Technical data

40
Troubleshooting
5 Troubleshooting
5.1 Before you send in the appliance
Before sending the appliance to Royal Appliance Customer Services, use the following table to
check whether you can solve the problem yourself.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect
it from the mains before starting troubleshooting ZChapter 3.2, "Switching off and retracting the
power cord.".
Problem Possible cause Solution
The appliance will
not start
Plug is not plugged in or the
appliance is not switched on.
Insert the plug into a mains socket and
switch on the appliance, ZChapter 3.1,
"Vacuum cleaning".
The socket does not carry
current.
Test the cylinder vacuum cleaner at another
socket which you are sure carries current.
Power cord is damaged. Have the cord replaced by Royal
Appliance
Customer Services, address, ZPage 41,
"Warranty".
The vacuum
cleaner stops
suddenly.
The overheating protection has
tripped (possibly due to blocked
suction channels, filters, or
similar).
Switch the appliance off and pull the plug out
of the socket.
Eliminate the cause of overheating (e.g.
blocked suction channels, filters, etc.). Wait
for about 45 minutes. After it has cooled off,
you may switch on the vacuum cleaner
again.
The results are
unsatisfactory in
spite of the
appliance working
correctly.
The dust container is full. Empty / clean the dust container ZChapter
3.4, "Emptying the dust container".
The filter is dirty. Clean the respective filter, ZChapter 4,
"Cleaning and care".
Nozzle, telescopic tube or suction
hose are blocked.
Remove the obstacle. If necessary, use a
long wooden rod for this (e.g. a broomstick).
The nozzle you are using does
not suit the flooring.
Change the nozzle ZChapter 2.3, "Using
further nozzles (accessories)"
The "carpet / hard floor" switch
(Fig. 1/13) is in the wrong position
for the particular type of floor.
Set the "carpet/hard floor" switch (Fig. 1/13)
to the correct position for the type of floor,
ZChapter 3.1, "Vacuum cleaning", step 4.
The appliance's
noise is unusually
loud.
Sucked-in objects are obstructing
the air stream.
Remove the objects. If necessary, use a
long wooden rod for this (e.g. a broomstick).
The dust container is full. Empty / clean the dust container ZChapter
3.4, "Emptying the dust container".
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