Warranty Guide

STAINMASTER® carpet Warranties
8
Texture Retention Limited Warranty
During the applicable Warranty Period, the surface pile of
your carpet when installed over carpet cushion meeting the
standards described below will not, under normal residential
use, show a significant loss of carpet pile texture from the
carpet tufts bursting, blooming, opening or losing their twist.
 •Textureretentionisdefinedastheabilityofcarpettufts
to retain their visible shape and not burst, bloom, open or
lose their twist, and is measured by using an international
standardized rating scale.
(2)
 •Thiswarrantyislimitedtolossoftexturefromfoottraffic,
resulting in tufts bursting, blooming, opening or losing
their twist which cannot be corrected.
 •IfINVISTAdeterminesthatyourcarpet’stextureratingis
below the minimum standards for the reasons described
above, INVISTA will, at its sole option, repair or replace
the affected area of the carpet.
 •IntheU.S.carpet,mustbeinstalledovercushionwhich
meets the HUD UM 72a, Class 1 standards, usually ½-inch
pad. This certification sets minimum standards for carpet
cushionfordensity(lbs./ft3),thickness(in.),weight
(oz./sq.yd.),andotherphysicalcharacteristicswhich
determine performance.
 •InCanada,carpetmustbeinstalledovercushionwhich
meets all the minimum parameters as per CGSB
(3)
Standard 20-GP-23M entitled “Standard for: Cushion,
Carpet, Flexible Polymeric Material.” This standard sets
minimum standards for carpet cushion padding for
density(kg/m3),thickness(mm),andotherphysical
characteristics which determine performance.
 •Cashrefundswillnotbeoffered.
This limited warranty specifically excludes damage
from pets or such things as tears, pulls, cuts, pilling, burns,
furniture coasters, athletic equipment, vacuum marks or
heavy wheeled devices. Changes in appearance caused
by matting, crushing, soiling, shading or pile reversal,
cornrowing, fading, or furniture depressions are also
specifically excluded.
Abrasive Wear Limited Warranty
During the applicable Warranty Period, your carpet will not
incurFiberLossfromAbrasiveWear(ashereinafterdefined)
by more than 10% in any area. “Fiber Loss from Abrasive
Wear” is defined as actual loss of fiber, due to abrasion,
from the surface pile of the carpet. If INVISTA determines
that your carpet has incurred Fiber Loss from Abrasive
Wear, INVISTA will, at its option, repair or replace the
affected areas of your carpet.
Lifetime Anti-Static Limited Warranty
For the expected life of your carpet, it will not generate
staticgreaterthan5.0kilovolts(usingAATCC)
(4)
Test
Method134).IfINVISTAdeterminesthatyourcarpetdoes
not meet this anti-static limited warranty, INVISTA will
repair your carpet. If a repair cannot be reasonably made,
INVISTA will replace the affected area.
7
Lifetime Stain Resistance Limited Warranty
(pet urine; food & beverage)
For the Warranty Period stated the surface pile of your
STAINMASTER® carpet will resist food and beverage
or pet urine stains that occur during normal residential
use(“coveredstains”)subjecttoyourcompliancewith
recommended carpet care and cleaning procedures,
shown on pages 1 and 2, INVISTA will, at our sole option,
repair the affected area of your carpet containing the
covered stain. If a repair cannot reasonably be made,
we will replace the affected area of your carpet.
No carpet is fully stain proof. Therefore, INVISTA does
not extend warranty coverage to any of the substances
orcausesofdamageidentifiedbelow(“non-covered
stains”).Thefollowingareexamplesofnon-covered
stains excluded from this limited warranty:
•Non-foodandnon-beveragestainscausedby
substances, including, for example, but not limited
to, cosmetics, bleaches, inks, etc.
•Stainscausedbysubstancesthatdestroyorchange
the color of the carpet, including, for example, but
notlimitedto,stainscausedbydyes(suchasclothing
orfoodcoloring),bleaches,acnemedications,
drain cleaners and plant food.
•Humanorotherpetstains(suchasvomit,blood
andfeces).
•Colorchangesduetofading.
Lifetime Soil Resistance Limited Warranty
Overtimeanycarpetmaychangecolorduetothe
accumulation of dry soil from foot traffic. INVISTA
warrants that for the stated Warranty Period, subject
to your compliance with the recommended carpet care
and cleaning procedures, your carpet will not have a
“noticeable color change” due to deposits of dry soil as
a result of foot traffic from normal, indoor household use.
 •If,afterfollowingtherecommendedcarpetcare
andcleaningprocedures(includingprofessional
cleaningshownonpage3)INVISTAdeterminesthat
the noticeable color change is covered under this limited
warranty,INVISTA will, at its option, repair the affected
area of your carpet. If repair cannot reasonably be
made, we will replace the affected area of your carpet.
 •Cashrefundswillnotbeoffered.
Excluded from this limited warranty are color changes
from grease, mud, asphalt, tar, paints, ink, rust, blood,
cement, materials that permanently destroy dyes or
altercolors(suchasbleaches,acnemedications,drain
cleanersandplantfood),urine,feces,vomit,appearance
or color changes due to burns, pets, tears, cuts, pulls,
shading or pile reversal, fading, furniture depressions
or athletic equipment.