User Manual

13
Troubleshooting
If you experience problems, read this chapter first. It contains tips for solving most problems.
* For details on operating your Windows or Macintosh computer, refer to the owner’s manual of
the computer and operating system you are using.
Install the UM-1G driver once again as described in “Installing the Software” (p. 8).
Is the CD-ROM correctly inserted into your CD-ROM drive?
Make sure that the CD-ROM is correctly inserted into your CD-ROM drive.
Is the CD-ROM or the lens of the CD-ROM drive dirty?
If the CD-ROM or the lens of the CD-ROM drive is dirty, the installer may not work correctly.
Clean the disc and/or lens using a commercially-available CD cleaner or lens cleaner.
With what user privileges did you log on to Windows?
You must log on to Windows as one of the following types of user.
• A user belonging to the Administrators group, such as Administrator
• A user whose account type is Computer Administrator
* For more information, consult the system administrator of your computer.
Are you attempting to install from a networked CD-ROM drive?
You cannot install from a networked CD-ROM drive.
Is there sufficient free space on your hard disk?
Ensure that there is at least 25MB of free space.
Is the UM-1G connected correctly?
Make sure that the USB connector of your computer is connected to the UM-1G.
Could any other USB device be connected?
Before you install, disconnect all USB devices except for your mouse and keyboard.
Could other software or resident software (such as antivirus programs) be running?
Installation may not be successful if other programs are running.
Be sure to close all other programs before installation.
Problems Related to Installation
Cannot install the HD-1 Drum Tutor
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