mail addresses.
Device and User Counters 5. Click [OK]. • E-mail notification of counter data is sent at midnight (0:00) on the specified day. The time of the notification cannot be changed. • You can confirm counter data in the CSV file appended to the e-mail.
4. Printer Management Exporting User Counter Information Remote Communication Gate S includes a command line tool for exporting user counter information. This section explains how to use this tool. By default, the user counter export tool is located in the folder below: • C:\Program Files\RMWSDMEX\bin • ExportUserCounter.exe You can specify several options to control execution of the export tool. The following table lists the available options. 4 ExportUserCounter.
Device and User Counters You create the conditions file by exporting group data using ManagementTool, and then editing the output file. You can specify a conditions file on the command line by using the "-condition" option. If no conditions file is specified, then the user counter data is specified for all devices. • You can only specify which devices to output user counter information for. You cannot specify which counters to output. To create the conditions file 1.
4. Printer Management ExportUserCounter.exe -C C:\my_documents\grp.
Batch Device Configuration Batch Device Configuration You can configure settings for multiple devices on the network. You can configure settings such as network settings, paper tray settings, and more. The same settings are applied to all targeted devices. You can configure multiple batch configuration tasks. Creating multiple tasks can be useful for creating different configurations for sets of printers, or staggering the configuration execution time if you are configuring a large number of printers.
4. Printer Management Step 2 Action Set a temporary access account Explanation Because different types of settings on a device may be accessible to different users, it is necessary to create a temporary access account to avoid authentication errors. • p.189 "Configure a Temporary Access Account". 3 Specify the execution schedule 4 You can have batch configuration execute immediately after you are done configuring the settings, or you can specify a date on which to execute it.
Batch Device Configuration • If you click [Clear All] on the setting entry screen, all entered items are reset to default values. Click [OK] when the default reset confirmation screen appears. Settings for General: Setting Explanation Password: Select [None], [Type 1], or [Type 2] for the password policy of the device. Setting 4 Explanation URL name: Enter the URL name of the device. URL: Enter the URL of the device.
4. Printer Management
Batch Device Configuration Settings for TCP/IP: TCP/IP: Setting Explanation DHCP: Select whether to obtain IP addresses from DHCP servers. WINS: Select whether to enable name resolution using WINS servers. Primary WINS server: Enter the IP address for the primary WINS server. Secondary WINS server: Enter the IP address for the secondary WINS server. LPR: Select whether to enable LPR. RSH/RCP: Select whether to enable RSH/RCP. DIPRINT: Select whether to enable Direct Print.
4. Printer Management Setting Community name 1: Community name 2: Community name 3: Community name 4: Community name 5: Community name 6: 4 Community name 7: Community name 8: Community name 9: Community name 10: Explanation • Community name 1 - 10 Enter the Community name. • Community type 1 - 10 Select an access type from [Not accessible], [Readonly], [Read/Write], or [Trap]. • Community protocol 1 - 10 Select a protocol type from [TCP/IP+IPX], [IPX], [TCP/ IP], or [OFF].
Batch Device Configuration Setting Network administrator authentication: Explanation Select whether to authenticate network administrators. Check applicable items. If you select [On] and an item, the item will be authenticated. You can select multiple items. File transfer, Interface settings, Administrator tools Machine administrator authentication: Select whether to authenticate device administrators. Check applicable items.
4. Printer Management Setting 4 Explanation SMTP server: Enter the SMTP server address or host name. SMTP port No.: Enter the port number used by an SMTP server. SMTP authentication: Select whether to perform SMTP authentication. SMTP authentication email address: Enter the e-mail address used for SMTP authentication. SMTP authentication user name: Enter the user name used for SMTP authentication.
Batch Device Configuration Setting Explanation Fax email user name: Enter user names for Fax mail. Fax email password: Enter passwords for Fax mail. Email notification address: Enter e-mail addresses notified by the e-mail notification function. Email notification user name: Enter user names for the e-mail notification function. Email notification password: Enter passwords for the e-mail notification function.
4. Printer Management Setting Explanation Windows authentication domain name: If you select [Windows] in [User authentication settings], enter the domain name to be used for authentication. SSL You can specify whether or not to perform SSL. Kerberos Authentication Select whether to use Kerberos authentication. If you select [On] under [Kerberos Authentication], you must specify the realm that you want to protect with Kerberos authentication.
Batch Device Configuration Setting Integration server authentication server type: Explanation Select the type of integration server authentication from the following: [Windows (Native)], [Windows (NT compatible)], [Basic (Integration server)], [Notes], [Default] SSL You can specify whether or not to perform SSL. Settings for Paper tray: Setting Paper tray 1: Explanation 4 Select the paper type loaded in each paper trays.
4. Printer Management Setting Explanation Auto continue: Select a time period the machine waits before continuing printing when there is no paper matching the size and type specified by the printer driver in the paper trays: [Off], [Immediate], [1 min.], [5 min.], [10 min.], [15 min.] Memory overflow: Select an action to perform in the event of memory overflow. [Do not print], [Error information] 4 Job separation: Select whether to separate jobs.
Batch Device Configuration Setting Toner saving: Explanation Select whether to enable Toner saving. If you select [On], toner is saved by reducing the number of dots in solid black areas of print. Spool image: Select whether to perform Spool Image printing. Reserved job waiting time: Select a waiting time: [Long wait], [Medium wait], [Short wait], [In reserved job order] Printer language: Enter the Printer Language to be used.
4. Printer Management Setting Punch type: Explanation Select whether to use the punch function. To use the punch function, select the punching method and position: [Off], [Left 2], [Top 2], [Right 2], [Left 3], [Top 3], [Right 3], [Left 4], [Top 4], [Right 4] Extended Auto Tray Switching If paper runs out during printing, the tray will be switched automatically if there is another tray that is loaded with paper of the required size, orientation, and type.
Batch Device Configuration Setting Symbol set: Explanation Select a character set used for the default font: Roman-8, ISO L1, ISO L2, ISO L5, PC-8, PC-8 D/N, PC-850, PC-852, PC8-TK, Win L1, Win L2, Win L5, Desktop, PS Text, VN Intl, VN US, MS Publ, Math-8, PS Math, VN Math, Pifont, Legal, ISO 4, ISO 6, ISO 11, ISO 15, ISO 17, ISO 21, ISO 60, ISO 69, Win 3.0 Courier font: Select either [Regular] or [Dark] for the Courier font type. Extend A4 width: Select whether to use the Extend A4 Width function.
4. Printer Management Setting Color profile: Explanation Select a color profile: [Auto], [Presentation], [Solid color], [Photographic], [User setting] Process Color Model Select [Color] or [Black & White]. Tray parameters settings: Trays can be made to switch under parameters settings. Up to three parameters can be set for each tray. If settings are not needed, leave the space blank.
Batch Device Configuration LDAP server settings: Setting LDAP search: Explanation Select whether to use the LDAP search. to Setting LDAP server 1 Explanation Perform batch settings for LDAP servers 1 to 5. To use the selected LDAP server, select LDAP servers 1 to 5. To delete the selected LDAP server, select [Delete]. LDAP server 2 LDAP server 3 4 LDAP server 4 LDAP server 5 Identification name Enter the name. Server name Enter the server name.
4. Printer Management Setting Explanation Email address Enter the mail address as a search condition. Fax number Enter the fax number as a search condition. Company name Enter the company name as a search condition. Department name Enter the department name as a search condition. Setting 4 Explanation Attribute Enter the attribute as an optional search condition. Key display Enter the key display name as an optional search condition.
Batch Device Configuration Setting Display IP address on device display panel Explanation Set whether the IP address is displayed for a device. Settings for User lockout policy Setting Explanation User lockout function Select whether to enable or disable the user lockout function.
4. Printer Management To prevent authentication errors, a temporary access account is created with sufficient privileges to configure all the device settings. 1. On the [Batch Configuration] screen under [Temporary access account], configure the settings for the temporary access account. Setting 4 Explanation Account status Select [Enable] specify a temporary access account to access the devices. User name: Enter the user name to use for access.
Batch Device Configuration • If you select a date that does not exist for the current month, batch configuration will be executed on the first day of the following month. For example, if you select [31] in February, batch execution will execute on March 1. Configure Notification Settings When batch configuration has been executed, you can have notification e-mails sent to specified recipients. 1.
4. Printer Management [Results] tab Setting Explanation Completed printers: Displays the total number of devices whose settings were successfully configured. Incomplete printers: Displays the total number of devices whose settings were not successfully configured. [Printer] menu Item 4 Allows you to Repeat Batch Configuration for Incomplete Printers... Perform Batch Configuration again using the same configuration conditions. Printer Properties...
Task List Task List A task is an operation that Remote Communication Gate S performs in the background, such as remote firmware update, device discovery, and batch configuration. The [Task List] screen displays all scheduled and pending tasks. Two task lists are displayed in the [Task List] screen: Task List Explanation Discovery Task List Displays scheduled and pending discovery tasks.
4. Printer Management 4 BXN007S Managing Tasks This section explains how to manage tasks on the task list. Discovery Task List The Discovery Task List displays all scheduled and pending device discovery tasks. Device discovery tasks are created via the task list. [Edit] menu Item 194 Allows you to Select All Select all tasks in the discovery task list. Clear All Deselect all tasks in the discovery task list. Add Add a new discovery task.
Task List • A maximum of 12 discovery tasks can be created. • You cannot delete a Discovery task while it is executing. • For details about discovery settings, see p.71 "Discovery Settings". • When discovery tasks finish executing, they are automatically removed from the task list, and the results are recorded in the System log. For details, see p.217 "Displaying System Log". However, discovery tasks that are set to repeat periodically are not removed from the task list.
4. Printer Management • When tasks in the other tasks list finish executing, they are automatically removed from the task list, and the results are recorded in the System log. For details, see p.218 "Displaying Batch configuration results from system log".
5. Log Management Remote Communication Gate S manages all the logs of devices and server operation. The Log Management features allow you to view all the job, access logs for the devices, and system logs for the server. And log data can be exported in CSV file using Remote Communication Gate S and also by log data output tool without logging in to the server. This chapter explains Log Management features of Remote Communication Gate S and how to use log data output tool.
5. Log Management Report Logs for report and status notification report: Report printing, Status report • The maximum number of devices for which device logs can be retrieved depends on the capability of the computer on which Remote Communication Gate S is running. • Some device logs may be lost if a device is turned off while it is running. • For details of stored logs, see p.80 "Log Management Service Settings". Layout of job log list The operation screen of Log Data is divided into four areas.
Job Log Displaying job log lists of all devices Use the following procedure to display the job logs of all devices registered in the Remote Communication Gate S server. 1. Click [Job Log List] on the Site Map. 2. In [View by Filter] on the [Directory] tab, select the check box of all job types. The job log list of all devices appears. 5 Displaying job logs by job types Use the following procedure to display job log lists by using registered filters of job types. 1. Click [Job Log List] on the Site Map.
5. Log Management Displaying job logs by device Use the following procedure to display a list of job logs for a selected device. 1. Click [Job Log List] on the Site Map. 2. In the list, select the check box of a log of the device you want to display. 3. Click [Job Log List per Device...] on the [Job Log] menu. The job log for the selected device is displayed. • For details about registering devices, see p.138 "Registering Devices".
Job Log Item Job Log Properties... Allows you to Display detailed information of job logs. • For details about detailed job log data, see p.200 "Details of the job log list menu". [Filter] menu Item Allows you to Copier Job Display only copy-related job logs. Document Server Job Display only document server-related job logs. Scanner Job Display only scanner-related job logs. Fax Job Display only fax-related job logs. Printer Job Display only printer-related job logs.
5. Log Management Item No detail Allows you to Display a view of the selected Targeted item. Target (Paper Output) Target (Storage) Target (Line / LAN) Search Logs... Display the [Log Data: Search Logs] screen. • For details about log searches, see p.213 "Job and Access Log Searching". [Sort by] menu 5 Item Allows you to Log Time Sort a list of found job logs according to log time. Detailed job type Sort a list of found job logs according to the detailed job type.
Job Log • Some of the detailed job log items given below can be sorted by the acquired value. For details about ordering when sorting by acquired value, see p.372 "Sorting Order of Detailed Log Items". The property screen of job log displays the following tabs: Tab General Detail Displays a summary of job-related data.
5. Log Management Tab Source Details Detail Displays data relating to job input.
Job Log Tab Target Details Detail Displays data relating to job output.
5. Log Management Access Log Overview of Access Log Access logs are records of device access for devices registered in the Remote Communication Gate S server. Activities such as logging in to or out of devices, or configuring settings on devices are recorded in this type of log. The following access logs are constantly retrieved.
Access Log BRY020S 1. [Directory] Tab Area 2. Header Area 5 3. Menu Bar & Log List Area • If the [Directory] tab is not displayed on the left side of the screen, click [Display Directory] on the [View] menu. To hide [Directory] tab, click [Hide Directory] on the [View] menu. • The [Directory] tab can also be opened and closed by clicking show/hide button at the upper right portion of the tab.
5. Log Management Displaying access logs by group Use the following procedure to display a list of access logs for the devices that are registered to the selected group. 1. Click [Access Log List] on the Site Map. 2. In [View by Group] on the [Directory] tab, click the group whose access logs you want to view. A list of access logs of group-registered devices is displayed. • For more information about registering groups, see p.153 "Organizing Devices in Groups".
Access Log [Edit] menu Item Export... Allows you to Export access logs as CSV files. • For details about exporting job logs, see p.220 "Exporting Logs". [Access Log] menu Item Allows you to Access Log List per Device... Display access logs for specific devices. Access Log Properties... Display detailed access log data. • For details about detailed access log data, see p.208 "Details of the access log list menu". 5 [View] menu Item Allows you to Display Directory Display the [Directory] tab.
5. Log Management Item Allows you to Validity Check Display logs relating to validity check. Address Book Display logs relating to address books operations. Search Logs... Display the [Log Data: Search Logs] screen. • For details about access log searches, see p.213 "Job and Access Log Searching". [Sort by] menu Item 5 Allows you to Log Time Sort a list of found job logs according to log time. Log Type Sort a list of found job logs according to detailed access types.
Access Log Item Explanation Displays a summary of access-related data. Items displayed are: Log time:, Start time:, Log type:, Access results:, User code/User name:, User code/User name type:, User display name:, Log ID:, Serial Number:, SDK Application Info. Displays access data relating to authentication. Items displayed are: Result:, Entry ID:, Certificate authority:, Authentication Server Name, No.
5. Log Management Item Explanation Displays access data relating to network attack detection/encrypted communication. Items displayed are: Displays access data relating to validity checks. Items displayed are: Result:, Communication direction, TCP/UDP, 1st protocol name, Encrypted protocol name, Own terminal identification data, Communication identification data, Communication identification data (port No.
Job and Access Log Searching Job and Access Log Searching Advanced Search for Logs Use the following procedure to search for job and access logs by specifying the search conditions and log types. 1. On each log list screen, click [Search Logs...] in the [View] menu. 2. On the [Log Data: Search Logs] screen, confirm the Search location on the area. 3. Select the [Log type] on the area.
5. Log Management Details of Log Data: Search logs The following items appear on the [Log Data: Search Logs] screen: Item (Common) Explanation Search location: Displays the location to be searched for. Log type: Changes the search condition according to the log type.
Job and Access Log Searching Condition (Jog log) Destination: Time range: Explanation Searches job logs according to destinations as indicated by the Source (Line/LAN) logs. Searches all job logs according to the display term. Specify the time period that you want to search within. Type (Job log) Copying Explanation Document server Searches job logs according to job type. Select the type of job log to search for. Scanner You can select multiple check boxes.
5. Log Management Condition (Access log) Explanation Validity Check Searches access logs according to validity check results. Address Book Searches access logs according to address book operation results. Searches access logs according to the display term. Specify the time period that you want to search within.
System Log System Log Overview of System Log System logs contain important data that display the status of the Remote Communication Gate S server. It is necessary to assign managers to each log and to devise responses when problems occur, feedback to operations is required, or the network is breached. The following system logs are constantly retrieved. Printer Management System Logs Logs for device management settings, database updates, batch configuration results, Remote Firmware Update (RFU) results etc.
5. Log Management 1. Click a system log screen link on the Site Map. 5 BXN008S For example: The [Printer Management System Logs] screen appears. 2. Select a filter in the [Filter] menu. The system log list for the selected filter appears. Displaying Batch configuration results from system log Use the following procedure to display the batch configuration results. 1. Click [Printer Management System Logs] on the Site Map. 2. Select [Batch Configuration] in the [Filter] menu. 3.
System Log 3. Click the properties icon of the RFU list. The [Display System Log Details: Log Data] screen appears. 4. To confirm the firmware update results, click [Results] tab. • For details about other procedures to display RFU results, see p.238 "Checking Firmware Update Results". In the Results screen, failure reports only appear if the device failed to download a RFU. Cause of failures are: Cause of failures Explanation Cancelled User cancelled the RFU through the Remote Communication Gate S.
5. Log Management Exporting Logs All logs registered in Remote Communication Gate S can be exported as CSV files. • Do not close the [Log Export] screen during the export process. • You can export up to 10,000 logs. If more than 10,000 logs are registered, the 10,000 most recent logs are exported. • The order of logs in the CSV files does not reflect the sorting order displayed in the computer. 1. Display each log list on the printer list or the Site Map.
Log Output Tool Log Output Tool Overview of Log Output Tool Log output tool is a tool to export job and access logs as a CSV file without logging in to Remote Communication Gate S server. You can export the logs manually entering commands in the [Run] on the [Start] menu. By editing the configuration file (the CSV export item filter), you can specify which log items to export. You can export logs to a CSV file using one of two log output tools: • Output log manually Use the log output tool (outputLog.
5. Log Management • For details about the parameters, see p.222 "Usage of options with log manual output". Usage of options with log manual output This section explains the various options that you can use to control the output of the outputLog tool. Option -B 5 Description Example This option specifies the start date of the export outputLog.exe -B 2008/01/01 term. This can be designated by day, month, and year; or by month and year.
Log Output Tool Option Description -T This option specifies the time zone for log output. Use the following arguments to specify the time zone: Example outputLog.exe -T G outputLog.exe -T L • G Use GMT (Greenwich Mean Time) • L Use the time zone set on your computer (local time) If this option is not specified, GMT is used as the time zone. Start and end dates specified with the -B and -E options are always specified in local time, even if GMT is specified for the time zone for log output.
5. Log Management Option Description -S This option specifies whether to output messages when outputLog.exe is run. Use the following arguments to output or suppress messages: Example outputLog.exe -S on outputLog.exe -S off • on Do not output messages (silent mode on). • off Output messages (silent mode off) If this option is not specified, silent mode is used. 5 -U This option specifies the user name of a Remote outputLog.
Log Output Tool Data produced by manual output The following data fields are exported as CSV files: Log summaries are displayed for each table. Line No.
5. Log Management Access Log Table name Description general All access-related data. access_certification Authentication access data. access_document Document access data. access_system System access data. access_com Communication and attack detection access data. access_fair Fairness check access data. access_addr Address book access data 5 • For details regarding the output log, see p.355 "Log Information Contained in CSV Files".
Log Output Tool The log acquisition period for the output log extends from the day of the previous output until the day prior to the current output. The time of the initial log output differs; however, depending on the task execution interval specified by "TaskTriggerType" of outputLogTask.ini, logs for 1 day/week/month prior to the output day are acquired and output.
5. Log Management • The content of the .ini file is not reflected if outputLogTask.ini is edited after task registration. You must re-register the task. Example of outputLogTask.
Log Output Tool 1. Specify the log output destination path. • You can omit this. If omitted, it is output to the bin folder of the folder containing Remote Communication Gate S. 2. Specify the log type. • AccessLog: Output access logs. • JobLog (Default): Output job logs. 3. Select one of the following zones for the output time: • GMT (Default): Greenwich Mean Time • LocalTime: The system time of the computer that is running Remote Communication Gate S 4. Specify the interval for task execution.
5. Log Management • The task starting time is in local time (the system time of the computer that is running Remote Communication Gate S). 8. Specify the Remote Communication Gate S server user account name. • The user account name above requires Remote Communication Gate S server computer administrator authority or device/network administrator authority. • The account name is deleted from the file after task registration or change. 9.
Log Output Tool Results of periodic output The results of periodic log output tool execution are output as a log. The log file name is OutputLogTask_sysLog.txt. The activity log of the periodic log output tool contains the following information items: • Process type (registration, revision, deletion, execution) • Output task starting date • Log output period • Log type • Output time zone • Output log file name • Execution results Activity logs are output for job and access logs.
5. Log Management • finishValidTimeFlag • If Remote Communication Gate S was installed over an earlier version, the log filters for export items will also be overwritten. Existing filters will be backed up in the same folder. Backup files can be identified by the .bak file extension. To export logs using previous filtering settings, overwrite the new version of the filters with the backup.
6. Firmware Management Remote Communication Gate S manages all the firmware of devices and updates according to the selected version. The Firmware Management features allow you to schedule the firmware update and view firmware lists and their update results. This chapter explains the Firmware Management feature, which manages and updates device firmware via Remote Communication Gate S. Overview of Firmware Management Firmware is the proprietary operating system embedded in a device.
6. Firmware Management Updating Firmware Firmware for devices managed by Remote Communication Gate S can be updated, and updates can be scheduled automatically and remotely. The most recent version as well as previous versions of firmware are available to download from a global server. Downloaded firmware can be managed by Firmware Management. To set a firmware update, follow steps 2 through 5 for each firmware to update. 1. Make service settings (Windows Server 2003 or later) 2. Make initial settings 3.
Updating Firmware Configuring Initial Settings The following procedure explains how to set a range to select firmware versions. 1. On the printer list, select the check boxes of the devices to update. 2. Click [Firmware Update...] on the [Printer] menu. 3. Click the [Methods to select version:] option button and select the range of the firmware to be updated 4. Click [Next]. Items displayed on the screen Item Explanation Printer Model: Displays the Printer Model of the device you have selected.
6. Firmware Management 2. Confirm the terms of the license agreement. If you agree, click [Accept]. • The detailed information of the firmware is displayed by clicking [Firmware Properties] on the [Firmware] menu on the Firmware Management. • Clicking [Details] in [Selected version:] opens the ReadMe file. Specifying a Firmware Update Schedule The following procedure explains how to set schedule to update and completion notification settings. 1.
Updating Firmware Item Perform Explanation Select the firmware update schedule. • [Immediate] Perform immediately. • [Specify date and time] • [Day:] In the list, select the date at which you want the update performed. • [Hour:] In the list, select the time at which you want the update performed. Send email to notify completion: Select whether or not to receive e-mail notification of Remote Firmware Update completion.
6. Firmware Management Checking Firmware Update Results Checking firmware update results via URL sent by e-mail The firmware update is performed according to the schedule. A completion notice e-mail will automatically be sent to the preset addresses after completion, if you selected [Send] at the [Send email to notify completion:] option in the [Firmware Update 3/4: Schedule] screen. 1. Click the URL on the firmware update completion e-mail notification. 2. Log in as the administrator account.
Updating Firmware Item Printer Properties... Allows you to Display details of the devices selected in the list. • For details about devices, see p.145 "Common elements on the Printer Properties screen". Checking firmware update results from system log For details about displaying firmware update results from system log, see p.218 "Displaying remote firmware update (RFU) results from system log".
6. Firmware Management Displaying Firmware Management You can display all the updated firmware on the firmware list and check on their properties, and release notes. Displaying All the Firmware A list of current and previous firmware for various devices is sent by a global server to the Remote Communication Gate S server, and firmware status is displayed for devices managed by Remote Communication Gate S. 1. Click the [Firmware List] on the Site Map. The [Firmware Management] screen appears.
Displaying Firmware Management [Sort by] menu Item Allows you to Selected Device Sort the list of found firmware alphabetically according to selected devices. Model Name Sort the list of found firmware alphabetically according to the list by model names. Release Date Sort the list of found firmware according to release dates. Latest Sort the list of found firmware according to the latest updated dates. Download Date Sort the list of found firmware according to downloaded dates.
6. Firmware Management Checking Release Notes Use the following procedure to display the release note of the selected firmware. 1. Click the [Firmware List] on the Site Map. 2. In the list, click the properties icon next to the firmware for which you want to check. 3. Click [Show].
Deleting Firmware Management Deleting Firmware Management You can delete the updated firmware on the firmware list. Deleting a Selected Firmware Use the following procedure to delete a selected firmware. 1. Click the [Firmware List] on the Site Map. The [Firmware Management] screen appears. 2. Select the check box of the firmware you want to delete from the list. 3. Click [Delete Firmware] on the [Edit] menu. 4. Confirm the Firmware currently selected, and click [OK]. The selected firmware is deleted.
6.
7. Installation Support You can create packages of drivers and other applications and distribute them to general users. Users can install drivers and other applications easily using these packages. This chapter explains how to use Packager to manage the packages. Package Management Overview of Package Management A package is an executable program (.exe file) created by the Packager application. Packages contain all the settings and information needed to install a device.
7. Installation Support • While in operation, do not use the [Back] button or other browser functions. Use only Remote Communication Gate S functions at this time. Use the following procedure to display the package list registered in the Remote Communication Gate S. 1. Click [Package List] on the Site Map. Details of the Packager Management menus The menu on the [Package Management] screen allows the following feature: [Edit] menu Item Allows you to Select All Select all packages in the list.
Package Management Item Notify by Email Allows you to Display the [Notify by Email] screen. It is possible to send email notification of the URL where the package is stored. • For details, see p.163 "Creating an E-mail Recipient List". Download Download the packages to the administrator's computer. • For details about download, see p.249 "Download and install Packager". Download Packager Download the installer of Packager to the administrator's computer.
7. Installation Support Setting Explanation Package name: You can change the package name. Comment: You can change the comments. Package location: Displays the URL of the location where the package is stored. Upload Date: This is the package upload date. Size: This is the package size. Language: Printer driver-compatible languages included in the package. Printer driver list Printer drivers included in the package. Software: Applications included in the package.
Package Management Download and install Packager 1. Click [Package List] on the Site Map. 2. Click [Package] > [Download Packager] from the menu bar. 3. On the [File Download] screen, click [Save] to begin downloading "packInst.exe". Follow the download procedures. 4. After the download completes, double-click the file "packInst.exe" to begin installation. 5. Follow the on-screen instructions to install Packager.
7. Installation Support Add printer drivers 1. On the [Set Install Package] task dialog box, click [Add Printer...]. 2. Select the method to use to search for the device. As an example, select [By Device Name], and then click [Next]. 3. The device search dialog box, enter the name of the device you want to add in [Device Name] and click [Search]. Devices corresponding to the [Search result(s):] are displayed.
Package Management Item Explanation Assign Administrator Authorization on installation Even if general users who use the package log on to the computer with authority other than computer administrator authority, drivers can be installed with computer administrator authority. Check the check box and enter [User name] and [Password] with computer administrator authority and, if managed by domain, enter [Domain name] of the domain that manages the users. Package Name: Enter a package name.
7. Installation Support 6. Click [Send]. The prepared package information is sent by e-mail to users designated as email notification recipients. 7. Click [OK] to close the confirmation screen. This completes package preparation and distribution. Uploading Packages You can upload packages you created to the Remote Communication Gate S server. • Packages uploaded using this function cannot be edited using the Packager. If you need to edit an uploaded package, you must create the package again.
Package Management Notifying by Email You can notify the specified users by e-mail about files uploaded to the Remote Communication Gate S server. 1. Click [Package List] on the Site Map. 2. Select the files that you want to notify users about. 3. Click [Package] > [Notify by Email] from the menu bar. 4. On the settings screen for e-mail notification, confirm the file name displayed in [Package name:]. 5. Set the e-mail address to be notified. For details about the email address settings, see p.
7. Installation Support Allocation Files Overview of Allocation Files An allocation file (UserTable.csv) is a CSV file that contains settings depending on the user or computer such as a user code and IP address, and is one of the files comprising a package. Even if a client user does not know the details, such as a user code and address of the executing computer, the installation will easily succeed with this file having been edited with a text editor, etc.
Allocation Files The allocation items in the first line are the only data entered in this template. Edit the allocation file after downloading it from the Remote Communication Gate S server, to register settings per computer from the second line on according to the allocation item names. • Allocation files cannot be arbitrarily named. Specifying another file as an allocation file is not allowed either.
7. Installation Support Setting Port Settings (Shared Printer) Explanation • UNC Ex.) $UNC$ Printer Setting Details • User Code Ex.) $USERCODE$ • User ID Ex.) $USERID$ • Username Ex.) $USERNAME$ • Driver Settings File Ex.) $RST$ • Assigning the same allocation item name to multiple items is not allowed. 7 Editing allocation files: Format specification Create the allocation file according to the following format specification. Format Specification • A CSV file using the S-JIS character code.
Allocation Files Input sample machine,account,$USERCODE$,$ADDRESS$,$PNAME$,$RST$ bowmore,user1,10,133.139.1.1,generalaffairs,soumu.rst macallan,user2,20,133.139.1.2,sales1,eigyo1.rst taliskar,user3,30,133.139.1.3,sales2,eigyo2.rst @Win2k@,,60,133.139.1.6,salesdivision,win2k.rst The first line in the above example is the one with allocation item names that has already been entered into the template. The strings enclosed by '$'s are the allocation item names.
7. Installation Support • When user1 logs on to machine2, the third per-computer settings are taken and the printer name is set to "sales2". 4. The OS actually running matches the OS key. The OS types actually running and the OS keys are the following: • Windows 2000/XP, Windows Server 2003 @Win2k@ 5. Default The OS types actually running and the OS key are the following: • Any OS @default@ Uploading Allocation Files Upload allocation files to the Remote Communication Gate S server. 1.
Scenario Files Scenario Files Overview of Scenario Files The scenario file is contained in the installation package created using Packager. The installation procedure and setting value of each driver or application is described in the scenario file as text data (based on the "ini" file format). You can change the setting contents of an installation package or extend each function by editing the scenario file directly using a text editor.
7. Installation Support Example scenario files Adding a Printer in RPCS Driver The example below is the scenario file output when the "Add printer" only package in an RPCS driver is created using Packager. • "Aficio 3045 RPCS" is the name of a driver.
Scenario Files 7 BRY024S 1. Information about the setting of the whole scenario 2. Information about the creation of the printer icon 3. Information about the installation of the driver 4. Information about the creation the port 5.
7. Installation Support 6. Information about the installation of an application Adding a Printer in PCL Driver The example below is the scenario file output when the package of only "Add printer" in a PCL driver is created using Packager. • "Aficio 3045 PCL 6" is the name of a printer driver.
Scenario Files 7 BRY025S 1. Information about setting of the whole scenario 2. Information about creation of the printer icon 3. Information about installation of the driver 4.
7. Installation Support 5. Information about creation of the printer icon 6. Information about installation of an application Downloading and Editing Scenario Files Download a scenario file from a package registered in the Remote Communication Gate S server. 1. Click [Package List] on the Site Map. 2. Locate the package containing the scenario file to download, and then click the properties icon displayed in the list. 3.
Scenario Files Printer Icon and Driver Setting Setting printer icon sharing a driver In Packager, the printer icon is set by default to "Not shared" when a printer is added. "Shared/Not shared" cannot be specified. 1. Prepare the installation images of the driver of the operating system to be installed. 2. Create an installation package using Packager. 3. Add a Shared key to the PrinterObject section, and then specify "ON" as the value. 4.
7. Installation Support 1. Additional shared drivers are installed. 2. The shared name is A3045. • Also in the case of PCL drivers, the same location is designated as in 1 and 2 above. If printer names overlap during printer icon creation In an installation package created using a Packager, a confirmation dialog box appears if a printer name overlaps during printer addition. Select either [Overwrite], [It specifies by another name.
Scenario Files Example: 7 BRY027S 1. The printer name is overwritten if duplicated. Increasing the number of printer icons The maximum number of limited "Add printer" operations that can be contained in the installation package of Packager is 15. However, 16 or more printer icons can also be created by directly editing a scenario file. • Only the printer icon of the driver model ("Add printer" operation) contained in an installation package can be increased.
7. Installation Support The procedure for scenario file editing after preparation consists of steps 1 and 2. Execute step 1; when using the same port address, user ID, and user name as that of a PrinterObject section from which a file is copied. Execute steps 1 and 2; when using the port address, user ID, and user name that differ from a PrinterObject section from which a file is copied. 1. Create an installation package including the "Add printer" operation using Packager. 2.
Scenario Files Example: 7 BRY028S 1. Copy the existing PrinterObject section. 2. Set the section name as "PrinterObject.Accounting department (Win2k)". 3. Set the printer name as "Accounting department". 4. Set the comment as "High-speed printer". 5. Set "Not set to printer usually used". 6. Set the user code to "456". 7. Specify the same driver setting file as a PrinterObject section from which the file is copied. • Also in the case of PCL drivers, the same location is designated as in 1 and 2 above.
7. Installation Support Follow the procedure below to specify a port address that differs from that of the PrinterObject section from which the file is copied. (Omit the procedure given below when you use the same address.) 1. Copy and paste the port section, of a PrinterObject section from which a file is copied, specified using a PortSectionName key. 2. Change the name after the section name "Port." of a port section to the same printer name as that of the printer icon to be added to a scenario file. 3.
Scenario Files Example: 7 BRY029S 1. Copy the existing PrinterObject section. 2. Set the section names as "PrinterObject.Printer in Accounting department (Win2k)". 3. Set the printer name as "Printer in Accounting department". 4. Set the comment as "High-speed printer". 5. Set "Not set to printer usually used". 6. Set the user code as "456".
7. Installation Support 7. Specify the same driver setting file as the PrinterObject section from which the file is copied. 8. Copy the existing port section. 9. Set the section name as "Port.Accounting department". 10. Set the address as "11.22.33.55". 11. Use the port specified in a "Port.Printer in Accounting department" section as the port of the printer icon. 12. Copy the existing PassThrough section. 13. Set the section name as "PassThrough.Accounting department" 14. Set the user ID as "david". 15.
Scenario Files 2. Delete sections other than generic and port sections. Example: 7 BRY030S Specifying the name of the port to be created In a packager, the name of a port to be created is generated automatically and cannot be specified. A port name can be specified by directly editing a scenario file. • A port name cannot be specified if the port type is shared-printer. Scenario file editing 1. Create an installation package that includes the "Add printer" operation using Packager. 2.
7. Installation Support • Port names are limited as described below when the port type is TCP/IP (SmartDeviceMonitor for Client). • If the address is an IP address: "IP address @" must be assigned to the beginning of an address. • If the address is a host name: The port name and host name must be the same. • If the port type is TCP/IP (SmartDeviceMonitor for Client) and the address is an IP address, @ is added to the end of the port name when the port name is specified.
Scenario Files 1. Create an installation package including the "Add printer" operation (port type is TCP/IP (SmartDeviceMonitor for Client)) using Packager. 2. Add a PortNumber key to a port section and specify a port number as the value of the key. Example: 7 BRY032S 1. Specify 8100 for the port number. Disabling the SNMP status of the Standard TCP/IP port When using Packager, the SNMP status of a Standard TCP/IP port cannot be specified and is set to "Enable" by default.
7. Installation Support 2. Add the "SNMPStatus" key to the "Port" section, and then specify "OFF" as the value. Example: BRY033S 7 1. SNMP status is set to "OFF". Assigning an existing port to a printer icon without creating a new port In a Packager, the existing port cannot be specified as the port of a printer icon to be created. A new port is created during installation using the type of port and address specified. The existing port can be assigned by directly editing the scenario file.
Scenario Files 3. Leave the Monitor key, PortAddress key, and PrintProtocol key in the port section blank (delete all entered values). Example: BRY034S 1. The existing port name is "LPT1:". 7 2. Specify a blank. Deleting a port In a Packager, a port cannot be deleted. A port can be deleted only by directly editing a scenario file. Ports can be deleted using either of the two methods below. • Delete all ports not assigned to a printer icon in a SmartDeviceMonitor port.
7. Installation Support • We recommend the "Delete driver" operation as a proper operation. During a "Delete driver" operation, the required entry value is only a driver name (any name is acceptable). The installation image of a driver or application is not required. 2. To delete only the port, delete sections other than the generic section. 3. Add the description to a DeletePort section. The method of describing a DeletePort section is explained below.
Scenario Files Method Explanation If a port name is specified for deletion: 1. Set the section name as "DeletePort.(port name to be specified) ". 2. Add a Monitor key. Leave this setting blank. 3. Add a PortName key and specify the name of the port to be deleted as its value. Example: BRY036S 1. Specify DeletePort. 192.168.0.33@Aficio_CL_7300_@ as the section name. 2. A value specifies nothing. 3. Delete a "192.168.0.33@Aficio_CL_7300_@" port.
7. Installation Support Sequence 7 Display timing Specified using 4 Just before installation of an application starts. StartMessage key, Installation section (application) 5 Just after installation of an application has completed. EndMessage key, Installation section (application) 6 Just before creation of a port starts. StartMessage key, Port section 7 Just after creation of a port is completed. EndMessage key, Port section 8 Just before driver-related processing starts.
Scenario Files Example: 7 BRY037S Specifying an operation if an error occurs If an error occurs during installation, the installation package created using a Packager interrupts the processing and displays a result dialog box. You can select the operation performed if an error occurs by directly editing the scenario file. Scenario file editing 1. Create an arbitrary installation package using Packager. 2.
7. Installation Support Example: BRY038S 1. Display an error message dialog box. Setting to skip if a driver or application of the same version is already installed When installing a driver or application, the skip setting is used to set whether to skip the installation if a driver or application of the same version is already installed. In Packager, skip cannot be set to ON/OFF. During default setting, skip is set to ON. Usually, when the skip setting is ON causes no problems.
Scenario Files • OFF Installation is not skipped even if a driver or application of the same version is already installed. 3. Using the procedure described in step 1, edit the "Skip" key value in the "Install" sections of the applications. Example: 7 BRY039S 1. Installation skip setting OFF of driver. 2. Installation skip setting OFF of SmartDeviceMonitor for Client.
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8. Maintenance of Remote Communication Gate S Server Remote Communication Gate S server operations can be managed using an application called ManagementTool, which is installed when you install Remote Communication Gate S. This chapter explains how to use ManagementTool to manage Remote Communication Gate S. Overview of Server Maintenance ManagementTool is an application that allows you to manage Remote Communication Gate S server operations.
8. Maintenance of Remote Communication Gate S Server Starting ManagementTool 1. Click [Start] > [All Programs] > [Remote Communication Gate S] > [ManagementTool]. • If User Access Control (UAC) is enabled on your system, you must run ManagementTool as an administrator. To do this, right-click ManagementTool and select [Run as Administrator]. If UAC is enabled and you do not run ManagementTool as an administrator, functions such as starting and stopping the server will not run correctly.
Managing the Server Managing the Server Starting and Stopping Service It is possible to start and stop the Remote Communication Gate S service. If service is stopped manually, it will restart automatically when you restart Windows. Starting the service 1. Start [Remote Communication Gate S ManagementTool]. See p.286 "Starting ManagementTool". 2. In the [Remote Communication Gate S ManagementTool] window, click [Start]. • If service has already been started, the [Start] button will be grayed out.
8. Maintenance of Remote Communication Gate S Server • If User Access Control (UAC) is enabled on your system, you must run the batch files as an administrator. To do this, when you start the command prompt, right-click it and select [Run as Administrator]. If UAC is enabled and you do not run the command prompt as an administrator, functions such as starting and stopping the server will not run correctly. • If you start the service by running StartService.
Managing the Server 5. Enter the name of the save folder in the [Save folder name] text box. The default folder name is the current date. 6. Click [OK]. A message appears when backup is completed. 7. Click [OK]. 8. Back up account data using Authentication Manager. For details about using Authentication Manager, see p.322 "Backing Up and Restoring Authentication Information". 9. When the account data backup is complete, click [Start] to resume Remote Communication Gate S service.
8. Maintenance of Remote Communication Gate S Server • If User Access Control (UAC) is enabled on your system, you must run the periodic backup tool as an administrator. To do this, when you start the command prompt, right-click it and select [Run as Administrator]. If UAC is enabled and you do not run the command prompt as an administrator, backup tasks may not execute correctly. • Do not change the task schedule in the Windows task list. If you want to change the backup task, use BackupTask.exe.
Managing the Server Example of BackupTask.
8. Maintenance of Remote Communication Gate S Server 1. OutputPath Specify the backup destination path. The following folder is created in the backup destination path when a backup is performed: • FBD_YYYY_MM_DD_TTTT YYYY The year the backup was performed MM The month the backup was performed DD The day the backup was performed TTTT The time the backup was performed. • The following characters are not allowed in the path: \, /, :, ;, *, ?, ", <, >, | 2.
Managing the Server • If you specify a date that does not exist for a month (such as 31 for September) under operating systems other than Windows Server 2003, the task will not be performed in that month. 6. TaskStartWeekDay If "Weekly" is specified for "TaskTriggerType", specify the day of the week to perform backups on. • Allowed values: A number from 1 - 7.
8. Maintenance of Remote Communication Gate S Server • The account information is deleted from the file after the task is registered. 10. PlainSystemLoginName, PlainSystemPassword Specify an operating system administrator login name and password in the format "domain\account". The user specified here is used to run the backup task. Specify an account that has access privileges for the output destination folder.
Managing the Server Usage of options with period periodic backup tool The following table explains the options that you can specify with BackupTask.exe. Option Description Example /reg Register a task (exclusive) BackupTask.exe /reg /exec Run the currently registered task (exclusive) BackupTask.exe /exec /unreg Delete a registered task (exclusive) BackupTask.exe /unreg /s Silent mode (optional) BackupTask.exe /reg /s • You can specify only one of the exclusive options.
8. Maintenance of Remote Communication Gate S Server • To make a complete backup, you must backup the database and settings (using ManagementTool) and the authentication details also (using Authentication Manager). These backups must be made at the same time. • For details about information that can be restored, see the backup information on p.288 "Backing Up Server Data". 1. Start [Remote Communication Gate S ManagementTool]. See p.286 "Starting ManagementTool". 2.
Managing the Server 2. Click [Initialize] in the [Remote Communication Gate S ManagementTool] window. A confirmation message appears. 3. Read the message, and then click [OK]. A message appears when initialization is complete. 4. Click [OK]. 5. When the restoration is complete, click [Start] to resume Remote Communication Gate S service.
8. Maintenance of Remote Communication Gate S Server Changing the Server IP Address and Host Name If the IP address and/or host name of the server has changed, you must register the new information in ManagementTool. 1. Start [Remote Communication Gate S ManagementTool]. See p.286 "Starting ManagementTool". 2. Click [Address Settings] in the [Remote Communication Gate S ManagementTool] window. The [Address Settings] dialog box appears. 3. If you are changing the IP address, select [IP Address].
Changing the Authentication Method Changing the Authentication Method You can change the authentication method used for logging in to Remote Communication Gate S. 1. Start [Remote Communication Gate S ManagementTool]. See p.286 "Starting ManagementTool". 2. Click [Change Authentication Method] in the [Remote Communication Gate S ManagementTool] window. The [Change Authentication Method] dialog box appears. 3. Select the new authentication method, and then click [OK].
8. Maintenance of Remote Communication Gate S Server Changing the Server If you change the server that Remote Communication Gate S runs on, the log transfer settings of printers will not be automatically inherited by the new server. When changing the server, you must first disable log transfers between the original server and the printers. After you have changed the server, you must reenable log transfer from the printers. Before Changing the Server 1. Disable log transfer from the printers.
Changing the Server • For details about restoring using Authentication Manager, see p.322 "Backing Up and Restoring Authentication Information". 3. Re-enable log settings from the devices. • For details about log transfer settings, see p.133 "Configuring Device Log Transfer". • You cannot manage logs while log collection is disabled. • If the IP address/host name of the server has changed, the URL of the server will have changed also.
8. Maintenance of Remote Communication Gate S Server Acquiring Group Information You can use ManagementTool to create a category and groups in Remote Communication Gate S from the authentication server. ManagementTool uses the root group of the authentication server as the category, and all groups beneath the root are added to that category as groups.
Managing Device Data Managing Device Data Remote Communication Gate S provides import and export functions for handling large amounts of data. Importing CSV files allows you to register device, group, and user information quickly. This function is also useful for transferring device, group, and user information to another Remote Communication Gate S installation. You can export a CSV file that contains information about registered groups and devices.
8. Maintenance of Remote Communication Gate S Server 3. Click [Perform]. A message appears when the import process is complete. 4. Click [OK]. 5. In the [Import] dialog box, click [Cancel]. • The results of the import are output as a log file. • For details about the import result output file, see p.395 "Import result output log file format". Exporting Data You can export device, group, or user information stored in the database of Remote Communication Gate S as a CSV file. 1.
9. Authentication Management Authentication and authentication methods can be managed using the Authentication Manager application. This chapter explains how to use this application. Overview of Authentication Management Authentication Manager enables you to manage authentication settings centrally, improving the consistency of user authentication settings. By using Authentication Management Service, Remote Communication Gate S can apply user authentication in various domains (such as Windows or Notes).
9. Authentication Management 7. Check the default installation destination folder, and then click [Next>]. To change the folder, click [Browse...], specify a folder, and then click [Next>]. • Double-byte characters cannot be used in the destination folder name. 8. Check the settings, and then click [Next>]. When the installation ends, the [InstallShield Wizard Complete] dialog box appears. 9. Click [Finish]. 10. Restart Windows to complete the installation.
Overview of Authentication Management 5. Enter the user name and password of the Authentication Service Administrator. Depending on the authentication method, you might have to enter a domain name also. • When you start Authentication Manager for the first time, or if you have not yet made settings for the administrator using Authentication Manager, enter "admin" for the user name and then enter the password of the built-in user for the password.
9. Authentication Management Settings for Windows Vista If your computer is running Windows Vista, perform the following steps before starting Authentication Manager. Use the following procedure to allow Authentication Manager to run under Windows Vista. 1. On the [Start] menu, click [Control Panel], and then double-click [Windows Firewall]. The [Windows Firewall] dialog box appears. 2. Click [Allow a program through Windows Firewall]. The [User Account Control] dialog box appears. 3.
Registering and Managing Administrators Registering and Managing Administrators You can register and manage the Authentication Service Administrator (who manages Authentication Management Service with Authentication Manager) and the User Management Administrator. You can also change the password for the built-in user.
9. Authentication Management • Only users who have Authentication Service Administrator permission can use this function. • Only users who have the authentication method selected when logging on to Authentication Management Service can be added as an administrator. Adding and Removing a User Management Administrator (Basic Authentication Only) 1. In the main window of Authentication Manager, click [Select Administrator]. 2.
Registering and Managing Administrators 1. In the main window, click [Set/Change Password]. 2. Enter a new password in [New password:], and then re-enter the new password in [Confirm password:]. 3. Click [OK]. • Only built-in users can change built-in user passwords. • If several server products share the Authentication Management Service, the password for the builtin user is the same for all. • The built-in user password can be changed using the ManagementTool of each server product.
9. Authentication Management Managing Authentication Settings For enhanced security, you can enforce various methods of user authentication to operate in conjunction with Remote Communication Gate S. This section explains how to specify each available method, and how to change and display its settings. • The authentication methods used in each server product are selected when that product is installed. To change the selected authentication method, use the administration tool of that product.
Managing Authentication Settings Set own authentication You can enforce Basic authentication for the current Authentication Management Service. To do this, you must register Basic authentication users to the current Authentication Management Service. 1. Click [Servers Utilizing Auth. Service] to view a list of other servers that are utilizing Basic authentication settings. Browse Another Auth. You can browse the Authentication Management Service (Basic authentication) of another server. 1.
9. Authentication Management Windows Authentication (native) Under Windows Authentication (native), use user accounts configured on one of the following domains: • Windows 2000 Active Directory domain (native mode, Windows 2000 only access allowed mode) • Windows Server 2003 Active Directory domain (native mode, intermediate) • Windows Server 2008 Active Directory domain Set own authentication You can enforce Windows Authentication (native) for current Authentication Management Service.
Managing Authentication Settings Browse Another Auth. You can browse the Authentication Management Service (Notes Authentication) of another server. 1. Click [Browse] to select the Authentication Management Service of another server that is utilizing Notes Authentication. Alternatively, you can enter the server name of the Authentication Management Service directly. LDAP Authentication LDAP Authentication utilizes an LDAP server to manage authentication.
9. Authentication Management Displaying the Current Authentication Settings Displays the current settings of the authentication method you have enforced. 1. In the main window, click [View Authentication Information] to display the authentication settings. Only information about used settings is displayed. Default Setting for Authentication Method To use Authentication Service on network devices, specify the default Authentication Method. 1.
Managing Profiles Managing Profiles Using Authentication Manager, you can register users to the currently enforced authentication method by creating a profile for them. This section explains how to register (add) a user by assigning him/her a profile, remove (delete) a user's profile, and change the details of a user's profile.
9. Authentication Management Changing Profiles Use the following procedure to change the contents of a registered profile. 1. Click [Add/Delete Profile] in the main window. 2. In the [Administer Profile] dialog box, select the user whose profile you want to change, and then click [Properties...] to change the e-mail address in the [Administer Profile] dialog box. • If [Automatically fill mail address] is set, the user e-mail address will not appear on the [Profile Properties] screen.
Managing Basic Authentication Users Managing Basic Authentication Users Use the following procedure to add and delete Basic authentication user accounts and change their properties when Basic authentication is enforced. • Only Users Management Administrators can add or delete a user or a group, or change a user's or group's settings. • Users can also be added and deleted through the Remote Communication Gate S web interface. For details, see p.116 "User Account Management".
9. Authentication Management Deleting Users or Groups 1. Click [Add/Delete Basic Auth. User] in the main window. 2. In the [Add/Delete User] dialog box, select the user or group you want to delete, and then click [Delete]. Changing a User's or Group's Settings 1. Click [Add/Delete Basic Auth. User] in the main window. 2. In the [Add/Delete User] dialog box, select the user or group whose settings you want to change, and then click [Properties...]. 3. Change the user's or group's properties as necessary.
Managing Basic Authentication Users 3. In [Specify CSV file format:], select the CSV file format. 4. Click [OK]. Exported CSV files can be edited and reimported, or imported to the Authentication Management Service of another server. Importing Basic Authentication Users Use the following procedure to import Basic authentication users from CSV files. You can also import CSV files of Basic authentication users that have been exported from Authentication Manager or from network devices. 1. Click [Basic Auth.
9. Authentication Management Backing Up and Restoring Authentication Information For safer operation of your system, we recommend you make regular backups of your Authentication Management Service information. Backups can be saved to a specified directory on any other server that is running Authentication Management Service. • When performing a backup or restore operation, make sure that no users are logged on to Authentication Manager. • For details about scheduled backup, see p.
Backing Up and Restoring Authentication Information • You cannot use Authentication Manager to back up the following system information (use other tools): • Domain user details used in Windows Authentication (NT compatible), Windows Authentication (native), or Notes Authentication • Server user details used in LDAP and NDS Authentication • Authentication Manager installation folders or files • Web server (IIS or Apache) installation folders or files • Registry settings Restoring Authentication Information
9. Authentication Management Backup Schedule Management You can add and delete backup schedules, as well as change the schedule settings. • Each latest backup will overwrite the previous backup. • Prepare a folder to save the backup data in. • Only Authentication Service Administrators can add or delete a backup schedule, or change the settings of a backup schedule.
Backup Schedule Management • Be sure to suspend the scheduled task before attempting to edit it. Deleting a Scheduled Backup Task 1. Click [Backup Schedule] in the main window. 2. In the [Backup Schedules] dialog box, select the schedule you want to delete, and then click [Delete]. • Be sure to suspend the scheduled task before attempting to edit it. Suspending and Resuming a Scheduled Task 1. Click [Backup Schedule] in the main window. 2.
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10. Other Management Communication between devices and Remote Communication Gate S is encrypted by SSL protocol and data is delivered in secure. For setting encrypted communication, the server certificates are required and SSL Setting Tool is used to issue them. This chapter explains the SSL Setting Tool for issuing server certificates. Encrypting Communication Channels It is necessary to issue server certificates when encrypting communication channels by SSL protocol.
10. Other Management • When importing certificates or specifying the SSL method, be sure to restart the computer after all settings are completed. The following describes the procedure for Windows 2008 Server. Procedures may differ depending on the operating system you are using. Setting CA server The CA server is a server that issues electronic certificates that allow communication by SSL. Any computer where the SSL setting tool is installed can be used as a CA server.
Encrypting Communication Channels • Email Address: Enter an e-mail address. This appears when viewing the certificate by Web browser, etc. 6. Enter area information, and then click [Next>]. • [Country:] should contain a two-character country code. For example: "US" or "DE". 7. Enter company information, and then click [Next>]. 8. Enter network information, and then click [Next>]. • Server Name: Enter the name of the server that will be using the certificate as "host name + domain name" (e.g., www.rds.co.
10. Other Management • The file name "server.p12" is given to all certificates for other servers. Importing certificates After a certificate has been issued from the CA server, you must import it into the computer that will be hosting SSL communications. Every server, including the CA server that performs SSL communication, must import its own certificate. 1. On the [Start] menu, point to [All Programs], point to [Remote Communication Gate S], and then click [SSL Setting Tool]. 2.
Encrypting Communication Channels • If you quit operations of SSL at this point, you will not be able to communicate with other servers using SSL. Make changes to the SSL settings of related servers, as needed. 4. On the confirmation dialog box, click [OK]. 5. Restart the computer. Quitting SSL operations When you quit SSL operations on the current server, IIS settings might be required for linked servers. If they are, make the settings described below.
10. Other Management 9. Restart the computer. Setting Internet Information Service (IIS) Manager If the Web server contains Internet Information Service (IIS), make settings for SSL, and then follow the procedure below to configure Internet Information Service (IIS) Manager. • These settings are not required if "Apache" was selected as the Web server when Remote Communication Gate S was installed.
Encrypting Communication Channels 13. For the TCP and SSL port numbers, enter the HTTP port number and HTTPS port number you specified during the installation of Remote Communication Gate S, respectively. 14. On the [Home directory] tab, select [Write]. 15. Make the necessary security and access rights settings for your environment. • For details about the security and access rights settings, see p.333 "Security and access settings for using Remote Communication Gate S with IIS". 16. Click [OK]. 17.
10. Other Management Execute Access Authority Execute Access Permit (Read/Write) RdsCA Scripts and Executables Read softmanage Scripts and Executables Read swdl Scripts and Executables Read syslog Scripts and Executables Read uauth Scripts and Executables Read wsdm Scripts and Executables Read wsdm_Config Scripts and Executables Read *1 LogCollectorlSAPI and LogManagerlSAPI require the "Write" authority.
Encrypting Communication Channels The following explains the setting procedure for Internet Explorer. Procedures may differ depending on the Web browser used. 1. Open Internet Explorer, then enter the following URL in the address bar, and then save file on the local disk: http://{Server name or the IP address running as CA}:{Port number}/RdsCA/ca.crt • If [Apache] was selected as the Web server when Remote Communication Gate S was installed, enter "RdsCA" using the correct upper and lower case characters.
10. Other Management 2. View the LDAP servers settings to confirm for whether or not a client certificate must be imported. • Root certificate files must be in the "der" format while client certificate file must be in the "pfx" format. 3. Confirm the authentication management service is running on your computer. 4. On the [Start] menu, point to [All Programs], and then click [Import LDAP Server Certificate].
Encrypting Communication Channels When a device is a CA server 1. Access the URL of IP address of the device from your Web browser: http://{IP address of the device}/ 2. On the security warning dialog box, click [View Certificate]. 3. On the [Certificate] dialog box, confirm the content. 4. If the contents of the certificate are acceptable, click the [General] tab, and then click [Install Certificate...]. 5. Select [Place all certificates in the following store], and then click [Browse]. 6.
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11. Appendix System Log Code The meanings of the system log codes displayed in system logs are shown below. • System log code "xxx" indicates a random three-digit number that differs according to the server.
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System Log Code System Log Code Explanation Cause/Solution 200232 Status polling cancelled (others) 200240 Status polling start (tray, toner/ink information) 200241 Completed status polling (tray, toner/ink information) 200242 Status polling cancelled (tray, toner/ink information) 200320 Start batch group registration 200321 Successfully completed batch group registration 200324 Batch group registration has been suspended 200325 Batch group registration has failed Restart the server and t
11. Appendix System Log Code Explanation 200409 Completed batch deletion for device logs 200414 Started SNMP Trap settings 200415 Completed SNMP Trap settings 200416 Started removing SNMP trap settings 200417 Completed removing SNMP Trap settings 200450 Batch configuration failed Cause/Solution • The access account set in Remote Communication Gate S is different from the access account specified on the device side. • p.402 "Troubleshooting" • No response from the device.
System Log Code System Log Code Explanation 200452 Device address book settings failed 200453 User management settings failed Cause/Solution • The access account set in Remote Communication Gate S is different from the access account specified on the device side. • p.402 "Troubleshooting" • No response from the device. Check the device is fully operational.
11. Appendix System Log Code Explanation Cause/Solution 200462 Maximum number of Address book Reduce the number of device-side Address Book registrations exceeded registrations to within the maximum. 200463 Maximum number of User Reduce the number of User information information registrations exceeded registrations to within the maximum.
System Log Code System Log Code Explanation 200556 Failed to perform the task due to device problems 200557 RFU has failed due to prohibition settings on non energy saver mode 200600 Mail notification process started 200601 Mail notification successful 200650 Failed to authenticate 200651 SMTP server unable to communicate Cause/Solution • An unauthorized SMTP server name or SMTP port number is specified in the e-mail settings.
11. Appendix System Log Code 200652 Explanation Transmission failed Cause/Solution • An unauthorized SMTP server name or SMTP port number is specified in the e-mail settings (Valid only when making counter information display settings). Set the SMTP server name and SMTP port number to authorized values and try again.
System Log Code System Log Code Explanation 200705 Device user edit information updated 200707 Status polling setup updated 200708 Access account set up 200711 Counter notification setup updated 200750 Mail server setup failed 200751 Discovery setup failed 200752 Device error notification setup failed 200753 Filter update failed 200755 Device user edit information update failed 200757 Status polling setup update failed 200758 Access account setup failed 200761 Counter notification
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System Log Code System Log Code Explanation 220010 Service status abnormal, warning >normal 220030 Service status normal, abnormal >warning 220051 Start of log acquisition service failed 220052 Termination of log acquisition service failed 220053 Synchronization of log acquisition service failed 220060 Service status normal, warning -> abnormal 220070 Warning hard disk capacity 220071 Abnormal hard disk capacity 220072 Hard disk recovered 220075 Warning MSDE capacity 220076 Abnormal
11. Appendix System Log Code 220082 Explanation Log stagnation in device job log folder Cause/Solution Restart the server. If the problem recurs, the server is probably overloaded due to too many devices collecting job logs and printing data-heavy jobs. Reduce the server load and try again. 220083 Log stagnation in device job log folder recovered 220084 Log stagnation in device access log Restart the server.
System Log Code System Log Code Explanation Cause/Solution 220510 Database update started 220513 Database update completed normally 220515 Access log batch deletion completed normally 220531 Suspended batch deletion of logs 220532 Suspended DB update 220553 Job log batch deletion failed Insufficient hard disk space. 220554 Access log batch deletion failed Insufficient hard disk space.
11. Appendix System Log Code Explanation 300403 Restoration completed normally 300404 Initialization started 300405 Initialization completed normally 300406 Start of NT service 300407 Termination of NT service 300450 Backup failed Cause/Solution The backup destination has insufficient memory space. Secure enough free space for the backup. You do not have access rights for the folder. Check the folder's access rights, and make settings accordingly.
System Log Code System Log Code Explanation Cause/Solution 300502 Group creation and reacquisition started 300503 Group creation and reacquisition completed normally 300506 Address configuration completed normally 300550 Change of authentication system failed Check to the proper account name, password, and domain name have been entered. 300551 Group creation and reacquisition failed Creation/reacquisition cannot be if Basic authentication. Change other than Basic authentication.
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Log Information Contained in CSV Files Log Information Contained in CSV Files Job and access Logs can be exported to CSV files regularly (using the job information output tool) or on an ad hoc basis (manually).
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Log Information Contained in CSV Files Field name Explanation source_scan#scanStartTime start time (log information registered without being processed) source_scan#scanStartTime_c start time (corrected by service) source_scan#scanStartValidTimeFlag reliability of corresponding start time information source_scan#scanEndTime end time (log information registered without being processed) source_scan#scanEndTime_c end time (corrected by service) source_scan#scanEndValidTimeFlag reliability of corre
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Log Information Contained in CSV Files Field name Explanation source_memory#srcMemColorMode color mode source_memory#srcMemTonerSaveMode toner saving source_network Field name Explanation source_network#parentLogId parent log ID source_network#parentLinkId parent link ID source_network#subLogId sublog ID source_network#subJobType subjob type source_network#srcNetSubState status/results source_network#srcNetStartTime start time (log information registered without being processed) source_
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Log Information Contained in CSV Files Field name Explanation source_pdl#pdlPcLoginName_sId alias ID of the login name source_pdl#pdlPcName computer name source_pdl#pdlPcName_sId alias ID of the computer name source_pdl#pdlPcLoginComp_sId alias ID of the login name and computer name source_pdl#pdlPcPortName port name source_pdl#pdlPcPrinterName printer icon name source_pdl#pdlClientUserName client user name source_pdl#pdlJobDocumentName document name source_pdl#pdlJobPassword password pr
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Log Information Contained in CSV Files Field name Explanation destination_network#desNetEndTime end time (log information registered without being processed) destination_network#desNetEndTime_c end time (corrected by service) destination_network#desNetEndValidTimeFlag reliability of corresponding end time information destination_network#desNetAddressName destination name destination_network#desNetAddress destination (number/address) destination_network#desNetSendKind transmission (line) type
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Log Information Contained in CSV Files general Field name Explanation general#logVersion log version number general#logSourceId device serial number general#logId log ID general#logLinkId job ID general#sourcePropNum total number of source properties general#destinationPropNum total number of general#accessPropNum total number of access properties general#finishState status/results general#occurrenceDate time of occurrence general#entryDate start time (log information registered withou
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Log Information Contained in CSV Files access_document Field name Explanation access_document#parentLogId parent log ID access_document#parentLinkId parent link ID access_document#subLogId sublog ID access_document#subJobType subjob type access_document#accDocResult results access_document#accDocEntryId entry ID access_document#accDocDeleteType file delete type access_document#accDocDeleteArea delete all regions access_document#accDocDocumentId file ID access_document#accDocDocumentNa m
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Log Information Contained in CSV Files Field name Explanation access_com#accComDAddress Body accComDAddress address only access_com#accComDPortNumber destination port number access_com#accComDMacAddress destination MAC address access_com#accComProtocol1 name of protocol 1 access_com#accComProtocol2 name of protocol 2 access_com#accComEncryptProtocol encryption protocol name access_com#accComDir communication direction access_com#accComOpenLogId log ID at starting time access_com#accComK
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Log Information Contained in CSV Files Field name Explanation access_addr#parentLinkId parent link ID access_addr#subLogId sublog ID access_addr#subJobType subjob type access_addr#accAddrResult results access_addr#accAddrEntryId request operator's entry ID access_addr#accAddrCheckEntryId check target's user entry ID access_addr#accAddrCheckUserNam e check target's user name 11 371
11. Appendix Sorting Order of Detailed Log Items When sorting by value acquired in detailed job and access log items, ordering is as follows.
Sorting Order of Detailed Log Items Host Address Type AppleTalk NetWare(IPX) Bluetooth TCP/IP Parallel interface TCP/IPv6 IEEE 1394 USB Color Mode 8 colors Full color Black & White Single color Two-color Original Type Black & White Gray scale Text Map Text/Photo Others Color Photo Drawing Super fine/Extra super fine/Fine Generation Copy/Pale Standard/Detail 11 373
11. Appendix Original Size 11 374 10 x 14 inch 36 x 48 inch B0 JIS 10 x 15 inch A2 Width (420 mm) B1 JIS Eng. 11 inch Width 440 mm Width B2 JIS 11 x 14 inch 490 mm Width B3 JIS 11 x 15 inch B2 JIS Width (515 mm) B4 JIS Arch. 12 inch Width A1 Width (594 mm) B5 JIS 12 x 14 1/2 inch 660 mm Width B6 JIS 13 x 19 inch 680 mm Width B7 JIS 267 x 195 mm B1 JIS Width (728 mm) C5 Env Eng. 17 inch Width 8 1/4 x 11 inch C6 Env 17 x 22 inch Eng.
Sorting Order of Detailed Log Items Stored Device External memory LS Print job storage region SAF Reception Type Delivery server Internet Fax FTP I-G3 G3-1 IP-Fax G3-2 MAIL G3-3 NCP G4-1 SMB G4-2 WSD (Scanner) HTTP Reception Mode Confidential mode Transfer mode Polling Forwarding PDL Type Lan-Fax Extra 1 PCL Extra 2 PCLXL Extra 3 PDF Extra 4 POSTSCRIPT Extra 5 RPCS Extra 6 Other PDL Extra 7 Extra 9 Extra 8 11 375
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Sorting Order of Detailed Log Items Punch 1 hole 2 holes: right 2 holes: left 3 holes: right 3 holes: left 4 holes: right 4 holes: left 2 holes: top Multiple holes 3 holes: top Not specified 4 holes: top Paper Type Thick paper OHP Thick: dup. back Others Plain paper Recycled paper Plain: dup.
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Sorting Order of Detailed Log Items External Authentication Device IC card MK1 File Operation Results No access rights Other failures File password mismatch Complete File Delete Type Auto delete Delete on editing file Delete standard file Others HDD Format Partition All regions Image region Fax communication job (log)/Debug log region Printer font region Design data region Delivery server I/F region Job log data region Thumbnail region Email reception data region User information 1 region Email t
11. Appendix Managing Web Server Log Files Remote Communication Gate S uses a web server and Apache Tomcat. The web server is either Apache or Microsoft IIS. Since both kinds of web servers and Tomcat create access logs (log files), the size of the log file may be very large depending on how long it has existed or how frequently it is updated. Therefore, it is necessary to regularly delete or organize log files to keep free space available on the server hard drive.
Managing Web Server Log Files C:\WINNT\system32\LogFiles\W3C Apache Tomcat log files Apache Tomcat is installed with Remote Communication Gate S automatically regardless of the type of web server. Tomcat log files are created in the following directory: C:\Program Files\Common Files\RDHShared2\tomcat\logs • Log files are created including Year/Month/Day as follows. Make sure to only delete files with this format. • Operating/Error log file name: localhost_admin_log.YYYY-MMDD.txt, localhost_log.YYYYMM-DD.
11. Appendix Required Settings If the Server Login Account is Changed Use the following procedure if the administrator's account or password for the operating system has changed, or if the domain name for the server has changed since the installation of Remote Communication Gate S. 1. On the [Start] menu, click [Control Panel], and then select [Services] from [Administrative Tools]. 2.
CSV Format Reference CSV Format Reference Batch Grouping CSV File Format This section explains the format of the batch grouping CSV file. In order to perform batch grouping, you need to edit a CSV file created by exporting group information either from the [Group Settings] screen or from ManagementTool. After you have exported the group information, you can add fields to the CSV file that specify conditions for assigning devices to groups, such as the name of a printer model or a range of IP addresses.
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CSV Format Reference Field Name
11. Appendix The following illustration shows an example group structure: BRY041S The following table shows the devices we want to add to groups with batch grouping: Device No.* 11 Model Name IP Address 1 ABC Color Printer 192.168.7.15 2 XYZ Color Printer 192.168.7.8 3 ABC MFP 10.15.12.100 4 Color MFP Plus 192.168.7.23 5 Fax-Scan-Printer Deluxxx 10.15.7.200 * The "Device No." column is only for reference. It cannot be used for batch grouping.
CSV Format Reference Group Information Format Version:F2.3.1.0 "","","","","" "[1]","[MFPs]",[...],"[...]", "[2]","[Group2]",,"[...]", "[3]","[Group2-1]",,"[...]","[2]" To perform batch grouping, we modify the CSV file to include the fields explained previously (bold text indicates added fields): Group Information Format Version:F2.3.1.0 ...,"","","
11. Appendix BRY042S • Your Remote Communication Gate S installation includes sample CSV files. These samples are located in the following directory: C:\Program Files\RMWSDMEX\apps\sample Device Registration CSV File Format This section describes the format of the CSV file used to specify devices for manual registration. • For details about manually registering devices, see p.138 "Manual Device Registration".
CSV Format Reference Example (IP addresses only) Address 192.168.5.42 192.168.5.33 192.168.2.100 10.112.201.68 Example (IP addresses and host names) Address af-printer-188 tm-mfpaccnt-277 cpyrm123 10.112.201.68 cpyrm68 • If there are blank lines or lines that contain text not in IP address or host name format, an error will occur. • Your Remote Communication Gate S installation includes sample CSV files.
11. Appendix Device data file format Line Number Contents 1 The text "Device Information" 2 The text "Format Version: F2.3.1.0" 3 (blank) 4 The column headings for each of the fields. See the "Item" column in the table "Device data items" below. 5 and greater Device data. See the table "Device data items" below. • Lines 1 through 4 are constant, and are used for identification. They should not be changed. You can edit lines 5 and greater. • Use square brackets ([ ]) around all values.
CSV Format Reference Field Explanation A device's host name or IP address. Either the host name or IP address of the device must be entered. • Host names and IP addresses must be unique to each device. • Maximum 255 characters. An asset management number. • Maximum 256 characters. Refers to user properties. ... • Maximum 256 characters. The group name for each level in the group hierarchy (1 - 5).
11. Appendix • Lines 1 through 4 are constant, and are used for identification. They should not be changed. You can edit lines 5 and greater. • Use square brackets ([ ]) around all values. Group data items Field Explanation An ID consisting of consecutive single-byte numbers. Specified in Parent Group ID. This item is required. • Cannot contain characters other than single-byte numbers. The name of the group. Must be entered. • Maximum 128 characters.
CSV Format Reference User data file format Line Number Contents 1 The text "User Information" 2 The text "Format Version: F2.3.1.0" 3 (blank) 4 The column headings for each of the fields. See the following table "User data items". 5 and greater User data. See the table "User data items" below. • Lines 1 through 4 are constant, and are used for identification. They should not be changed. You can edit lines 5 and greater. • Use square brackets ([ ]) around all values.
11. Appendix Field Explanation A number indicating the user's access privileges. This item is required. • 0: Regular user • 1: Remote Communication Gate S administrator • 2: Device/Network administrator • A number from 0 to 2 The language used when sending the user e-mail. • en: English • ja: Japanese • nl: Dutch • de: German • es: Spanish • it: Italian • fr: France The email address for the user.
CSV Format Reference Import result output log file format When data is imported, a log containing the results of the import is created. The output file is created in the same directory as the CSV file used to import data with the following name: ImportResultYYYYMMDDhhmmss.csv "YYYYMMDDhhmmss" is the current date and time. The result log file contains the entire imported file, plus two extra columns: Field Result Code Explanation Indicates the import result.
11. Appendix Line Number Explanation 8 and greater The data from the device's address book. One line contains the data for one entry in the address book. • Lines 1 through 7 are constant, and are used for identification. They should not be changed. You can edit lines 8 and greater. • Use square brackets ([ ]) around all values. Explanation of the fields for the address book CSV file This section explains the values in certain fields of the address book CSV file whose meanings might not be obvious.
CSV Format Reference Field User Name as Explanation • 0: The entry will not be displayed in the address book when specifying a sender. (Destination only) • 1: The entry will be displayed in the address book when specifying a sender and when specifying a destination. (Sender and Destination) • 2: The entry will not be displayed in the address book when specifying a destination. (Sender only) • 3: The entry will not be displayed in the address book when specifying a sender or a destination.
11. Appendix Field Explanation Path Enter the path to the destination folder. Exclude the server name from the path when the protocol is FTP. Include the server name from the path when the protocol is SMB or NCP. User Name Enter the user name to use to access the destination folder server. Japanese Character Code Enter a value if the protocol is set to FTP.
CSV Format Reference User Information (Access Control) CSV Format This section explains the format of the device user information (access control) CSV file format. You can create a user information CSV file by exporting a device's user information. After you have exported the user information, you can edit it, and then import it into other devices. • Depending on the device model, you cannot restrict access to functions on a per-user basis.
11. Appendix Counter Notification CSV File and Web Interface Item Names The column headings in the counter information notification CSV file differ from the column headings that are displayed on the Web interface.
CSV Format Reference Counter Category CSV File Column Heading Web Interface Column Heading BothSideCounter 2 Sided Coverage_ColorCounter Coverage: Color (%) Coverage_BKCounter Coverage: B&W (%) Coverage_ColorPrintCounter Coverage: Color Print Page Coverage_BKPrintCounter Coverage: B&W Print Page sendMonoTotal Send/TX Total B&W Counter sendColorTotal Send/TX Total Color Counter faxSendCounterblack Fax Transmission Counter
11. Appendix Troubleshooting Event The Remote Communication Gate S login screen does not appear. Cause and Action • The port number entered in the client computer is not correct. Enter the correct port number for the Remote Communication Gate S server. The default port number is "8080" when using the Apache web server, and "80" when using the IIS web server. • The computer name of the Remote Communication Gate S server contains characters other than alphanumeric characters and hyphens (-).
Troubleshooting Event Authentication failed for log transfer from a specified device. Cause and Action The previous log transfer settings may have become invalid. 1. On the device list, select the affected devices. 2. On the menu bar, click [Printer] > [Device Log Transfer Settings...]. 3. Configure the log transfer settings as necessary, and then click [OK]. • Batch configuration is not possible. The access account information for the device is not specified correctly.
11. Appendix Event Firmware Update could not be executed. Cause and Action Device settings do not permit Firmware Update. Change the device settings. The access account information for the device is not specified correctly. Perform one of the following procedures: 1. On the device list, overwrite the device access account. See p.133 "Overwriting Access Accounts". 2. On the printer's properties screen, overwrite the device access account. See p.147 "Setting the access account for a device". "java.
INDEX @Remote service....................................................38 @Remote settings.................................................101 A Access @Remote settings.............................................................101 Discovery settings..............................................................71 Log Management Service Settings Wizard.....................57 Remote Communication Gate S.......................................41 User Account Settings.........................................
User Management Administrator..................................310 Authentication Service Administrator.................309 Backup data....................................................................322 Auto Discovery....................................................107 Excluded IP address........................................................110 CA server certificate............................................327 Capture access log.............................................206 Category........
Device Log Collection system log......................217 Device log transfer..............................................133 Device logs Deleting............................................................................ 135 Device polling Initial settings......................................................................54 Device properties................................................145 Device properties settings...................................147 Device registration by CSV file............
Server access log............................................................114 System Log for Device Log Collection...........................113 Filters.......................................................................83 Applying to printer list.....................................................142 Managing........................................................................143 Types of............................................................................142 Firmware...................
Log Device data file format...................................................390 Exporting data.................................................................304 Functions..........................................................................285 Group data file format....................................................391 Import result output log file format.................................395 Importing data.................................................................303 Initializing server data.
Edit menu.........................................................................195 Task menu........................................................................195 Filter menu.......................................................................112 Sort by menu...................................................................112 Printer menu P All Printers screen............................................................127 Batch configuration results...........................................
Example...........................................................................260 Example files...................................................................265 Other setting example....................................................279 Port setting example........................................................ 272 Printer icon.......................................................................265 Section configuration......................................................259 Upload............
Settings the SSL method..................................................330 Status Log collection.....................................................................80 Status icon Printer status.....................................................................131 System status....................................................................130 Status Polling..........................................................69 Subnet.......................................................
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Administrator Operations Guide GB US M371-8620B EN EN
