User Guide

7
Product FAQs
Why can I not connect the air purifier to my home Wi-Fi?
• The Wi-Fi Indicator must be flashing to be in pairing mode. If it is not
flashing, long press the power button for 5 seconds to enter pairing
mode.
• Follow in-app instructions to pair the device to your home wireless
network. Ensure the device is within 20’ (6m) of your wireless router
and your smartphone is connected to the same network. You must be
using a 2.4GHz wireless network to pair this device.
Can I pair my device with more than one account?
• Sharing access to your device with other caregivers is easy. Access
the device settings screen, select “sharing & users” then tap “add a
new user” and complete the information.
• To pair the device with a new account owner, you must factory reset
the device by holding the power button for 10 seconds.
Can the HEPA filter be washed?
• Large debris can be carefully removed from the HEPA filter
using compressed air. When the filter has reached the end of its
recommended usage period, replace it with Safety 1st model IH593
or IH596. Do not wash the filter.
How often should the HEPA filter be replaced?
• The included HEPA filter has a lifecycle of 1,000 hours or about 90
days when using the fan/air purifier feature for 11 hours a day. When
it’s time to replace the filter, the fan speed icon will glow red. You can
also opt-in to receive push notification reminders on your smartphone.
What is Sleep Mode?
• Sleep mode will turn off all indicator lights on the device and continue
to allow you to customize your preferences for device functionality
including fan speed, soothing sounds, nightlight or timer.
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