PIXMA MP500 SERVICE MANUAL Canon Copyright 2005, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the product. When changes are made to the contents of the manual, Canon will release technical information when necessary. When substantial changes are made to the contents of the manual, Canon will issue a revised edition.
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II. TABLE OF CONTENTS Part 1: MAINTENANCE 1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1-2. Customer Maintenance 1-3. Product Life 1-4. Special Tools 1-5. Serial Number Location 2. LIST OF ERROR DISPLAY / INDICATION 2-1. Operator Call Errors 2-2. Service Call Errors 2-3. Other Error Messages 2-4. Warnings 2-5. Troubleshooting by Symptom 3. REPAIR 3-1. Notes on Service Part Replacement (and Disassembling / Reassembling) 3-2.
Part 3: APPENDIX 1. BLOCK DIAGRAM 2. CONNECTOR LOCATION AND PIN LAYOUT 2-1. Logic Board Ass'y 2-2. Print Beam Board / PictBridge Board 2-3. Card Slot Board (Card Slot Unit) 2-4. Operation Panel Board 2-5. Carriage Board (Print Head Connector) 3. PIXMA MP500 SPECIFICATIONS 4.
Part 1 MAINTENANCE
1. MAINTENANCE 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Adjustment Timing Purpose Tool Approx. time Destination At logic board ass'y settings (EEPROM replacement settings) To set the destination. None. Perform in the service mode. 1 min. Waste ink counter resetting (EEPROM settings) - At logic board replacement - At waste ink absorber replacement To reset the waste ink counter. None.
(2) Periodic maintenance No periodic maintenance is necessary. (3) Periodic replacement parts There are no parts in this machine that require periodic replacement by a service engineer. (4) Replacement consumables There are no consumables that require replacement by a service engineer. 1-2. Customer Maintenance Adjustment Timing Purpose Tool Approx. time Print head alignment At print head replacement. To ensure accurate dot placement.
1-3. Product Life (1) Machine Specified print volume (I) or the years of use (II), whichever comes first. (I) Print volume: 12,000 pages Black 1,500 character pattern 5,400 pages Color A4, 7.5% duty per color pattern 3,600 pages A4, photo, borderless printing 300 pages 4 x 6, photo, borderless printing 2,200 pages Postcard, photo, borderless printing 500 pages (II) Years of use: 5 years of use (2) Print head Print volume: 12,000 pages Black 1,500 character pattern 5,400 pages Color A4, 7.
1-4. Special Tools Name Tool No. FLOIL KG107A QY9-0057000 Application To be applied to the sliding portions of the carriage shaft and lift cam shaft. Remarks In common with the S500 and S520. 1-5. Serial Number Location On the carriage flexible cable holder (visible on the right of the carriage after the machine is turned on, the scanning unit is opened, and the carriage moves to the center). To the table of contents To the top
2. LIST OF ERROR DISPLAY / INDICATION Errors and warnings are displayed by the following ways: 1) Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the LCD in text and by icon. 2) In printing from a computer, warnings are displayed on the MP driver Status Monitor. 3) Error codes are printed in the "operator call/service call error record" area in EEPROM information print.
properly, and confirm that the LED's of all the ink tanks light red. [1660] The print head is not installed [1401], or it is not properly installed (print head temperature sensor error [1403] / faulty EEPROM data of the print head [1405] Print head is not installed. Install Install the print head properly. the print head. Inner cover open. [1841]*2 Inner cover is open. Close the inner cover and press [OK]. The type of print head is incorrect. Install the correct print head.
Failed in automatic print head alignment. [2500] Auto head align has failed. Press Press the OK button. [OK] and repeat operation. indicated after the paper is ejected. - If the error occurs, the print head alignment values are not changed. - After exit from the error by the OK button, the automatic print head alignment will not be redone.
- Logic board ass'y (QM23078)*1 - Carriage motor (QK11500) - Timing sensor unit (QM22683) - Timing slit disk film (QC1-6229) - Feed roller ass'y (QL20925) - Platen unit (QM2-2923) - Logic board ass'y (QM23078)*1 - Paper feed motor (QK11502) - Purge unit (QM2-2925) - Logic board ass'y (QM23078)*1 3 times Line feed error [6000] An error occurred in the line feed signal. 4 times Purge cam sensor error [5C00] An error occurred in the purge unit.
- Purge unit (QM2-2925) The AD conversion value indicating the motor - Logic board ass'y (QM2driver temperature is not proper. 3078)*1 17 times Motor driver error [6D00] 19 times Ink tank position sensor error [6502] 20 times Other hardware error [6500] The PCI bus error is detected by the ASIC. 22 times Scanner error None of the ink tank position is detected.
Memory card is not set. Insert the card after checking the direction. DPOF information is not saved in the memory card. 999. returns to the value before the error. No memory card is inserted in the slot. Set a memory card. DPOF print was selected in the menu, but no DPOF files are contained in the memory card. The error message is displayed for a while, then the LCD automatically returns to the display before the error occurrence. The error message is displayed for a while, then disappears.
rise of the print head temperature error code "5200" is displayed, indicating the print head temperature rise error. specified limit, an intermission is inserted during printing. Restrictions on paper The current paper cannot be set. Change the size and type. Re-select the supported paper type and size. Recommendation of Head alignment required. Load paper and press - Select Yes, and press the OK button. the print head [OK]. => Automatic print head alignment is done.
- LCD, or - logic board ass'y*1. Paper feed problems (multifeeding, skewed feeding, no feeding) - Examine the inside to confirm that no parts are damaged, and the rollers are clean. - Remove foreign material. - Adjust the paper guide properly. - Confirm the connection of each harness and the logic board. - Replace the - sheet feeder unit, - cassette, or - logic board ass'y*1.
No ejection of black ink. - Replace the - logic board ass'y*1, - ink tank, or - print head*2. - Remove foreign material from the purge unit caps, if any. - Replace the purge unit. Graphic or text is enlarged on printouts. When enlarged in the carriage movement direction: - Clean grease or oil off the timing slit strip film - Replace the - timing slit strip film, - carriage unit, or - logic board ass'y*1.
3. REPAIR 3-1. Notes on Service Part Replacement (and Disassembling / Reassembling) Notes on replacement*1 Adjustment / settings - Before removal of the logic board ass'y, remove the power cord, and allow for approx. 1 minute (for discharge of capacitor's accumulated charges), to prevent damages to the logic board ass'y. - Before replacement, check the waste ink amount (by service test print or EEPROM information print).
Purge unit: QM2secure the waste ink tube to 2925 the waste ink tube holder. Waste ink tube: QC16458 Waste ink tube holder: QC1-6460 1. To protect the waste ink tube from being pinched when reassembling the machine unit chassis into the bottom case unit, tape the tube (at 2 locations). [See 3-2. Special Notes on Repair Servicing, (5) Machine unit and bottom case unit assembly.] case unit, the tube conditions are not visible.
3-2. Special Notes on Repair Servicing (1) External cover and scanner unit removal (I) Remove 2 screws from the left and right sides of the paper support unit. (II) Open the scanner cover, and remove 2 screws from the front left and right sides of the unit. (III) While holding the scanner unit, remove the side cover L and R (QC1-7918 / 7919).
(IV) Remove 2 flexible cables between the logic board and the scanner unit, 1 connector, 2 ground wires (the one between the scanner unit and the logic board, and the one between the scanner unit and the chassis AC adapter side), then separate the scanner unit from the machine unit.
(V) While pushing the tab to the left as shown below, remove the scanner stop arm unit (QM2-2928). When assembling the scanner stop arm unit, make sure it is in the correct orientation, as shown in the photos below (overhead view).
(VI) To remove the main case unit, remove 2 screws on the left and right sides, as shown below. (VII) Remove 2 screws.
(VIII) Release 2 hooks on the rear side of the machine, and remove the main case unit. (2) Panel front cover L and R (QC1-7592 / 7593) removal (I) Remove the operation panel L and R. (II) While releasing the internal hook by inserting a pair of tweezers or a flat-blade screwdriver into the hole, remove the panel front cover L and R, as shown in the photos below. Be careful not to break the hook.
How to use the screwdriver to release the hook (the panel front cover is removed for clear vision): (3) Document pressure sheet replacement Follow the procedures below when replacing the document pressure sheet: (I) Position one of the corners of the document pressure sheet at the reference mark. (II) The 4 corners of the document pressure sheet will be fixed to the document cover with the adhesive tape when the cover is closed.
(4) Flexible cable and harness wiring, connection Be careful of wiring of the flexible cables and harness. Improper wiring or connection may cause breakage of a line, leading to ignition or emission of smoke.
(5) Machine unit and bottom case unit assembly In assembling the machine unit chassis into the bottom case unit, be cautious of the following points to protect the waste ink tube from being pinched: Platen unit (QM2-2202), purge unit (QM2-2208), waste ink tube (QC1-6548), waste ink tube holder (QC1-6460): (I) At replacement, fix the waste ink tube to the machine chassis and waste ink tube holder with tape (at 2 locations).
(II) After securing the waste ink tube with tape, be careful not to damage the tube in installing the machine unit chassis in the bottom case unit. With the units assembled, the tube conditions are not visible. To confirm the tube is free from damage, perform the manual purging 3 or 4 times, and confirm that no strange noise is heard. [Example: The tube is pinched and blocked as it is not fixed with tape.] To the table of contents To the top
3-3. Adjustment / Settings (1) Paper feed motor adjustment Perform the following adjustments when the paper feed motor unit is replaced: 1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the direction indicated by the blue arrow in the figure below). 2) After replacement, be sure to perform the service test print, and confirm that no strange noise or faulty print operation (due to dislocation of the belt or gear, or out-of-phase motor, etc.) occurs.
slides KG107A mg Carriage shaft sliding CR Shaft 7 (7) portion (to the end of the Spring L spring) Floil KG107A 9 to 18 mg 1 1 Floil KG107A 18 to 36 mg 2 1 Floil KG107A 9 to 18 mg 1 1 8 Adjust Plate R (8) Carriage shaft cam R sliding portion Carriage shaft surface where the carriage slides (and 9 CR Shaft (9) where machine-application of the grease is not feasible) * 1 drop=9 to 18 mg 2) CL input gear No Where to apply grease / oil Part name 10 CL input gear (10) Joint of the CL ge
3) PR shaft / LF roller bushing No Where to apply grease / oil Part name Number of locations to Grease / oil Grease / oil Number of apply name amount drops* grease / oil+H18 11 LF Roller Ass'y (11) LF roller bushing L spring contact Floil KG107A 4.5 to 9 mg 1/2 1 12 PR Shaft Ass'y PR spring sliding (12) portion (at 4 locations) Floil KG107A 9 to 18 mg 1 4 PR holder (13) contact (at 4 locations) Floil KG107A 13.5 to 27 mg 1.
(3) Waste ink counter setting When the logic board ass'y is replaced, reset the waste ink counter. In addition, according to the waste ink amount, replace the waste ink absorber (ink absorber kit). The standard amount for waste ink absorber replacement is given in the table below. Waste ink amount*1 Ink absorber kit replacement Less than 7% Not required. 7% or more Required. *1: Check the waste ink amount by service test print or EEPROM information print. [See 3.3.
Automatic / manual print head alignment Set a sheet of plain paper (A4 or letter) in the ASF. Bottom plate cleaning Fold a sheet of plain paper (A4 or letter) in half crosswise, then unfold and set it in the ASF with the folded ridge facing down. Contrast adjustment (5) Service mode Function Service test print - Model name - Destination - ROM version - USB serial number - Waste ink amount - CD / DVD sensor correction value Procedures Remarks See "Service mode operation procedures" below.
Service test print print. See 3-4. Verification Items, (2) EEPROM information print. 2 times Green (COPY) EEPROM information print 3 times Orange (Alarm) EEPROM initialization 4 times Green (COPY) Waste ink counter resetting Once in the service mode: Press the On/Off button 2x after pressing the Stop button 4x. 5 times Orange (Alarm) Destination settings After entering the destination settings mode, press the Stop/Reset button the specified number of time(s) to select the destination.
Asia Supported 7 times Orange (Alarm) China Supported 8 times Green (COPY) Supported Taiwan 9 times or Orange (Alarm) Return to the menu selection more Note: After setting the destination, be sure to initialize the EEPROM. The destination setting may not be valid unless the EEPROM is initialized after destination settings. Confirm the model name and destination in service test print or EEPROM information print. [See 3.4. Verification Items, (1) Service test print, or (2) EEPROM information print.
5) Press the ON/OFF button to set the selected value to the EEPROM. Print EEPROM information to confirm that the value is properly set to the EEPROM.
3-4. Verification Items (1) Service test print On the service test print (sample below), confirm the EEPROM information as shown below. (The information is given in the upper portion of the printout.) MP500: Model name JPN: Destination Vx.xx: ROM version USB (xxxxxx): USB serial number FA = xx xx xx: Reserved for plant use D = xxx.x: Waste ink amount (%) CDR (+xxxxx, +yyyyy): CD / DVD sensor position correction value AB (K = OK Y = ...
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(2) EEPROM information print Print sample: MP500 JPN V1.02 IF(USB2=1) D=004.
Printed items: 1. Model name 2. ROM version 3. Connected I/F (USB2) 4. Waste ink amount 5. Installation date 6. Operator call/service call error record 7. Last printing time 8. Purging count (manual/deep cleaning/timer/dot count/ink tank and print head replacement) 9. Cleaning time 10. Print head replacement count 11. Ink tank replacement count (PBK/BK/Y/M/C) 12. Ink status (PBK/BK/Y/M/C) 13. Power-on count (soft) 14. Automatic print head alignment by user 15. Manual print head alignment by user 16.
HDEEPROM 55. Version 56. Serial number 57. Lot number 58. Print head ID 59. Ink ejection level (PBK, BK, Y, M, M2, C, C2) 60. Scanner error status record (the last 2 errors, including user errors and scan errors during copying; consecutive same errors are recorded individually) To the table of contents To the top
4. MACHINE TRANSPORTATION This section describes the procedures for transporting the machine for returning after repair, etc. 1) In the service mode, press the ON/OFF button to finish the mode, and confirm that the paper lifting plate of the sheet feed unit is raised. 2) Keep the print head and ink tanks installed in the carriage. [See Caution 1 below.] 3) Turn off the machine to securely lock the carriage in the home position. (When the machine is turned off, the carriage is automatically locked in place.
Part 2 TECHNICAL REFERENCE
1. NEW TECHNOLOGIES (1) New ink tank system (PGI-5, CLI-8) An LED is installed in each ink tank. By the LED indication, wrong installation of the ink tanks will be prevented, and the remaining ink level can be visually recognized with the ink tanks seated in the carriage.
(9) Printing via Bluetooth communication (optional) The Bluetooth Unit BU-20 is available as an option. Adopting a compatible USB adapter, the BU-20, when attached to the machine, enables wireless printing from a Bluetooth-compliant computer or mobile phone. To the table of contents To the top
2. CLEANING MODE AND AMOUNT OF INK PURGED To prevent printing problems due to bubbles, dust, or ink clogging, print head cleaning is performed before the start of printing (when the cleaning flag is on), except in the following cases: - Cleaning on arrival: Performed when the scanning unit (printer cover) is closed. - Manual cleaning / deep cleaning: Performed manually.
start of the next printing. Timer cleaning - 10 (All in sequence) If 8,640 or longer hours have elapsed since the previous Black/Color cleaning till the start of the next printing. At print head replacement When the print head is removed and installed. 80 0.45 (Black) 88 1.50 (Color) (All in sequence) When an ink tank is replaced (without the 0.30 (Black) 1.
3. PRINT MODE 3-1.
(3) Borderless printing (4) Duplex printing (5) Camera Direct printing (6) Copying 2-6
(7) Card Direct printing To the table of contents To the top
4. FAQ (Problems Specific to the MP500 and Corrective Actions) No. * Function Phenomenon Skewed paper feeding 1 2 3 B Print results B Paper feed C Print results Condition Cause - Paper feeding from the cassette, Photo Paper Plus Double Sided, 5 x 7 size Due to its mechanism, contact of the PF pinch rollers to the 5 x 7 size paper is uneven, which is likely to cause skewed paper feeding. Corrective action Possible call or complaint Change the paper - Paper feeds at feeding method an angle.
4 A - With Photo Paper Plus Double Sided or postcards, the phenomenon is likely to be noticeable and to be complained of by users, as printing is performed on both sides of such paper. Print results Soiling on paper - Automatic duplex in automatic printing (Photo duplex printing Paper Plus Double (lines or streaks Sided, postcards, perpendicular to plain paper) the paper feed direction) 5 B by the platen's ink remains after 3 absorber.
feeder, manually print each side of paper. 6 C - PP-101D, PP-101, PR-101, SG-101, etc. - Paper feeding from the ASF - Multiple number of sheets loaded Print results Soiling on paper The machine has been used for a long period of time with the ASF cover closed before printing is performed using the ASF.
9 C Layout print / LCD are in landscape. If the Trimming button is pressed while thumbnails are displayed, the thumbnail which reflects the trimming effects on the original image is temporarily displayed in portrait, causing the orientation difference. - For easy operation, thumbnails are used in photo selection for Layout print. For this reason, with photos taken with a DoCoMo mobile phone, a display on the LCD does not always match the actual print result.
*3: How to prepare and set the ASF sub-roller cleaning sheet: 1) Fold a sheet of plain paper lengthwise in half. 2) Fold the paper at approx. 60 mm from the end, and fold the folded end in half backward, as shown below. 3) Moisten the folded end portion (indicated by the blue circle in the figure below) using a wipe, and set the paper in the ASF so that the moistened edge of the paper contacts the 2 sub-rollers.
4) With the machine turned on in the user mode, press the Menu button. Select Maintenance / Settings, Maintenance, then Roller cleaning. See "Standalone machine operation," for details. * Occurrence level: A: The symptom is likely to occur frequently. (Caution required) B: The symptom may occur under certain conditions, but likeliness is assumed very low in practical usage. C: The symptom is unlikely to be recognized by the user, and no practical issues are assumed.
Part 3 APPENDIX
3. PIXMA MP500 SPECIFICATIONS Type Desktop serial color bubble jet printer Paper feeding method Auto sheet feed (ASF, cassette, automatic duplex printing, CD / DVD printing*1) Resolution 9,600 x 2,400dpi (Max.) Throughput (target value) - 4 x 6, borderless printing: Approx. 42 sec. (standard mode, PP-101, Full Page SCID No. 2) - 4 x 6, borderless, Camera Direct Printing: Approx. 1 min. 12 sec. (PP-101, default settings) For reference: Fast Standard 29ppm 14.
Serial number location On the carriage flexible cable holder (visible when the scanning unit is open) Remaining ink amount detection Available (automatic detection by optical method and dot count, enabled at default) Paper type detection Not available Print head alignment Available (automatic or manual alignment via MP driver Maintenance, or via the operation panel button in Camera Direct Printing, automatic alignment at default) *1: Only for CD / DVD printing supported regions Type Flat
Function Read / Write Operation panel 2.5 color LCD, 19 buttons, 6 LEDs File format JPEG (DCF, CIFF, Exif 2.
Throughput Supported mobile phone Mobile phone equipped with IrDA 1.2 port, or with Bluetooth 1.
Model name and destination BCI9BK PGI5BK BCI7eBK BCI7eC BCI7eM Pigment-based ink BCI7eY CLI8BK CLI8C CLI8M CLI8Y Dye-based ink PIXUS MP500 Japan O X O O O O X X X X PIXMA MP500 Other than Japan X O X X X X O O O O O: Usable X: Not usable Note: The ink tanks for the Japanese models are not compatible with those for the non-Japanese models. Be sure to use the appropriate ink tanks in servicing. To the table of contents To the top
4. PRINT MEDIA SPECIFICATIONS The following types of paper are recommended: Type Plain paper Name 64 to 105 g/m2 Size A4, B5, LTR, A5, LGL*1 Paper feeding method (auto) Sheet feeder stacking capacity (max.) Camera Direct Printing Card Direct Printing Print Beam Printing Yes*2 Yes Yes ASF, Cassette 13 mm Super White Paper SW-101/201 A4, LTR ASF, Cassette 13 mm High Resolution Paper HR-101 A4, B5, LTR ASF, Cassette Approx.
T-shirt transfer TR-301 A4 ASF, Cassette 1 sheet Envelope COM #10 241 x 105 mm ASF / Cassette 10 / 5 envelopes DL-size 220 x 110 mm ASF / Cassette 10 / 5 envelopes *1: ASF only for LGL *2: When A4 or LTR is selected for Paper Size, plain paper is selectable for Paper Type. With plain paper selected for Paper Type, printing is done with borders even when borderless printing is selected. To the table of contents To the top