User guide

146
Troubleshooting
Problems when using the VariOS
●Q. Can’t install
• Make sure that the CD-ROM is inserted correctly.
• If other applications are running, exit all of them before you begin the installation.
• Make sure that your hard disk has enough free space. If it does not have enough free space, delete
unneeded files and then empty the recycle bin.
●Q. Can’t start up V-Producer
• Are numerous applications running?
Sometimes a new application cannot start up if there is not enough memory. Exit other applications
before you start V-Producer. If an error is still displayed, restart you computer.
• Is OMS installed correctly?
V-Producer will not start on a system in which OMS is not installed. Please re-install OMS correctly.
• Remove unneeded device drivers and/or antivirus software before you start V-Producer.
Before starting up V-Producer, you must power up the VariOS and connect the VariOS to your
computer via a USB cable.
If you inadvertently start up V-Producer before powering up the VariOS or connecting the USB cable,
or if you power down the VariOS or disconnect the USB cable while V-Producer is running, you must
exit V-Producer, and then restart it.
●Q. A type 3 error occurs when I start up V-Producer
(if ATM 4.6.1 is installed in Mac OS 9.0.4)
It has been reported that if ATM (Adobe Type Manager) 4.6.1 is installed in Mac OS 9.0.4, a type 3 error
can occur when V-Producer is started up. This problem can be avoided by doing either of the
following:
• Update ATM to version 4.6.2.
The ATM update can be found on the Adobe website. (http://www.adobe.com)
• Use the "Extensions Manager" control panel to disable ATM.