Owner`s manual

Appendix
21
Problem Items to Check Action
Windows XP
The “Found New
Hardware Wizard”
appears again after the
USB driver is installed
Did you connect the
DUO-CAPTURE EX to a dierent USB
port of the computer than the one
you used when installing the driver?
If you change the USB port to which the
DUO-CAPTURE EX is connected, the “Found New
Hardware Wizard” may appear again even if the
USB driver has already been installed on the
computer.
Follow step 6-1 of the USB driver installation
procedure (p. 13) and install the USB driver.
Windows 8.1 /
Windows 8 /
Windows 7 /
Windows Vista
A numeral such as “2-”
appears at beginning
of the device name
Did you connect the
DUO-CAPTURE EX to a dierent USB
port of the computer than the one
you used when installing the driver?
If you connect the DUO-CAPTURE EX to a dierent
USB port of the computer than the one you used
when installing the USB driver, a numeral may
appear with the device name.
To have the device name appear without the
numeral, connect the DUO-CAPTURE EX to
the same USB port used during installation, or
reinstall the USB driver (p. 12).
Using the DUO-CAPTURE EX
Problem Items to Check Action
I cannot select or use
the DUO-CAPTURE EX
device
Is the DUO-CAPTURE EX’s power indicator
o?
Make sure that the DUO-CAPTURE EX is
connected to the computer correctly.
If that does not resolve the issue, reinstall
the USB driver (p. 12).
Is the [COMPUTER/TAB] switch set to “TAB”?
Set the [COMPUTER/TAB] switch to
“COMPUTER” (“44.1” or “48”).
Are there batteries installed in the
DUO-CAPTURE EX?
Is power being supplied from the AC
adaptor?
If the [COMPUTER/TAB] switch is set to
[TAB], insert batteries or use an optional
AC adaptor (p. 8, p. 9, p. 11).
Is the DUO-CAPTURE EX’s device name
displayed?
Exit all programs that are using the
DUO-CAPTURE EX, turn it o, and then turn
it on again.
If that does not resolve the issue, reinstall
the USB driver (p. 12).
Is another program using the
DUO-CAPTURE EX?
Did the computer enter standby (suspend)
mode, hibernate mode, or sleep mode while
the DUO-CAPTURE EX was connected?
Exit all programs that are using the
DUO-CAPTURE EX, turn it o, and then turn
it on again.
If that does not resolve the issue, restart
the computer.
Did you disconnect and reconnect the USB
cable while using the DUO-CAPTURE EX?
Was the DUO-CAPTURE EX connected to the
computer while the computer was starting
up?
Connect the DUO-CAPTURE EX after the
computer has started up. With some
computers, the DUO-CAPTURE EX cannot
be used if it is connected to the computer
while the computer is starting up.