Product Warranty

A PURCHASE RECEIPT (or other proof of purchase date) will be required before
any warranty service is initiated. All requests for warranty service can be submitted
by email, in writing or by contacting our Customer Service Department at:
1-844-627-4480 or email us at [e-mail].
IMPORTANT NOTICE! Please contact us before returning the product to the store.
All Rush Creek Creations products have a 90-day from date of purchase warranty. This
warrants the retail purchaser for any Rush Creek Creations product purchased to be free
from any defect in materials and construction for 90 days from the date of purchase.
Manufacturer Defects:
Defective parts will be replaced at no cost to you. Please send an e-mail to
[e-mail] including photos of the defective part(s) and
we will send replacements. PLEASE NOTE: Cracks in logs are not defects. They may
develop during the log drying process and do not affect the stability of the piece in any
way, and add to the rustic appeal of your log furniture.
If your product needs service, please be advised that Rush Creek Creations reserves the
right to decline service when the product is found to be excessively worn, altered in any
way, or when damage is caused by acts other than defective workmanship or materials.
This warranty is void if the product has been subject to abuse. For service under this
warranty, please contact Rush Creek Creations. Please provide your receipt as proof of
purchase.
90-Day Rush Creek Creations Product Warranty
Apply lemon oil with a soft cotton cloth. Do not use products with silicones. This may cause
damage to the finish. Never let the wood get in contact with any type of paint remover.
Care:
Connections:
Changes in temperature and humidity will cause the wood to dry out possibly causing the
bolts loosen. Check the bolts periodically to make sure they are still tight. DO NOT put
your wood piece directly against hot radiators or sources of heat. Doing this may cause
the wood to dry and crack.