User Manual

29
Troubleshooting
Is the driver installed correctly?
If you can’t use the UM-1G even though you’ve installed the driver, it is possible that the
driver was not installed correctly. Uninstall the UM-1G driver as described in “Deleting the
Driver” (p. 34), and then reinstall the driver as described in “Getting Connected and Installing
Drivers” (p. 11).
Is the UM-1G’s MIDI device name shown?
If the device name is not shown, close all applications that are using the UM-1G, disconnect
the UM-1G’s USB cable, and then reconnect it.
If this does not solve the problem, Uninstall the UM-1G driver as described in “Deleting the
Driver” (p. 34), and then reinstall the driver as described in “Getting Connected and Installing
Drivers” (p. 11).
Could your computer have entered Standby (Suspend) mode, Hibernate mode, or
Sleep mode while the UM-1G was connected?
If your computer enters Standby (Suspend), Hibernate, or Sleep mode while the UM-1G is
connected, it may stop operating correctly. Close all applications that are using the UM-1G,
disconnect the UM-1G’s USB cable, and then reconnect it.
Could you have disconnected and reconnected the USB cable while using the UM-1G?
If you disconnect and reconnect the USB cable while using the UM-1G, it may stop operating
correctly. In this case, close all applications that are using the UM-1G, disconnect the UM-1G’s
USB cable, and then reconnect it. If this does not solve the problem, restart your computer.
On some computers, the driver will not be loaded correctly if the UM-1G is already
connected when Windows starts up, so that the UM-1G will not be usable via USB.
In this case, connect the UM-1G after Windows has started up.
Are you using the Media Player included with Windows Vista?
In Windows Vista, the UM-1G cannot be selected from the Media Player.
Problems When Using the UM-1G
Can’t Select or Use the UM-1G Device
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