Owner`s manual
Appendix
24
Problem Items to Check Action
Sound is interrupted
during playback or
recording
Windows
Is the power management setting in
Windows set to economy mode?
Refer to the “Win (Mac) Driver/Readme.
htm” le on the DUO-CAPTURE EX Driver
CD-ROM.
Windows
Have you set the system’s “Performance”
setting?
Is the DUO-CAPTURE EX connected to a USB
hub?
Connect the DUO-CAPTURE EX directly to
one of the computer’s USB ports.
Are you using the included USB cable?
You must use the included USB cable.
Some commercially available USB cables
do not meet the requirements of the
USB standard, and this may prevent
the DUO-CAPTURE EX from operating
correctly.
Windows 8.1 / Windows 8 /
Windows 7
Is the monitoring function of Windows
turned on?
Turn o the monitoring function (p. 30).
Did you try to play back or record
immediately after the computer started up
or after waking up from sleep mode?
Wait and try playing back or recording
later.
Noise or distortion
occurs elsewhere than
in the playback from
my computer
Is a guitar connected?
Move as far away from the computer as
possible.
If the noise decreases when you lower your
guitar’s volume, it may be that your guitar’s
pickups are being aected by noise from
your computer or display.
Could you have left an unused microphone
or guitar connected?
Disconnect the unused microphone or
guitar, and turn the [SENS 1] and [SENS 2]
knobs fully to the left in order to lower the
input level.
Could the MIDI sound module and the
DUO-CAPTURE EX be connected to your
computer, and the output of the MIDI sound
module be connected to the INPUT 1 or
INPUT 2 jack of the DUO-CAPTURE EX?
Connect the MIDI sound module and
the DUO-CAPTURE EX to a USB hub that
connects to a power supply.
Have you connected the ground terminal?
You may be able to solve the problem
by grounding a metal component of
your computer or the ground pin of
our computer’s AC adaptor. Also check
whether there might be a device nearby
that is emitting a strong electromagnetic
eld, such as a television or microwave
oven.