Operation Manual

Troubleshooting

If the computer does not detect the A-PRO correctly, use the following procedure to delete

the driver, and then install the driver again as described in “Installing the Driver” (p. 12).

Windows users

Start up the computer without the A-PRO connected.

Disconnect all USB cables other than those for a USB keyboard and/or USB mouse

(if used).

2 Log on to the computer with a user account that has administrator

privileges.

3 Insert the included CD-ROM into the computer’s CD-ROM drive.

4 Double-click the [Uninstal] icon in [Driver] folder on the included

CD-ROM.

5 When a confirmation screen regarding user account control

appears, click [Yes] or [Continue].

6 When“The installed A-PRO Driver will be uninstalled.” appears, click

[OK].

If other messages appear, follow the instructions on the screen.

7 When “Uninstallation was completed.” appears, click [OK] and

restart the computer.

Mac OS X users

Start up the computer without the A-PRO connected.

Disconnect all USB cables other than those for a USB keyboard and/or USB mouse

(if used).

2 Insert the included CD-ROM into the computer’s CD-ROM drive.

3 Double-click the [Uninstaller] in [Driver] folder on the included CD-

ROM.

4 When “This uninstalls A-PRO driver from this Macintosh.” appears,

click [Uninstall].

If other messages appear, follow the instructions on the screen.

5 When “Are you sure you want to uninstall the driver?” appears, click

[OK].

6 The authentication dialog box or the message “Uninstaller requires

that you type your password” will appear.

Enter the password and click [OK].

7 When “Uninstallation is completed.” appears, click [Restart] and

restart the computer.

It may take some time for the computer to restart.