Information

1. RIGOL Technologies, Inc. warrants its products’ mainframe and accessories in
materials and technologies within the warranty period. During the period
concerned, RIGOL guarantees the free replacement or repair of products which are
approved as defective.
2. The mainframes of RIGOL’ s products have a three-year warranty and the
accessories such as probe and test pen (with the exception of power cord, USB and
BNC cable) have a one-year warranty . In above-mentioned periods, any hardware
or software error caused by quality flaws will be examined and repaired by RIGOL
Maintenance Center or its authorized maintenance branch free of charge if the
customer provides the warranty card and maintenance record card. RIGOL provides
paid maintenance for products outside of the warranty period.
3. The warranty period starts from the date of the valid certificate of purchase (receipt
or invoice). If the invoice cannot be offered, the starting date will adopt the
manufacturer’s delivery date.
6. Malfunction or damage caused by natural calamities, like earthquake, lightning
strike, etc.
7. RIGOL will do the maintenance after verifying with customers that the product is
out of warranty, and return the repaired products after receiving payment for the
repair cost.
8. RIGOL assumes partial maintenance responsibility which is reasonable and
operable, and refuses to accept any other responsibility for the damage caused by
the customers’ wrong operation.
9. Product with fault not covered by warranty should be transported to RIGOL
Maintenance Center to have a repair, and the consignor will pay the transporta-
tion cost.
10.Please contact with RIGOL Maintenance Center for any kind of special
maintenance or service requirement.
Rigol Maintenance Center
7401 First Place
Suite N
Oakwood Village, OH 44146
toll free: 877-4-RIGOL-1
office: 440-232-4488
fax: [phone]
[e-mail]
www.rigolna.com
Contact Information:
Thanks for your attention and purchase of RIGOL’s products. Please fill in the warranty card with all the information and return it to the
RIGOL Maintenance Center through one of the methods listed above.
Company :
Telephone :
Address :
City, State, Zip :
Product Model :
Date of Purchase:
Contact Person) :
Fax :
Website：
E-mail :
Product Serial No. :
Place of Purchase :
User Information Registration Form
Return Receipt of Warranty Card
The following warranty applies to all Rigol products procured through the Rigol
North America office and/or its’ approved North American representatives and/or
distributors. Product purchased from outside the North American Rigol network will
be serviced by the selling agents and not Rigol Technologies USA, Inc.
Warranty above applies to products sold by RIGOL Technologies USA,
Inc. and its authorized dealers, and any other form of warranty should
be based on this. RIGOL Maintenance Center has the final power of
interpretation with the maintenance affairs.
4. For in warranty service, RIGOL strives to attain fast turn-around. Normal repair
time is less than 10 business days. For service that will exceed this time Rigol will
attempt to provide loaner units to be used during the repair cycle. Final
availability of loaner units will be at Rigol’s discretion. The transportation cost of
return to customer will be paid by RIGOL. If the special transportation is required,
please make contact with the RIGOL Maintenance Center.
5. The warranty is void if:
(1) Accidental damage occurs during transportation (please confer with
insurance agency or transportation company on the compensation).
(2) Malfunction or damage is caused by misuse according to warnings in the
product documentation or using or storing in an environment outside of the
specification’s limits.
(3) Surface damage by manmade factors, like burn, distortion by force, etc.
(4) Repaired by anyone who is not from RIGOL Maintenance Center or an
authorized maintenance branch.
(5) Accident damage caused by using a power cord or a power adapter not
approved by RIGOL.
WARRANTY CARD